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Novotel London West

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3,243 Reviews from our TripAdvisor Community

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Showing 2,165: English reviews
Andover, United Kingdom
Reviewed yesterday NEW

Good location but so busy, with the convention centre next door it can be very difficult to even get a drink, checkin is good, all staff very helpful, rooms are fine with good wifi connection, the best must be the buffet breakfast, forget the price, just enjoy!

Thank warbac
west sussex
Reviewed 2 days ago NEW

We had a personal welcome because I had booked with an Accor loyalty card.This card has never been useful or beneficial before which was nice if not a bit unusual. The hotel is near the Hammersmith tube so very central and on the Piccadilly line so has good access to Heathrow which is a great location if your staying over...

Thank greggWestSussex
Chateaugiron, France
Reviewed 2 days ago NEW

Stayed there last week, to attend a show at Olympia, in London. The place is very large, well situated and quiet. All you need in this case. Price was OK, for London, and Service was impecable. Certainly at Novotel's standards.

Thank Michel G
Sherborne, United Kingdom
Reviewed 3 days ago NEW

Excellent position for access into central London - appears to be a well run Hotel with good facilities. Good restaurant with excellent breakfast facilities with plenty of good choice. Will definitely be staying here again.

Thank robinwW2870TQ
Cairo, Egypt
Reviewed 4 days ago NEW

Well, rooms are normal for the European Standards, very functional space, and the best thing about the hotel that it is 5 min walking from hammersmith station which makes it very convenient, and the breakfast is usually crowded specially in the weekends, so better get up early :)

Thank Q6264GNahmede
Woolacombe, United Kingdom
Reviewed 6 days ago NEWvia mobile

Firstly, I love Novotel hotels. They are always very clean with good quality furnishings and most of all comfortable. That said, this hotel is too hot!! The air on in the room simply couldn't cope with the sauna like heat through the hotel. The windows do open but the hotels position means that it's just too noisy to sleep with...

Thank HelenGray
Exeter, United Kingdom
Reviewed 1 week ago NEW

Dear hotel managers, Have you recently looked at, or stayed in, a room at your hotel? Are the carpets in your home as stained as the ones in some rooms in this hotel? Would you tolerate this in your home and invite visitors to rooms as grubby as these rooms? The carpets in the corridors are stained and grubby but...

Thank CustomerConsultant
NovotelLondonWest, Guest Relations Manager at Novotel London West, responded to this review

Dear CustomerConsultant, Thank you for your feedback and for pointing out that some carpets need replacement. As you were correctly informed six months ago, we have been replacing carpets inside the rooms. More than 530 bedrooms have received new carpets already and we are waiting to complete the last 100 rooms as soon as possible. I trust you understand that...

Reviewed 1 week ago via mobile

I stayed here as the start of a greater Europe adventure and was very impressed with the rooms and the free breakfast. It was clear there was some renovation go on but I was affected by noise, very happy! As this is a business style hotel the internet has to be quick and it was! Another plus. I would stay...

Thank Damon S
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear Damon S, Thank you very much for this lovely comment. We are really happy to read that you enjoyed your stay among us and that you liked the hotel. It was a real pleasure to have you as our guest. We are hoping to have the chance to welcome you back again soon. Warm regards, Marjorie Morello Guest Relations...

Las Vegas, Nevada
Reviewed 1 week ago

We chose the Novotel London West because of proximity to family. And because our niece recommended it due to the location... From the outside the property is beautiful. But walking through the door at street level I wondered if this was really a hotel. What looked like a registration desk had a sign that said, “I’m sorry I’m away from...

1Thank Norm H
Ljubljana, Slovenia
Reviewed 1 week ago

Very nice hotel close to the London Tube... Clean rooms, well equipped. Check in is fast, check out is even faster - you just drop your key card in special box and this is it. Breakfast is good - more like typical English breakfast with some additional choices of food. Staff is very friendly and helpful.

Thank krik78
NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear krik78, Thank you very much for this amazing comment ! We are really glad to read that you enjoyed the hotel, its facilities and the staff. It was a pleasure to have you as our guest andd we are looking forward to welcome you back again. Warm regards, Marjorie Morello Guest Relations Officer

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  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Artisan Grill
Artisan Grill
Cuisines: British
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Ideally located for easy access to all of London’s key business districts as well as historical, cultural and social attractions, Novotel London West is also conveniently close to Heathrow airport and has excellent road and rail links to the rest of the United Kingdom. This large, modern hotel offers guests a selection of different dining options as well as an extensive fitness centre, secure on-site parking, business services and meetings and events facilities. ... more   less 

Additional Information about Novotel London West

Address: 1 Shortlands | Hammersmith International Centre, London W6 8DR, England
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , Hammersmith / Fulham
Price Range: $128 - $289 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London West 4*
Number of rooms: 630
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Cancelon, Expedia, Odigeo, Priceline, HotelTravel.com and ACCOR so you can book your Novotel London West reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel London West Hotel London
Accor London West
London Novotel
Hotel Style:
#279 Luxury Hotel in London
#303 Family Hotel in London
#349 Romantic Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Novotel London West staff and other travellers.
23 questions
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2 months ago
Southern Wales, United Kingdom
Burnham-on-Crouch, United Kingdom

See all questions (23)

Questions? Get answers from Novotel London West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid dirty rooms”
 of 5 bubbles CustomerConsultant, 2 Dec 2016 | Read review
“try to get a room where their are no lifts nearby as the noise was mainly created abby people getting to the lifts”
 of 5 bubbles hv58ybw, 27 Nov 2016 | Read review
“The better rooms are on the top floor on the east side.”
 of 5 bubbles AliasBJG, 24 Nov 2016 | Read review
“Easy to get around from here”
 of 5 bubbles 960HeatherH, 31 Oct 2016 | Read review
“Request 8/9th Floor.”
 of 5 bubbles travelthroughlifehan, 25 Oct 2016 | Read review
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