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Cranley Hotel

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Cranley Hotel
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749 Reviews from our TripAdvisor Community

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Showing 622: English reviews
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London, United Kingdom
Reviewed 2 days ago NEWvia mobile

This is a lovely little Hotel just off South Kensington. The prices are very reasonable and the rooms are nice but some could do with a bit of updating. Rooms are very comfortable and are pretty classical in the English style. Bathrooms are good and functional and nice toiletries are supplied. No restaurant here but restaurants are nearby. Ground floor...

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Thank Londoner093
Southampton, United Kingdom
Reviewed 6 days ago NEW

Had to change rooms due to no air conditioning only to be give another room also with no air conditioning although a better position and window. Furniture very shabby and no tea or coffee making facilities. The Promised canapes and bubbly turned out to be a few biscuits on a plate by the reception desk. The 'continental' breakfast consisted of...

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2Thank janettuckerfeet
GM159, Manager at Cranley Hotel, responded to this review

Dear Guest, I want to express my concern for your less than positive experience at The Cranley. We appreciate your comments and all our comments on tripadvisor and work very hard to maintain a property that our guests see as a home away from home and a place they return to frequently. Our property is an expansive property with beautiful...

Lowell, Michigan
Reviewed 1 week ago

We chose this last place to stay for our two-week England vacation because it looked Victorian and off hotel row... it certainly is pretty, and we did not mind the sort-of dilapidated state of the carpeting, bathrooms, etc. Reading the other reviews now, we did notice the unusual vibe that was mentioned -- we too doubted all the people in...

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2Thank mjarema
GM159, Manager at Cranley Hotel, responded to this review

Dear Guest, Thank you so much for your constructive feedback following your stay with us at the Cranley Hotel. I am delighted to note that you enjoyed our uniquely decorated rooms and the overall ambiance. We go to great lengths to ensure that we employ first and foremost people with great passion, friendliness and warmth and I'm surprised and disappointed...

Reviewed 2 weeks ago

I was not at all sure I wanted to share this gorgeous hotel, as it is the sort of little gem to discover that you want to keep it a secret. I feel I had to as there have been rather mixed reviews. This is a beautiful old hotel in every way. As I walked in the door I had...

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Helpful?
Thank Vivienne B
GM159, Manager at Cranley Hotel, responded to this review

Dear guest, Thank you very much for taking your time to write this lovely review about stay with us at The Cranley Hotel. We do pride ourselves on our service, so I am very pleased to hear that you felt this during your stay. I do have a great team who is very passionate about delivering only the very best...

Kent, United Kingdom
Reviewed 2 weeks ago

Staff were friendly and welcoming. Felt relaxed and happy. Maya- Kapoor and the Manager spent time chatting with us making us feel comfortable. We enjoyed the breakfast and nice having a glass of wine and canapés and cups of tea. We loved the location Kensington and visited many shops nearby. The hotel is beautiful.We enjoyed our stay and will come...

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Thank ksanassy
GM159, Manager at Cranley Hotel, responded to this review

Dear guest, I was thrilled to learn that you enjoyed your experience with us and that my team were very welcoming right from the moment you arrived at the hotel. The Cranley Hotel is indeed in a perfect quiet area of Kensington, home to many outstanding restaurants and bars, as well as a rich cultural heritage. There is no better...

Farnham
Reviewed 3 weeks ago

We booked quite late to have an afternoon tea. Arriving at 2pm. We were lucky to find a free parking spot immediately outside the hotel - I believe parking is free at weekends and perhaps in the evening too. The staff were very welcoming. The hotel appears to be very comfortable. The tea consisted of three sorts of finger sandwiches,...

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Thank Tryavna
GM159, Manager at Cranley Hotel, responded to this review

Dear guest, I was so pleased to read your excellent review on your recent afternoon tea experience here at The Cranley Hotel. I will be sure to pass on your kind words about our sandwiches, cakes and scones to my Kitchen team and they will be just as thrilled to learn that you had such a great experience. My team...

