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Mercure London Paddington Hotel
144 Praed Street, London W2 1HU England
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Avg. AU$435 /night, 12/9 - 12/10
AU$770
per night
AU$513
per night
AU$256
per night
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Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
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3.5
#626 of 1,151 hotels in LondonLocation
Rooms
Value
Cleanliness
Service
Sleep Quality
The Mercure Hotel Paddington is perfectly situated for anyone visiting London for business or pleasure. Only being a few strides from the Heathrow Express at Paddington Station and 3 London Underground lines.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Walking tours
Highchairs available
Taxi service
Business Centre with Internet Access
Conference facilities
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Happy hour
Meeting rooms
Photo copier / fax In business centre
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Dining area
Housekeeping
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
Languages Spoken
English, French, Spanish, Hindi and 4 more
Location
144 Praed Street, London W2 1HU England
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 98 out of 100
98
London City Airport
15.7 km•
See all flights
Heathrow Airport
20.1 km•
See all flights
Paddington
2 min•Underground
Rental Cars
170 Restaurants
within 0.5 kilometers
Reviews
3.5
2,487 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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The Mercure London Paddington Hotel garners accolades for its service and cleanliness, with guests often mentioning the attentive housekeeping and friendly staff, despite occasional mentions of unresponsiveness. While the historic charm and cozy atmosphere are well-regarded, opinions on the rooms are mixed; they are praised for their cleanliness but criticized for being compact and somewhat outdated.
The hotel's prime location near Paddington Station is a highlight for many travelers, although views on value and amenities are polarized, with some guests questioning the balance of cost versus room size and functionality.
Location
Convenient
Atmosphere
Charming
Rooms
Cramped
Value
Reasonable
Cleanliness
Spotless
Service
Inconsistent
Amenities
Satisfactory
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2,487Reviews21Q+A100Room tips
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Detailed Reviews
I stayed 6 days during Christmas with 30% discount and breakfast under global sales. It doesn't matter not to be any next level upgrade for my Platinum level, but there is not any online checkin email.
Staff for housekeeping are really work hard to clean my room under 4 luggage in the 10 sqm room.
The rate includes breakfast. I can choose Hotel Indigo London Paddington as alternative for some days. Indigo has more choice especially vegan. Anyway, you must taste both if there is the chance.
Staff for housekeeping are really work hard to clean my room under 4 luggage in the 10 sqm room.
The rate includes breakfast. I can choose Hotel Indigo London Paddington as alternative for some days. Indigo has more choice especially vegan. Anyway, you must taste both if there is the chance.
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Review collected in partnership with Accorhotels.com
Date of stay: December 2019Trip type: Travelled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GuestRelations L, General Manager at Mercure London Paddington Hotel
Responded 13 Jan 2020
Dear raymondD8810UO, Many thanks for sharing your experience with us. I am delighted to note you enjoyed your stay overall and hotel lived up your expectations. Your kind words about the hardworking housekeeping staff is valuable for us to know and I shall make sure to thank them for the excellent service and pass on your feedback Thank you once again for your valuable feedback and we look forward to welcoming you again for another enjoyable stay. Best Regards, Usman Ali | General Manager Mercure London Paddington
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed there fore 13 nights after coming back to the UK.
The hotel's location was really nice and just a few steps from the Covid test centre which was really convenient for the UK arrival tests.
The staff was all nice.
However, there were quite a number of constructions around the hotel which sometimes caused too much noise during the day; yet, the dust was all around the area.
Also, the wall was a little too thin so you could hear when people fought or talked in front or next to your room.
Shampoo and shower gel were provided BUT not together.. some day there were only 3-4 bottles of shampoo and some day were tons of shower gel.
Would recommend for a short stay if you happen to have business around there but for a long-stay, you might wanna look for some places more quietly.
The hotel's location was really nice and just a few steps from the Covid test centre which was really convenient for the UK arrival tests.
The staff was all nice.
However, there were quite a number of constructions around the hotel which sometimes caused too much noise during the day; yet, the dust was all around the area.
Also, the wall was a little too thin so you could hear when people fought or talked in front or next to your room.
