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London Hilton on Park Lane

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#298 of 1,078 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
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2,731 Reviews from our TripAdvisor Community

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There are newer reviews for London Hilton on Park Lane
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Showing 2,479: English reviews
Gloucestershire
Level Contributor
381 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 313 helpful votes
Reviewed 6 days ago NEW via mobile

We had an executive suite on the 24th floor with fantastic views over the city. The room was very well appointed with all the expected amenities of a 5 star hotel. The executive lounge was ok, it was extremely busy and lots of people had to stand as the seating was limited on the Saturday evening but listening to some... More 

Helpful?
1 Thank No1Scribbler
Hilton_ParkLane, Guest Relations Manager at London Hilton on Park Lane, responded to this review

Dear No1Scribbler, I am pleased that you enjoyed your stay, and that you found your room very comfortable, offering amazing views over London. However, I am sorry if you found the Executive Lounge rather busy and that you were not able to relax. We hope that this will not stop you from returning to our hotel in the near future.... More 

Newcastle upon Tyne, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago NEW

This is a hotel in a great location. Thanks to Natalie we had a room with a fabulous view of Hyde park winter wonderland after contacting and asking for a non-smoking room. The room was really clean with a complimentary fruit basket on arrival which was a lovely touch. All staff were pleasant. The only reason I gave a 4... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank leggylou_lou
Hilton_ParkLane, Guest Relations Manager at London Hilton on Park Lane, responded to this review

Dear leggylou_lou, We thank you for your comments, and that you were impressed with the Hyde Park view from your room and the complimentary amenities from Room Service in you room. However, I am sorry if you were rather disappointed with the space of the Executive Lounge. We hope to see you again in the near future. Kind regards, Natalie... More 

Duluth, Georgia
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 week ago NEW via mobile

We stayed with a child and service from the front desk and restaurant was excellent. My Hilton Diamond status was recognized we were ugraded to the Executive room. Breakfast was great and the room was clean. Extra bed was already placed in the room when we entered. It was very thoughtful. This hotel has the best bakery. Their bread tastes... More 

Helpful?
1 Thank bamanda2011
Hilton_ParkLane, Guest Relations Manager at London Hilton on Park Lane, responded to this review

Dear bamanda2011, I am pleased that you had a wonderful stay with us. It is great that the Executive Lounge attendant, Lauro, looked after you and your child ever so well, and I will ensure that he will receive your compliments. We hope to see you again in the near future. Kind regards, Natalie Tam More 

Colchester, United Kingdom
Level Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 1 week ago NEW

Stayed here for one night and was expecting it to be a bit more luxurious. Check-in process was quick & efficient and given a city view on the 14th floor. Good views of the London skyline looking to the east - The Shard, The London Eye, etc. Our room(1421) was fine with a lovely large comfy Super-King size bed and... More 

Helpful?
Thank Malesakeel
Hilton_ParkLane, Guest Relations Manager at London Hilton on Park Lane, responded to this review

Dear Malesakeel, Thank you for taking the time to share your recent feedback with us. I am pleased that your check in experience was efficient and that you enjoyed the views from your room, however, I am sorry to learn that during breakfast, the table was not fully set up or cleaned. I shall highlight this to the Restaurant Manager.... More 

A TripAdvisor Member
Reviewed 1 week ago NEW via mobile

Call in without booking and has to wait for around ten minute. Service was top quality and polite the food was excellent although a bit expensive if I had not got a discount card and a special offer of a free bottle of bubbly. This is a place for special events. I will go back in a few months but... More 

Helpful?
Thank A TripAdvisor Member
Hilton_ParkLane, Guest Relations Manager at London Hilton on Park Lane, responded to this review

Dear Guest, I am pleased that you had a pleasant dining experience, and that you were impressed with the quality of the food and service received. However, I am sorry to learn if you felt that the entertainment was rather loud, and I shall forward your comments to the Podium Restaurant Manager for review. Kind regards, Natalie Tam More 

Coventry, United Kingdom
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

Stayed here for two nights in November with my Partner as part of our anniversary celebrations. Nice and attentive staff on the front door, ready to help with luggage and any assistance. Check-in was fast, although I was not welcomed as a HHonors Silver member, but no drama. The gent on reception was friendly enough. We stayed on the 15th... More 

Helpful?
Thank richard d
Hilton_ParkLane, Guest Relations Manager at London Hilton on Park Lane, responded to this review

Dear richard d, I am pleased that you chose to stay with us in order to celebrate your anniversary. It is great to learn that the staff were very attentive, although I am sorry to learn that you were not welcomed as a Silver Hilton Honors member. Furthermore, I am sorry if you felt that the cleanliness levels were below... More 

Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 1 week ago via mobile

We stayed at the London Hilton on Park Lane last November and enjoyed it so much we booked again this November. Love the Mayfair location that is an easy walk to Green Park and the Hyde Park Corner tube stop. Love their Executive lounge level rooms with daily breakfast, afternoon tea and evening canapés and wine to enjoy. We watched... More 

Helpful?
Thank JBCabot
Hilton_ParkLane, Guest Relations Manager at London Hilton on Park Lane, responded to this review

