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Aloft London Excel

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#258 of 1,080 Hotels in London
Certificate of Excellence
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Aloft London Excel
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1,684 Reviews from our TripAdvisor Community

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Showing 1,478: English reviews
Sudbury, United Kingdom
Reviewed 17 March 2016

Very well presented hotel in an excellent location for a London break. If you enjoy a relaxing well cooked breakfast this is not the place for you. The food quality was poor and it seemed that most things I wanted had run out either because they had no more or no one was monitoring for top ups. It was clear...

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Helpful?
Thank Barry G
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi Berry, thank you for your feedback. We very much appreciate this! It seems we were not on the ball during your stay and my apologies for this. Our breakfast normally receives really great feedback so we will discuss with the team your feedback. I hope you will be able to visit us again to make sure we can offer...

Reviewed 16 March 2016 via mobile

Me and my aunty stayed here for the 3rd time, we always have a lovely stay here staff are very friendly and helpful. Our room was very clean and peaceful, lovely comfy beds. Sad we didn't get to use the pool as just not enough time. There is plenty of options for breakfast, well worth the money. Looking forward to...

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1Thank Kayley B
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Thanks Kayley, for the 5 Star Review! It was great to have you back in the hotel and hope we can welcome you back for a 4th time. Thanks for your feedback on the breakfast and hope you will during your next visit time to enjoy our Splash pool, sauna and steam room. Have an easy breezy day! Martijn Mulder

York
Reviewed 16 March 2016

The greeting was friendly at the reception when we arrived. The room did not live up to the photos as shown on the hotels.com website that we booked through. There was no coffee machine in the room (the photos on the website showed a nespresso machine) and there was no wireless docking/charging station, just a rather outdated clock radio to...

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Helpful?
Thank yesmiss
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Many thanks for your feedback and for staying with us. We have double checked the pictures on hotels.com and they indeed show the different room types we offer. All rooms do have coffee machines, but our upgraded room type ''Urban Rooms'' they do have the Nespresso machines, and the wireless docking stations. With the take-away station Re:fuel, we do offer...

Reviewed 15 March 2016

This is the first time I have stayed in an aloft and I was told that they were very nice hotels. My stay certainly lived up to these expectations. The hotel lobby and bar as super snazzy (be careful with the drinks though, they are expensive!) and had a new, clean feel about it. The reception staff were great and...

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Helpful?
Thank Michael T
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi Michael, thanks for the amazing review! happy to hear that we lived up to your expectations and you enjoyed the Aloft buzz and style. With the Aloft team we do our best to make sure the hotel remains in great shape and our Refresh team works hard to keep the room tidy and clean. Great to hear you would...

Asheville, North Carolina
Reviewed 14 March 2016

My husband is an SPG platinum member, and as a result, we stay at a lot of SPG hotels. We stayed at Aloft London Excel for five nights during a stopover on the way back to the U.S. after spending a month in Cape Town, S.A. Since everything in London is pricey (but not as bad as in Paris), we...

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Thank pauline90069
Woking, United Kingdom
Reviewed 12 March 2016 via mobile

The Aloft perfectly suited my needs. I stumbled out of an event at the Excel and was quickly checked in. After spending the night I checked out even more quickly and could then make the 15-20 minute walk to London City Airport. (Next time if I need it I now know there is a more attractive and safer route following...

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Thank Russell C
Reviewed 11 March 2016

This is a very modern hotel with the rooms well furnished and bright and airy. Just a word of advice if you are arriving by DLR when leaving the station turn to the right at the top of the stairs the go to the left of the Excel building. The hotel reception is not very well signed so you need...

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Thank Roger H
Frankfurt, Germany
Reviewed 11 March 2016 via mobile

stayed at aloft london excel march 10-11. just one nite but i am totaly impressed. first of all location: perfectly. in direct neighbourhood to london city airport. i arrived at hotel reception within 35min after touch down of airplane. service: check-in. very speedy n comfortable affair. took less than 10min. arrived 12.45 n room was ready. thanks for that. check-out....

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Thank MBrunjes
Reviewed 8 March 2016

I booked a 3 day break in London (staying 2 nights at the Aloft), I arrived there just before 3pm and was given a warm welcome by the staff on the reception desk who checked me in and gave me all the information I would need for my stay and as I had booked my stay as 2 sperate nights...

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1Thank Andrew H
Dubai, United Arab Emirates
Reviewed 8 March 2016 via mobile

Overall typical of an Aloft. This one has excellent access to ExCel (if you need it) and is a fast DLR & tube tide to the City. Rooms are decent and clean, facilities are OK, staff is friendly. Do not expect any SPG perks, even if you are Platinum. Their understanding of "best available room" is very limited.

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1Thank DXB_Mike

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The only hotel directly connected to ExCel London International Convention Centre (ICC), Aloft London ExCel features 252 Guest Rooms and Suites, a w xyz(SM) bar, re:fuel by Aloft(SM) where guests can grab a snack 24/7, and the re:mix(SM) lounge. Complimentary wired and wireless high speed internet access is also available throughout the hotel. ... more   less 

Additional Information about Aloft London Excel

Address: 1 Eastern Gateway, London E16 1FR, England
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Price Range: $122 - $543 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Aloft London Excel 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Aloft London Excel Hotel London
Hotel Style:
#164 Romantic Hotel in London
#176 Business Hotel in London
#191 Luxury Hotel in London
#217 Family Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Aloft London Excel staff and other travellers.
33 questions
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London, England, United Kingdom
glasgow,united kingdom
5 months ago
Saint Thomas, Canada

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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