Shampoo and shower gel were provided BUT not together.. some day there were only 3-4 bottles of shampoo and some day were tons of shower gel.
Would recommend for a short stay if you happen to have business around there but for a long-stay, you might wanna look for some places more quietly.
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Review collected in partnership with Accorhotels.com
Date of stay: August 2021Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Stayed for a few nights in a high floor for business. Elevator was not working but guests were offered to take luggage up and down by the staff on check in which was a plus, as I struggle with steps they also managed to find me a room on a lower floor the next day.
Rooms are smaller than they show on the pictures on websites and a bit dated, but its not the staffs fault. Room had everything I needed, mini fridge, kettle, and I really enjoyed the bottle of shower gel/shampoo as it was a bottle attached to the wall, no fear of running out.
Quick call to reception on departure and a few minutes later my bags were taken down. All staff I met were friendly regardless of the hardship and treatment received by other guests.
I will come back here when in London again.
Rooms are smaller than they show on the pictures on websites and a bit dated, but its not the staffs fault. Room had everything I needed, mini fridge, kettle, and I really enjoyed the bottle of shower gel/shampoo as it was a bottle attached to the wall, no fear of running out.
Quick call to reception on departure and a few minutes later my bags were taken down. All staff I met were friendly regardless of the hardship and treatment received by other guests.
I will come back here when in London again.
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rob S, Marketing at Mercure London Paddington Hotel
Responded 18 Oct 2022
Dear Christian D, Many thanks for visiting us at Mercure London Paddington and for sparing some time to leave feedback. I apologise for any inconvenience caused by the elevator being out of use, I am glad to hear that the reception staff were able to accommodate you with a room on a lower floor and that you were satisfied with the room amenities provided. At Mercure London Paddington we pride ourselves on customer service and I am happy to hear you were pleased with your overall stay. We look forward to welcoming you back in the future. Kind regards, Rob S
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Convenient hotel, close to Paddington Station for easy and quick access to tube and rail services. Despite being on a busy road didn't notice any traffic noise. Given late evening departure flight, Bogdan at reception organised a late checkout which meant we could freshen up before leaving for our flight - luckily the room hadn't been otherwise booked.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GuestRelations L, General Manager at Mercure London Paddington Hotel
Responded 16 Feb 2020
Dear 68rowdy, Thank you for sharing your valuable feedback with us. Your feedback is of a big importance to us as it reflects our level of customer service and care. Your kind words about kind and helpful service by Bogdan is valuable for us to know and I shall make sure to thank him for the excellent service and pass on your feedback. We look forward to welcoming you back to the hotel in the near future. Best Regards, Usman Ali | General Manager Mercure London Paddington
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked this hotel based on the photos and proximity to Paddington for a one night stay in London . We checked in with our daughter in the morning but could not see our room as it was too early , not a problem .....until we got there at 9.30pm ! Some very clever photography had made a shoebox ( family room , don`t make me laugh ) that overlooked a brick wall at the back of the hotel look like a suite ! Not only that but the room stank of silicon , the result of recent building works . The manager at the reception accepted that he knew previously about the problem but also said that no other rooms were available .... he did remember after 10 mins that they had a sister hotel next door and showed me to an unexciting room there . Needs must , we said yes . At that point , we discover that the receptionist had just let the room to someone else , brilliant ! Ultimately we paid £20 taxi fare to go to the lovely Exhibitionist hotel in South Ken , should have gone there in the first place !! It has taken six weeks to get a refund through Booking.com , and numerous phone calls and emails . It is only thanks to Lourdes at the hotel that this happened, whilst the hotel were originally at fault , Booking .com have been shocking. Impossible to get through to anyone and have a rational conversation .
At some point, hotels have to take sensible photos of what they are offering , and not offer the Hanging Gardens of Babylon when they are offering a flower pot !
At some point, hotels have to take sensible photos of what they are offering , and not offer the Hanging Gardens of Babylon when they are offering a flower pot !
