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Novotel London West

Booking.comUSD 162*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 191*
USD 162*
USD 191*
USD 162*
USD 191*
USD 162*
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Novotel London West
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3,590 Reviews from our TripAdvisor Community

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There are newer reviews for Novotel London West
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Showing 2,391: English reviews
Greve, Denmark
Reviewed 1 week ago

Serviceminded staff, nice and clean rooms. Full breakfast buffet like most hotels. Fancy but dull bar. Powerful internet connection. Located close to buses and metro. All in all a good hotel but a bit pricey.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Alex-the-1-and-only
NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Thank you for your review, Alex-the-1-and-only, and I am glad that you overall had a pleasant stay with us. We are disappointed however that we only received three stars, but we appreciate your honest words. We do hope though that we can welcome you back in the future and get the last two stars from you! :) Best wishes, Imke...

Reviewed 1 week ago

I would reccond this hotel to anyone coming to London. We used it for a few days to get over any jet lacg and to see some old haunts. You can can an H1 bus to the hotel entrance. If you have rented a car it is only about 5 minutes from Heathrow. The hotel was comfortable with a nice...

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Helpful?
Thank Rita H
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear Rita H, Thank you very much for you really nice review. We are happy to read that you enjoyed the hotel, its facilities and its location. It was a pleasure for us to have you as our guest. Kind regards, Marjorie Morello Guest Relations Officer

Surrey, United Kingdom
Reviewed 1 week ago

We stayed for one night only and were given an upgrade on arrival which was very gratefully accepted with free breakfast. The rooms are modern and clean and the bed was comfortable. The breakfast offers a good, varied choice and if we were to stay in Hammersmith again we would definitely book at the Novotel again.

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Helpful?
Thank carolgoddard40
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear carolgoddard40, Thank you very much for this nice comment. We are glad to read that you enjoyed your experience at Novotel London West and that you liked your room and the breakfast. We were really happy to have you as our guest and we are looking forward to welcoming you back again soon. Sincerely, Marjorie Morello Guest Relations Officer

Reviewed 1 week ago

The rooms were quire large and very comfortable. The hotel has a gym and 2 dining areas. there are lots of shops and tourist spots in the near vicinity. The staff could not be more helpful with any requests. The a la carte dining was exceptional. A lovely hotel experience overall.

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Helpful?
Thank Kim B
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear Kim B, Thank you very much for reviewing your recent stay with us. We are pleased to read that you enjoyed your room, the hotel and its facilities. It was a pleasure to welcome you in our establishment and we are hoping to have the chance to see you again soon. Warm regards, Marjorie Morello Guest Relations Officer

Helsinki
Reviewed 2 weeks ago via mobile

The hotel is outdated and desperately needs renovation. However, the service and amenities are magnificent. Location is great, just a few minutes walk to Hammersmith and Westfield shopping mall is pretty close too. I guess in London's scale this is an okay hotel.

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Helpful?
Thank Jaakkoni
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear Jaakkoni, Thank you for finding the time to leave a comment about your recent stay with us. I am sorry to read that the hotel could not fully meet your expectations; please rest assured that we are going take your feedback into consideration and the concerned department will be informed about it. However, I am happy that you enjoyed...

Leeds, United Kingdom
Reviewed 2 weeks ago

I stayed at the Novotel London West Friday May 5th until the Saturday. Having stayed at Novotel before and given its location to where I needed to be, it was an obvious first choice - I just wished I hadn't bothered and found somewhere else. To be fair, the hotel did provide an upgraded room at no cost, but if...

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Helpful?
Thank Michael H
NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear Michael H, Thank you very much for sharing your feedback on Tripadvisor as well. It was a pleasure having you as our guest and I was happy that you were picked as a 'Guest of the Day' and benefited from a complimentary room upgrade and welcome drink. I believe your concerns have been personally addressed by one of our...

