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Sofitel London St James

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Traveller (1100)
Room & Suite (531)
Dining (92)
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Overview
  • Excellent82%
  • Very good14%
  • Average2%
  • Poor1%
  • Terrible1%
Travellers talk about
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Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Airport Transportation
Room Service
5 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,339)
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1,681 - 1,685 of 2,955 reviews
Reviewed 2 July 2013

Review collected in partnership with Accorhotels.com
Response from D_Dupart, General Manager at Sofitel London St JamesResponded 9 July 2013

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Reviewed 2 July 2013 via mobile

This is a very beautiful 5 star hotel, with great location, friendly staff and great restaurant. We are very much impressed with their service. Cassandra Perri in front desk and Julian in Concierge desk are super sweet and helpful. The only problem we encounter is...More

Thank LydIa1988
Response from D_Dupart, General Manager at Sofitel London St JamesResponded 3 July 2013

I thank you for your positive feedback and for especially mentioning Cassandra and Julien. They were delighted to hear about your words of praise. We look forward to welcoming you back. A bientôt, Denis

Reviewed 1 July 2013

The Sofitel St James is an excellent hotel in the heart of London. The experiance at the Sofitel has been excellent from the very begining. There was an nfortunate mix up with an airport transfer, but the apologeic staff went beyond the call to ensure...More

2  Thank mvfc
Response from D_Dupart, General Manager at Sofitel London St JamesResponded 3 July 2013

I am extremely thankful for such words of praise with regards to our high quality of service. Our utmost reward is to hear such positive feedbacks. Every guest is precious to us and especially children. They are our little princes and princesses. I also thank...More

Reviewed 1 July 2013

During our 3 night stay at rhe Sofitel St James, we have been extremely impressed with the service, professionalism and charm of this hotel. It is located very near to Buckingham Palace and St James park- but still close to the shops of Regent Street....More

Thank Anguna
Response from D_Dupart, General Manager at Sofitel London St JamesResponded 3 July 2013

I felt extremely proud of my whole team while reading your feedback and I thank you for that. We indeed genuinely love to pamper all of our guests. Children are among our favorite. Our service comes from the heart and I am glad to hear...More

Reviewed 28 June 2013

This is my favorite hotel in London and we have stayed there twice and will stay again. It is extremely comfortable, laid back but also very classy and utterly without pretensions. The staff have always been extremely kind and helpful.More

Thank maria m
Response from D_Dupart, General Manager at Sofitel London St JamesResponded 28 June 2013

I am extremely glad to hear that Sofitel London St James is your favourite hotel in London. I also felt very proud of my team while reading your positive feedback as we put a lot into delivering high standards of services. We look forward to...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Spa
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Bar/Lounge
Details
Price range
USD 377 - USD 731 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Spa Hotel in London
#8 Family Hotel in London
#16 Business Hotel in London
#16 Luxury Hotel in London
#21 Romantic Hotel in London
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 377 - USD 731 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Spa Hotel in London
#8 Family Hotel in London
#16 Business Hotel in London
#16 Luxury Hotel in London
#21 Romantic Hotel in London
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (1100)
Room & Suite (531)
Dining (92)
Pool & Beach (7)
Amenities (86)
Business Centre & Event Rooms (16)
Family and Play Areas (2)
Nearby
St. James's
Perennially fashionable since the days of Henry VIII,
the aristocratic “Clubland” of St James's is a premier
destination for high end craft and bespoke design.
Here you’ll lose count of the Royal Warrants (which
indicate that the Royal Family patronizes the
establishment) seen in shop front windows, even during
a short stroll to bordering Green Park or St James’s
Park. With the brightly lit and constantly buzzing
...More
Questions & Answers
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Harley36
16 April 2018|
AnswerShow all 2 answers
Response from Melville-John | Reviewed this property |
Since London is a busy city and Sofitel London St James is popular and excellent for visiting places like Buckingham Palace etc, I would book well in advance, and make sure I put in place travel insurance to cover any delays... More
1
Vote
Vanessa P
25 February 2018|
AnswerShow all 3 answers
Response from N_Pesty | Property representative |
Dear guest, The Concierge team email address is h3144-cg @ s o f i t e l . c o m. They will gladly assist you. Looking forward to your visit. A bientot. Nicolas Pesty General Manager Sofitel London St James
0
Votes
ifeingold2
17 January 2018|
AnswerShow all 3 answers
Response from N_Pesty | Property representative |
Dear guest, Our fitness area is dedicated to our in-house guests. We are looking forward to welcoming you. Meanwhile I wish you an amazing year 2018! Nicolas Pesty General Manager Sofitel London St James
0
Votes
Room Tips
"Corner room was large."
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"Have a cocktail in the St James bar"
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"I believe any room you're in will be great - very quiet and cozy."
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"ask for a room overlooking the square"
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