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St. Ermin's Hotel, Autograph Collection

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#80 of 1,088 Hotels in London
Certificate of Excellence
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1 room 2 adults 0 children
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5,411 Reviews from our TripAdvisor Community

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London, United Kingdom
Reviewed 2 days ago NEWvia mobile

It is an absolute gem. It is central, yet not in the most crowded or touristic area. The restaurant is very good and the bar area very relaxing. The terrace is perfect for branches. The rooms are comfortable and the stuff very pleasant. There us a gym, which is often very quiet. The place us perfect for any kind of...

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Thank inesefun
Reviewed 5 days ago NEW

This hotel is one of the nicest hotels we have stayed in anywhere we have traveled. The room was great, a tad small, but otherwise great. We loved the fact that it had 2 bathrooms! The food on the breakfast buffet was delicious and I felt a large variety of food was offered although I enjoyed the eggs and Canadian...

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Thank Dena W
Huber Heights, Ohio
Reviewed 6 days ago NEWvia mobile

Beautiful hotel with old but elegant ambiance. The breakfast buffet was part of our package. Exquisite choices and service It's very near The Underground. We did the night walk at The Tower of London and other holiday walking. It's our first visit to an "Autograph Collection" hotel.

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Thank Malik4
Rosebush, Michigan
Reviewed 6 days ago NEW

The staff is top notch. The rooms are nice. The bed I had was very comfy. Had 1 meal, room service, the staff was wonderful, brought me ice, which I hadn't asked for. Had 1 meal in the bar, great service, food was very good. The building is lovely.

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Thank Jaynie H
Manalapan, New Jersey
Reviewed 6 days ago NEW

What an amazing experience. I visited this hotel with a very good friend and was a bit skeptical since it was so much cheaper than the other hotels in the area. Since it was close to all of the main things we wanted to see we decided to take a chance. We booked a junior suite which was huge. The...

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1Thank Mel_wanderlust
ny
Reviewed 1 week ago NEW

Hotel is clean. Family room is terrific and spacious. Concierge aim to please. Communication on pricing between front desk and hostess stand and waitstaff needs to be better coordinated. We got several different prices over the period of our stay only to find out we overpaid on a few mornings. The buffet needs to be changed every day...gets very dull...

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Thank nybls
StErmins, General Manager at St. Ermin's Hotel, Autograph Collection, responded to this review

Hi There, Thank you for your feedback following your recent stay with us. I am pleased that overall you enjoyed your time with us and I appreciate your comments regarding the communication between some of my teams. I will certainly discuss this with the relevant managers, however can assure you that this is not the usual level of service we...

Vienna, Austria
Reviewed 1 week ago

Great Location, which is super easy to reach from the Airport as the Underground Station is just around the Corner. For Sightseeing & Shopping I would highly recommend to walk. Buckingham Palace, St. James Park, Big Ben are within Walking distance. Staff is super friendly, motivated & helpful. I truly liked the Transformation of the bar into the breakfast area,...

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Thank kat-sei
StErmins, General Manager at St. Ermin's Hotel, Autograph Collection, responded to this review

Hi There, I am delighted you found all the mains places you wanted to see within walking distance from the hotel. We are slap bang in the middle to most of these attractions. Thank you for you comments about breakfast they are welcomed and I will certainly speak to our Food and Beverage Manager about this. Hope we will see...

Newcastle upon Tyne, United Kingdom
Reviewed 1 week ago via mobile

This hotel is lovely. The lobby area is amazing. My husband and I stayed here on business so we were only there one night. We booked an offer a week or so beforehand which was for DBB. We arrived around 5pm to be told our room wasn't ready. This wasn't ideal but not really a big problem. We heard someone...

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Thank Tiler825
StErmins, General Manager at St. Ermin's Hotel, Autograph Collection, responded to this review

Hi There, Delighted you booked a dinner, bed and breakfast offer and really loved the food served in Caxton Grill. Sorry that your room was not ready on arrival, but so pleased that we could allocate a suite to you for the inconvenience of waiting. It is unusual for rooms not to be ready in time for the check in...

Tampa, Florida
Reviewed 1 week ago via mobile

My wife and I spent 1 night as we were only in London for a few hours. We arrived at 6:30pm and went to check in. Not expecting anything, the receptionist upgraded us to a suite, granted we are Marriott Rewards members but, WOW! what a beautiful room, the shower alone was awesome, let's just say I had to read...

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1Thank trav8169
StErmins, General Manager at St. Ermin's Hotel, Autograph Collection, responded to this review

Hi There, Excellent news that we could upgrade you. Glad you loved your suite, they are spacious. My team in the Caxton Bar would have been delighted that you returned for drinks and snacks there and hope you tied some cocktails. It was a pleasure to welcome you and hope we will see you again in the future. Warm regards...

Antioch, Illinois
Reviewed 1 week ago

Great location near the St James tube station, elegant old world feel with modern conveniences Service is excellent, nice small restaurant & lounge on site too Close to all attractions but quiet at the same time

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Thank debbiedel826
StErmins, General Manager at St. Ermin's Hotel, Autograph Collection, responded to this review

Hi Debbie, I thinks it's great that we didn't disappoint you in any way at all. Thanks for mentioning our old world charm. Being grade II listed we have plenty of it as well as history See you next time you are in London. Warm regards Douglas Douglas McHugh General Manager

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Staying in Westminster

Neighbourhood Profile
Westminster
If you only had an afternoon to experience London on a grand scale, Westminster would be a wise place to start. The ornate Houses of Parliament and Westminster Abbey sit adjacent at a corner of Parliament Square, and a short stroll along The Mall leads to Buckingham Palace. Trafalgar Square and Nelson's Column are just up the road as well. As captivating as the architecture is, the wonders of Mother Nature are highlights of the area too. St James's Park (arguably London's loveliest), the expansive Green Park, and pedestrian friendly tree lined paths along the river showcase the exquisite manicure provided by English gardeners. Just beyond the landmarks and the gorgeous outdoor spaces, quiet residential squares and age old local pubs offer a more subdued take on this global seat of power in the heart of London.
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
St. Ermin's Hotel re-opened its doors in April 2011, following a dramatic £30 million refurbishment. Nestled in the heart of London, this four star deluxe hotel is at the center of the city's vibrant business, leisure and government landmarks. St James’s Park, Parliament Square, the London Eye, Westminster Abbey, Houses of Parliament, and Queen Elizabeth II Conference Centre are all just minutes away. ... more   less 

Additional Information about St. Ermin's Hotel, Autograph Collection

Address: 2 Caxton Street | Westminster, London SW1H 0QW, England
Region: United Kingdom > England > London > Westminster
Price Range: $324 - $785 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — St. Ermin's Hotel, Autograph Collection 4*
Number of rooms: 285
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Also Known As:
Jolly St Ermins Hotel
Jolly St Ermins London
Hotel Style:
#34 Family Hotel in London
#52 Romantic Hotel in London
#56 Business Hotel in London
#74 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from St. Ermin's Hotel, Autograph Collection staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with 2 rooms are few. I recommend very early booking.”
369denaw, 19 Apr 2017 | Read review
“Deluxe room with king bed was wonderful.”
patriciamS1921KP, 15 Apr 2017 | Read review
“If you're getting married here, the honeymoon suite is gorgeous so don't rush off the next day!”
LolaAndStarwars, 12 Apr 2017 | Read review
“Ask for a room with a street view.”
R7200XKrichardp, 6 Apr 2017 | Read review
“Request a room that does not overlook the fire escape stairwell.”
Gizdog, 2 Apr 2017 | Read review
5 of 5