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Sofitel London St James

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#30 of 1,078 Hotels in London
Certificate of Excellence
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3,637 Reviews from our TripAdvisor Community

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There are newer reviews for Sofitel London St James
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Showing 2,471: English reviews
London, United Kingdom
Level Contributor
53 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed 12 January 2012

We stayed there late December were given an early check-in and a late check out. Room was spacious (for London standards) and clean, bed was comfortable, breakfast was generous and good quality, though selection not very wide. Internet worked perfectly and was fast. Excellent location (very near picadilly circus) and service was impeccable - each personnel category - from concierge,... More 

Helpful?
3 Thank Nonplusultra9
SofitelStJamesLondon, General Manager at Sofitel London St James, responded to this review

I thank you for the rewarding words regarding the high level of service provided to you by all the Sofitel London St James staff members. Indeed we truly care about our guests and proud ourselves in indulging them as much as we can. I look forward to your next stay. Kind regards, Denis Dupart General Manager More 

Bergen, The Netherlands
1 review
Reviewed 10 January 2012

I went with my 2 girls visiting London and it was really great. This Hotel is top service. Very nice new restaurant with very nice menu and top service as well. The rooms are super, especially the showers and offcourse my bed of sofitel. We all enjoyed it very very much!

Helpful?
Thank Caro v
SofitelStJamesLondon, General Manager at Sofitel London St James, responded to this review

Our everyday aim is to have our guests live an extremely pleasant and memorable experience at Sofitel London St James. We are happy to provide an exquisite service for them to live those special moments with us. I thank you for sharing your warm words with us and TripAdvisor surfers. I am glad that you have also enjoyed our new... More 

Bear, Delaware
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 January 2012

I spent 3 nights in the sofitel Last summer and had a wonderful time the rooms were very big but thay were a perfect size for me and My husband.Very clean great maid service big showers and tub.The people at the front dest and the concierge was very helpful with great ideas and booking us are reservations.I highly recommend getting... More 

Helpful?
Thank catherine f
SofitelStJamesLondon, General Manager at Sofitel London St James, responded to this review

I am truly happy to hear that you had a wonderful time with us last summer. I have shared your warm words with my whole team regarding their high standard of services. As a matter of fact, positive feedback is always encouraging and rewarding. Vincent Ménager, our Executive Chef at The Balcon was delighted to have pleased your refined palate... More 

Guernsey, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 January 2012

This is my new favourite hotel in London. I used to stay at the Cavendish as it was close to my London office. The Sofitel in St James is however miles ahead with their service and Sofitel's beds are the best I have ever slept in. The Lobby is also very beautiful, and the bar is great.

Helpful?
Thank 71Ray71
SofitelStJamesLondon, General Manager at Sofitel London St James, responded to this review

I am truly happy with Sofitel London St James being now your favorite hotel in London. I then look forward to welcoming you often. Regarding the beds, indeed MyBed is an innovative system implemented by Sofitel Luxury Hotels. It is so comfortable that guests tell us that they feel like being on fluffy clouds. I hope to see you soon.... More 

Portsmouth, United Kingdom
Level Contributor
101 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 9 January 2012

I was attending an event at the RAC and so organised an early-evening get-together in the St James' bar. From the moment I walked in, when I was pleasantly greeted and escorted to the bar, to the moment we left, everything was perfection. The barman took my coat, brought a newspaper, gave me a table big enough for my to-arrive-shortly... More 

Helpful?
Thank D64
SofitelStJamesLondon, General Manager at Sofitel London St James, responded to this review

I thank you for such detailed and positive feedback regarding the service provided in our St James Bar. Indeed our everyday aim is to pamper all of our guests in each and every department of the hotel. Next time I also suggest you to try our trendy new restaurant, The Balcon. I am sure you will enjoy its British/Frenchy cooking.... More 

DC971
Level Contributor
81 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 9 January 2012

Family trip to London, booked 2 rooms for 3 nights. Childrens room was ok but our room was poor. Awful view and a dreadful smell of body odour from the room when we opened the door. I called reception immediately and they arranged for some anti-odour machine to be put in room. This to be fair worked for a time... More 

Helpful?
1 Thank David C
Jakarta
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 9 January 2012

