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DoubleTree by Hilton Hotel London ExCel

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#266 of 1,089 Hotels in London
Certificate of Excellence
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DoubleTree by Hilton Hotel London ExCel
DoubleTree by Hilton Hotel London ExCel
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731 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel London ExCel
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Showing 666: English reviews
Nottingham, United Kingdom
Reviewed 25 June 2016 via mobile

A very disappointing stay! On arriving the hotel seemed very clean, modern and fresh, however on entering the room it was a very different feel. The room was very spacious which was lovely but the overall appearance was very run down and outdated. Many little things that we probably take for granted in staying in hotels but make all the...

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Helpful?
Thank Jessica D
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Jessica D First of all I appreciate you giving your own personal time to write a review of your recent stay with DoubleTree by Hilton London Excel, Guest feedback is extremely important to myself and all my team, it is the only way we may assess our services and delivery of our DoubleTree by Hilton standards. The hotel went...

Pulborough, United Kingdom
Reviewed 25 June 2016

Clean tidy suite. Good quality breakfast, pleasant staff. Rather out of the way location for anywhere but the excel. Would be good for O2 but the Emerates air ride stops at 10.30pm so too early to get back after a show. The biggest problem with our suite was the air conditioning. It made a terrible noise but didn't cool the...

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Helpful?
Thank Sandra J
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Sandra J Thank you for your review, it is always a pleasure to hear from our guests so I thank you for doing so. I was pleased that you enjoyed the hospitality of my team, and our breakfast, I was sorry to hear that you found your room quality below expectations, however was very grateful that my team were...

Reviewed 24 June 2016 via mobile

Left an item of clothing in room to be told it wasn't there. Expected more from Doubletree. Even logged a complaint but after one reply was ignored. Very, very poor customer service, most disappointed and £80 down now I lost a beautiful jumper

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Thank Hannah W
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Hannah W Thank you for your feedback, your circumstance has touched me deeply and I would certainly like to assist you further, we take guest feedback extremely seriously and I am convinced that my team are unaware of your situation as we have full procedures in place for assisting guests with Lost property enquiries. I would ask that you...

Norwich, United Kingdom
Reviewed 23 June 2016 via mobile

Reception staff moody and not looking happy, not a good first impression. Room was clean and beds were very comfy. Bathroom was OK. Air conditioning didn't turn off so was very cold at times. Evening meal was amazing, had to take my pizza back to the room as was stuffed, menu was a bit overpriced. Breakfast was the shambles. Got...

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Helpful?
Thank Clemmy C
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Clemmy C I would like to thank you for your feedback and your detailed review of your stay. Guest feedback is our only way myself and my team can take stock of the services and hospitality we provide, and by listening to our guests we can always ensure we can make positive changes to anything that may arise that...

Sandhurst
Reviewed 22 June 2016

We liked this hotel very much. The room was very comfortable. The WiFi worked well and had a good reception. It had a good size flat screen TV in our room. It is a short walk from Prince Regent Station on the Docklands light railway. Our only concerns were that the Bar Prices are a little bit high. At breakfast...

Review collected in partnership with DoubleTree by Hilton
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1Thank George-BF
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear George-BF Thank you so much for the recommendation of our hotel and team. I sincerely thank you for your honest feedback, and I was pleased that overall you enjoyed your stay, comfortable room, strong wi-fi, and location to the DLR. I would however like you to know that your feedback of our breakfast has been noted and your feedback...

Heanor, United Kingdom
Reviewed 22 June 2016

Working at the Excel for the week, so the Doubletree is one of a number of hotels perfectly situated for a 3 minute walk over the Exhibition Halls. Nice view of the docks from most windows. The Excel Doubletree is fairly typical for Doubletree hotels; clean and efficient. Bedrooms are simple but clean. Breakfast is plentiful and varied. Bar is...

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Thank Chris-and-Miki
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Chris and Miki Thanks for taking time to write your review it really is very kind of you to do so, and thank you for choosing DoubleTree for your recent working week at the Excel. I was very pleased that you enjoyed your stay, with the views, and ease of walk to the Excel. I do hope we can...

Colchester, United Kingdom
Reviewed 22 June 2016

Couldn't fault any aspect of this hotel. The room was clean, tidy and spacious, decor was modern yet not over the top. Food in the restaurant was absolutely delicious, in particular the breakfast items. The cooking at check in and check out was a much enjoyed extra treat! Would definitely stay here again!

Review collected in partnership with DoubleTree by Hilton
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Thank Fraz313
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Fraz313 Thank you for your 5 Stars it is amazing for the team to be recognised in such a way. It was also excellent to note that you thoroughly enjoyed your time with my team and hotel, especially your feedback on the quality of service in the restaurant and our breakfast, thank you so much. I would also agree,...

