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DoubleTree by Hilton Hotel London ExCel

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#236 of 1,077 Hotels in London
Certificate of Excellence
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520 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel London ExCel
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Showing 480: English reviews
London, United Kingdom
Reviewed 16 March 2016 via mobile

This hotel is pretty isolated so to make up for the empty feeling that you hardly find in London is a smiling face that you do not get. Instead you get bunch of staff that do not really care about you. You must leave a pre-auth of £30 or £20 pounds a night which is stupid because the hotel rooms...

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Helpful?
Thank orz123
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Orz123 Thank you for your feedback, feedback from all our guests is important to ensure we continually assess our services and our care of all our clients. We are sorry to read that on this occasion we did not exceed your expectations, and apologise for any shortfalls in our high standards of customer care. We will ensure your feedback...

Bungay, United Kingdom
Reviewed 16 March 2016

We stayed for 2 nights as part of a theatre weekend treat. It is adjacent to the Excel, so a great place to stay if you are going to an exhibition or a conference there. The hotel was previously a Radison and is currently under renovation. The room and floor in which we stayed certainly had been re-carpeted and there...

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Helpful?
Thank petermack2011
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Petermack2011, Thanks for the review and the very detailed feedback, its so very nice to hear from our guests and we are pleased that you enjoyed your stay with DoubleTree by Hilton ExCel. We are pleased that you found our new hotel to your satisfaction and rest assured we will be working very hard to take on board all...

Chichester, United Kingdom
Reviewed 16 March 2016

From the moment you walk into this hotel, you are made welcome. The rooms are very comfortable - try to get one with a view of the water if you like light shimmering on water and planes taking off! Dinner was very good and the breakfast buffet was packed full of wonderful fresh produce. Staff all very helpful and friendly....

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Helpful?
Thank Babsanne
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Hi Babsanne Thanks for writing such a wonderful review, we are pleased that you enjoyed our DoubleTree cookie welcome! We take all the finer details very seriously for our guests, and we are pleased that you enjoyed our restaurant whilst staying with us recently. In the coming days we are launching our new breakfast which we have developed from feedback...

UK
Reviewed 15 March 2016

A thoroughly enjoyable two night stay at this hotel. The staff were very welcoming and room clean and comfortable, the only minor problem being a slightly noisy aircon unit. There was a wide choice for breakfast and it was well cooked and presented. The location was good, a few minutes walk across the ExCel carpark brought you to the DLR...

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Helpful?
Thank bungay
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Hi Bungay Welcome to DoubleTree! And our amazing cookies. I was very pleased to read that you was able to enjoy a few of them during your time with us recently. Equally I thought your warm comments about my team was a lovely gesture, and I have made sure your comments are shared with all my hotel team. I was...

United Kingdom
Reviewed 15 March 2016

We stayed here last when it was the Ramada and although that stay was fine then, the improvements made by Hilton have made this an excellent hotel. We have stayed at a Doubletree in the US and had a great experience and this hotel was no different. The hotel is currently being refurbished (all the old beds are stacked out...

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Helpful?
Thank Ben_C007
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Hi Ben_C007 Thanks for such a wonderful endorsement, we can not get better than a 5 star review and its certainly made all the team proud to know that the care we deliver daily for all our guests is appreciated so succinctly. We are very proud we have been able to deliver such a great example of our DoubleTree brand...

Wakefield, England, United Kingdom
Reviewed 15 March 2016 via mobile

Nice hotel with big comfy room and a lot of consumables available. Was able to get an early check in for free so I could drop my luggage and visit the exhibition in the excel I had visited London for. Pretty crazy watching the planes in the airport next door - sooooo close! But nicely entertaining and noise free! :)...

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Helpful?
1Thank TillyBean6
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Hi Tillybean6 Thanks for your review, feedback from all our guests is appreciated and always welcome. We have so many guests comment on our proximity to the airport and very pleased that our triple glaze windows deliver such quiet rooms. Nice to know we have won another fan of our DoubleTree cookie, and I will feedback your comments about the...

Westbury, United Kingdom
Reviewed 13 March 2016

We stayed here before flying from London City airport. Well positioned and very good value - we booked early and had 3 very nice rooms for £85 each. Very friendly staff. Nice bar area and restaurant. Our room had a very 'puny' shower but I think it must have been faulty as the other rooms showers were fine. Warm cookie...

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Helpful?
Thank Trevor W
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Hi Trevor W We are very pleased that you enjoyed your recent stay, and especially our proximity to the city airport, value for money is our mantra and we are pleased you was able to take advantage of one of our advance rates. It was also nice that you recognised my team, I am so pleased that our warmth of...

