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DoubleTree by Hilton Hotel London - Docklands Riverside

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DoubleTree by Hilton Hotel London - Docklands Riverside
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1,575 Reviews from our TripAdvisor Community

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Showing 1,412: English reviews
Start your review of DoubleTree by Hilton Hotel London - Docklands Riverside
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Birtley, United Kingdom
Reviewed yesterday NEW

Great Rooms, clean and good size. Varied choice for breakfast, full English, Continental or a choice of both. Free ferry from hotel to Canary Wharf. TOP TIP ! Underground to Canada Water then C10 bus which stops outside the hotel, just cross the road and you are there.

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Thank Christine S
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago via mobile

Oh how I wished I had found this earlier. The number of nights I have spent sat in Travelodges and Premier Inns whilst at events in London when I could have spent the time at this hotel. On arrival via river boat, I was made welcome by the staff; as a number of other people were checking in at the...

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1Thank Kevin W
About Hotel's Favourite Review
Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

Thank you for taking the time to share your amazing comments. We are delighted to hear that your stay with us was an enjoyable one. I look forward to welcoming you back about in the not too distant future. Kind regards

Willerby, United Kingdom
Reviewed yesterday NEW

Well placed hotel. Close to Canary Wharf which you can get to be ferry free of charge for the duration of your stay. Paid for by the Hotel. The room was spacious and well appointed with a nice view over the Thames. We did not eat there so i cannot comment on the food, but the staff were welcoming and...

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Thank Shipwreck1983
Reviewed 3 days ago NEWvia mobile

Great rooms, a really good size, lovely views, excellent breakfast too! Staff were really helpful and the waterbus was a fun way to get to the hotel. Clean, tidy and very fresh for a London break, well worth the tube trip.

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Thank Deborah G
Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

Thank you for taking the time to share your comments about your most recent stay with us. We are so pleased to read such wonderful feedback. We are also delighted that you enjoyed our breakfast and restaurant service. I do hope we get the chance to welcome you back for another enjoyable stay. Kind Regards, Amie

Colombo District, Sri Lanka
Reviewed 3 days ago NEW

Well situated hotel, we had a suite facing the river, excellent. The breakfast is fantastic-- the best! and the well trained Staff marvelous, not obtrusive but genuinely friendly, one can see that they enjoy working there, very decent.

Review collected in partnership with DoubleTree by Hilton
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Thank zurich52
Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

Thank you for taking the time to share your comments about your most recent stay with us. We are so pleased to read such wonderful feedback. We are also delighted that you enjoyed our breakfast and restaurant service. I do hope we get the chance to welcome you back for another enjoyable stay. Kind Regards Amie

United Kingdom
Reviewed 3 days ago NEW

Booked by Groupon a good deal on an afternoon tea for two at this hotel. Didnt realise we had to get a ferry across (free) but this was great. Taken in a bit cattle style for the tea. Bit mean portions of sandwiches (but hey ho was cheap) but the bottomless Prosecco (or rather Cava) was definitely bottomless - it...

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Thank 411kitty2011
Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

Thank you for taking the time to share your lovely comments about your most recent stay with us. We are delighted that you found both our location and our restaurant to of your liking. I do hope you will once again consider stay with you as it would be a delight to welcome you back. Kind Regards, Amie Gotts

Liverpool, United Kingdom
Reviewed 4 days ago NEWvia mobile

Pleasant staff??! Where!? Check in took forever as simply no staff. Breakfast staff attitude was poor and acted as if they had better things to do than help you, food cold.. interrupted by a fire alarm (not their fault) spent half an hour in adjacent park freezing cold. Room tiny and window did not open wider than an inch. Very...

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Thank meganhtn
Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

Thank you for your feedback which enables us to monitor and improve our services. I can assure you that I have shared your comments with our management team who will work toward looking at ways to avoid any future reoccurrence. We are sorry to hear that our team did not go out of there way to welcome you , as...