Reviewed 22 June 2016 via mobile

This hotel was fantastic and I appreciated being close to the Excel center for my conference. All the amenities you would expect from a DoubleTree. My room was a little worn but still comfortable, clean. Wifi was quite good. I was not as keen on the food at the restaurant but there are so many places to eat around the...

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Helpful?
Thank Amy L
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Amy L, Thank you for the review, it is always so good to know that our guests had an enjoyable stay. I was pleased that you found the hotel, location and wi-fi to your satisfaction. With regards to the room that you were staying, the hotel is still in a phase of development, and we have retained a number...

London, United Kingdom
Reviewed 21 June 2016

Great Hotel at affordable prices. Best hotel to visit the Excel in London or for a weekend at the O2 in London. 5-10 minute stroll along the waterfront to the Emirates Cable car for views of London above the Thames then straight into the O2..couldn't be simpler!

Review collected in partnership with DoubleTree by Hilton
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Thank Chris B
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Chris B Thank so very much for your review! Our location really can be a spring board straight into London, and we could not agree more that we are the best hotel for the O2 and Excel! Thank you so much for your recommendations it really is appreciated. I hope you enjoyed your event at the O2 and we...

Edinburgh
Reviewed 21 June 2016

Clean , nice hotel. No wow factor in customer service. Bar staff & front desk staff seemed to be dissatisfied with their job. Breakfast staff pulled it through for the whole team & were efficient & friendly .

Review collected in partnership with DoubleTree by Hilton
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Thank maxinem766
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear maxinem766 Thank you for taking the time to review our hotel, and I very much appreciate the feedback, especially for your recognition of our breakfast team, all my team do an excellent job, and I was sorry to note you felt that our front desk and bars teams did not shine as much as the breakfast team did to...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A warm welcome to DoubleTree by Hilton, London ExCel. Our warmth of hospitality starts on arrival with our Signature Warm Chocolate Chip Cookie! Situated on the waterfront, our hotel is just 0.5 miles from London City Airport, and less than 5 minutes’ walk to the ExCel Exhibition Centre and the Docklands Light Railway both only 0.3 miles away. Central London is a short 20 minutes away with Tube transport. Our 4-star hotel offers fresh inspired living, with its 260 executive rooms each with free Wi-Fi access, a 40” LED TV and a private ensuite shower room with complimentary toiletries. With an enviable selection of room types, we have the right room type for you. Choose our Executive Standard Rooms, Junior Deluxe Suites or Suite Apartments. Some of the spacious apartments have balconies, with views across the waterfront towards the City. Relax with varied choice of living spaces, and cuisine types available. Choose from our British inspired Grand Café style restaurant with stunning waterfront views and seating for up to 120, the restaurant has a real ‘loft’ appeal that makes it a stunning backdrop to leisurely dining, and in the summer offers waterside seating. Or opt for the refined comfort of the hotels cocktail lounge bar with communal dining spaces, and luxury interiors. The hotel offers a 24hr room service menu as standard. The DoubleTree By Hilton, London Excel offers a full concierge team whom are on hand to assist 24hrs a day to assist with all the details of your visit. Our public areas include a fully functional IT zone for guest use, onsite fitness room with cardio equipment, and complimentary Wi-Fi throughout. For the business traveller we also offer a first come first served basis, shuttle service midweek transporting our guests into the heart of Canary Wharf. The O2 Arena and Canary Wharf are just a 10-minute tube ride away, and closer-by, the ExCel Exhibition Centre is next door to the hotel. DoubleTree by Hilton, the little things mean everything. ... more   less 

Additional Information about DoubleTree by Hilton Hotel London ExCel

Address: 2 Festoon Way | Royal Victoria Dock, Excel, Newham, London E16 1RH, England (Formerly Ramada Hotel and Suites London Docklands)
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Price Range: $149 - $517 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel London ExCel 4*
Number of rooms: 260
Reservation Options:
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Also Known As:
Ramada Hotel London Docklands
Ramada London
London Ramada
Hotel Style:
#198 Luxury Hotel in London
#343 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel London ExCel staff and other travellers.
44 questions
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warwickshire
over a year ago
berkshire
8 months ago
County Wexford, Ireland
10 months ago

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Questions? Get answers from DoubleTree by Hilton Hotel London ExCel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Opt for a river or city view room”
927DavidS, 18 Apr 2017 | Read review
“go for a suite on the river side”
dimu007, 18 Apr 2017 | Read review
“534 was a good sized suite with a view of the river”
  • Room layouts in other wing and 947 faces the back of the hotel
  • Layout of rooms on one wing where 534 faces the river
  • Layout of suite 534
AngusJ, 15 Apr 2017 | Read review
“Ask for one overlooking the River.”
WoodsySouthampton, 12 Apr 2017 | Read review
“Pay the extra for a water view, it's lovely.”
garygeorge3, 14 Mar 2017 | Read review
5 of 5