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Lancaster London

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#230 of 1,078 Hotels in London
Certificate of Excellence
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3,333 Reviews from our TripAdvisor Community

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Showing 2,768: English reviews
Dublin, Ireland
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 17 June 2014 via mobile

Very disappointed in a recent stay at the Lancaster. My room was like an oven as the air conditioning didn't work. Service at breakfast was poor. There was a queue of guests looking to give their room numbers. The member of staff taking the names needed a strong coffee I think. I got cold tea and a wait for some... More 

Helpful?
3 Thank moon2
scotland
Level Contributor
65 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 16 June 2014

We stayed here at the Lancaster London for 3 nights on the Weekender package. From the minute we arrived we were treated like old friends. The staff are very welcoming and nothing is too much trouble. We stayed on the 13th floor and had wonderful views over London. Fireworks over at Wembley were sensational on the Saturday night. Lovely room,... More 

Review collected in partnership with this hotel

Helpful?
Thank shopaholicScotland
Adelaide, Australia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 16 June 2014

We stayed for 5 nights on our Honeymoon. Great Hotel with attention to details. We were fortunate enough to receive a congratulations on our welcome, upgrade and champagne and chocolate strawberries to our room. We were given access to a room early in the morning after arriving on an international flight. Staff were helpful, honest and friendly. The room had... More 

Helpful?
Thank LAH87
Ledbury
Level Contributor
123 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 14 June 2014 via mobile

From the moment we walked through the doors into reception, we liked this hotel. We chose the hotel as we were at Lords watching the Sri Lankan test match, only a ten minute taxi ride from The Lancaster, a couple of minutes from the top end of Hyde Park and the beautiful Italian Gardens. Room with a fabulous view, huge,... More 

Helpful?
Thank Diana H
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear Diana H, Thank you for your amazing review. We are thrilled to read your stay was very comfortable and accompanied by excellent service from our team and the culinary delights of our Nipa Thai. We hope you have reason to stay in London soon again, maybe for another test match. Kind regards Thoralf Kretzschmar More 

Ottawa, Canada
1 review
Reviewed 14 June 2014

We stayed at the Lancaster for one week. It was our first trip abroad and I cannot say enough good things about the staff and the service that we received. From exchanging larger bank notes (20 pound denomination) for smaller ones (one pound coins) in order to allow us to make exact fare for our assorted cab fares, to recommending... More 

Review collected in partnership with this hotel

Helpful?
Thank Laura Jill G
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear Laura Jill G, Thank you for your amazing review. Wow, we are so glad to have been able to make you feel at home during your one week stay. Thank you for praising our Sebastian, he is indeed a true ambassador of the Lancaster London, some even all him a living Time out Magazine. We hope your next trip... More 

Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 13 June 2014

I had the possibility to stay over for two nights in relation to my participation in a conference in London. The hotel is placed centrally about 5-10 minutes walk from Paddington station, which makes it extremely easy to reach from e.g. Heathrow. The reception was extremely helpful and kind and there was only a small doubt as to whether there... More 

Helpful?
1 Thank Fnielsen61
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear Fnielsen61, Thank you for your comprehensive review, very detailed with lovely tips for the community. We are delighted that you overall had a fantastic stay at the Lancaster London and that you found our Service Standards to be very good. I am sorry that you have encountered the issue with the window and the incorrect rooms charge, this should... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 June 2014

We hadn't made a booking for afternoon tea but it was no trouble for them to fit us in, crisp white table cloth, china cups, cakes and tiny tasty sanwiches served by the most polite and friendly waiter a lovely start to our weekend break. The room had promised a park view and what a view it was, not only... More 

Helpful?
Thank Simon N
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear Simon N, Thank you for your wonderful review. We thrilled to know that you really enjoyed the culinary delights in Nipa, Island, The Park Breakfast and the afternoon Tea together with fantastic service throughout. The views from our rooms are indeed spectacular, we glad you enjoyed the. We look forward to welcoming you back soon. Kind Regards Thoralf Kretzschmar More 

Norwich, United Kingdom
Level Contributor
67 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 11 June 2014

For us, this is how hotels should be run. The staff were all friendly and efficient and nothing was too much trouble for them. The rooms were clean and spacious, the dining rooms comfortable and food very good. The location is just perfect for us, a direct line from Liverpool street to Lancaster Gate and very easy access to the... More 

