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Hilton London Kensington

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Hilton London Kensington
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3,651 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton London Kensington
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Showing 3,158: English reviews
Melbourne
Reviewed 5 July 2014

I stayed at the Hilton Kensington for 3 nights in June 2014 in a double deluxe room. It was a very pleasant stay. The room was very clean and spacious. It felt more like a little apartment (minus a kitchen). The staff were excellent and helped out a lot. The breakfast which was included in my stay was really good....

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Helpful?
1Thank TravellerR33
Hilton-Kensington, General Manager at Hilton London Kensington, responded to this review

Dear TravellerR33, I am so pleased that you had a great 3 night stay with us last month. Thank you very much for your kind comments and for sharing your experience with everyone on TripAdvisor. The whole team and I very much look forward to welcoming you back to Hilton London Kensington when you are next visiting from Australia! Kind...

New York, United States
Reviewed 4 July 2014

Incredibly overpriced, dirty rooms, unpolite staff, very small rooms, unstable internet. Staff very unhelpful. Not really sure what else you need me to report. They ask for more money even for towels and bathroom products. The room was incredibly small and priced at a very high rate that really does not compare with that of other much more valuable hotels...

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Helpful?
3Thank Antonio I
Hilton-Kensington, General Manager at Hilton London Kensington, responded to this review

Dear Antonio I, I was disturbed to learn that you did not have a positive experience with us and at the outset, please accept my sincere apologies. In light of the number of concerns which you have raised, I would be grateful if you would kindly contact my PA, Holly (holly.randall@hilton.com) in order that she can obtain further information from...

Oslo, Norway
Reviewed 4 July 2014

Cons: -They charged us 28 pounds from something taken from the minibar we never took. -Housekeeping didn't refill the bathroom with enough toilet paper (we were only two people), so we had to ask the concierge for more. Pros: -Good location and neighborhood. -Close to the underground station, shopping mall, fast food restaurants and Starbucks etc. However, we will not...

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Helpful?
2Thank CHaRTaH
Hilton-Kensington, General Manager at Hilton London Kensington, responded to this review

Dear CHaRTaH, Thank you for taking the time to share your feedback with us following your stay in April. I must offer my sincere apologies for the evident disappointment caused. I have shared your invaluable feedback with the departmental heads in order that each of the points you have raised can be taken on board. Our mini bars are operated...

Washington
Reviewed 2 July 2014 via mobile

Tiny rooms. Narrow doors and hallways. Tubs impossible to climb into. Poorly decorated. Hasn't been updated since about the 1970's. Used to be a smoking hotel and still smells of tobacco usage. Not too much in the neighborhood except for Westfields mall and a tube. Definitely skip it.

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2Thank Ricki K
Hilton-Kensington, General Manager at Hilton London Kensington, responded to this review

Dear Ricki K, Thank you for taking the time to post a review on TripAdvisor, following your recent stay with us. I was disappointed to note that you were not entirely satisfied with your stay and would like to offer my sincere apologies for any disappointment caused. We have recently converted to a[LG : ] fully non-smoking hotel and have...

Napa, United States
Reviewed 30 June 2014

Wasn't our best Hilton experience, room was average, staff could have been more helpful. Location was good. Advice rom staff for first timers was fair at best. We would not return to this hotel again.

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Helpful?
Thank Robert D
Hilton-Kensington, General Manager at Hilton London Kensington, responded to this review

Dear Robert D, I am most grateful for you taking the time to share your invaluable feedback with us and at the outset, please accept my apologies for the disappointment caused during your recent stay. I was disappointed to learn that you found the team to be unhelpful and both the Front of House Manager and myself would like to...

Reviewed 29 June 2014

I don't understand the negative reviews of this hotel. I found the reception staff extremely helpful and friendly, my room was very clean, comfortable and quiet. The breakfast was to the usual Hilton standard and the check out process was smooth. The hotel is easy to reach as it is within walking distance of Shepherd's Bush tube, so not far...

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Helpful?
3Thank Brenda C
Hilton-Kensington, General Manager at Hilton London Kensington, responded to this review

Dear Brenda C, Thank you so much for your wonderful feedback. I have shared your kind comments with the team here and we are all delighted that you had such a positive experience with us! We are equally as pleased that we will have the pleasure of welcoming you back some time in the future when I am sure you...

Niagara Falls
Reviewed 29 June 2014 via mobile

Outside looked old but we loved the inside. Very well treated by staff. Spent a little more for executive room and saved on breakfast and snacks. Location is 5 minute walk to massive Westfield Mall and Sheperds Bush Tube station. Bus stops in front. Really convenient without the higher prices.

