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Mercure London Kensington

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Mercure London Kensington
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1,323 Reviews from our TripAdvisor Community

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Showing 888: English reviews
Scotland
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed yesterday NEW

I expected more than this. Room walls were paper thin. Got woken up by my neighbours talking at 1 in the morning. The bed had a strange hump in the middle. I think that this may have been to disguise two mattresses joined together. I can't eat dairy or wheat, and although they did give me soy milk and gluten... More 

Helpful?
Thank 64cbw
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW via mobile

I always try and stay at this hotel The staff are welcoming The rooms are always spotless and you feel in a nice friendly helpful environment where they always make all of their guests special They are a great credit to encouraging people to return to London

Helpful?
1 Thank Paul W
Level Contributor
5 reviews
Reviewed 6 days ago NEW via mobile

This is a truly great hotel, my hotel of choice when I am in London. Its location within a short walking distance of Gloucester Road, South Kensington and Earls Court tube stations makes it easily accessible from any key London arrival destination, and places a host of attractions in terms of restaurants, shopping, museums and parks within ready reach. The... More 

Helpful?
Thank Jim P
Sonya Y, Operations Director at Mercure London Kensington, responded to this review

Thank you for taking your time to review your stay with us, it is a pleasure to hear we are your chosen hotel when in London. This fashionable hotel, set in the Kensington neighbourhood, is 0.8 miles from the Natural History Museum and 1.7 miles from Hyde Park. The refined rooms feature free Wi-Fi, flat-screen TVs and refreshments. Upgraded quarters... More 

Level Contributor
2 reviews
Reviewed 1 week ago

I've stayed at many hotels in London (Ibis, Mecure, Novotel, Sofitel, Pullman) and am a Gold member of the Accor group and this is the worst so far. Mecure hotels seem to be very hit and miss, sometimes an Ibis is better because at least there you know what you are getting...small, clean and a certain consistent standard. Basically our... More 

Helpful?
Thank Roxy101uk
Sonya Y, Operations Director at Mercure London Kensington, responded to this review

Thank you for taking your time to share your recent feedback following your stay with us. I am extremely disappointed to hear your feedback, I can assure you this was not our intention and I can only apologies you did not receive our usual very high standards on this occasion. I can be certain this was not intentional. Please note... More 

Travellers are raving about these London hotels

Edinburgh, United Kingdom
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

We stayed 4 nights and would recommend this hotel. The Natural History Museum and V&A are within walking distance as are several eating options. As someone who doesn't like using the Tube the location was perfect as we could get buses in Cromwell Road or Kensington High Street and on the occasions we needed to use a taxi the receptionist... More 

Helpful?
1 Thank Jule352
Sonya Y, Operations Director at Mercure London Kensington, responded to this review

Thank you for taking your time to comment on your recent stay with us. It is a pleasure to receive your fantastic feedback.Our 4-star hotel offers an unbeatable combination of contemporary design, comfort and convenience for your stay. The hotel also has very good access to public transport and proximity to top tourist sites and exhibition centres. We do recommend... More 

Luxembourg City, Luxembourg
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 1 week ago

Great location equal distance to the Earl's Court and Gloucester Road Tube stations on the Piccadilly line - the one to Heathrow. I had a great room - not too cramped as you may expect in London but no room really for luggage. I had no noise from the road but just in case there were ear plugs in the... More 

Helpful?
Thank cke1999
Sonya Y, Operations Director at Mercure London Kensington, responded to this review

The Mercure London Kensington offers a perfect location just moments away from both Earl's Court and Gloucester Road Tube stations, ideal for exploring the city centre and beyond. Our hotel is ideally situated for the main London landmarks, royal parks, the city’s renowned museum quarter and the exclusive shopping districts of High Street Kensington and Knightsbridge. Your comments on the... More 

Wales
Level Contributor
49 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed 3 weeks ago