Review collected in partnership with this hotel

Helpful?
Thank genie2118
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear genie2118, Thank you for your lovely review. We are very pleased to read hat you had an excellent stay and felt well taken care of by our courteous staff. We look forward to welcoming you back very soon. Kind Regards Thoralf Kretzschmar More 

Swindon, England, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 June 2014

We stayed in the Lancaster whilst my husband was competing in a triathlon in Hyde Park The hotel were very accommodating and we were very happy to find out that we had been upgraded. The room was lovely, clean, comfortable. The view was fantastic and in a childish way we loved the way the television was hidden in the end... More 

Review collected in partnership with this hotel

Helpful?
Thank Nixie1
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear Nixie1, Thank you for your wonderful review. We are very pleased to know that you had a fabulous stay at the Lancaster London and hope you have achieved your goal at the triathlon. It was our pleasure to have you as our guest and we are pleased that you had a very nice meal in our Island Grill. We... More 

2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 June 2014

We stayed for a Friday and Saturday night. Everyone was really friendly and helpful. The restaurants were really good quality and the hotel was very clean We really enjoyed our stay and will definitely be back.

Helpful?
Thank Slinz74
LancasterLondonHotel, Manager at Lancaster London, responded to this review

Dear Slinz74, Thank for rating the Lancaster London so highly and indeed for your compliments about our restaurants. We look forward to welcoming you back soon again. Kind Regards Thoralf Kretzschmar More 

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Whether looking down from one of the 416 well-appointed guest rooms and suites, or admiring the outlook from either award-winning restaurant, the 4-star deluxe Lancaster London hotel boasts some of the most panoramic views in the city, overlooking the lush green expanse of Hyde Park and many of the capital's famous landmarks. Walking-distance from Oxford Street, adjacent to Lancaster Gate Central Line tube station (providing a fast direct link to the CBD) and just a stone's throw from the Heathrow Express at Paddington, the hotel's location is perfect for all business and leisure visits to London. Renowned for its world-class function space, the Lancaster London's flexible meetings and events facilities can accommodate up to 3,000 guests. The vast Nine Kings and Westbourne Suites have their own dedicated entrances, sound-proofed dividing walls, state-of-the-art AV equipment and retractable Italian chandeliers. The Forest Suite is a collection of 13 contemporary spaces that can cater for smaller meetings and events of up to 200 delegates. Stylishly yet comfortably furnished using natural woods and fabrics, they are individually-designed to be inviting, calm and businesslike. Dining options at the hotel range from 24-hour room service, to traditional Afternoon Tea, to gourmet experiences in one of the highly-regarded restaurants. Inspired by the original Nipa Restaurant in The Landmark Bangkok Hotel, the 55-seat Nipa Thai Restaurant features a teak panelled interior and stunning traditional furnishings and ornaments, crafted in Thailand. Whether you judge it on its mouthwatering cuisine, subtle oriental décor or welcoming ambience, it is one of the most authentic Thai eating experiences in Europe. In contrast, Island Grill is a stylish modern venue featuring a delicious menu of wide-ranging European dishes alongside a varied selection of cocktails and wines to suit every taste and appetite. ... more   less 

Additional Information about Lancaster London

Address: Lancaster Terrace, London W2 2TY, England
Region: United Kingdom > England > London
Price Range: $201 - $456 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Lancaster London 4*
Number of rooms: 416
Reservation Options:
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Also Known As:
Lancaster London Hotel London
Royal Lancaster London
Hotel Style:
#130 Family Hotel in London
#153 Romantic Hotel in London
#170 Luxury Hotel in London
#206 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Lancaster London staff and other travellers.
31 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Odd number rooms have a great view of North and East London”
 of 5 bubbles DCole64, 27 Nov 2016 | Read review
“Get room away from lift and it will be quiet”
 of 5 bubbles ThePilgrim2014, 23 Nov 2016 | Read review
“Do not waste money on upgrade to Park View room”
 of 5 bubbles biffboff187045, 21 Nov 2016 | Read review
“The highest rooms have the best view of Hyde park”
 of 5 bubbles THECOOPERCLAN, 20 Nov 2016 | Read review
“Try to get a view of Hyde Park, especially in the summer. You won't be disappointed!”
 of 5 bubbles katiep522, 16 Nov 2016 | Read review
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