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Grosvenor House, A JW Marriott Hotel

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Traveller (913)
Room & Suite (359)
Dining (72)
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Overview
  • Excellent57%
  • Very good27%
  • Average10%
  • Poor4%
  • Terrible2%
Travellers talk about
“park lane”(266 reviews)
“red bar”(82 reviews)
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
5 Star Hotel
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Rooms
4 Jun.5 Jun.
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1 room, 2 adults, 0 children
Standard Room
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Reviews (2,862)
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1,436
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285
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80
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All reviewspark lanethe executive loungered barpark roomafternoon teamarble archoxford streetgreat roomupgraded to a suiteturn down serviceconcierge staffluxury hotelan upgradebuckingham palacewonderful hotellondon hoteltube station
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831 - 835 of 2,655 reviews
Reviewed 18 February 2016

We were allocated a room on the 8th floor which must have had some aircon or heating equipment directly above as the noise of the equipment kept us awake and by 1.30 am we requested another room which was sorted out fairly quickly but still...More

3  Thank Andrewb739
Response from Mathieu R, Hotel Manager at Grosvenor House, A JW Marriott HotelResponded 19 February 2016

Dear Andrewb739, Thank you for taking the time to post your review , following your recent visit to Grosvenor House, A JW Marriott Hotel. I am sorry to learn that you experienced noise from our Air-Condition units on our hotel rooftop and I would like...More

Reviewed 18 February 2016

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Review collected in partnership with Amoma.com
Response from Mathieu R, Hotel Manager at Grosvenor House, A JW Marriott HotelResponded 19 February 2016

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Reviewed 17 February 2016

I have visited this hotel many times and it always has that little bit extra in terms of class and service.This time I was one of a Group of about 30 attending International Petroleum Week. However, on this occasion myself and collegues were let down...More

Thank kelvinwilliama2014
Response from Mathieu R, Hotel Manager at Grosvenor House, A JW Marriott HotelResponded 17 February 2016

Dear kelvinwilliama2014, Thank you for providing feedback on your most recent visits to Grosvenor House, A JW Marriott Hotel. We very much regret to hear of the lack of service delivery you have described and the resultant delay in receiving your beverage order during breakfast....More

Reviewed 15 February 2016 via mobile

The location is great! You can't ask for better from a London hotel. We had dinner in the Steakhouse the first night which was lovely. The girls serving were very friendly and the cocktails were yummy. The breakfast was great, lots of choice and all...More

Thank gpatz_96
Response from Mathieu R, Hotel Manager at Grosvenor House, A JW Marriott HotelResponded 16 February 2016

Dear gpatz_96, Thank you for providing feedback on your most recent visits to Grosvenor House, A JW Marriott Hotel. I am delighted to learn that you had such an enjoyable stay and had the opportunity to visit a number of our Food & Beverage outlets,...More

Reviewed 14 February 2016

Fantastic value! Very quiet and calm in the hotel - perfect for unwinding after an all day outing or evening on the town. We loved the Executive Lounge the food was always awesome. The staff really made the stay perfect. A warm greeting every time...More

1  Thank Anton V
Response from Mathieu R, Hotel Manager at Grosvenor House, A JW Marriott HotelResponded 16 February 2016

Dear TravelingCaptain, To be described as anyone’s favourite hotel is a great accolade and I truly appreciate the review you just posted. It is evident from your comments that our associates have managed to exceed your expectations and ensure that you are provided with a...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
USD 349 - USD 1,112 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#100 Family Hotel in London
#128 Romantic Hotel in London
#142 Business Hotel in London
#214 Luxury Hotel in London
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 349 - USD 1,112 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#100 Family Hotel in London
#128 Romantic Hotel in London
#142 Business Hotel in London
#214 Luxury Hotel in London
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (913)
Room & Suite (359)
Dining (72)
Pool & Beach (1)
Business Centre & Event Rooms (9)
Nearby
Mayfair
Set beside some of London's best parks and home to
world-class galleries, luxurious hotels, and famed
thoroughfares, the ultra upscale Mayfair is one of
London's most exclusive haunts. Here the shopping is
haute, the dining is exquisite, and the nightlife is
vibrant. A casual stroll through the area’s chic
streets will reveal that Michelin stars and
chauffeured cars are practically the norm here. Even
...More
Questions & Answers
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Karen H
17 May 2018|
AnswerShow all 6 answers
Response from 11Lovett | Reviewed this property |
On the card of information for the lounge it says as follows: Breakfast - 06:00-11:00 Afternoon delights - 13:30 -16:30 Cocktail hour - 17:30 - 21:30 (alcoholic drinks) Evening delights - 18:00 - 20:00 Or that’s how is... More
1
Vote
bouldermom989
7 March 2018|
AnswerShow all 3 answers
Response from Marc C | Reviewed this property |
Yes they do - No charge
0
Votes
bbussey47
8 February 2018|
AnswerShow all 2 answers
Response from LMK-CO | Reviewed this property |
Hi, Breakfast is included for Marriott Members with status and if you buy a room at a rate that includes breakfast. This is a full English breakfast and worth it in the lounge including eggs, meats, fruits, and all types of... More
1
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Room Tips
"Views of Hyde Park may be preferable"
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"Get a room facing Hyde Park"
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"View of the park is great."
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"Main Building, avoid wings"
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