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It's now been quite a while since I visited a Mercure Hotel, with COVID-19 putting the brakes on most forms of travel. Certainly, with this location, I was missing a treat. I checked in around 9pm and was informed by the incredibly courteous receptionist that I had been upgraded, which was much appreciated after the long day. The room was spotless and came with the vast majority of pre-covid amenities, including the Nespresso machine, as well as a beautifully hot rain shower which was also much required after a long day of travelling. For the £72 paid for the night, just a day before visiting, I'd say that the value for money in terms of being right on Paddington's doorstep is nigh on unbeatable.
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Date of stay: May 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stopped at this hotel on 25/01/20 for one night. Instead of staying at an Hotel at Heathrow Airport, I boarded the Heathrow Express, for a 15 min journey into Paddington Station. The hotel is 2 mins walk from the station. Exit the station by the large roadway exit, walk to the top of the road. Turn left, cross the road staying on the left hand side, and its there. If you reach McDonalds, you have gone too far.
The Hotel is a compact design, very clean and the check in staff where very helpful. Bogdan and Gabriel could not do enough for us to ensure our stay was as comfortable as possible.
The room was very clean, well presented and offered all the amenities you would need.
I found stopping here gave me a larger option of dining facilities as opposed to being stuck at the airport.
Bonus feature was, as we where not flying out to much later in the evening, the hotel very kindly lets you leave your excess luggage, free of charge, for 24 hours. This is cheaper than the £30 being charged by the kiosk on Paddington station.
The Hotel is a compact design, very clean and the check in staff where very helpful. Bogdan and Gabriel could not do enough for us to ensure our stay was as comfortable as possible.
The room was very clean, well presented and offered all the amenities you would need.
I found stopping here gave me a larger option of dining facilities as opposed to being stuck at the airport.
Bonus feature was, as we where not flying out to much later in the evening, the hotel very kindly lets you leave your excess luggage, free of charge, for 24 hours. This is cheaper than the £30 being charged by the kiosk on Paddington station.
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Date of stay: January 2020
Rooms
Cleanliness
Service
Room Tip:Â We had a room facing Praed Street, but it was sound insulated.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GuestRelations L, General Manager at Mercure London Paddington Hotel
Responded 6 Feb 2020
Dear PaulA126, Thank you for your fantastic review on your recent stay at the Mercure London Paddington. I am delighted to note that you enjoyed your stay with us and it was a pleasure to read your comments about great location, clean rooms and helpful staff. Your kind words about welcoming and helpful service by Bogdan and Gabriel is valuable for us to know and I shall make sure to thank them for the excellent service and pass on your feedback. Thank you once again for sharing your valuable feedback and we look forward to welcoming you again for another enjoyable stay. Best Regards, Usman Ali | General Manager Mercure London Paddington
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The best stay ever in London. The location was Very convenient for me because you can take the train to Heathrow in 20 min or less. Staff was really helpful especially the guy from the front desk.The rooms I think are a bit small but clean and cozy with all what you need.I will come back!
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Date of stay: February 2020
Rooms
Service
Sleep Quality
Room Tip:Â Close to station
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GuestRelations L, General Manager at Mercure London Paddington Hotel
Responded 3 Feb 2020
Dear Hoffa81, Thank you for the fantastic review on your recent stay at the Mercure London Paddington. I am delighted that you enjoyed your stay with us and it was a pleasure to read your comments about the convenient location, clean room and the really helpful service you received from our front desk staff. Thank you once again for sharing your valuable feedback and we look forward to welcoming you again for another memorable stay. Best Regards, Usman Ali | General Manager Mercure London Paddington
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel room was very small and standard for the price, the double bed was very small and bathroom.
I stayed for two nights and outside our window was building works, work men were drilling the ground and being loud from 7PM- 5AM onwards.
Opposite our bedroom was a staff room, could hear the staff taking loud early in the morning, on a positive note the bed was comfortable and the room was clean.
I stayed for two nights and outside our window was building works, work men were drilling the ground and being loud from 7PM- 5AM onwards.
Opposite our bedroom was a staff room, could hear the staff taking loud early in the morning, on a positive note the bed was comfortable and the room was clean.
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Date of stay: October 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It is difficult to find the correct rating for this hotel.
Is it downright bad? Perhaps not, but it does fall below the minimum standard one would expect of a hotel of this category. To be fair, we did get a good nights sleep (but see below); the room was clean (but see below); and the plumbing mostly worked (but see below).
