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Park Grand London Kensington

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#189 of 1,080 Hotels in London
Certificate of Excellence
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1,790 Reviews from our TripAdvisor Community

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Showing 1,523: English reviews
Dover, United Kingdom
Reviewed yesterday NEWvia mobile

Great value for money. Smart, clean and tidy. location was within a short walk to London Olympia. Staff very friendly. Quiet at night for a central location. Everything we needed for our short stay whilst visiting the International Horse Show at Olympia.

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Helpful?
Thank Paul S
Sydney, Australia
Reviewed yesterday NEW

This was my first time visiting London and I had asked family and friends for suggestions on where to stay. The common area they all said was Kensington. We choose this hotel for the great price and location being very convenient to the train station. Unfortunately, the negative experience we had with the poor customer service in this hotel is...

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Helpful?
Thank Charls2
Aberdeen, United Kingdom
Reviewed 2 days ago NEW

This hotel was a great find. Brilliant location close to earls court tube. Staff were excellent. Kanisha on reception was exceptional and nothing was a problem for her.I arrived early and didn't expect to get in my room but she conjured up one quickly. Bottle of wine arrived at the room when she found out it was my birthday. Breakfast...

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Thank Susan P
Reviewed 2 days ago NEWvia mobile

Me and my partner stayed here for a few nights from Australia and we loved it was fantastic rooms very spacious and modern and very comfortable all u can ask for the staff was a amazing free WiFi plus breakfast witch also was amazing i still can't believe we had such a great and pleasant stay for the price we...

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1Thank saimone1989
Arpan G, Front Office Manager at Park Grand London Kensington, responded to this review

Dear saimone1989, Thank you for sharing your kind words and wonderful review on your recent Park Grand Kensington experience. It is a pleasure to read your kind words on our welcoming and friendly team and that you enjoyed all aspects of your time with us! I do hope to welcome you back to Park Grand Kensington soon again. Best regards,...

Plymouth, United Kingdom
Reviewed 2 days ago NEW

We've stayed at Park Grand in Paddington and enjoyed it, so we thought we'd try the Park Grand in Kensington. It was even better! Quiet street, perfect for Olympia (20 minute walk), good facilities and huge bed, very good all round!

Review collected in partnership with this hotel
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Helpful?
Thank jamesdP2588PX
Arpan G, Front Office Manager at Park Grand London Kensington, responded to this review

Dear jamesdP2588PX, Thank you for sharing a review following your stay with us at Park Grand Kensington. It is a pleasure to read about your experience and I am thrilled that you mention our quiet location and the rooms well appointed with huge bed. We hope that you will choose to stay with us next time you are planning a...

Wakefield, United Kingdom
Reviewed 3 days ago NEW

We travelled to London to celebrate our wedding anniversary and to watch our son who was performing with his band in Kensington We were well received at the hotel reception and we were impressed with the quality of the hotel and its staff throughout the stay The restaurant was very good and there was a range of time slots to...

Review collected in partnership with this hotel
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Helpful?
Thank michaelrX9696PR
Arpan G, Front Office Manager at Park Grand London Kensington, responded to this review

Dear michaelrX9696PR, Thank you for sharing your 5 star review of your recent stay with us at Park Grand Kensington. We feel privileged that you chose to spend such a special occasion with us and I am extremely proud of the team for making the whole experience for you both even more memorable! We hope to have the pleasure of...

Sète
Reviewed 4 days ago NEW

I booked a deluxe room and wondered why I had bothered. We were in the basement - even the porter joked we would need a line of breadcrumbs to find our way back to reception. The smell of damp dishcloths didn't help. The complimentary fruit basket was two apples and a squashy satsuma! However, the room was warm, the bed...

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Thank Lucy Z
Diest, Belgium
Reviewed 4 days ago NEW

I travel twice a month throughout Europe but I have never encountered such a bad and impolite hotel management. -Problem 1 was a financial problem: they block money on your credit card when you book a hotel wich is pretty normal. Because we arrived on the january 31, they blocked a higher amount then usual because of new years eve....

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Thank GEERTWOLTERS
New York City, New York
Reviewed 1 week ago NEW

Lovely hotel. Beautiful rooms and furnishings. Nice staff. Good restaurant in house....just about the only fault I could note is that they didn't replace the oranges in the fruit basket and only gave out candy on the pillow the first night. PishPosh, I'll let it go because this hotel is super and is walking distance from a very easy to...

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Helpful?
1Thank Bettie L
Arpan G, Front Office Manager at Park Grand London Kensington, responded to this review

Dear Bettie L, Thank you for taking the time to share your review following your stay with us at Park Grand Kensington. We very much appreciate your kind comments mentioning the friendly service that you received from the staff and your enjoyable restaurant experience. We are delighted that you find the hotel in a convenient location the team and I...

Reviewed 1 week ago via mobile

Upon arrival basically ignored by two men chatting between themselves, rudely handed card machine to pay and barely any personal skills shown. Doorstaff and guy who showed us to our room was great though! Room was nice, nothing to really shout about. All in all good but disappointed by rude and poor receptionists.

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Helpful?
1Thank Jack B

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Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Park Grand London Kensington

Address: 33-37 Hogarth Road | Kensington, London SW5 0QQ, England (Formerly BEST WESTERN PREMIER Park Grand London Kensington)
Region: United Kingdom > England > London > South Kensington , Earls Court
Price Range: $153 - $345 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Grand London Kensington 4*
Number of rooms: 133
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Hotels.com, Agoda, Travelocity, Montcalm Hotel (London) Ltd & Precis Properties Ltd and Jetsetter so you can book your Park Grand London Kensington reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Premier Shaftsbury London Kensington Hotel London
Shaftesbury Kensington Hotel London
Shaftesbury Kensington London
Hotel Style:
#110 Business Hotel in London
#144 Luxury Hotel in London
#158 Romantic Hotel in London
#228 Family Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Park Grand London Kensington staff and other travellers.
54 questions
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Manchester, United Kingdom
5 months ago
Hong Kong, China
London, United Kingdom
6 months ago

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Questions? Get answers from Park Grand London Kensington staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid the ground floor, we stayed in a boxed room with no windows”
 of 5 bubbles Charls2, 18 Jan 2017 | Read review
“Nice size room and shower was powerful and a large size. Room was very clean.”
 of 5 bubbles 222susanp, 17 Jan 2017 | Read review
“Great rooms with everything you need”
 of 5 bubbles michaelrX9696PR, 16 Jan 2017 | Read review
“Make sure your room is on an upper floor. Avoid rooms beginning 0.”
 of 5 bubbles LucyZ741, 15 Jan 2017 | Read review
“Good, excellent mattress, but noisy at times”
 of 5 bubbles bleuazurElora, 10 Jan 2017 | Read review
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