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Novotel London City South

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#282 of 1,080 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
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1 room 2 adults 0 children
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Novotel London City South
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1,956 Reviews from our TripAdvisor Community

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Showing 1,113: English reviews
Bolton, United Kingdom
Reviewed 3 weeks ago via mobile

Very nice experience!! This hotel is very well placed near to a host of nice restaurants on the Thames. It's not too far from public transport and is very well decorated. However there are no views from the hotel. We loved the suite, although the extra you would have had to pay for it, I don't think would be VFM,...

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Helpful?
Thank edgworthwalm
Victoria P, Front Office Manager at Novotel London City South, responded to this review

Dear edgworthwalm, Thanks for your review. I am glad you had a good stay with us. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly. See you on your next trip hopefully! Kind regards, Eric Lambert - Front Office Manager

McKinney, Texas
Reviewed 3 weeks ago

great service, very clean room and very clean bathroom, large reception area-checking in and out is fast. very friendly staff and fast service. great location other reason why I booked our stay here, very close to everything specially the train/Tube which is a couple blocks away, next to London Bridge and about 10 minutes to Tower Bridge. I wanted to...

Review collected in partnership with Novotel Hotels
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Helpful?
Thank wakisobol
Victoria P, Front Office Manager at Novotel London City South, responded to this review

Dear wakisobol, Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Eric Lambert - Front Office Manager

Lee-on-the-Solent, United Kingdom
Reviewed 3 weeks ago

I took my daughter and son for a one night stay at this hotel as we were going to the Shakespeares Globe theatre. We had a family room for three which was really spacious and would easily fit four people. The beds were enormous and very comfortable , there was a lovely en suite shower room and everything was spotless...

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Helpful?
Thank stevenmeil
Victoria P, Front Office Manager at Novotel London City South, responded to this review

Dear stevenmeil, Thank you very much for your review, I am delighted that you enjoyed your visit to the Novotel London City South. I look forward to welcoming you back again soon. Kind regards, Eric Lambert - Front Office Manager

Gurgaon, Haryana, India
Reviewed 4 weeks ago via mobile

One of the big plus to this place is its location. Central and approachable to all key places to visit in London. Staff is friendly and helpful but not very efficient I can say. Breakfast spread is standard continental...everyday...lacks some variety.

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Helpful?
Thank MonikaG17
Victoria P, Front Office Manager at Novotel London City South, responded to this review

Dear MonikaG17, Thank you for taking the time to tell us about your experience at the Novotel London City South. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us....

Reviewed 4 weeks ago via mobile

My family and I stayed here for vacation. While we loved the hotel and it's location, we had trouble with the service. We needed to make a collect call to our credit card company because our card had been compromised, and no one at the desk could tell us how to do that. We also needed to use the laundry...

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Helpful?
Thank Pam M
Victoria P, Front Office Manager at Novotel London City South, responded to this review

Dear Pam M, Thank you for taking the time to write a review about your recent visit in our property. I am delighted that you enjoyed your stay and we have noted your comments about the credit card and the laundry bag missing in your room which we have since addressed to the Hotel Manager and the Housekeeping Manager to...

London, United Kingdom
Reviewed 4 weeks ago via mobile

Stayed for one night as a whistle stop tour around London with the children. Great location for the shard, tower bridge and Tower of London. Not far from London Bridge tube and the shard approx 10min walk. Good hotel, staff very polite and extremely helpful.

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Helpful?
Thank Meggie1234
Victoria P, Front Office Manager at Novotel London City South, responded to this review

Dear Meggie1234, Thank you very much for your review, I am delighted that you enjoyed your visit to the Novotel London City South. I look forward to welcoming you back again soon. Kind regards, Eric Lambert - Front Office Manager

Reviewed 5 weeks ago via mobile

We stayed at this hotel and we found check in to be a bit stressful after a long journey. Somehow there was a mistake with the name the reservation was in. We get up to the room eventually to find the key cards wouldn't work. So with my partner up and down the lift to resolve this issue im left...

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Helpful?
1Thank Lisa P
Victoria P, Front Office Manager at Novotel London City South, responded to this review

Dear Lisa P, Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly. Kind regards, Eric Lambert - Front Office Manager

London, United Kingdom
Reviewed 16 December 2016

Stayed here for one night, wasn't expecting much from a chain hotel but it was wonderful. The staff were a delight, and the rooms were large, modern and perfect. I would highly recommend. I had the breakfast as part of the package but didn't have it as wanted to spend more time in the lovely bed!

