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The Cumberland

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Traveller (1415)
Room & Suite (592)
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Overview
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Great Cumberland Place, London W1H 7DL England See on map
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
4.5 Star accommodation
Additional information
Go to hotel website
Offers from The Cumberland
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Hotel deals
Reviews (6,760)
Filter reviews
5,777 results
Traveller rating
1,767
1,998
1,076
515
421
Traveller type
Time of year
LanguageEnglish
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1,767
1,998
1,076
515
421
Show reviews that mention
All reviews marble arch oxford street hyde park executive room excellent location pret a manger large hotel busy hotel tube station central line west end concierge foyer selfridges iron doorman theatre
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1 - 5 of 5,777 reviews
Reviewed yesterday

I had read some negative reviews about the hotel before we arrived so I was a little apprehensive about how our stay would be. I didn’t need to worry at all . Our room was comfortable and clean and the whole staff could not have...More

Review collected in partnership with this hotel
Thank rkotfis
Reviewed 2 days ago via mobile

The hotel is on transition from Cumberland to hardrock hotel so the service was not that good. The air conditioning in the room was not working properly despite many complaints nothing happened. The service of the staff at the breakfast was not upto standards ....More

Thank vkewalram
Response from Oliver K, General Manager at The CumberlandResponded yesterday

Dear Vkewalarm, hank you for taking the time to write this review about your most recent stay. We always appreciate our guest’s feedback. I am very disheartened to read about your experience. This is not the typical The Cumberland Hotel experience. The hosts work very...More

Reviewed 3 days ago

We stayed here as part of a tour group. As others have stated, the hotel is undergoing a renovation. However, the renovation did not hamper our stay. We just thought the hotel room had little to recommend it--just basic comfort. The staff helped with printing...More

Thank Katherine K
Response from Oliver K, General Manager at The CumberlandResponded 2 days ago

Dear Katherine K, I appreciate your feedback following your recent stay. Your comments have been shared with applicable department. We are taking action steps to address the concerns you kindly mentioned. Our focus is our guests and our priority is to improve our guests stay....More

Reviewed 3 days ago

This is probably a nice place to stay otherwise. At least they are trying. But the hotel is surrounded by scaffolding and inside is chaos. Crowded, long check-in line, luggage everywhere....it was the opposite of a calming welcome as you enter the hotel. Also, the...More

Review collected in partnership with this hotel
Thank cbertiglia2018
Response from Oliver K, General Manager at The CumberlandResponded yesterday

Dear Cbertiglia2018, Thank you for taking the time to share your experience in regards to your recent stay at the Cumberland Hotel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your...More

Reviewed 5 days ago via mobile

Room quality improved but still tiny. New AC system cannot be figured out with invisible buttons to touch while AC blows and stops at its own convenience. You can hear EVERYTHING in neighboring rooms or hallways. At 7:30am the banging and hammering starts. Was greeted...More

Thank Noon_BH
Response from Oliver K, General Manager at The CumberlandResponded yesterday

Dear Noon_BH, Thank you for your comments and we are very sorry that your recent stay with us was not up to our usual standards and service that you have experienced in the past. Our dedicated team work hard to resolve the issues that occur,...More

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About
Description
The Cumberland Hotel is one of London's most famous and finest four star hotels. Opposite Marble Arch, it is perfectly located with superb service and facilities. Its inspiring lobby exhibits inspirational More original works of modern art, perfectly complimenting its contemporary style. A great hotel in a perfect location in one of the world's great cities! Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Room Service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Fitness Centre with Gym / Workout Room
Air Conditioning
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Refrigerator in room
Wheelchair Access
Pool
Beachfront
Spa
Breakfast included
Free Parking
Hotel Style
Family
,
Romantic
,
Business
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Contact Information
Hotel Style
Family
,
Romantic
,
Business
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
1,019
Price range
USD 185 - USD 393 (Based on Average Rates for a Standard Room)
Also Known As
The Cumberland Hotel London
,
Cumberland Hotel London
,
Cumberland London
Location
United Kingdom > England > London > Marylebone
Hotel class
Contact Information
Hotel Style
Family
,
Romantic
,
Business
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
1,019
Price range
USD 185 - USD 393 (Based on Average Rates for a Standard Room)
Also Known As
The Cumberland Hotel London
,
Cumberland Hotel London
,
Cumberland London
Location
United Kingdom > England > London > Marylebone
Photos
Traveller (1,415)
Room & Suite (592)
Dining (68)
Business Centre & Event Rooms (2)
Nearby
Marylebone
Marylebone offers what so many London neighbourhoods
cannot: a village feel coupled with urban convenience.
Much of its success rests in its location. Wedged
between the northeastern corner of Hyde Park and the
southern end of Regent's Park and with a number of
Tube stations within easy reach, Marylebone is as
pedestrian friendly as Central London gets. The
bustling shopping mecca of Oxford Street separates it
...More
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Questions & Answers
Ask a question
Emma A
3 October 2018|
AnswerShow all 3 answers
Response from Hugh S | Reviewed this property |
Sorry , I do not know the answer to your question . However an email to the concierge st the Cumberland May help you . H
0
Votes
Emma A
3 October 2018|
AnswerShow all 3 answers
Response from Shane B | Reviewed this property |
Hello I am not sure that I can help you. Try contacting the Hotel directly.
0
Votes
Cathy B
18 August 2018|
AnswerShow all 2 answers
Response from Oliver K | Property representative |
Dear Cathy B, Thank you for your email. Please email our reservations team or contact the hotel direct in order for us to follow up with your request. Kind regards, The Cumberland Team
1
Vote
Room Tips
"Take Oxford street facing rooms if you enjoy watching life at its full pace"
VikasSawant
5 days ago
Read review
"higher floors are quieter with the construction"
bermysteph
6 days ago
Read review
"ask if your room is in the main building or annex"
beverlym55
1 week ago
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"Avoid the internal-facing rooms. Depressing."
Nuoto7
1 week ago
Read review
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