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The Cumberland

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Room & Suite (587)
Dining (77)
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Overview
  • Excellent30%
  • Very good38%
  • Average18%
  • Poor8%
  • Terrible6%
Travellers talk about
“marble arch”(774 reviews)
“oxford street”(839 reviews)
“hyde park”(566 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star Hotel
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Rooms
29 Apr.30 Apr.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (6,423)
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5,482 results
Traveller rating
1,697
1,939
1,014
463
369
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1,697
1,939
1,014
463
369
Show reviews that mention
All reviewsmarble archoxford streethyde parkexecutive roomexcellent locationpret a mangerlarge hotelbusy hoteltube stationironing boardcentral linewest endconciergefoyerselfridgesdoormantheatre
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2,381 - 2,385 of 5,482 reviews
Reviewed 27 February 2015

My boyfriend and I stayed here for 5 days and 4 nights and really enjoyed it. The staff were very welcoming and friendly during our stay. We were upgraded to an executive suite, complimentary of The Cumberland which was a pleasant surprise upon arrival. Really...More

Thank NajiahFletcher
Response from Ian p, General Manager at The CumberlandResponded 8 March 2015

Dear Reviewer, Thank you very much for your feedback on your recent stY at The Cumberland Hotel. I'm happy to read that you a had great time and a great stay with us. We are committed to provide a great service for our customers and...More

Reviewed 27 February 2015

i loved how it was located in the center of london and oxford street was just down of us and i would like to thank "kabirm" the supervisor of the cleaning staff he was very helpful when i had lost my robe he made sure...More

Thank nounounou12
Response from Ian p, General Manager at The CumberlandResponded 8 March 2015

Dear Reviewer, Thank you very much for your comments regarding your recent stay at The Cumberland Hotel. It is a great satisfaction for me to read that you had a great experience whilst being with us. Our location right in the heart of London make...More

Reviewed 27 February 2015

The hotel is old and even the better rooms are quite small - but the location is one of the best in London and the breakfast is really good - one of the best for long time. I gave 4 stars because of these things...More

Thank Jari Ö
Response from Ian p, General Manager at The CumberlandResponded 8 March 2015

Dear Reviewer, Thank you very much for your feedback on your recent stay at The Cumberland Hotel. I' m delighted to read that you did enjoy our buffet breakfast which offers wide choice and options. It is important to start the day with a great...More

Reviewed 26 February 2015

Booked this hotel as it was close to the Grosvenor for a work event. We purchased 7 rooms in advance one for myself and a colleague and 5 for our Client's. I recevied a confirmation e-mail confirming payment and indicidual booking references for each person....More

3  Thank q1990
Reviewed 26 February 2015 via mobile

It had to happen sometime, I've stayed at The Cumberland many times previously and thought it was a wonderful hotel but last night I got one of the worst rooms going - word of advise if you get a room near the lift move!! I...More

4  Thank Sean C
Response from Ian p, General Manager at The CumberlandResponded 8 March 2015

Dear Reviewer, Thank you very for your feedback on your recent stay at The Cumberland Hotel. I have shared your comments with my entire team. I' m very sorry to read that this time your stay was not as good as the other times. Please...More

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About
Amenities
Top amenities
Room Service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Details
Price range
USD 214 - USD 398 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#138 Family Hotel in London
#288 Romantic Hotel in London
#327 Luxury Hotel in London
#336 Business Hotel in London
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 214 - USD 398 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#138 Family Hotel in London
#288 Romantic Hotel in London
#327 Luxury Hotel in London
#336 Business Hotel in London
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (1346)
Room & Suite (587)
Dining (77)
Business Centre & Event Rooms (5)
Questions & Answers
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Dennis L
8 March 2018|
Answer
Response from Oliver K | Property representative |
Hello Dennis, Thank you for reaching out. We are not permitted to provide contact details on this forum however, if I could suggest that you contact the Hotel (our number and email are on the website) and I would be... More
0
Votes
Doctor K
23 December 2017|
AnswerShow all 6 answers
Response from Jo W | Reviewed this property |
I didn't feel safe, I'm a mother with a teenage daughter. The only reason I won't be staying here again. rooms have saved and it's wireless key. but we had a door to an adjoining room and could clearly hear people on the... More
0
Votes
Doctor K
23 December 2017|
Answer
Response from 271trinee | Reviewed this property |
Yes! The security is very good.
0
Votes
Google Translation
Room Tips
"great service, accommodating, lovely ambience"
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"Just great rooms"
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"Try get a refurbished room, much better than older rooms."
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"Don't get the "standard" room. it's sub-standard for sure."
Read review
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