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Best Western Plus Seraphine Hammersmith Hotel

Booking.comUSD 121*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Best Western Plus Seraphine Hammersmith Hotel
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652 Reviews from our TripAdvisor Community

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Showing 508: English reviews
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Caerphilly, Wales, United Kingdom
Reviewed 6 days ago NEWvia mobile

I stayed here for one night whilst on business in the area. This is a small hotel and my double room was very compact and in much need of modernisation. That said the room was very clean but for the price I paid I expected better. The welcome from the reception staff was great and all the staff I met...

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Helpful?
Thank DKnibbs
Plymouth, United Kingdom
Reviewed 1 week ago via mobile

Stayed as close to the appollo...room was small but pleasant enough..nice continental brekkie included...high street below..some bars and restaurants close..staff nice but wasnt aware we had to oay a £50 retainer when i booked...would stay again as good price for central London and a bit nicer than a travel lodge

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Helpful?
Thank seccombe87
Skelmersdale
Reviewed 2 weeks ago

Came here for a couple of nights, and whilst the presentation outside leaves a lot to be desired the inside of the hotel is a lot better. Our check in was quick with the staff being very friendly and helpful. Our room was for three adults sleeping and whilst very compact it had everything you could want and a little...

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Helpful?
Thank davewelly
Ronnie C, General Manager at Best Western Plus Seraphine Hammersmith Hotel, responded to this review

Dear Guest On behalf of the entire team, can I take this opportunity to thank you for your wonderful endorsement of our hotel. there is nothing more for me to add other than look forward to welcoming you back. Warm regards, Ronnie Cherian, General Manager

Liverpool, United Kingdom
Reviewed 2 weeks ago

Booked this hotel because it was reasonably priced for our 4 night trip to London and in a super area. If money isn't an object and you would like a romantic stay well this isn't for you. This is really a room only hotel...with the breakfast area combined with reception and a bar all rolled into one. However the rooms...

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Helpful?
1Thank LeonandJackie
Ronnie C, General Manager at Best Western Plus Seraphine Hammersmith Hotel, responded to this review

Dear Guest Thank you for your recent review and I was very pleased to read that you enjoyed your overall stay with us. Breakfast is complimentary because of the reasons that you mentioned and guests are quite happy because they are not charged. I do hope you will visit us again and look forward to welcoming you back. Regards, Ronnie...

Reviewed 3 weeks ago

I stay at BW a lot. This was not a good quality at all. Bed was a double size and not at all comfortable. Stain on floor in hallway. Noise. Bad part of the street. Hot water stopped working. Awful. Staff were clueless.

Review collected in partnership with Best Western
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Helpful?
Thank aw1234562017
Ronnie C, General Manager at Best Western Plus Seraphine Hammersmith Hotel, responded to this review

Dear Guest Thank you for your review after your recent stay with us. On behalf of the entire team , I would like to apologise for not exceeding your expectations. Your business and feedback is very important so that we can continue to make improvements and improve the experience to all the guests that use us. All the rooms are...

Sunderland, United Kingdom
Reviewed 18 April 2017

Room was inexpensive, had everything you need. Was very quiet at night and would have slept well if not for air con. Bizarrely had to call reception to get them to change this throughout the night! Breakfast was a disappointing 'continental' which consisted of just bread and fruit. Would probably look somewhere else next time.

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Helpful?
Thank Anthony M
Ronnie C, General Manager at Best Western Plus Seraphine Hammersmith Hotel, responded to this review

Dear Guest Thank you for the review after your recent stay with us. On behalf of the team , I would like to apologise for not exceeding your expectations. The feedback provided will help me to make improvements and I do hope you will give us another chance when next visiting London. Regards Ronnie Cherian General Manager

Newcastle upon Tyne, United Kingdom
Reviewed 11 April 2017

Had an overnight stay here recently as attending a family party in Hammersmith. Hotel in the middle of the high street ( King's street ). Big glass door leading to lift and stairs to reception area. Once inside we were pleasantly surprised by hotels trendy decor. two guys on reception very friendly and helpful sorted our rooms for us (...

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Helpful?
Thank Val042
Ronnie C, General Manager at Best Western Plus Seraphine Hammersmith Hotel, responded to this review

Dear Guest Thank you for the review after your recent stay. On behalf of the entire team, a huge thank you for your very positive and encouraging comments. More importantly it is so nice to read that you will stay with us again when next visiting London. Warm regards Ronnie Cherian, General Manager

Reviewed 6 April 2017

Arrived late so not sure if the hotel put me in Room 101 as they were fully booked or just because it was a corporate booking. The room was clean and felt newish, that's the good news The room is awfully small, it was probably a storage cupboard in a previous life. Entering the room immediately and the end of...