Dear JBCabot, I am pleased to learn that you had a wonderful stay with us recently. It is great that you found the hotel's location very central and that you were able to make the most of the Executive Lounge. I am also glad that you were looked after very well by our Receptionist, Sergio, who will be thankful of... More 

Totnes, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

Stayed here recently and have stayed before, but found this stay very disappointing, luke warm food from room service and a mini bar fridge that wasn't working. I'm not usually one to criticise on Trip Advisor, but this stay was expensive and disappointing.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Ali H
Hilton_ParkLane, Guest Relations Manager at London Hilton on Park Lane, responded to this review

Dear Ali H, Although I am pleased that you had an enjoyable stay with us recently, I am sorry to learn that the same cannot be said for your most recent stay. It is concerning that you found the food from Room Service luke warm and that the fridge in your room was not functioning properly. Rest assured, we will... More 

Maidstone, United Kingdom
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 1 week ago

The suite was fine, but it's not the rooms that make a hotel! Looking at the reviews on here and management responses, in particular with regards to the ground floor Restaurant, they are very defensive and cast aside comments with "I will inform the Head Chef", in other words, they are not interested. I suggest they listen because Breakfast and... More 

Helpful?
Thank Penelope D
Hilton_ParkLane, Guest Relations Manager at London Hilton on Park Lane, responded to this review

Dear Penelope D, Thank you for taking the time to share your feedback with us, although I am sorry to learn that you experienced several issues whilst you had breakfast in our Podium Restaurant. Rest assured we do indeed take your comments onboard seriously, and they shall be communicated to the relevant department heads to carry out an investigation and... More 

1 review
Reviewed 1 week ago via mobile

Was really looking forward to this hotel for many weeks due to the name and the location and to be fair was pretty let down, overall not amazing in fact pretty standard, shower was cold the double bed was to single beds pushed together when if was a double king room?, windows don't open so can be pretty warm specially... More 

Helpful?
Thank aaron h
Hilton_ParkLane, Guest Relations Manager at London Hilton on Park Lane, responded to this review

Dear aaron h, I am sorry to read that you were disappointed with your stay, and that you experienced certain issues in your room. However, I am pleased that you enjoyed the hotel's central location, the staff were hospitable, and that you had a great breakfast experience. We highly appreciate your constructive feedback, as this will help us to improve... More 

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Staying in Mayfair

Neighbourhood Profile
Mayfair
Set beside some of London's best parks and home to world-class galleries, luxurious hotels, and famed thoroughfares, the ultra upscale Mayfair is one of London's most exclusive haunts. Here the shopping is haute, the dining is exquisite, and the nightlife is vibrant. A casual stroll through the area’s chic streets will reveal that Michelin stars and chauffeured cars are practically the norm here. Even if you're on a tight budget, this exceptionally well connected swath of Central London is worth exploring, if only for the chance to take a peak at the goings on of upper crust English society.
Explore this neighbourhood

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Podium Restaurant & Bar
Podium Restaurant & Bar
Cuisines: European, British
Trader Vic's
Trader Vic's
Cuisines: Asian, Polynesian, Hawaiian
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
In the heart of Mayfair, the London Hilton on Park Lane is close to all that London has to offer, whether it's musicals and theatres or world famous landmarks. Soaring high above the city streets, the hotel is famed for its unparalleled five star luxury. With 453 spacious guest rooms, including 56 suites, there is something to suit every taste. Meanwhile, the five bars and restaurants remain destinations in themselves, offering something for every taste, including our Michelin-starred restaurant Galvin at Windows and trendy nightclub Whisky Mist at Zeta. ... more   less 

Additional Information about London Hilton on Park Lane

Address: 22 Park Lane, London W1K 1BE, England
Region: United Kingdom > England > London > Mayfair
Price Range: $379 - $835 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — London Hilton on Park Lane 5*
Number of rooms: 453
Reservation Options:
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Also Known As:
London Hilton On Park Lane Hotel London
Hilton Hotel London
Hilton International London
Hilton London
Hilton Park Lane
Hotel Style:
#30 Green Hotel in London
#165 Family Hotel in London
#181 Romantic Hotel in London
#208 Business Hotel in London
#215 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from London Hilton on Park Lane staff and other travellers.
18 questions
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Questions? Get answers from London Hilton on Park Lane staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor, city views.”
 of 5 bubbles richardd460, 26 Nov 2016 | Read review
“The higher the floor, the better the view, but ask for a city view room.”
  • TV Table
  • Bathroom with separate shower (just out of shot)
  • View in the morning
  • View at night
  • King Bed
 of 5 bubbles DaleS427, 21 Nov 2016 | Read review
“Best location, best service, good restaurant inside the hotel.”
 of 5 bubbles L7494ZCannec, 20 Nov 2016 | Read review
“Try for a high room. Great views across London from all aspects. check you get a park view.”
 of 5 bubbles Kuta53, 18 Nov 2016 | Read review
“Park Lane Suites numbered 08 have the most MAGNIFICIENT views overlooking Hyde Park.”
 of 5 bubbles grahamnormanc, 16 Nov 2016 | Read review
5 of 5
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