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Mercure London Kensington

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Traveller (302)
Room & Suite (295)
Dining (40)
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Overview
  • Excellent23%
  • Very good43%
  • Average20%
  • Poor9%
  • Terrible5%
Travellers talk about
“privilege room”(15 reviews)
“earls court”(50 reviews)
“cromwell road”(30 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Bar/Lounge
4 Star Hotel
All hotel details
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Reviews (1,636)
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All reviewsprivilege roomearls courtcromwell roadcomplimentary soft drinksa small double roomthe natural history museumroyal albert hallpiccadilly linebed was comfortablereception staffnespresso machinetube stationshort stayhyde parkbreakfast roomwest endkensington
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581 - 585 of 1,122 reviews
Reviewed 3 February 2015

We enjoyed a short break in this well-positioned hotel near to Earl's Court and South Kensington. Despite the Cromwell Road we were able to sleep well thanks to the consideration of the manager giving us a room at the side as requested. He also managed...More

Thank Steve M
Response from Linforth, Management Office at Mercure London KensingtonResponded 4 February 2015

Dear SteveM, Many thanks for the great feedback and we hope to welcome you again very soon. Kind regards, Jalila

Reviewed 2 February 2015 via mobile

Stayed one night after trip to Royal Albert Hall ( less than a mile). Super friendly efficient staff, yes the rooms small but plenty of warning and we found it clean and comfortable. Great example of Mercure service. Definitely our west London hotel of choice.

1  Thank JonSukunya
Response from Linforth, Management Office at Mercure London KensingtonResponded 3 February 2015

Dear JonSukunya, Thank you so much for your great review and we hope to welcome you again very soon. Kind regards, Jalila

Reviewed 2 February 2015

Great location to access London. 5 mins from Earls Court tube station. The room was clean, modern decor and a reasonable size. The reception staff were friendly and helpful. Can't comment on the food as we did not eat at the hotel. Would definitely stay...More

Thank Graham B
Response from Linforth, Management Office at Mercure London KensingtonResponded 3 February 2015

Dear Graham B, Thank you very much for sharing your experience and we are delighted that you have enjoyed your stay with us. Looking forward to welcoming you again, Warm regards, Jalila

Reviewed 1 February 2015 via mobile

Just returned after spending 3 nights at the hotel, after having a great time. Check in was extremely friendly and efficient (as were all the other receptionists- the female staff in particular), even arriving 2 hours before check-in! We were upgraded to a king-size room...More

Thank ollie1990
Response from Linforth, Management Office at Mercure London KensingtonResponded 3 February 2015

Dear Ollie1990, Many thanks for your great feedback and we are delighted that your stay with us was enjoyable. Thank you very much and we hope to welcome again very soon. Warm regards, Jalila

Reviewed 1 February 2015 via mobile

We booked in with my mother on a weekend break. When we checked in someone hadn't left our room so the front desk asked if we would take a smaller room, but would be given money off and drinks vouchers. We agreed, the room was...More

1  Thank Superally2007
Response from Linforth, Management Office at Mercure London KensingtonResponded 4 February 2015

Dear Superally2007, Many thanks for your feedback and I am sorry for the inconvenience caused. I have investigated the matter with the hotel manager and the executive bedroom allocated to you unfortunately had a maintenance issue which took longer to fix than expected. Please accept...More

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About
Amenities
Top amenities
Room Service
Bar/Lounge
Restaurant
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Bar/Lounge
Restaurant
Details
Price range
USD 125 - USD 259 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#342 Business Hotel in London
#382 Luxury Hotel in London
Room types
Non-Smoking Rooms
Details
Price range
USD 125 - USD 259 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#342 Business Hotel in London
#382 Luxury Hotel in London
Room types
Non-Smoking Rooms
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Traveller (302)
Room & Suite (295)
Dining (40)
Business Centre & Event Rooms (9)
Nearby
South Kensington
With its ivied mews, row upon row of Poppins-esque
white washed mansions, and placid garden squares, it's
easy to see the charms of South Kensington. And with
superb access to Hyde Park, Holland Park and
Kensington Gardens, as well as the largely
child-friendly and mostly free Museum Quarter (not to
mention more major attractions like Royal Albert Hall)
such charms are easy to make the most of. As welcoming
...More
Questions & Answers
Ask a question
dunkleys2016
16 November 2017|
AnswerShow all 3 answers
Response from MaryPSydney | Reviewed this property |
its best to email them
0
Votes
BrightonMarble
8 November 2017|
AnswerShow all 4 answers
Response from bakerman2017 | Reviewed this property |
There are several car parks in Kensington area; NCP Royal Garden Hotel NCP London Broadwood Terrace Indigo Hornton Street You can find more on internet.
1
Vote
Hernan G
7 June 2017|
Answer
Response from Z7468QUjohnc | Reviewed this property |
I totally agree with Hernan G.s sentiments. The staff (at present)are great, courteous and professional
0
Votes
Room Tips
"I like the rooms at the back of the hotel. Smaller but you can open the windows"
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"Avoid room 515 - it is a shoebox (and if you get the wrong staff they'll try to pass it off as a higher..."
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"small double was reserved as described above it was very indeed very small but the bed was comfortable."
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"Specify a larger room on booking."
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