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Helpful?
1Thank joejw50
Hilton-Kensington, General Manager at Hilton London Kensington, responded to this review

Dear joejw50, Thank you for posting a review on TripAdvisor regarding our hotel. I was so pleased to learn that you had a great stay with us and that the team treated you well. We hope to see you back in the future for another satisfactory stay, in a nice room, receiving a first class service here at Hilton London...

Aberdeen
Reviewed 27 June 2014

Reading other peoples negative reviews, I think we must have been staying at a completely different hotel! My hubby and I stayed here for our anniversary weekend and we had a thoroughly pleasant stay. Check in was fast and very courteous and luckily for us we got an upgrade to an exec room with access to the lounge. Our room...

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Helpful?
1Thank MrsPlod2010
Hilton-Kensington, General Manager at Hilton London Kensington, responded to this review

Dear MrsPlod2010, I was delighted to learn that you and your husband had a thoroughly pleasant stay with us for your anniversary recently. Many congratulations again and I am pleased you enjoyed the champagne! I appreciate your invaluable feedback concerning the number of people using the Executive Lounge. We do have a receptionist located in the Lounge in order that...

Limerick, Ireland
Reviewed 26 June 2014

Checkout was extremely slow. I was overcharged at the desk and refunded later which took 7 days to process. No apology or explanation was given or was this even explained to me that this was after happening if was only when I went to bank to take out money that I realised I was short.

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Helpful?
Thank Elaine R
Hilton-Kensington, General Manager at Hilton London Kensington, responded to this review

Dear Elaine R, I am disappointed to learn that you encountered some difficulties during check out and at the outset, please accept my sincere apologies for the inconvenience caused. I was equally disappointed to note that you did not receive an apology or explanation as to why this happened. With that in mind, I would be grateful if you could...

London, United Kingdom
Reviewed 24 June 2014

We used this hotel as it was recommended by the tour company we were going to travel with. As a Hilton hotel plus being in Kensington we thought it would be a more upmarket hotel than we would normally stay in. We were sadly mistaken. The rooms were tatty with rather small beds and no WiFi. The food was extremely...

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Helpful?
3Thank Jude L
Hilton-Kensington, General Manager at Hilton London Kensington, responded to this review

Dear Jude L, Thank you for taking the time to post a review on TripAdvisor regarding our hotel. I was sorry to learn that you were disappointed with your stay and I have shared your comments with the team who were equally disappointed. I was concerned to note that you found the team to be unhelpful and I would appreciate...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Avenue Bar & Lounge
Avenue Bar & Lounge
Cuisines: American
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Hilton London Kensington is located close to a lot of London event venues and some great shopping too. Only about a 7-minute walk from Holland Park underground station and one of the main central tube lines, Hilton London Kensington is surrounded by places to eat, drink, shop, and watch bands. There is always comedy or music at the Hammersmith Apollo - a simple walk away, or sporting events at Wembley stadium - a short train ride away. And with the modern, well-stocked Westfield shopping center located just across the road, when you stay at Hilton London Kensington you can shop all day. Whatever you chose to do in your spare time, the hotel itself is bright and airy. All the rooms have an LCD flat screen TV and a mini bar. If you don’t want a night in, relaxing in your comfortable room and don’t want to venture too far either; choose to dine in the romantic West Eleven restaurant after making the most of the 24-hour gym and the relaxing sauna and steam room. Staying at the Hilton London Kensington is about making the most out of your time in London. ... more   less 

Additional Information about Hilton London Kensington

Address: 179-199 Holland Park Avenue, London W11 4UL, England
Region: United Kingdom > England > London
Price Range: $167 - $395 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Kensington 4*
Number of rooms: 601
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hilton EMEA, Hotels.com, Hotwire, Travelocity, HotelTravel.com, Orbitz, Priceline and Odigeo so you can book your Hilton London Kensington reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton London Kensington Hotel London
London Hilton
Hilton Kensington
Hotel Style:
#309 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Hilton London Kensington staff and other travellers.
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Questions? Get answers from Hilton London Kensington staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors were much quieter.”
 of 5 bubbles 335traceyj, 4 Dec 2016 | Read review
“The corridors are long 3057 was nearer the lift area and appeared bigger than the rooms at the farther end??”
 of 5 bubbles 283pamt, 27 Nov 2016 | Read review
“Four lifts/elevators in lobby.”
 of 5 bubbles 738gordonb, 26 Nov 2016 | Read review
“inside facing rooms are quieter”
 of 5 bubbles A7982QYjohnk, 24 Nov 2016 | Read review
“Look for other hotels in the area first.”
 of 5 bubbles sonnyj704, 20 Nov 2016 | Read review
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