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Holiday Inn London - Kensington

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Holiday Inn London - Kensington
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3,680 Reviews from our TripAdvisor Community

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Showing 2,863: English reviews
Redditch, United Kingdom
Reviewed yesterday NEW

Great hotel Friendly and spacious great food and plenty of it. Would recommend. walking distance for the underground and easily found. Booked through Groupon was very impressed with the hotel. Shops very close.

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Thank yvonne g
manchester
Reviewed 2 days ago NEWvia mobile

We attended here for a celebraty weekend for my partner. We were told we would have one of the best rooms in the hotel with a excellent view. I can assure you that a view of the roof is not excellent. Walked past the hotel 3 times as it had just been rebranded to a holiday Inn. Not stopped once...

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Thank gleneccles
Reviewed 2 days ago NEW

We arrived in Kensington looking for the Kensington Close Hotel and were driving round fr almost half an hour before we found out it was the Holiday Inn (the name had been changed 2 days prior). there was no where to pull up/ park the car to unload so 2 of us ran in quickly to book in and left...

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3Thank Susannah M
Essex, United Kingdom
Reviewed 2 days ago NEW

Booked this hotel through a deal. Fabulous hotel, staff were attentive, accommodation was comfortable, clean and compact. Rooms although small had everything one required and were quiet. The bed was ultra comfortable. Breakfast in the morning was excellent and once again staff were on hand to at all times to ensure your experience remained at a high standard. Unfortunately due...

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Thank Caramel02
North East England
Reviewed 2 days ago NEW

I spent one night here December 4th 2016. I found the hotel great room was a bit small but no problem clean still getting a few finishing touches from changing to a Holiday Inn. Breakfast was fine and not packed as been mentioned. The bar prices are expensive £5.50 for a 330 ml bottle of lager, no need at all....

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1Thank UkGuy1973
Lorgues, France
Reviewed 3 days ago NEW

We arrived on the day that Holiday Inn took over from the lovely Kensington Close hotel. Not advised or warned. Total shock and total chaos. Felt very sorry for the staff, who were apparently only told 2 months ago, and only told the night before it actually happened. Lovely doormen, no doubt will be out of a job before too...

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1Thank Hazel C
Reviewed 3 days ago NEWvia mobile

Such a shame , rebranded after we booked and we can see the difference. Surly staff who rewarded our concern with a trip to the other end of the hotel to find our room , " @does the room have a king bed I asked ? Yes she replied! The booking said walk in shower , hum no king bed...

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2Thank Stephen U
Reviewed 4 days ago NEWvia mobile

We have stayed in this hotel before several times and had very pleasant trips. However when we arrived on 2/12/16 after booking in late October, we found that the hotel had recently been taken over by Holiday Inn & no one had even sent a courtesy email to let us know. Their computer systems were still very slow as it...

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2Thank Sarah G
Bristol, United Kingdom
Reviewed 4 days ago NEWvia mobile

We arrived for our Anniversary trip to London only to find the hotel had changed names, as well as all the room numbers and computer system had also been changed. We got Moved twice before we finally got a room that was "Nearly" what we had booked. We'd booked an Exclusive Room but ended up in a room that "closest"...

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2Thank The1der
Reviewed 4 days ago NEW

Very bad spa, if you can call it a spa, everything is cheap, old and not working. Bad cleaning in spa and swimming pool ice cold., hot tub very small and bad smell. We tried to talk to manager but that was not possible. Tried that 3 times and always they had some excuse for not to talk to us....

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3Thank Hrannar M

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Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Holiday Inn London - Kensington is a beautiful 4-star hotel centrally located near Kensington High Street tube station and a short walk from Kensington Palace & Gardens, Royal Albert Hall, Earls Court and the West End. The Hotel has 708 well-equipped non-smoking bedrooms including Executive bedrooms and Suites. Enjoy fresh seasonal dishes in the brasserie or a drink in the sunny private garden. Business traveller's appreciate the powerful WiFi service, wide ranging room service menu and an executive lounge for VIPs too. State of the art meeting facilities for up to 250 delegates are ideal for meetings, dinners and weddings. Shopping at Westfield and Oxford Street is a short distance away. Imagine Health Club and Spa includes a fantastic new gym and an 18 metre swimming pool with sauna, steam rooms and jacuzzi. The Spa offers an enticing selection of massage, facial and beauty treatments with our expert therapists. ... more   less 

Additional Information about Holiday Inn London - Kensington

Address: Wrights Lane, Kensington, London W8 5SP, England (Formerly Kensington Close Hotel)
Region: United Kingdom > England > London > South Kensington
Price Range: $132 - $268 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn London - Kensington 4*
Number of rooms: 708
Reservation Options:
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Also Known As:
Kensington Close London
Hotel Kensington Close
Kensington Close Hotel London
Hotel Style:
#67 Spa Hotel in London
#351 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn London - Kensington staff and other travellers.
67 questions
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Norwich
over a year ago
Llandovery, United Kingdom
over a year ago
Newcastle upon Tyne, United Kingdom
4 months ago

See all questions (67)

Questions? Get answers from Holiday Inn London - Kensington staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't go there expecting anything as it used to be.”
 of 5 bubbles 539hazelc, 6 Dec 2016 | Read review
“ASK for bigger room., first room we VERY SMALL.. only one could be in bathroom at time”
 of 5 bubbles hrannarm2015, 5 Dec 2016 | Read review
“Don't get 3105!”
 of 5 bubbles ElksLondon, 5 Dec 2016 | Read review
“ask the front desk about in-room WI-FI access.”
 of 5 bubbles 196westleyb, 5 Dec 2016 | Read review
“Go and find Sergio at the speed of light!”
 of 5 bubbles J_LovingEarth, 3 Dec 2016 | Read review
5 of 5
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