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Helpful?
Thank JohnDoherty1999
Ronnie C, General Manager at Best Western Plus Seraphine Hammersmith Hotel, responded to this review

Dear Guest On behalf of the entire team, I would like to apologise for not exceeding your expectations. Your business, satisfaction and feedback is crucial for us so that we can make improvements to ensure that we offer abetter experience for guests in the future. I sincerely hope you will consider staying with us again so that we can another...

Reviewed 4 April 2017

The hotel is cozy, single room was a bit small but was really clean and had everything I needed.. The location of the hotel is awesome, very short walking distance from the tube and had all shops and restaurants I thought of around, the price is reasonable compared to London. The staff were amazing! everyone was smiling and welling to...

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Helpful?
Thank Saif D
Ronnie C, General Manager at Best Western Plus Seraphine Hammersmith Hotel, responded to this review

Dear Guest On behalf of the team I would like to thank you for your review . Your business is important and every feedback is so valuable for us to keep improving and making sure that we stay on top as first choice for all future guests. It makes me specially proud when I get staff names mentioned because there...

Bergen, Norway
Reviewed 2 April 2017

PROS: - 4 mins walking from the tube Hammersmith - asked for a silent room and we had a very silent room - easy to find - professional staff - wonderful big shower! - very comfortable bathroom! - a lot of restaurants near the hotel for every kind of wish! CONS: - poor breakfast, need to increase the variety of...

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Helpful?
Thank VioletKia
Ronnie C, General Manager at Best Western Plus Seraphine Hammersmith Hotel, responded to this review

Dear Guest Thank you for your review after your recent stay with us. I was pleased to read that on the whole you did enjoy our location as well as your stay with us. I have made a note of the comments that you raised with regards to breakfast and will review both the content as well as the service...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Smoking rooms available
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Room Service
  • Breakfast included
Official Description (provided by the hotel)
BEST WESTERN Seraphine Hammermsith Hotel is a brand new Chic hotel. Ideally located on King Street, Hammersmith, just a few minutes’ walk from the Hammersmith Tube and Bus Stations with connections to all across London, This modern, intimate chic hotel is the perfect choice for either a pleasurable few days holiday or short business trip. In the surrounding area of the hotel one can find stylish shops, bars and restaurants. Hammersmith Apollo is only a few minutes walking from the hotel. The hotel is also within easy access to both the Olympia and Earl’s Court Exhibition Centres and also has excellent transport links with Heathrow Airport and Central London. All our rooms, which are all individually designed, offer the ultimate facilities that one would expect from a hotel of this quality. All rooms have complimentary High Speed Internet access and WIFI, laptop size safe deposit box, full en-suite facilities with shower, IPOD docking system, Tea & Coffee Making facilities, air conditioning, telephone, secondary glazed windows, desk, electronic door locking, opening windows and hair dryer.Our prices always include continental breakfast, free internet and taxes. ... more   less 

Additional Information about Best Western Plus Seraphine Hammersmith Hotel

Address: 84 King Street | Hammersmith, London W6 0QW, England (Formerly BEST WESTERN PLUS Seraphine Hammersmith Hotel)
Region: United Kingdom > England > London > Hammersmith / Fulham
Price Range: $170 - $311 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Plus Seraphine Hammersmith Hotel 4*
Number of rooms: 62
Reservation Options:
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Hotel Style:
#324 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Plus Seraphine Hammersmith Hotel staff and other travellers.
6 questions
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over a year ago

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Questions? Get answers from Best Western Plus Seraphine Hammersmith Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“don't book a double go for the executive double.”
LeonandJackie, 4 May 2017 | Read review
“accommodations on the internal road are more quiet”
VioletKia, 2 Apr 2017 | Read review
“Ask fora bigger bed if you are tall”
findlindatavares, 24 Mar 2017 | Read review
“Avoid near the roof terrace as there is noise from I think an air conditioner”
blondegirl_11, 14 Mar 2017 | Read review
“We were on the same floor as reception (first floor up the stairs) and it was peaceful and convenient to reach.”
MattUK74, 13 Mar 2017 | Read review
5 of 5
Booking.com
USD 121* /night
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getaroom.comUSD 132
Expedia.comUSD 120
Orbitz.comUSD 120
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Prices are for 1 room, 2 adults
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