We booked two rooms for two nights. Unfortunately one of the rooms was not ready, so we decided to have a cup of tea in the lounge bar while waiting. Considering this hotel is part of the sustainability scheme called 'Planet 21', it is strange they have Starbucks in their hotels, I personally would prefer to have tea or coffee... More 

Helpful?
4 Thank Deceangi
Sonya Y, Operations Director at Mercure London Kensington, responded to this review

Thank you for sharing your feedback following your recent stay with us, it is a pleasure to receive your comments. We take all guest feedback seriously and use guest opinions to improve our experience. I am pleased to hear you enjoyed the room amenities and the handy smartphone which comes with our compliments, keeping you connected to your world with... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 weeks ago via mobile

I booked a room on late rooms.com to meet two friends for an evening out in london. The room was really small but adequate and hotel right off cromwell road so good for cabs. I was going to give an ok review but this morning got an email from the hotel saying that as 'i had paid the wrong amount... More 

Helpful?
1 Thank petajanine
Sonya Y, Operations Director at Mercure London Kensington, responded to this review

Thank you for taking your time to share your recent review following your stay with us. I am extremely disappointed to hear you were disheartened following check out, I can assure you it was not our intention. It certainly was our error and can only apologies for the mistake made whilst processing your payment. I will personally investigate the tone... More 

blackburn
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago

This is a delightful place to stay, very handy for the delights of Kensington and a short walk from many major attractions. The staff were without exception delightful nd helpful and made us feel very welcome, nothing was too much trouble for them.

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Lily P
Sonya Y, Operations Director at Mercure London Kensington, responded to this review

Thank you for taking your precious time to review your recent stay at Mercure London Kensington. It is a pleasure to read your fantastic review. I am delighted to hear you found the hotel a delightful place to stay, we look forward to welcoming you back in the very near future. Our location is fantastic for exploring the great City... More 

Southampton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago

The staff were amazing! We arrived by car and the reception staff took our bags from the car and when we returned from parking the bags were in our room ready. Calling taxis, in the bar, there wasn’t anything they could have done better. Well done

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank pauldS4154MV
Sonya Y, Operations Director at Mercure London Kensington, responded to this review

Your feedback is extremely well received by the whole team. I have shared your review with my staff and we are all delighted with your comments, Thank you. We take great pride in offering our guests a warm welcome at Mercure London Kensington. It is an honour to read you found the service exceptional with no room for improvement. We... More 

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Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood

Amenities

Highlights
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Meeting Rooms
Official Description (provided by the hotel)
We currently have off site parking next to the hotel at £30 a day.(T&C- Subject to availability) ... more   less 

Additional Information about Mercure London Kensington

Address: 1a Lexham Gardens | Kensington, London W8 5JJ, England
Region: United Kingdom > England > London > South Kensington , Kensington and Hyde Park , Paddington / Maida Vale
Price Range: $156 - $368 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure London Kensington 4*
Number of rooms: 82
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, HotelTravel.com, Travelocity, Agoda, Odigeo, ACCOR, Priceline and Hotels.com so you can book your Mercure London Kensington reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure London Kensington Hotel London
Hotel Style:
#302 Luxury Hotel in London
#341 Family Hotel in London
#348 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Mercure London Kensington staff and other travellers.
14 questions
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See all questions (14)

Questions? Get answers from Mercure London Kensington staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check the room details on the hotel website as these are very clear and if you like more space go for more than a standard double.”
 of 5 bubbles Jule352, 24 Nov 2016 | Read review
“High floor”
 of 5 bubbles Deceangi, 7 Nov 2016 | Read review
“Ask for what you need.”
 of 5 bubbles ahratsny, 26 Sep 2016 | Read review
“Get a suite”
 of 5 bubbles Turzum, 19 Sep 2016 | Read review
“Ask for a room away from the lift.”
 of 5 bubbles BerkshireWanderer, 11 Sep 2016 | Read review
5 of 5
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