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Hilton London Kensington

4,435 reviews
#506 of 1,077 Hotels in London
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Traveller (853)
Room & Suite (292)
Dining (61)
Overview
  • Excellent22%
  • Very good43%
  • Average23%
  • Poor8%
  • Terrible4%
Travellers talk about
Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
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Offers from Hilton London Kensington
Special Offer: SAVE UP TO 25%
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Rooms
4 Feb.5 Feb.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,435)Write a Review
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All reviewsholland parkwestfield shopping centreshepherd's bushthe executive loungecentral linenotting hilltube stationbus stopan upgradetwin roomwest endfew minutes walkkensingtonconciergeolympiaheathrowpubs
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1,061 - 1,065 of 3,840 reviews
Reviewed 31 July 2016 via mobile

Hotel staff were very helpful, but the room left a lot to be desired, the bathroom door would not shut. It was clean but could have done with a lick of paint. No plug sockets near the bed and all other sockets were in use....More

1  Thank kathryn o
Response from PatriciaMah, General Manager at Hilton London KensingtonResponded 16 August 2016

Kathryn Thank you taking the time out to post your review, I am sorry to read that you were somewhat disappointed with your stay. Please be assured that your points are being reviewed. Please do contact me personally when your plans take you back to...More

Reviewed 31 July 2016

Had an afternoon tea there on a Saturday for 4 people. We had said weeks in advance that one person did not eat read meat, and another did not eat cheese, so requested this was borne in mind for the sandwich fillings. We paid £20...More

2  Thank Dinkytandy
Response from Hilton_Kensington, Manager at Hilton London KensingtonResponded 9 August 2016

Dear Dinkytandy Thank you for the review of your afternoon tea experience with us as part of an event. I was disappointed to read of your experience and can assure you that your feedback has been passed onto our Executive Chef and Food & Beverage...More

Reviewed 30 July 2016

From the moment we tried to collect our keys the experience was poor. Had complimentary drinks on arrival but limited choice. The room was dirty and screaming children in executive lounge put me off staying again.

Review collected in partnership with Hilton Hotels & Resorts
2  Thank Jason R
Response from Hilton_Kensington, Manager at Hilton London KensingtonResponded 3 August 2016

Dear Jason R Thank you for the review. We're sorry to hear that we did not meet your expectations on this stay. Thank you for providing us with the feedback Nick Rooms Division Manager

Reviewed 30 July 2016

It was one of my business Trip.I stayed 5 nights.Hotel is in very good location.Room Service is good. I paid the bill with my AMEX card. Later when I checked my AMEX statement there was an additional charge which is not reflecting on my original...More

Review collected in partnership with Hilton Hotels & Resorts
Thank Felix I
Response from Hilton_Kensington, Manager at Hilton London KensingtonResponded 1 August 2016

Dear Felix I Thank you for your review. I am sorry to hear of the issues experienced with billing. Please email me the details and I will deal with this personally for you Nick Rooms Division Manager nick.boyd@hilton.com

Reviewed 29 July 2016 via mobile

London was great on its own but hotel experience sucked. Was given a room at level 6 and noticed that it was really warm in the room. Thought it was because I had just checked in and the AC needed some time to cool. Did...More

3  Thank Alicia A
Response from Hilton_Kensington, Manager at Hilton London KensingtonResponded 1 August 2016

Dear Alicia A I am sorry to read of this experience. We would love to make it up to you if you wouldn't mind emailing me directly on nick.boyd@hilton.com. I hope we can have the chance to welcome you back to the hotel in the...More

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About
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
USD 129 - USD 266 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#318 Luxury Hotel in London
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
USD 129 - USD 266 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#318 Luxury Hotel in London
Room types
Non-Smoking Rooms, Accessible rooms
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Traveller (853)
Room & Suite (292)
Dining (61)
Pool & Beach (2)
Hotel & Grounds (483)
Bathroom (126)
Business Centre & Event Rooms (21)
Questions & Answers
Ask a question
Geoffrey R
4 December 2017|
AnswerShow all 3 answers
Response from Hilton_Kensington | Property representative |
Hi Geoffrey, Many thanks for your message! We don't have a shuttle bus service from the airport to our hotel. Our Concierge team can arrange an airport pick up if you would like, you can call them on +44 207 602 9397 and... More
0
Votes
Matthew F
20 November 2017|
AnswerShow all 7 answers
Response from Hilton_Kensington | Property representative |
Hi Matthew F, we do have a car park in the hotel. The cost is £35 for 24 hours during Monday to Friday. We look forward to welcoming you on Thursday. Kind Regards Team Kensington
0
Votes
Porkchip
14 November 2017|
AnswerShow all 6 answers
Response from Hilton_Kensington | Property representative |
Hi Porkchip, thank you for choosing to stay at Hilton London Kensington. The price of our full English buffet breakfast, with an array of hot and cold options is £14 when purchased upon check-in. We look forward to welcoming... More
1
Vote
Room Tips
"Because we wanted a quiet room, we asked for one at the back of the hotel. It was quiet with no traffic noise."
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"its a little noisy on the street side."
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"Many rooms available which face away from the main road."
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"Back of building not on main street"
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