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Holiday Inn London - Kensington

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Holiday Inn London - Kensington
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3,771 Reviews from our TripAdvisor Community

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Showing 2,930: English reviews
Teignmouth, United Kingdom
Reviewed 2 days ago NEW

I have passed this hotel on many occasions, due to staying in a close by hotel for business, so thought I would give it a try on a personal trip to London. It was my birthday so we decided to stay here. On arrival it was chaos, I suddenly realised the hotel was changing ownership and it was taking place...

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Helpful?
Thank southernsunworshiper
London, United Kingdom
Reviewed 2 days ago NEW

This hotel is much improved from when it wss the Kensington Close. Now that it is rebranded and managed by Holiday Inn, the improvements are evident., in particular on the food side and the ending of the exorbitent wifi charges that used to apply. The room was comfortable and clean. The only negative point was check in which was very...

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Thank Vanguard12
London, United Kingdom
Reviewed 3 days ago NEW

This hotel is great for the price and in my opinion cannot be beaten. The location is excellent and only minutes from Hyde Park/Kensington Palace and brilliant transport links to everywhere else! The facilities are really impressive (spa, gym, swimming pool) which makes it great for leisure and business travellers wishing to use health facilities during their stay. They even...

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Thank RozyLondon
Netley, United Kingdom
Reviewed 4 days ago NEWvia mobile

Visited for a long weekend for my birthday, great location, nice and quiet down a side road off the main Kensington road so no road noise. Customer service is first class, rooms are clean and comfortable would definitely recommend to others.

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Helpful?
Thank Tracey Y
Chris M, Guest Relations Manager at Holiday Inn London - Kensington, responded to this review

Dear Tracey Y, Thank you for your lovely review. I am pleased you passed a delightful stay with us, noting that you were highly impressed with our level of customer service, accommodation and location. I was also very glad to hear that you would recommend our hotel to others. Your kind words makes us all very proud. We very much...

Manchester, United Kingdom
Reviewed 4 days ago NEWvia mobile

Seems a new hotel. Upgraded room was awesome. Dinner however was an experience. Couldn't work out why the Restuarant was empty at 6.00pm. Then I got to see the menu. I love IHG hotels and felt so bad this hotel was getting some fundamentals so wrong. When I was the only person in what seemed like a 200 seater Restuarant...

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Helpful?
Thank CarlBrettle
Chris M, Guest Relations Manager at Holiday Inn London - Kensington, responded to this review

Dear CarlBrettle, Thank you for taking time to share your thoughts and experiences of your recent stay at the Holiday Inn London Kensington. I was delighted to read that overall you had a good experience and that you enjoyed your stay with us. As for the dining experience, I am sorry that it was not what you expected. Together with...

Reviewed 5 days ago NEW

Truly appalling service I stayed at this hotel in December. On my departure I felt rushed to leave the room by the cleaning services knocking at my door. In my haste I accidentally left a valuable Balenciaga jacket in the wardrobe. I realised this the next morning after arriving back from London. I was confident that the hotel cleaning staff...

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1Thank Malandleigh
Chris M, Guest Relations Manager at Holiday Inn London - Kensington, responded to this review

Dear Malandleigh, Thank you for taking the time to share your thoughts and review with us. Your feedback is very important to us in order to improve and maintain the service and hospitality we provide to our valued guests. In response to your review, although an apology will not recover the lost item you refer to, I would like to...

Leeds, United Kingdom
Reviewed 5 days ago NEW

Just returned from 1 night theatre break, the hotel is great for a short stay. Apart from the small rooms and expensive drinks (heh this is London) everything was excellent, tremendous helpful, polite and cheerful staff, very clean room and hotel areas, excellent service, great breakfast and powerful shower. On booking in I joined the Holiday Inn points scheme (free)...

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1Thank ian f
Chris M, Guest Relations Manager at Holiday Inn London - Kensington, responded to this review

Dear ian f, Thank you for your positive review on your recent stay with us at The Holiday Inn London Kensington. I am pleased that you enjoyed your stay with us noting that you found our location convenient, our accommodation clean, comfortable and well equipped and that our staff were friendly and attentive. I am sorry to learn that you...

Reviewed 1 week ago NEWvia mobile

I tried to book this hotel due to its great and convenient location. I called from the USA and they had us waiting 30 min. In the line. Staff was rude. They let three people in 1 room but we are 4 ( with my baby). They wanted me to book 2 bedrooms because of my infant. I found that...

