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Grosvenor House, A JW Marriott Hotel

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#207 of 1,087 Hotels in London
Certificate of Excellence
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1 room 2 adults 0 children
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Grosvenor House, A JW Marriott Hotel
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2,403 Reviews from our TripAdvisor Community

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Showing 2,232: English reviews
Reviewed 18 November 2014

We stayed at the Grovesnor for a Ball, had a fabulous time, cannot fault the service one bit. Nothing was too much trouble. The rooms are slightly tired now, but this didn't detract from our visit, would recommend to friends.

Review collected in partnership with Galahotels.com
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1Thank SuziNightingale
Glencoe, Illinois
Reviewed 14 November 2014

I am a Marriott Gold member and never have had a worse experience at a Marriott before, especially a JW. I had prepaid through my company and then needed to change the dates by two days. After 5 phone calls from the US and speaking to countless people at the hotel I was told there was nothing the hotel could...

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3Thank Ishul44
London, United Kingdom
Reviewed 14 November 2014

The hotel on Park Lane is a large international hotel with classic comfortable decoration with an excellent tea room and steak house. The service was very good. I arrived late evening so the lobby was buzzing, fearing that the hotel would be noisy I found my room which was superb. The spacious quiet suite was well equipped, very spacious and...

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2Thank Bee H
London, United Kingdom
Reviewed 12 November 2014

Located in the beautiful neighbourhood of Mayfair right in front of Hyde Park, the Grosvenor House is a magnificent hotel. From the moment you enter the hotel you notice the grandeur and splendid interiors of it, with friendly and very helpful staff welcoming you. The check-in process went smooth and the front desk agent was very friendly. Unfortunately, due to...

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4Thank AX1890
New York, New York, United States
Reviewed 12 November 2014

Just completed a 4 night stay at the JW Marriott Grosvenor House London. I visit on business accomplished properties around the world and am pleased to note that this hotel rates among the finest in service and accommodations. We reserved two rooms for the family and had an inter-connecting issue that was resolved with prompt and courteous attention, especially by...

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4Thank Sam L
Istanbul, Turkey
Reviewed 11 November 2014

It was the first time I stayed at Grosvenor House and like the hotel and the location very much. It is clean and you can find what you expect from a five star hotel. The buffet breakfast was nice and the waiters were so nice and kind . The service was great. Wi-fi was working good. The room that I...

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Thank muberra e
Peterborough, United Kingdom
Reviewed 11 November 2014

Stayed at the hotel twice this year for business reasons and attended a third function. Hotel is nice and great facilities, staff very good. Only real criticism is I wouldn't spend too much time in the bar as the drinks are hugely over priced even for a Park Lane address but London is full of great pubs and bars so...

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2Thank Peter E
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Thank you for taking the time to place a review here on Trip Advisor with regards to your recent stay with us at Grosvenor House, A JW Marriott Hotel. I sincerely appreciate your observations regarding the price levels for our hotel bars. I can assure you that Marriott monitors and evaluates the market conditions regularly, both within our own brands...

Woodbridge, Virginia
Reviewed 8 November 2014

I love this place for business or when visiting my UK friends. Helpful staff, convenient to Piccadilly and Central underground stations, close to Hyde Park and shopping areas. Nice bar and lounge, gym, and has WiFi. Also, do the afternoon tea at least once... English you know!

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2Thank R K
Frankfurt
Reviewed 6 November 2014

This is my sixth stay at the JW Grosvenor House and in general I like the service a lot, the location is superb, great for running in the Hyde Park, shopping and easy access to the underground, the fastest way of commute in London. All the team are very friendly and I had a great meal at the JW's Steakhouse...

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3Thank Ulrich Hermann H
Saint Louis, Missouri
Reviewed 6 November 2014

Booked hotel for family traveling to London for a 60th Birthday. Ambience of hotel is good and room is as well. Unfortunately customer service at the hotel was not of the same standard. Was told by Marriott reservations when booking and by the representative on Marriott Rewards that my elite status would transfer to my guests staying at the hotel...

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1Thank Kim Y
Morten S, Hotel Manager at Grosvenor House, A JW Marriott Hotel, responded to this review

Good day and thank you for taking time to place a review here on Trip Advisor, pertaining to your recent stay with us at Grosvenor House, A JW Marriott Hotel. I sincerely appreciate your comments with regards to your family members not being able to make use of your elite member benefits while staying with us. As you are aware,...

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Staying in Mayfair

Neighbourhood Profile
Mayfair
Set beside some of London's best parks and home to world-class galleries, luxurious hotels, and famed thoroughfares, the ultra upscale Mayfair is one of London's most exclusive haunts. Here the shopping is haute, the dining is exquisite, and the nightlife is vibrant. A casual stroll through the area’s chic streets will reveal that Michelin stars and chauffeured cars are practically the norm here. Even if you're on a tight budget, this exceptionally well connected swath of Central London is worth exploring, if only for the chance to take a peak at the goings on of upper crust English society.
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Grosvenor House, A JW Marriott Hotel is a landmark 5-star hotel on Park Lane, Mayfair offering luxurious guest rooms & suites, high quality dining and 24 hour fitness center. Our hotel's ideal location is just steps from Hyde Park and a short trip from Buckingham Palace or the London Eye. The hotel also boasts elegant and expansive meeting and conference facilities. ... more   less 

Additional Information about Grosvenor House, A JW Marriott Hotel

Address: 86-90 Park Lane, London W1K 7TN, England
Region: United Kingdom > England > London > Mayfair
Price Range: $373 - $876 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grosvenor House, A JW Marriott Hotel 5*
Number of rooms: 496
Reservation Options:
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Also Known As:
Jw Marriott London
Grosvenor Hotel Jw Marriott
Marriott London
London Marriott
Hotel Style:
#128 Romantic Hotel in London
#143 Business Hotel in London
#151 Family Hotel in London
#157 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Grosvenor House, A JW Marriott Hotel staff and other travellers.
41 questions
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Bexleyheath, United Kingdom
drexel hill, pa
over a year ago
San Diego, California
over a year ago

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Questions? Get answers from Grosvenor House, A JW Marriott Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“executive lounge is great if you want to spend a little extra”
 of 5 bubbles Mag1223, 17 Feb 2017 | Read review
“Rooms on the 6th floor are quieter”
 of 5 bubbles heywood08, 14 Feb 2017 | Read review
“take front facing room”
  • its written on fridge if u pick anything it will b charged automatically
 of 5 bubbles tusharanand1, 13 Feb 2017 | Read review
“The rooms facing the side street, are nice and quiet. The lounge is great.”
 of 5 bubbles Traveler_Eyal, 11 Feb 2017 | Read review
“We were on the 7th (our of 8) floor and it was very quiet. We were far from the elevator, which was great.”
  • 7th floor, overlooking Park Lane and Hyde Park.
  • Surprise birthday gift from the hotel staff!
  • Gorgeous and spaceous bathroom!
 of 5 bubbles my3gems, 2 Feb 2017 | Read review
5 of 5