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Aloft London Excel

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#265 of 1,086 Hotels in London
Certificate of Excellence
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1 room 2 adults 0 children
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Aloft London Excel
Aloft London Excel
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1,732 Reviews from our TripAdvisor Community

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Chorley, United Kingdom
Reviewed yesterday NEWvia mobile

After a hellish drive down from Lancashire it was a relief to be able to park easily and reed and be greeted by friendly efficient staff who got me registered and up to my room in record time. A bright immaculately clean room awaited. Would thoroughly recommend for business travellers with excellent facilities.

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Helpful?
Thank CGMM13
Durham, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 9 January 2017

My usual option for London accommodation is more central but upon recommendation from my colleague, I stayed two nights at the wonderful Aloft London Excel. Easily connected to the city via the DLR train which is a 3 minute walk from the hotel (Prince Regent stop), I enjoyed the comparably quieter surroundings. My room was comfortable, a decent size, and...

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2Thank Jonathan H
About Hotel's Favourite Review
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Thank you so much for such a brilliant review! I appreciate very much that you are taking the time to write about your experience. I love coming by at breakfast and meeting up with my guest, I consider this hotel like my house and I am happy to see that you like that. Hope to have the opportunity to welcome...

Aberdeen, United Kingdom
Reviewed 4 days ago NEW

Can't fault this hotel, everything went exactly to plan. Even accommodated a very early check after arriving at LCY early in the morning. This hotel has a very young, fresh, modern and relaxed feel about it. If this is the future of hotels, I like it. the polar opposite of a stuffy hotel.Friendly staff, immaculate rooms, modern facilities, very funky!...

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Helpful?
Thank KJS257
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Thanks for taking the time to share your experience @ Aloft Excel! I am glad that you like the stylish look of this property, it is definitely funky. We try our best to fight against identity and credit card fraud, this is why we require an ID and a valid card at time of check-in; I receive daily comments on...

Aberdeenshire
Reviewed 1 week ago

My wife and I booked into The Aloft for three nights. Bruno at the reception desk was friendly and helpful and we checked in very quickly. The hotel is very colourful and spacious and our room had everything we could ask for. Wonderful King sized bed, a fridge, safe, powerful walk in shower, a desk, seating area and tea and...

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Helpful?
Thank Kendo54
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Wow...Thanks soooo much for sharing so many details about your stay. I have spent the last 18 years in the hospitality industry and I still remember why I decided to do this job...it was to be able to make a difference, and I am thrilled to see that my team went the extra mile to take care of you during...

Reigate, United Kingdom
Reviewed 1 week ago

Modern hotel, rooms are small but modern and well set out. Main gripe I'd say is not really anywhere to sit comfortably, especially to watch TV. Ate in the restaurant, not worth the money, staff more interested in chatting with friends, possibly because it was quiet, but meant they were disinterested in the few guests. As my Doubletree review -...

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Helpful?
Thank banstead
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi There Thanks for staying with us and taking the time to share your feedback. I am disappointed to hear about the service your received in the restaurant and I will be sure to follow up appropriately. With regards to the parking, due to credit card regulations, we are unable to take any payment over the phone for anything. I...

Reviewed 1 week ago via mobile

Had a late meeting in london in Stratford .So Booked the aloft after a pleasant experience in the aloft Munich.parking is ample and location is on the doorstep of the excel exhibition centre. There is a charge for parking as expected .Check in was straight forward. I was upgraded and the room , well spacious ,Nespresso machine ,shower spotless.The bed...

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Helpful?
Thank AAEP999
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi There! Great to hear that you had such a fantastic stay with us and it does sound like you really enjoy the Aloft concept! Thanks so much for sharing the feedback and making me proud of our team and our service. Hope to see you again. Have an easy breezy day! Candice

London, United Kingdom
Reviewed 1 week ago

Very comfortable rooms, excellent pool. Service was very bad as I got overcharged by mistake several times and I had to phone up to rectify the mistake as it was not identified by the hotel. Be wary of their charging practices.

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1Thank RodrigoZepeda
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi There Really happy to hear that you enjoyed your stay but do apologize that billing mistakes caused it to end on a bad note. I do sincerely apologize for any mistakes my team has made and please feel free to contact us at dm.aloftlondonexcel@alofthotels.com should you have any further questions with regards to billing. Warm Regards Candice

Reviewed 1 week ago via mobile

Popped in for some cocktails and ended staying later just superb bar staff in the wxyz bar ! I was supposed to be staying at this hotel and at last moment the booking agents moved me to the Hilton next door. Big thanks to Carlitos , Laury and Khafe ? Who made the most divine cocktails esp the Brazilian bikini...

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1Thank Lsme1886
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

It sounds like you had an absolutely fabulous time in W XYZ and I'm very impressed that the service that you received has made you want to come back and stay with us! I do recommend you book direct, and if you are an SPG member you can take advantage of the SPG discounts available on line. We look forward...

Rumford, Maine
Reviewed 2 weeks ago

I absolutely loved this place. It was just outside the city center, about 15 minutes. The tube station was right outside the door. The breakfast was great, with outstanding variety. The staff was very friendly and professional. The pool and fitness center were great, and well taken care of. The room, though small, was well appointed and clean!

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Helpful?
Thank SteveJeanne50
AloftLondonManager, General Manager at Aloft London Excel, responded to this review

Hi There! We really appreciate that you chose to stay with us. Thank you so much for that. It is always great to ready such positive reviews and we are absolutely delighted that you had such an enjoyable time with us. We look forward to your next visit Have an easy breezy day! Candice

Reviewed 2 weeks ago via mobile

Was a bit dubious about staying here as I've heard mixed reviews, but on the day it was the cheapest for what I needed so I gave it a go. I'm glad I did, when I first got out of the cab in front of the entrance I thought it looked a bit bland and in keeping with the rest...

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Helpful?
Thank Danglythedustman

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The only hotel directly connected to ExCel London International Convention Centre (ICC), Aloft London ExCel features 252 Guest Rooms and Suites, a w xyz(SM) bar, re:fuel by Aloft(SM) where guests can grab a snack 24/7, and the re:mix(SM) lounge. Complimentary wired and wireless high speed internet access is also available throughout the hotel. ... more   less 

Additional Information about Aloft London Excel

Address: 1 Eastern Gateway, London E16 1FR, England
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Price Range: $156 - $542 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Aloft London Excel 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Aloft London Excel Hotel London
Hotel Style:
#164 Romantic Hotel in London
#176 Business Hotel in London
#197 Luxury Hotel in London
#217 Family Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Aloft London Excel staff and other travellers.
36 questions
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London, England, United Kingdom
over a year ago
glasgow,united kingdom
7 months ago
Saint Thomas, Canada

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Questions? Get answers from Aloft London Excel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are good but I imagine the higher up you are, the better the view.”
 of 5 bubbles Kendo54, 21 Mar 2017 | Read review
“Most rooms are the same. 1-2 suites available on upper floor.”
 of 5 bubbles ChrysalisTravel, 8 Mar 2017 | Read review
“to choose a good room as for a room with a nice view”
 of 5 bubbles Patrycjaa0, 20 Feb 2017 | Read review
“the higher your room the better the view”
 of 5 bubbles Ipbishman, 17 Feb 2017 | Read review
“Mirror above dressing table and 2 wine glasses”
 of 5 bubbles sandrafE4954YX, 21 Jan 2017 | Read review
5 of 5