Bristol.UK
Reviewed 13 March 2016

My wife chose the hotel as it was in a good location for our visit to c2c at the 02, when she booked it was a ramada with mixed reviews we were pleased when we found out it was becoming a Doubletree as experience of using the brand in the USA has always been a very good one...The hotel was...

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Helpful?
Thank glassmen007
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Dear Glassmen007 What a wonderful review, and such a great endorsement of our DoubleTree brand, 5 stars can not be beaten, so we thank you so much for taking the time to provide your feedback. We hope to welcome you and your wife again very soon. Kindest Regards Mike Mason-Shaw General Manager

Reviewed 12 March 2016

Everything was easy, from checking in to checking out, lots of selection at breakfast, computers available in convenient place (i.e. not buried in a business centre in the basement) and free printing. Fast room service. And great views of the runway!

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Helpful?
Thank Clare B
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Hi Clare B Thanks for the review it is so nice to know that we have a new regular guest in the making, and that you enjoyed your recent stay. We hope to welcome you back again very soon. Kindest Regards Mike Mason-Shaw General Manager

Derby
Reviewed 10 March 2016

My partner and I stayed here just shortly after it converted to a Doubletree in January and we where extremely impressed. The hotel was not completely finished but our room was stunning and had lovely river views. Some would see location as far out but for us it was 10 mins on the DLR into central London and we actually...

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Helpful?
Thank Mark M
Michael M, General Manager at DoubleTree by Hilton Hotel London ExCel, responded to this review

Hi Mark M Thanks for taking the time to write a review, feedback is always so important to us, as we continue to provide excellence in care of all our guests. We are pleased you enjoyed your stay, proximity to Victoria dock and the advantage of a peaceful nights sleep only 10 minutes from the sights of London, we truly...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A warm welcome to DoubleTree by Hilton, London ExCel. Our warmth of hospitality starts on arrival with our Signature Warm Chocolate Chip Cookie! Situated on the waterfront, our hotel is just 0.5 miles from London City Airport, and less than 5 minutes’ walk to the ExCel Exhibition Centre and the Docklands Light Railway both only 0.3 miles away. Central London is a short 20 minutes away with Tube transport. Our 4-star hotel offers fresh inspired living, with its 260 executive rooms each with free Wi-Fi access, a 40” LED TV and a private ensuite shower room with complimentary toiletries. With an enviable selection of room types, we have the right room type for you. Choose our Executive Standard Rooms, Junior Deluxe Suites or Suite Apartments. Some of the spacious apartments have balconies, with views across the waterfront towards the City. Relax with varied choice of living spaces, and cuisine types available. Choose from our British inspired Grand Café style restaurant with stunning waterfront views and seating for up to 120, the restaurant has a real ‘loft’ appeal that makes it a stunning backdrop to leisurely dining, and in the summer offers waterside seating. Or opt for the refined comfort of the hotels cocktail lounge bar with communal dining spaces, and luxury interiors. The hotel offers a 24hr room service menu as standard. The DoubleTree By Hilton, London Excel offers a full concierge team whom are on hand to assist 24hrs a day to assist with all the details of your visit. Our public areas include a fully functional IT zone for guest use, onsite fitness room with cardio equipment, and complimentary Wi-Fi throughout. For the business traveller we also offer a first come first served basis, shuttle service midweek transporting our guests into the heart of Canary Wharf. The O2 Arena and Canary Wharf are just a 10-minute tube ride away, and closer-by, the ExCel Exhibition Centre is next door to the hotel. DoubleTree by Hilton, the little things mean everything. ... more   less 

Additional Information about DoubleTree by Hilton Hotel London ExCel

Address: 2 Festoon Way | Royal Victoria Dock, Excel, Newham, London E16 1RH, England (Formerly Ramada Hotel and Suites London Docklands)
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Price Range: $150 - $446 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel London ExCel 4*
Number of rooms: 260
Reservation Options:
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Also Known As:
Ramada Hotel London Docklands
Ramada London
London Ramada
Hotel Style:
#175 Luxury Hotel in London
#343 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel London ExCel staff and other travellers.
36 questions
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warwickshire
over a year ago
berkshire
3 months ago
County Wexford, Ireland
6 months ago

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Questions? Get answers from DoubleTree by Hilton Hotel London ExCel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I have no confidence this hotel has rooms that are worth paying for.”
 of 5 bubbles andrewtsc, 8 Dec 2016 | Read review
“Queen bed suite was very nice”
 of 5 bubbles N3208KKstephens, 4 Dec 2016 | Read review
“spacious room!”
 of 5 bubbles Servicevill, 11 Nov 2016 | Read review
“my room view was the parking lot, I'm sure there are better viewed rooms, may be you can ask for it”
 of 5 bubbles Bluevesna, 4 Nov 2016 | Read review
“Ask for a room overlooking the water.”
 of 5 bubbles , 1 Nov 2016 | Read review
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