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Helpful?
Thank Kim S
Victoria P, Front Office Manager at Novotel London City South, responded to this review

Dear Kim S, Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards, Eric Lambert - Front Office Manager

Reviewed 16 December 2016 via mobile

I only stayed for one night at this hotel for business and the concierge was very helpful, the rooms are very spacious and modern with visibility from bedroom to bathroom. My only concerns during my visit were 1) the work being done on the room next door around 6pm which would have been ideal apart from the fact that I...

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Helpful?
Thank Llaura H
Victoria P, Front Office Manager at Novotel London City South, responded to this review

Dear Llaura H, Thank you for your comments, we can assure you that the matter is being looked into and will be dealt with accordingly. Kind regards, Eric Lambert - Front Office Manager

London, United Kingdom
Reviewed 14 December 2016

Everything OK except quality, choice and price of breakfast. It is over priced, poor quality and insufficient choice. I would expect more fruit, freshly squeezed fruit juice and a better choice and quality of breakfast items such as pastries, hash browns etc.

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank imada265
Victoria P, Front Office Manager at Novotel London City South, responded to this review

Dear imada265, Thank you for taking the time to write a review about your recent visit to the Novotel London City South. I am delighted that you enjoyed your stay and we have noted your comments about the quality of the breakfast buffet which we have since addressed to our Food and Beverage Manager. Kind regards, Eric Lambert - Front...

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Staying in Southwark

Neighbourhood Profile
Southwark
Even before the arrival of the instantly iconic Shard, the riverside scene in Southwark had moved well beyond any up-and-coming phase of development. For quite some time, locals and out-of-towners alike have loved browsing the boutiques of Bermondsey High Street, foraging through the bounteous stalls at centuries old foodie haven Borough Market, and flocking to the banks of the Thames to enjoy some of Britain's biggest attractions such as Tate Modern and Shakespeare's Globe. Despite Southwark's many popular draws, instant calm can be achieved easily by turning down almost any side street. For more urban buzz, a quick stroll across famed bridges like the pedestrianized Millennium Bridge or the ever photogenic Tower Bridge yields access to the very core of Central London. And with London Bridge Station as this neighbourhood's main transportation hub, getting across town (or to anywhere in England for that matter) is a relative breeze.
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
The Novotel London City South is an AA 4 star hotel ideal for a weekend or holiday in London. The Shard, Borough Market, London Eye, Tate Modern, Millennium Bridge, Shakespeares Globe Theatre, Vinopolis and St Pauls Cathedral are just minutes away, while a short tube ride will get you to the shopping, nightlife and theatres of the West End. Guests can enjoy our Elements Restaurant, Clinks Bar and rooftop leisure and fitness suite with gym, sauna and steam room. Free WiFi & internet, chargeable parking available. ... more   less 

Additional Information about Novotel London City South

Address: 53-61 Southwark Bridge Road, London SE1 9HH, England
Region: United Kingdom > England > London > Southwark , London Bridge
Price Range: $188 - $367 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London City South 4*
Number of rooms: 182
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Orbitz, Travelocity, Cheap Tickets, ACCOR and Jetsetter so you can book your Novotel London City South reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel London City South Hotel London
Accor London City South
London Novotel
Hotel Style:
#29 Green Hotel in London
#205 Luxury Hotel in London
#244 Family Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Novotel London City South staff and other travellers.
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Questions? Get answers from Novotel London City South staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Other than the sink not working, both rooms were fine.”
 of 5 bubbles damasinnas, 18 Jan 2017 | Read review
“Higher rooms on the sixth floor give a great view of the of the Shard and the City. We stayed in 617”
 of 5 bubbles Margron, 4 Jan 2017 | Read review
“good views”
 of 5 bubbles kolC, 8 Dec 2016 | Read review
“7 floor facing the Shard”
 of 5 bubbles 461tarung, 11 Nov 2016 | Read review
“Superior Premium rooms seem to offer best price/size+quality deal”
 of 5 bubbles tomfD1AX, 24 Oct 2016 | Read review
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