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Holiday Inn London - Kensington

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Holiday Inn London - Kensington
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3,664 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn London - Kensington
See the most recent reviews
Showing 2,850: English reviews
Wales, United Kingdom
Reviewed 27 April 2016

Booked a twin room for myself and my daughter for one night. The hotel is in a great, central location, and only 2 minutes walk from the tube station. Check in was smooth and swift, and the room easily found. The room was very small, with pretty basic facilities - neither of us are large people, but it was still...

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Thank Rachel J
Reviewed 27 April 2016

This hotel's rooms weren't very big and it was difficult to move around adequately from the toilet in the bathroom. One of my biggest gripes was the fact you had to pay for the internet. It was very central and very easy to catch the Tube or bus into central London. It was also very close to Kensington Palace and...

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Thank Judy W
Reviewed 26 April 2016 via mobile

Myself and my husband booked to stay here for three nights as he was running the marathon on Sunday. About a week before he got a message from the hotel asking if he would like to upgrade to an executive room for a reasonable charge, so he did. We arrived at 12.30 and we're able to book in straight away....

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2Thank Catherine B
Cannes, France
Reviewed 26 April 2016

Its not right to bad mouth about a bad experience, but I must say the hotel was under a modernisation program when we booked our stay. One can imagine its not the time to praise the hotel. Appart the hotel is well situated close to Kensington high street tube station and the bus route to central London. Shopping and eating...

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1Thank johnwheeler56
Edinburgh, United Kingdom
Reviewed 26 April 2016 via mobile

This hotel ticks all the boxes. Stayed for 3 nights at the beginning of the month for my birthday weekend. We got such a good deal on Expedia, and couldn't believe it when we arrived at the hotel... It's even better than the photos! Upon arrival the staff were super friendly. The room was quite basic (which we expected for...

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Thank Amy67382
Lourdes R, Manager at Holiday Inn London - Kensington, responded to this review

Dear Amy, Thank you very much for taking the time to review your recent stay with us on TripAdvisor. It is wonderful to read that our Team was “Super friendly, Room Service was amazing" and how much you have enjoyed our Health Club facilities. Our rooms vary in different sizes depending upon what room type is booked. Please do contact...

Reviewed 26 April 2016 via mobile

Hotel itself is lovely and in a great location. Room was really small, a little musty and in need of a renovation so a little surprised for a 4*. Bathroom was modern and fresh, but again a bit of a squeeze. You have to pay for any amenities, pool £8 and wifi £10. No problem with noise, very quiet overnight,...

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Thank LW15052005
Lourdes R, Manager at Holiday Inn London - Kensington, responded to this review

Dear Valued Guest, Thank you very much for taking the time to review your recent stay with us on TripAdvisor. I really appreciate all the feedback you have left, this is of course of utmost importance to use to ensure our standards are being maintained. There is a charge of £8.00 to access the Health Club per person and per...

Bangkok, Thailand
Reviewed 25 April 2016 via mobile

I and my family were there for a week and we were quite happy with the location, and that's the good thing I can say about the hotel. Let's talk about the bad. Normally, after we finished our day, We will put the clothes in the plastic bag beside our luggage for packing, but this time, after the third night,...

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1Thank 61chote
Bracknell, United Kingdom
Reviewed 25 April 2016 via mobile

Stayed for just one night so we could attend an event at the Albert Hall 5mins away. Room was nice if a little cozy and it was very quiet. Bar was nice and Charles the barman was very friendly and informative about cocktails on offer. All other staff we met were also very friendly. We did not use the spa/pool...

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Thank Anna R
Lourdes R, Manager at Holiday Inn London - Kensington, responded to this review

Dear Anna, Thank you very much for your kind words regarding our Team and your complimentary review of our Hotel. I am so pleased that you found Charles to be very friendly and very professional. Our Team strive to ensure that each and every one of our guests has a memorable stay with us. We look forward to welcoming you...

Aylesbury, United Kingdom
Reviewed 25 April 2016 via mobile

Booked a room at this hotel through lastminute.com as I liked the idea of a pool. Didn't realise though till later when looking at hotel's own website that there is a charge to use the pool and spa area of £8 per person. Disappointing as I couldn't cancel our booking because I would not have gone to the hotel. Assumed...

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Thank eph9
London, United Kingdom
Reviewed 24 April 2016

Stayed first weekend of april 2016 and the place looks good on the outside, but staff are disorganized, god forbid if you forget something in the room, took me 3 visits back to the hotel to pick up my property, i actually got manhandled by their nighttime security claiming they did not have my item, which they gave my driver...

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1Thank CityTrader66

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Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Holiday Inn London - Kensington is a beautiful 4-star hotel centrally located near Kensington High Street tube station and a short walk from Kensington Palace & Gardens, Royal Albert Hall, Earls Court and the West End. The Hotel has 708 well-equipped non-smoking bedrooms including Executive bedrooms and Suites. Enjoy fresh seasonal dishes in the brasserie or a drink in the sunny private garden. Business traveller's appreciate the powerful WiFi service, wide ranging room service menu and an executive lounge for VIPs too. State of the art meeting facilities for up to 250 delegates are ideal for meetings, dinners and weddings. Shopping at Westfield and Oxford Street is a short distance away. Imagine Health Club and Spa includes a fantastic new gym and an 18 metre swimming pool with sauna, steam rooms and jacuzzi. The Spa offers an enticing selection of massage, facial and beauty treatments with our expert therapists. ... more   less 

Additional Information about Holiday Inn London - Kensington

Address: Wrights Lane, Kensington, London W8 5SP, England (Formerly Kensington Close Hotel)
Region: United Kingdom > England > London > South Kensington
Price Range: $132 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn London - Kensington 4*
Number of rooms: 708
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Orbitz, Booking.com, Priceline, HotelTravel.com, Cheap Tickets, Travelocity, Agoda and IHG so you can book your Holiday Inn London - Kensington reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Kensington Close London
Hotel Kensington Close
Kensington Close Hotel London
Hotel Style:
#67 Spa Hotel in London
#350 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn London - Kensington staff and other travellers.
66 questions
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Norwich
over a year ago
Llandovery, United Kingdom
over a year ago
Newcastle upon Tyne, United Kingdom
4 months ago

See all questions (66)

Questions? Get answers from Holiday Inn London - Kensington staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go and find Sergio at the speed of light!”
 of 5 bubbles J_LovingEarth, 3 Dec 2016 | Read review
“local amenities provide good breakfasts, I prefer these just for the experience prior to popping on the tube”
 of 5 bubbles chrisx37, 1 Dec 2016 | Read review
“we had room 6010, 6th floor with a better view than the other 3 rooms we booked for other family members”
 of 5 bubbles kathrynh255, 30 Nov 2016 | Read review
“Club rooms include breakfast + spa / pool access”
 of 5 bubbles 309mikee, 29 Nov 2016 | Read review
“Don't bother”
 of 5 bubbles 224dudleym, 28 Nov 2016 | Read review
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