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Helpful?
Thank JCeci P
Chris M, Guest Relations Manager at Holiday Inn London - Kensington, responded to this review

Dear JCesi P, Thank you for taking time to share your thoughts and experiences of your recent stay at the Holiday Inn London Kensington. I very much regret seeing your score and comments you have left for us. I am sincerely sorry that we were unable to meet your expectations and you felt that the staff was rude. I would...

Milton Keynes, United Kingdom
Reviewed 1 week ago

My wife and I stayed here as part of a Groupon offer which included two excellent theatre tickets for Beautiful, the musical about Carole King (reviewed separately) and bed and breakfast for which we paid a total of £198. The hotel is well located just off Kensington High Street and is really handy for the shops and Hyde Park. We...

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Helpful?
Thank Julian P
Sergio B, Guest Relations Manager at Holiday Inn London - Kensington, responded to this review

Dear Julian, Thank you for choosing to stay at the Holiday Inn London Kensington.I was very pleased to read that overall you had an enjoyable stay. However I have noted your comments with regards to the prices. We do strive to keep our prices in line with other hotels of a similar standard in the London area. I am also...

Manchester, United Kingdom
Reviewed 1 week ago

Noticed the new HI and thought I would give it a try, bit of a long wait on check in – one working on reception and three watching. Not offered a complementary upgrade (Platinum PC Member), but when asked about an upgrade was given one with no issues - some training needed. Bit of a trek from the reception to...

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1Thank Steve5839
Sergio B, Guest Relations Manager at Holiday Inn London - Kensington, responded to this review

Dear Steve5839 Thank you for taking the time to alert me to events during your recent visit to the Holiday Inn London Kensington. Needless to say I am very disappointed to read your comments and am concerned you left us with such a bad impression of the hotel. Firstly, I would like to take this opportunity to apologise for any...

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Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Holiday Inn London - Kensington is a beautiful 4-star hotel centrally located near Kensington High Street tube station and a short walk from Kensington Palace & Gardens, Royal Albert Hall, Earls Court and the West End. The Hotel has 708 well-equipped non-smoking bedrooms including Executive bedrooms and Suites. Enjoy fresh seasonal dishes in the brasserie or a drink in the sunny private garden. Business traveller's appreciate the powerful WiFi service, wide ranging room service menu and an executive lounge for VIPs too. State of the art meeting facilities for up to 250 delegates are ideal for meetings, dinners and weddings. Shopping at Westfield and Oxford Street is a short distance away. Imagine Health Club and Spa includes a fantastic new gym and an 18 metre swimming pool with sauna, steam rooms and jacuzzi. The Spa offers an enticing selection of massage, facial and beauty treatments with our expert therapists. ... more   less 

Additional Information about Holiday Inn London - Kensington

Address: Wrights Lane, Kensington, London W8 5SP, England (Formerly Kensington Close Hotel)
Region: United Kingdom > England > London > South Kensington
Price Range: $144 - $282 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn London - Kensington 4*
Number of rooms: 708
Reservation Options:
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Also Known As:
Kensington Close London
Hotel Kensington Close
Kensington Close Hotel London
Hotel Style:
#67 Spa Hotel in London
#355 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn London - Kensington staff and other travellers.
68 questions
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Norwich
over a year ago
Llandovery, United Kingdom
over a year ago
Newcastle upon Tyne, United Kingdom
5 months ago

See all questions (68)

Questions? Get answers from Holiday Inn London - Kensington staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get lower floors so you can use the stairs”
 of 5 bubbles Limao, 9 Jan 2017 | Read review
“4062 is a good room with a mini corner for luggage storage. Hotel has a stairway entrance. Mini 24 hours starbuck in the lobby.”
 of 5 bubbles DYSF, 5 Jan 2017 | Read review
“top floor would be great for the views, but due to lack of lift facilities, I would suggest for rooms in level 1 or 2.”
 of 5 bubbles ribkakaruniat, 4 Jan 2017 | Read review
“If you are tall or there are two of you get one of the bigger rooms like the King Suite.”
  • Not really a city view
 of 5 bubbles OliverS759, 29 Dec 2016 | Read review
“Some rooms are adjacent to outside generators placed on a flat roof; keep that in mind.”
 of 5 bubbles reinpnonnekes, 20 Dec 2016 | Read review
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