Nottingham, United Kingdom
Reviewed 3 weeks ago

Stayed one night to attend a concert at the Hammersmith Apollo. It is a nice looking hotel with pleasant decor. We stayed in a four poster double room which was clean & spacious overlooking a very quiet street. We had a very good nights sleep as the bed was very comfortable. It was very disappointing there were no tea making...

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2Thank Eleanor A
GM159, Manager at Cranley Hotel, responded to this review

Dear guest, Thank you for taking the time to post your review following your recent stay with us at the Cranley. Please accept my sincere apologies that we have inadvertently managed to detract so much from what I otherwise hope would have been a most enjoyable stay with us. We have been honored to receive many comments from guests about...

Reviewed 3 weeks ago via mobile

This hotel is small, on a quiet street in Chelsea / Kensington area....... easy walk to shops and restaurants We took a quick taxi to the Royal Albert at Christmas time which worked out perfectly. Our room which was downstairs was large and comfortable with a lovely bathroom with a huge tub... just what is needed after a day of...

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Thank Christine L
GM159, Manager at Cranley Hotel, responded to this review

Dear guest, I was so pleased to read your excellent review on your recent stay here at The Cranley Hotel. It fills me with great joy to learn that you enjoyed your stay and found our location to be perfect for your trip. My team and I look forward to welcoming you back ‘home’ for your next trip to London....

Rye, United Kingdom
Reviewed 3 weeks ago

My partner and i stayed at the cranley hotel last weekend. We had booked a superior double room but were actually allocated a single room as shown on their website. The room was so small that whilst one of us was getting ready to go out to dinner the other one had to sit on the bed. The room was...

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2Thank Maxine M
GM159, Manager at Cranley Hotel, responded to this review

Dear guest, Thank you for taking the time to post your review following your recent stay with us at the Cranley Hotel. Please accept my sincere apologies that we have inadvertently managed to detract so much from what I otherwise hope would have been a most enjoyable stay with us. Your feedback is most appreciated and please rest assured that...

Reviewed 4 weeks ago via mobile

My partner and I stayed at the Cranley Hotel last weekend. The room was very clean but we were overwhelmed by how hot and stuffy it was. We reported this to the receptionist who said he would look into it but nothing was done. All hearing was off but the heat was radiating above us. We had a very uncomfortable...

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Helpful?
Thank Lisa Jane M
GM159, Manager at Cranley Hotel, responded to this review

Dear guest, Thank you for taking the time to post your review following your recent stay with us at the Cranley Hotel. Please accept my sincere apologies that we have inadvertently managed to detract so much from what I otherwise hope would have been a most enjoyable stay with us. Your feedback is most appreciated and please rest assured that...

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Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Laundry Service
Official Description (provided by the hotel)
Sitting quietly on an attractive South Ken side street, The Cranley Hotel in London is the perfect townhouse-from-home. With its mahogany antiques, Regency-period palette and prettily embroidered bedheads, it's an ideal base for a spot of Anglo-centric shopping, sightseeing and tea-taking. ... more   less 

Additional Information about Cranley Hotel

Address: 10-12 Bina Gardens | South Kensington, London SW5 0LA, England
Region: United Kingdom > England > London > South Kensington , Earls Court
Price Range: $217 - $606 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cranley Hotel 4*
Number of rooms: 39
Reservation Options:
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Also Known As:
Cranley Hotel London
Hotel Style:
#286 Romantic Hotel in London
#290 Business Hotel in London
#292 Family Hotel in London
#316 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Cranley Hotel staff and other travellers.
12 questions
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Questions? Get answers from Cranley Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want a breeze, get something with street windows that open”
mjarema, 14 Apr 2017 | Read review
“Ask for a basement room if you want lots and lots of space”
191vivienneb, 8 Apr 2017 | Read review
“The penthouse suite is by far the most pleasant, the others are crowded, and in a poor state of repair.”
dauniellec, 16 Mar 2017 | Read review
“We have a very good room on top floor with a beautiful view of London”
641bertrandw, 23 Dec 2016 | Read review
“Room 607 - large 4 poster room on the ground floor.”
V517GQlindab, 13 Oct 2016 | Read review
5 of 5