Reviewed 4 days ago NEWvia mobile

Great hotel to stay and situated in a very clam and relaxing place which is hard to find in london. Hotel has a lot to offer . Staff is very friendly and caring specially breakfast staff is amazing they treat you like their own family. Specially SANDRA she is such a lovely lady she will make your breakfast even special...

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1Thank Usama a
Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

Thank you for taking the time to share your feedback about your most recent say with us. We are delighted to read such wonderful feedback about our hotel. I will of course share you lovely comments about our breakfast service as I know the team will be delighted they were able to assist. I will also pass on your thanks...

Birmingham, United Kingdom
Reviewed 5 days ago NEW

Just left after 2 nights 3 days stay, had a brilliant experience from the moment we arrived to leaving. Free upgrade to a river view room as it was our wedding anniversary and my wife's birthday also during our stay. Lovely to arrive back late to our room and find a bottle of wine on ice a Happy birthday desert...

Review collected in partnership with DoubleTree by Hilton
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Thank 312graemel
Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

Thank you for taking the time to share your comments about your most recent stay with us. We are so pleased to read such amazing comments about your experience and do how we have the pleasure of welcoming you back for another wonderful stay. Kind Regards

Sunderland, United Kingdom
Reviewed 6 days ago NEW

This hotel and its staff were amazing the restaurant on site was beautiful and again the staff were amazing with my family. I felt at ease as the atmosphere was lovely and all of our needs were catered for.

Review collected in partnership with DoubleTree by Hilton
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Thank jadoremoi
Amie G, PA to General Manager at DoubleTree by Hilton Hotel London - Docklands Riverside, responded to this review

Thank you for choosing DoubleTree By Hilton Docklands for your most recent stay in London. We are delighted to read such lovely comments. I do hope we have the pleasure of welcoming you back in the very near future. Kind Regards, Amie

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Columbia
Columbia
Cuisines: International, European
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast included
Official Description (provided by the hotel)
Your memorable stay begins with a warm, chocolate chip cookie at check-in. DoubleTree by Hilton London - Docklands Riverside, located along the River Thames with stunning views of Canary Wharf - an ideal choice for travellers looking to make the most out of London from a waterside location. This former 17th-century wharf building boasts exposed brickwork and London's last dry dock for shipbuilding. The hotel's very own river ferry provides complimentary river access to the square mile of Canary Wharf as well as connecting you with Thames River Taxi Clippers that offer an unforgettable voyage on the Thames, straight into central London. Only 20 minutes away from London City Airport, the DoubleTree by Hilton London Docklands Riverside is the ideal place to stay when attending events at O2 Arena and the ExCel London conference venue or visiting museums and shopping. If we can't tempt you to take the river taxi, the nearby Underground station or Docklands Light Railway service offer alternative means of getting to the rest of the city. Secure parking for 120 cars is available at the hotel for just £14 per night. ... more   less 

Additional Information about DoubleTree by Hilton Hotel London - Docklands Riverside

Address: 265 Rotherhithe Street, London SE16 5HW, England (Formerly Hilton London Docklands)
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Price Range: $177 - $486 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel London - Docklands Riverside 4*
Number of rooms: 209
Reservation Options:
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Also Known As:
Hilton London Docklands Hotel London
London Hilton
Hotel Style:
#263 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel London - Docklands Riverside staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel London - Docklands Riverside staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best Views over river.”
ChristineS790, 25 Apr 2017 | Read review
“Ask for a room with a river view.”
Y4506UQpeterw, 20 Apr 2017 | Read review
“It's a low rise hotel and any room overlooking the river would, I imagine, be good.”
242myram, 18 Apr 2017 | Read review
“Room 202 no window only small French doors leading onto a balcony anybody could access. No access to mirror near plug.”
CoralieS609, 10 Apr 2017 | Read review
“All the rooms on the website look good really but check out square footage versus price when deciding that is my tip!”
972katecc, 9 Apr 2017 | Read review
5 of 5