Stayed in a Queen Superior room for six (6) night and below are the up's and down's: up's: -Warm greeting at the reception, was serve by a very nice french lady (forgot the name), she walk us for a quick look to st James bar and to our room. -The bedroom was amazing, spacious, excellent room heater. i cant feel... More 

Helpful?
1 Thank dheedhee
SofitelStJamesLondon, General Manager at Sofitel London St James, responded to this review

I am truly glad you have globally enjoyed your experience at Sofitel London St James. We try our utmost and serve our guests at the highest and most efficient standard of services. We love to indulge them. I am truly sorry for the surprising and late entrance of a room service staff member into your room to deliver your bottle... More 

London
Level Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 8 January 2012

We stayed for the weekend at the Sofitel and liked it. It's good value for money for a very well located 5-star-hotel in the center of London. The rooms are small and a little bit dark but quiet. If you are staying more than 2 nights the closet will be too small.

Helpful?
Thank AustrianVisitor
SofitelStJamesLondon, General Manager at Sofitel London St James, responded to this review

I thank you for your positive feedback regarding our level of service which has satisfied you. I am proud of my team for that. Regarding the room, each and every one is different. Some are smaller, some are bigger. Next time indulge yourself and book a Luxury room or give it a try to a Suite... I look forward to... More 

A TripAdvisor Member
Reviewed 6 January 2012

Very good location where is nearby tube stations and heart of the capital city. The hotel is really convenient for shopping, eating and visiting famous venues such as Big Ben, Buckingham palace, London eye, National gallery and British museum.

Helpful?
1 Thank A TripAdvisor Member
SofitelStJamesLondon, General Manager at Sofitel London St James, responded to this review

Indeed our very central location yet on the quiet Waterloo Place is extremely convenient for both leisure and business guests. When you enter Sofitel London St James it is like you were entering a haven of peace. On your next visit, please feel free to indulge yourself at The Balcon, our new restaurant, and at the St James Bar, our... More 

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Staying in St. James's

Neighbourhood Profile
St. James's
Perennially fashionable since the days of Henry VIII, the aristocratic “Clubland” of St James's is a premier destination for high end craft and bespoke design. Here you’ll lose count of the Royal Warrants (which indicate that the Royal Family patronizes the establishment) seen in shop front windows, even during a short stroll to bordering Green Park or St James’s Park. With the brightly lit and constantly buzzing junction of Piccadilly Circus at its northeast corner and none of Central London too far away, this is an surprisingly central and accessible part of town, especially given its prosperous demeanor.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
The Rose Lounge
The Rose Lounge
Cuisines: British, French, International
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Sofitel London St James lies discreetly at the very heart of London. Created in a magnificent grade II listed building, the 183-room hotel boasts accommodation to suit every taste. The hotel features a restaurant, "The Balcon" , an elegant cocktail bar, the St James Bar and a chic yet cosy Rose Lounge, ideal for afternoon tea. The hotel is the perfect place to unwind with So FIT, a gym and relaxation space, and a luxurious spa, So SPA. ... more   less 

Additional Information about Sofitel London St James

Address: 6 Waterloo Place, London SW1Y 4AN, England
Region: United Kingdom > England > London > St. James's
Price Range: $397 - $965 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel London St James 5*
Number of rooms: 183
Reservation Options:
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Also Known As:
Sofitel St James London Hotel London
Accor St James London
Sofitel London
London Sofitel St James
Hotel Style:
#11 Family Hotel in London
#13 Spa Hotel in London
#16 Business Hotel in London
#21 Romantic Hotel in London
#30 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel London St James staff and other travellers.
22 questions
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Questions? Get answers from Sofitel London St James staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“See if you can get a room on the higher floors”
 of 5 bubbles juliep970, 3 Dec 2016 | Read review
“I told the hotel my needs and they picked the perfect room”
 of 5 bubbles 599nikkiv, 14 Nov 2016 | Read review
“I felt the rooms were too small and too cramped woth heavy furniture”
 of 5 bubbles brownpina, 3 Nov 2016 | Read review
“We were in 222 and overlooked the rear of the building. These rooms are very quiet!”
 of 5 bubbles Huntingdonshire1, 2 Nov 2016 | Read review
“We had a back unit facing New Zealand House which was very quiet”
 of 5 bubbles lyndapope26, 11 Oct 2016 | Read review
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