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Aloft London Excel

1,942 reviews
#278 of 1,081 Hotels in London
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Traveller (768)
Room & Suite (445)
Dining (93)
Overview
  • Excellent45%
  • Very good39%
  • Average11%
  • Poor3%
  • Terrible2%
Travellers talk about
“prince regent”(71 reviews)
“dlr station”(98 reviews)
“city airport”(76 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Suites
4.0 Star Hotel
All hotel details
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Reviews (1,942)Write a Review
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1 - 5 of 1,701 reviews
Reviewed 5 days ago via mobile

Overall this is a very good 4 star hotel and the rooms substantially larger, clean and more modern than most hotels in London. Most guests are staying here for the events at the adjacent Excel centre but I was working in Canary Wharf which is...More

Thank Endeav0ur
Response from AloftLondonManager, Front Office Manager at Aloft London ExcelResponded 5 days ago

Hi Endeav0ur! Thank you for writing such a nice and detailed review about your experience her @ Aloft. I can see that you had a good overall stay with us and I really appreciate your honest feedback about our TV system, which should change shortly,...More

Hotel's Favourite
Reviewed 26 November 2017 via mobile

We stayed at Aloft largely due to the fact that I was 20 weeks pregnant and we wanted a larger hotel room and comfortable, large bed and a pool for exercise at a reasonable rate. We absolutely hit the jackpot with Aloft! We stayed here...More

Thank rjmahony
Response from AloftLondonManager, Front Office Manager at Aloft London ExcelResponded 28 November 2017

Hi rjmahony! It is such a pleasure to read your review from your stay with us here @ Aloft London Excel! I am really happy that you had a good stay and all the facilities were up to your expectation and local amenities at a...More

Reviewed 1 week ago via mobile

I have stayed at the Aloft London Excel 4 times now over the last couple of years, it is the best hotel I have ever stayed in, in London. The customer service is fantastic, the facilities are perfect, clean and luxurious. Steam room / sauna/...More

Thank Thomas W
Response from AloftLondonManager, Front Office Manager at Aloft London ExcelResponded 1 week ago

Hi Thomas W! Very impressed to see that our hotel location, offer of facilities and staff have influenced your choice to stay with us in the last 2 years! It is a pleasure to receive such a great comment and I will share it with...More

A TripAdvisor Member
11
Reviewed 3 weeks ago via mobile

We have just returned from 4 nights at aloft. Having read reviews we believed it would be good. It was brilliant. Really comfortable mattress and bedding. Hot, good shower. So very quiet especially considering we were opposite the DLR and next to the airport. The...More

1  Thank A TripAdvisor Member
Response from AloftLondonManager, Front Office Manager at Aloft London ExcelResponded 2 weeks ago

Hi there, Thank you so much for the nice review about our hotel! It is always very nice to hear that our guests find the hotel very comfortable and the location is at an easy access from central London. Looking forward to meet you on...More

Reviewed 4 weeks ago

After staying here with a number of work collegues whilst attending a show. All rooms were booked and paid for through the companies normal booking agency. Each guest that booked in had to give their card details to have a total of £50 held for...More

Thank Elaine V
Response from AloftLondonManager, Front Office Manager at Aloft London ExcelResponded 4 weeks ago

Dear Elaine V, I am really sorry to hear about this inconvenience during your stay. I can confirm that as per our policy we do pre-authorize £25 a day to guarantee for any incidentals as stated on our website. Please feel free to get in...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Free High Speed Internet ( WiFi )
Spa
Hotel Amenities
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
USD 96 - USD 373 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#164 Romantic Hotel in London
#175 Business Hotel in London
#203 Luxury Hotel in London
Room types
Suites, Non-Smoking Rooms
Details
Price range
USD 96 - USD 373 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#164 Romantic Hotel in London
#175 Business Hotel in London
#203 Luxury Hotel in London
Room types
Suites, Non-Smoking Rooms
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Traveller (768)
Room & Suite (445)
Dining (93)
Pool & Beach (35)
Amenities (56)
Business Centre & Event Rooms (4)
Family and Play Areas (2)
Questions & Answers
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Kerry H
8 December 2017|
AnswerShow all 3 answers
Response from C0DY6 | Reviewed this property |
The nearest station is Prince Regent DLR, which is a light rail station, about a 2-3 minute walk from the hotel. It’s connected at the 2nd floor so you won’t have to walk on the streets. You can transfer to the tube at... More
2
Votes
Shara G
27 November 2017|
Answer
Response from malc0lm111 | Reviewed this property |
Hi hotel is very smart and clean very helpful staff and everything you need in a Ikea way not a luxury way, but still great value and VERY comfortable rooms. Sorry not sure about the banquet hall.
1
Vote
rholahan486
25 October 2017|
AnswerShow all 9 answers
Response from Alex Z | Reviewed this property |
No no, it’s kinda far away. It will take you 1-1,5 hour to get there. You better fly to London City Airport. Then it’s a walking distance
1
Vote
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Room Tips
"Ask for a river view as it was nice waking up seeing this."
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"Select a room looking over river"
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"make sure you view you room before checking in"
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"All rooms are excellent"
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