We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Kensington Gardens Hotel

318 reviews
#406 of 1,081 Hotels in London
Save
Traveller (76)
Room & Suite (146)
Overview
  • Excellent30%
  • Very good51%
  • Average15%
  • Poor3%
  • Terrible1%
Travellers talk about
Free Wifi
Non-Smoking Hotel
Free Parking
Breakfast included
Air Conditioning
Pool
2.5 Star Hotel
All hotel details
Offers from Kensington Gardens Hotel
Special Price: 15% off room rate
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (318)Write a Review
Filter reviews
232 results
Traveller rating
77
103
38
10
4
Traveller type
Time of year
LanguageEnglish
More languages
77
103
38
10
4
Show reviews that mention
All reviewsphoenix hotelbayswater tube stationsister hotelno liftnotting hillsingle roomtop floorsmall closetroom keycontinental breakfastlady on receptionclose to shopshyde parkminute walkrecommend this hotelcentral linenice stay
FilterEnglish
Updating list...
1 - 5 of 232 reviews
Reviewed 4 weeks ago

Had a layover for 20 hrs. This was a nice option for us, it was close to Paddington station and the Bayswater station. Raining hard and we wanted to go out, so the staff gave us an umbrella.. which the wind BROKE ! Newly remodeled...More

Thank WinnisTravels
Response from Phoenix H, Guest Relations Manager at Kensington Gardens HotelResponded 4 weeks ago

Thank you for taking the time to write a review on the Kensington Gardens Hotel. I was delighted to read you enjoyed your stay and liked our newly decorated Hotel which was finished just under two years ago. Our location is very good too. We...More

Hotel's Favourite
Reviewed 17 May 2017 via mobile

What a lovely hotel. Visited London for three days with friends and stayed at Kensington Gardens Hotel which we booked on-line. We were not disappointed when we arrived, we shared a room which was very clean, bright & newly renovated. Beds were very comfortable, bathroom...More

3  Thank Bernie R
Response from Phoenix H, Guest Relations Manager at Kensington Gardens HotelResponded 18 May 2017

Thank you for your recommending Kensington Gardens Hotel and awarding your top score! We are delighted to know that you enjoyed your stay and we hope to welcome you back next time you visit London.

Reviewed 3 December 2017 via mobile

We spent 1 night at Kensington Gardens Hotel whilst attending Hyde Parks Winter Wonderland. The Hotel is really smart and tidy. The staff could not be anymore helpful, professional or polite. They made us feel really welcome. We had our 10 months old baby with...More

1  Thank Newcs623
Response from Phoenix H, Guest Relations Manager at Kensington Gardens HotelResponded 19 January 2018

Dear Simon, Hayley and Tily, Thank you for choosing the Kensington Gardens and awarding us your top score. I am delighted you enjoyed your stay with us and found the staff in both Hotels helpful and polite, Thank you so much for your compliments and...More

Reviewed 28 November 2017

We stayed in a triple room at the Kensington Gardens Hotel and loved it! We walked to the hotel from Paddington Station (about a 15 minute walk). We arrived late morning and were warmly greeted by the host (forgot her name, but she was lovely...More

Thank PaulTheTravelGuy
Response from Phoenix H, Guest Relations Manager at Kensington Gardens HotelResponded 19 January 2018

Dear Paul, Thank you for awarding the Kensington Gardens your top score. I am thrilled to read that you had a wonderful stay and thank you for your great description of your triple room, as well as your kind comments for the receptionist and the...More

Reviewed 17 November 2017 via mobile

Things that I liked about the hotel: - 2 minute walk to Bayswater tube station - 10 minute walk to Hyde Park - 15 minute walk to Notting Hill - Staff were friendly - Quiet street location, but close to shops and amenities - bathroom...More

4  Thank Liv M
Response from Phoenix H, Guest Relations Manager at Kensington Gardens HotelResponded 19 January 2018

Dear Guest, Thank you for taking the time to write a review. Your comments are helpful to us as we are always looking for ways in which to improve the Hotel. The Kensington Gardens is located in a perfect spot accessible to all the major...More

View more reviews
PreviousNext
12345647
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Details
Price range
USD 92 - USD 194 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
USD 92 - USD 194 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Add Photo Photos
Traveller (76)
Room & Suite (146)
Nearby
Notting Hill
As West London's friskiest corner, Notting Hill more
than manages to retain plenty of the same appeal
that's brought the affluent area so much worldwide
attention. In this attractive cobblestoned
neighbourhood, a delectable variety of eateries,
independent shops, galleries and street vendors offer
a delightful window into how to live the good life in
London, with each presenting visitors with an
...More
Questions & Answers
Ask a question
Brigitte S
28 December 2017|
Answer
Response from Kathleen S | Reviewed this property |
Hi. Reception isn't open 24 hours but sister hotel Phoenix next door is and no problem dropping off or picking up keys. They have a board specifically for KHG keys so process is quick.
0
Votes
Brigitte S
28 December 2017|
AnswerShow all 4 answers
Response from PaulTheTravelGuy | Reviewed this property |
Just stayed there. Super-friendly reception. They are open from 8a-5p. After 5p, you have to drop off or pick up your key from the Phoenix Hotel, just a few doors down. Not an inconvenience at all.
1
Vote
Laura908
17 May 2017|
AnswerShow all 4 answers
Response from KarlFeher | Reviewed this property |
BTW Tube is Metro or Subway in London English, Gatewick express is a direct train from the Gatwick airport to the City. You can purchise all tickets online in advance. And then just showing your QR codes.
0
Votes
PreviousNext
1234567
Room Tips
"some rooms face the park across the way."
Read review
"No elevator, steep staircase."
Read review
"If a lift is needed, book a room at Phoenix rather than Kensington Gardens."
Read review
"No lift, so if you have trouble with stairs contact the hotel first."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing