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Holiday Inn London - Kensington

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Holiday Inn London - Kensington
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3,916 Reviews from our TripAdvisor Community

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Showing 3,057: English reviews
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Reviewed 2 days ago NEWvia mobile

Was expecting this hotel to be a pretty standard holiday inn like others I stayed in but I was very disappointed. My room was tiny. Barely 10cm between the bed and the wall to squeeze through. The bath was a bit manky and I had to muck about for ages to get hot water. I found the hair dryer eventually...

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Helpful?
Thank Laura12911
Søndersø, Fyn, Denmark
Reviewed 2 days ago NEWvia mobile

A long weekend in London where we stayed at Holiday Inn. That was a very nice hotel, located close to a underground station, so easy access to all "most visit places". The rooms was nice and clean, not big but big enough. Breakfast was really English and fantastic buffet. All in all good service.

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Thank Ostenfeldt
Telford, United Kingdom
Reviewed 3 days ago NEW

Checked in for 2 nights as it was a birthday treat away. as I walked into reception there was a guest shouting a swearing at the manager claiming he was going to "Sue" him and make sure he wouldn't work there again. I just shrugged it off and thought it might've just been an angry customer. I put it down...

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Thank EmmeBow
UK
Reviewed 5 days ago NEW

We've stayed at the Holiday Inn London Kensington (Formerly Kensington Close Hotel) several times over the years, and have always found the staff to be very friendly and helpful. If you join the Holiday Inn Rewards Club on-line you can get member room rates. Whilst the Holiday Inn London Kensington Hotel is in a great location for the Japanese Garden...

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Thank Jade0077
London, United Kingdom
Reviewed 5 days ago NEW

We booked this hotel for 4 nights and specifically asked for double bed which we never got. Upon arrival we asked the reception if we could have a nice room as we were there for a number of nights. When we got to the room there was only one strip of natural light, it was awful and dark. I telephoned...

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1Thank Maxnem
Manchester, United Kingdom
Reviewed 6 days ago NEWvia mobile

Went to London with my husband and daughter to go to watch the Jersey Boys. My husband had booked everything as a surprise. The hotel is very clean and tidy. It does what it needs to - it's a nice base to get changed and sleep. It's close to Hyde park, and underground stations . Great area to walk around....

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Thank Kelly J
Scotland, United Kingdom
Reviewed 6 days ago NEWvia mobile

The hotel isn't too far from High Street Kensington underground station, and there are plenty of places to eat in the surrounding streets. Baker Street underground is only a few stops away and Madame Tussauds is there plus the Sherlock Holmes museum. The staff are friendly enough and there's a pool, gym and sauna.

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Thank TGB42344
Reviewed 1 week ago

We stayed there for 3 nights and I have to say it was a pleasant experience. Rooms were small but comfortable, clean, quiet and lovely. Friendly staff, the hotel is very busy but we were well looked after. As we arrived early and the room was not ready we left our luggage with the concierge and went off to start...

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Helpful?
Thank Alexandra M
Sergio B, Guest Relations Manager at Holiday Inn London - Kensington, responded to this review

Dear Alexandra, Thank you for great feedback. I am very pleased to learn that you found our rooms, staff, service and location to be great combined with our perfect location. I will be sure to share your fantastic feedback with the rest of the team here. I look forward to welcoming you back to the Milestone Hotel in the very...

Maidenhead, United Kingdom
Reviewed 1 week ago

Stayed at the Holiday Inn Kensington on Friday 17/03/17 with my fiancé. Upon arrival, we were told we had to pay a £50 security deposit for the room which we weren't told about when we booked our room. The next morning we were told the money was going back into our account - still no money! We phoned up the...

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Helpful?
Thank LukeandAmyWeller
Sergio B, Guest Relations Manager at Holiday Inn London - Kensington, responded to this review

Dear Luke and Amy, Thank you for taking the time to write this review. I'd like to return your kindness and go through all the points of your review. Deposit: this is a security procedure of our hotel, and it is clearly stated in every website you could have booked including our official website, therefore it shouldn't come up as...

Edinburgh, United Kingdom
Reviewed 1 week ago

The first night we arrived it was obvious some rooms were refurbished and others not. I was lucky and received a refurbished room but it was Bijoux. We were upgraded on the second night to a much larger more comfortable room which we greatly appreciated. There are a lot of stairs but there was always help on hand to carry...

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Thank LMR1958
Sergio B, Guest Relations Manager at Holiday Inn London - Kensington, responded to this review

Dear Valued Guest, I was so pleased to read your review on your recent stay here at Holiday Inn London - Kensington. It fills me with great joy to learn that you enjoyed your stay so much and you found our room very comfortable. Rest assured that I will be sharing your kind words and comments to the whole of...

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Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Free Internet
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Holiday Inn London - Kensington is a beautiful 4-star hotel centrally located near Kensington High Street tube station and a short walk from Kensington Palace & Gardens, Royal Albert Hall, Earls Court and the West End. The Hotel has 708 well-equipped non-smoking bedrooms including Executive bedrooms and Suites. Enjoy fresh seasonal dishes in the brasserie or a drink in the sunny private garden. Business traveller's appreciate the powerful WiFi service, wide ranging room service menu and an executive lounge for VIPs too. State of the art meeting facilities for up to 250 delegates are ideal for meetings, dinners and weddings. Shopping at Westfield and Oxford Street is a short distance away. Imagine Health Club and Spa includes a fantastic new gym and an 18 metre swimming pool with sauna, steam rooms and jacuzzi. The Spa offers an enticing selection of massage, facial and beauty treatments with our expert therapists. ... more   less 

Additional Information about Holiday Inn London - Kensington

Address: Wrights Lane | Kensington, London W8 5SP, England (Formerly Kensington Close Hotel)
Region: United Kingdom > England > London > South Kensington
Price Range: $169 - $334 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn London - Kensington 4*
Number of rooms: 708
Reservation Options:
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Also Known As:
Kensington Close London
Hotel Kensington Close
Kensington Close Hotel London
Hotel Style:
#69 Spa Hotel in London
#357 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn London - Kensington staff and other travellers.
71 questions
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Norwich
over a year ago
Llandovery, United Kingdom
over a year ago

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Questions? Get answers from Holiday Inn London - Kensington staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Quieter rooms are on the residential side away from the Copethorne Tara Hotel's airconditioner.”
 of 5 bubbles Jade0077, 23 Mar 2017 | Read review
“Expect tiny rooms with no natural lighting”
 of 5 bubbles Maxnem, 23 Mar 2017 | Read review
“Rooms on lower ground with easy access to stairs and lifts”
 of 5 bubbles LukeandAmyWeller, 20 Mar 2017 | Read review
“The room we had overlooked the back of the hotel and was very quiet.”
 of 5 bubbles LMR1958, 19 Mar 2017 | Read review
“The 8th floor was lovely and quiet and the views over the London houses were delightful.”
 of 5 bubbles 925katharines, 13 Mar 2017 | Read review
5 of 5