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Kensington Gardens Hotel

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Traveller (79)
Room & Suite (146)
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Overview
  • Excellent30%
  • Very good51%
  • Average15%
  • Poor3%
  • Terrible1%
Travellers talk about
“phoenix hotel”(41 reviews)
“no lift”(25 reviews)
AMENITIES
Free Wifi
Non-Smoking Hotel
Free Parking
Breakfast included
Air Conditioning
Pool
2 Star Hotel
All hotel details
Additional information
Offers from Kensington Gardens Hotel
Special Price: 15% off room rate
Offers from Kensington Gardens Hotel
Special Price: 15% off room rate
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Rooms
5 Jun.6 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (321)
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Traveller rating
78
103
38
10
4
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LanguageEnglish
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78
103
38
10
4
Show reviews that mention
All reviewsphoenix hotelbayswater tube stationno liftsister hotelnotting hillsingle roomtop floorsmall closetlady on receptionroom keycontinental breakfasthyde parkclose to shopsminute walkrecommend this hotelcentral linenice stay
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1 - 5 of 233 reviews
Reviewed 13 March 2018 via mobile

Paid £72 for one night without breakfast. Three minute walk from Bayswater Tube Station, many restaurants, Tesco Express and Sainsbury Local for supplies. Hyde Park a short walk away along with Notting Hill and Portabello Market. We arrived at 7.30 pm so collected key from...More

Thank madowninguk
Response from Phoenix H, Guest Relations Manager at Kensington Gardens HotelResponded 13 March 2018

Thank you for choosing the Kensington Gardens Hotel and awarding us your top score. I am delighted to read you enjoyed your stay and you appreciated our clean will equipped rooms and great location. It is always good to receive positive feed back from our...More

Reviewed 24 January 2018

Had a layover for 20 hrs. This was a nice option for us, it was close to Paddington station and the Bayswater station. Raining hard and we wanted to go out, so the staff gave us an umbrella.. which the wind BROKE ! Newly remodeled...More

Thank WinnisTravels
Response from Phoenix H, Guest Relations Manager at Kensington Gardens HotelResponded 27 January 2018

Thank you for taking the time to write a review on the Kensington Gardens Hotel. I was delighted to read you enjoyed your stay and liked our newly decorated Hotel which was finished just under two years ago. Our location is very good too. We...More

Reviewed 3 December 2017 via mobile

We spent 1 night at Kensington Gardens Hotel whilst attending Hyde Parks Winter Wonderland. The Hotel is really smart and tidy. The staff could not be anymore helpful, professional or polite. They made us feel really welcome. We had our 10 months old baby with...More

1  Thank Newcs623
Response from Phoenix H, Guest Relations Manager at Kensington Gardens HotelResponded 19 January 2018

Dear Simon, Hayley and Tily, Thank you for choosing the Kensington Gardens and awarding us your top score. I am delighted you enjoyed your stay with us and found the staff in both Hotels helpful and polite, Thank you so much for your compliments and...More

Reviewed 28 November 2017

We stayed in a triple room at the Kensington Gardens Hotel and loved it! We walked to the hotel from Paddington Station (about a 15 minute walk). We arrived late morning and were warmly greeted by the host (forgot her name, but she was lovely...More

Thank PaulTheTravelGuy
Response from Phoenix H, Guest Relations Manager at Kensington Gardens HotelResponded 19 January 2018

Dear Paul, Thank you for awarding the Kensington Gardens your top score. I am thrilled to read that you had a wonderful stay and thank you for your great description of your triple room, as well as your kind comments for the receptionist and the...More

Reviewed 17 November 2017 via mobile

Things that I liked about the hotel: - 2 minute walk to Bayswater tube station - 10 minute walk to Hyde Park - 15 minute walk to Notting Hill - Staff were friendly - Quiet street location, but close to shops and amenities - bathroom...More

4  Thank Liv M
Response from Phoenix H, Guest Relations Manager at Kensington Gardens HotelResponded 19 January 2018

Dear Guest, Thank you for taking the time to write a review. Your comments are helpful to us as we are always looking for ways in which to improve the Hotel. The Kensington Gardens is located in a perfect spot accessible to all the major...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Details
Price range
USD 94 - USD 199 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
USD 94 - USD 199 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (79)
Room & Suite (146)
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Questions & Answers
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Jugagin
13 May 2018|
Answer
Response from madowninguk | Reviewed this property |
Sorry, I can’t remember. Maybe view hotel/room details online.
0
Votes
Brigitte S
28 December 2017|
Answer
Response from Kathleen S | Reviewed this property |
Hi. Reception isn't open 24 hours but sister hotel Phoenix next door is and no problem dropping off or picking up keys. They have a board specifically for KHG keys so process is quick.
0
Votes
Brigitte S
28 December 2017|
AnswerShow all 4 answers
Response from PaulTheTravelGuy | Reviewed this property |
Just stayed there. Super-friendly reception. They are open from 8a-5p. After 5p, you have to drop off or pick up your key from the Phoenix Hotel, just a few doors down. Not an inconvenience at all.
1
Vote
Room Tips
"some rooms face the park across the way."
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"No elevator, steep staircase."
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"If a lift is needed, book a room at Phoenix rather than Kensington Gardens."
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"No lift, so if you have trouble with stairs contact the hotel first."
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