It’s hard to know where to start with the long list of shortcomings of this hotel, so I will start in chronological order. The receptionist who checked us in was offhand and casual, did not acknowledge me as a member of the hotel’s loyalty scheme, and did not give us the breakfast vouchers we had asked for. The room was clean but very small, even by London standards. It was fitted with an air-conditioning unit that was visibly filthy on the inside and caused the room to smell of sweaty socks when turned on. Usable air conditioning would have been useful, as the hotel is on a busy street adjacent to a building site (not the serene location promised in the hotel’s blurb). After the first night, housekeeping did half a job, replacing some towels but not others, replenishing some hospitality tray items but not others, and not making up the bed. We had three lots of shampoo but no shower gel. On the second night there was no hot water. Overall, the staff, none of whom wore name badges, gave the impression that they were poorly trained, poorly managed, poorly motivated and just didn’t care. Breakfast was better, with friendly, efficient service and nice food, though several breakfast items were unavailable.
Is it downright bad? Perhaps not, but it does fall below the minimum standard one would expect of a hotel of this category. To be fair, we did get a good nights sleep (but see below); the room was clean (but see below); and the plumbing mostly worked (but see below).
It’s hard to know where to start with the long list of shortcomings of this hotel, so I will start in chronological order. The receptionist who checked us in was offhand and casual, did not acknowledge me as a member of the hotel’s loyalty scheme, and did not give us the breakfast vouchers we had asked for. The room was clean but very small, even by London standards. It was fitted with an air-conditioning unit that was visibly filthy on the inside and caused the room to smell of sweaty socks when turned on. Usable air conditioning would have been useful, as the hotel is on a busy street adjacent to a building site (not the serene location promised in the hotel’s blurb). After the first night, housekeeping did half a job, replacing some towels but not others, replenishing some hospitality tray items but not others, and not making up the bed. We had three lots of shampoo but no shower gel. On the second night there was no hot water. Overall, the staff, none of whom wore name badges, gave the impression that they were poorly trained, poorly managed, poorly motivated and just didn’t care. Breakfast was better, with friendly, efficient service and nice food, though several breakfast items were unavailable.
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Date of stay: August 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Needs work. My room was very dark as it had no window, just a light well. Desk lamp was broken and dangerous with exposed wires. Room looked generally tired.
None. You would be better advised to travel by train/tube if you have to stay here at all
That number is valid but there is no one to answer the call. Goes to voice mail.
Dear Sjjdxb
I hope you are well. Yes there is a safe in all of our guest bedrooms.
Take care
Lisa
Lisa Kearney
General Manager
"If you seek large spaces, this hotel has excellent value but small in size, boutique style small."Read full review
"The Gps get sketchy getting to the hotel ask the public for the directions , its opposite Mcdonalds"Read full review
…
PRICE RANGE
AU$267 - AU$520 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
quality inn london, quality crown hotel paddington, quality crown london
LOCATION
United KingdomEnglandLondonPaddington
NUMBER OF ROOMS
86
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about Mercure London Paddington Hotel
Which popular attractions are close to Mercure London Paddington Hotel?
Nearby attractions include Paddington Station (0.2 km), Alexander Fleming Laboratory Museum (0.2 km), and Paddington Waterside (0.4 km).
What are some of the property amenities at Mercure London Paddington Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Mercure London Paddington Hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Mercure London Paddington Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Mercure London Paddington Hotel?
Conveniently located restaurants include Hayat Paddington, Altonapoli Italian Restaurant Paddington, and Nipa Thai Restaurant.
Are there opportunities to exercise at Mercure London Paddington Hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Mercure London Paddington Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure London Paddington Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Mercure London Paddington Hotel?
The staff speaks multiple languages, including English, Spanish, French, Hindi, Polish, Romanian, and Lithuanian.
Are there any historical sites close to Mercure London Paddington Hotel?
Many travellers enjoy visiting Houses of Parliament (3.9 km), Tower of London (6.9 km), and Churchill War Rooms (3.5 km).
Does Mercure London Paddington Hotel have any great views?
Yes, guests often enjoy the city view available here.