Truro, United Kingdom
Reviewed 2 weeks ago

We were disappointed as we don't think we were given the superior room we had booked. Reception did not take the trouble to check our booking and simply allocated us a standard room (7003). We have stayed here on a number of occasions so our treatment was doubly disappointing. Reception did not even take the time to properly check our...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank 818gisellee
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear 818gisellee, Thank you very much for taking the time and effort to write this review. We are really sorry to read that the Superior room did not met your expectations. The Superior room advertised on the website is actually our first category of room which correspond to a standard room. Please allow me to express my sincerest apologies concerning...

Colchester
Reviewed 2 weeks ago

All the staff at this hotel were the most friendliest & the most helpful that i have ever encountered. The menu was more than adequate. Breakfast and all food options was more than sufficient and as equally efficiently run to perfection and we have stayed at a lot of boutique and 5 star hotels that could not match the staff...

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Helpful?
Thank lisa s
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear lisa s, Thank you very much for this amazing review ! We are really pleased to read that you enjoyed your stay with and that you liked the attitude of our teams as well ! It was a pleasure to have you as our guest and we are looking forward to welcoming you back again. Kind regards, Marjorie Morello...

Reviewed 2 weeks ago via mobile

My family and I stayed at this hotel from April 17, 2017 to April 21, 2017 and found the experience to be average. The hotel is conveniently located minutes away from Hammersmith Station and there are a great deal of restaurants, shops and shopping malls close by. The staff are very friendly and helpful. There is a business center, fitness...

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Helpful?
Thank Kevin B
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear Kevin B, Thank you for taking your time and effort to review your recent stay at Novotel London West. We appreciate your honest feedback and we are sorry that we could not fully meet your expectations in terms of room space. We apologize for the shower inconvenience you faced during your stay; please rest assured that our team is...

Reviewed 2 weeks ago via mobile

Clean & spacious hotel. Stayed here for 2 nights when I was attending a concert close a by. Would recommend for families and solo travelers alike. There is a lot of restaurants and bars in the area too so you don't have to travel far to get the London feeling.

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Helpful?
Thank Sabrina V
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear Sabrina V, Thank you for finding the time to leave a comment about your recent sty with us. I am delighted to read that you enjoyed your stay in our Hotel and that you took advantages of the bars and restaurants in Hammersmith area. It is our hope to welcoming you back very soon. Kind regards, Nicole Caria Guest...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Artisan Grill
Artisan Grill
Cuisines: British
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Ideally located for easy access to all of London’s key business districts as well as historical, cultural and social attractions, Novotel London West is also conveniently close to Heathrow airport and has excellent road and rail links to the rest of the United Kingdom. This large, modern hotel offers guests a selection of different dining options as well as an extensive fitness centre, secure on-site parking, business services and meetings and events facilities. ... more   less 

Additional Information about Novotel London West

Address: 1 Shortlands | Hammersmith International Centre, London W6 8DR, England
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , Hammersmith / Fulham
Price Range: $189 - $317 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London West 4*
Number of rooms: 630
Reservation Options:
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Also Known As:
Novotel London West Hotel London
Accor London West
London Novotel
Hotel Style:
#285 Luxury Hotel in London
#303 Family Hotel in London
#349 Romantic Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Novotel London West staff and other travellers.
43 questions
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Questions? Get answers from Novotel London West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask in the reception where the big parties are located and stay away from them- not on the floor above or below as the noise will travel!”
AnnaFrancoise, 4 Apr 2017 | Read review
“enjoy the evening dinner from the buffet menu, damn its good, and excellent value!”
cinefilm62, 4 Apr 2017 | Read review
“The rooms on the 9th floor (the top floor) are quieter, and offer a lovely city view from the top.”
KWSharma, 1 Apr 2017 | Read review
“Rooms facing the city, as the back is facing a construction site”
markcS2089ZQ, 27 Mar 2017 | Read review
“Ask for a Thames view and the highest floor they can do - there are 9.”
JohnR249, 26 Mar 2017 | Read review
5 of 5
Booking.com
USD 162* /night
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Expedia.comUSD 162
NovotelUSD 162
HotelQuicklyUSD 191
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Prices are for 1 room, 2 adults
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