We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

BEST WESTERN The Cromwell

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 5 more sites!
Professional photos
BEST WESTERN The Cromwell
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,172 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for BEST WESTERN The Cromwell
See the most recent reviews
Showing 855: English reviews
Esbo, Finland
Reviewed 12 December 2012

I assumed this would be an average hotel but boy was I let down. I was put in a cleaning closet. It wasn't on a floor but rather between two floors. It didn't have enough room for my flight case and my overcoat didn't fit in the closet which was too small. Windows? No way. After complaining I got another...

 Report
Helpful?
1Thank Trankkis
AndreLondon_England, Deputy General Manager at BEST WESTERN The Cromwell, responded to this review

Dear Guest Thank you for taking the time to complete the TripAdvisor review We take all comment and use them to improve our service at the hotel. I am very disappointed to read your feedback. Please accept my sincere apology for the hotel not meeting or exceeding your expectations. The room that was booked for you by the agent was...

Cardiff, United Kingdom
Reviewed 11 December 2012

Firslty the good stuff: location is very convenient, particularly if you're travelling via Paddington as it's a straight shot to Gloucester Rd tube station. Really friendly staff. Clean rooms and brekkie was thrown in at the price. Bad stuff: room size, I actually don't think the bedroom I had was that tiny (I've experienced worse in Paris) but there were...

 Report
Helpful?
Thank Claire T
AndreLondon_England, Deputy General Manager at BEST WESTERN The Cromwell, responded to this review

Dear Guest Thank you for taking the time to submit your review. We take all reviews and sue them to improve our service and customer standards which we are very proud of. I do apologize if you were let down by the size of our standard double rooms. Why not book a Garden or Executive on your next visit. Wishing...

Isle of Man, United Kingdom
Reviewed 9 December 2012

Although the bedrooms are small, this is more than made up for by the hotel staff who are extremely helpful and very friendly. The bedrooms have everything you need and the bathrooms are well laid out with a great walk-in shower. There is a small bar in the hotel and the wine is very well priced and good quality! The...

 Report
Helpful?
1Thank coolsue
Nichola R, General Manager at BEST WESTERN The Cromwell, responded to this review

Dear Guest, Thank you for your lovely comments following your recent stay with us. I am delighted to hear that you had a pleasant stay with us and that in particular you found the staff to be amazing. I do hope that we have the pleasure in welcoming you back in the very near future. Take care, Nicki

UK
Reviewed 6 December 2012

I stayed on a 2 night business trip in December 2012 in a standard double room. I would not stay here again unless I could guarantee a better room with a better bed. Good: Location. Very close to Gloucester Road underground station on the Picadilly and District line. A good selection of restaurants and pubs and an a late night...

 Report
Helpful?
Thank Antimaps
AndreLondon_England, Deputy General Manager at BEST WESTERN The Cromwell, responded to this review

Dear Guest I am very sorry to learn that you did not like our hotel. Room sizes do vary in most Central London Hotels. On your next visit why not book one of our Garden or Executive rooms which have an extra seating area and or a decking area outside. We always get very good reviews about our breakfast and...

Stockholm, Sweden
Reviewed 4 December 2012

I stayed at this hotel for 2 nights during a work-related trip to London. A lot of hotels in central London have very small rooms, but I was particularly disappointed seeing this one, since I expected something nicer from a 4 star hotel. My room (4th floor, sort of... I had to walk down the stairs from the 4th floor,...

 Report
Helpful?
Thank Anja_Stockholm
Nichola R, General Manager at BEST WESTERN The Cromwell, responded to this review

Dear Guest, Thank you for providing your feedback regarding your recent stay with us. I am disappointed that the hotel did not meet or exceed your expectations. Please be advised that Best Western The Cromwell is a four star guest accommodation and not a four star hotel. The bedrooms that are located on split levels do have a second entrance...

H
Reviewed 27 November 2012

* Only 1 star (out of 5) for this hotel since -5 can't be given. * The room is really really small * Expensive room rates and no value for the money * The glasses/mugs were dirty * If you are gay, i would not recommend this hotel. The cleaning lady did not like me after she noticed my London...

 Report
Helpful?
1Thank P T
Nichola R, General Manager at BEST WESTERN The Cromwell, responded to this review

Dear Guest, Thank you for taking the time to post your review. Your feedback is taken seriously and I am disappointed that the hotel and your interactions with our staff did not meet your expectations. I can assure you that customer service and guest satisfaction are amongst our top priorities. Best Western The Cromwell employs staff members from all cultural...

Bournemouth, England, United Kingdom
Reviewed 27 November 2012

We paid £186 for a 1 night stay and were given room 205 which is right on the stairwell, the room was so so small. We could not walk around the sides of the bed without walking sidewards. I laid across the bed and could touch both walls with my hands and feet and im only 5' 9'' Please refuse...

 Report
Helpful?
Thank Timothy B
Nichola R, General Manager at BEST WESTERN The Cromwell, responded to this review

Dear Guest, I thank you for your detailed feedback and for taking the time to bring these matters of concern to our attention. Your feedback in important and taken seriously. I have taken note of the points you have raised and communicated them to our Management Team to review. A meeting has taken place with the Breakfast team and an...

Manchester, United Kingdom
Reviewed 23 November 2012

This Hotel has really been re-decorated and refreshed since I last stayed there. In an excellent location, right in the heart of things and next to Gloucester Road tube, very friendly staff. Offered a free upgrade when I checked in with my wife to a " Garden Room" If I had been on my own, as usual, I would not...

 Report
Helpful?
Thank macf0x
Nichola R, General Manager at BEST WESTERN The Cromwell, responded to this review

Dear Guest, I thank you for your feedback and wish to apologise that even though you were upgraded during your stay, the bedroom was not to your satisfaction. I would like to take this opportunity to thank you for mentioning both the positive aspects of your stay as well as the areas that we may be able to improve upon....

Athens, Greece
Reviewed 23 November 2012

I recently stayed at the Best Western, The Cromwell from Nov 12th to Nov 15th. Overall I would say that I had a very good stay but that opinion is influenced greatly by the great area and my good experience with most of the staff. I love the South Kensington area. Its close enough to the center while keeping most...

 Report
Helpful?
Thank ATexanlivinginGreece
Nichola R, General Manager at BEST WESTERN The Cromwell, responded to this review

Dear Guest, I thank you for your detailed feedback and positive review. We always endeavour to maintain our high quality services and facilities with every intention of providing the best customer services to our guests going forward. The location of the hotel is perfect for easy access to places of interest in and around the area. I would like to...

Beccles, United Kingdom
Reviewed 23 November 2012

The Cromwell is very well situated, close to bus and tube (Gloucester Road - Circle, District & Piccadilly lines). My room was small but clean and comfortable. At the back of the hotel, it was quiet and had a small balcony overlooking a garden. The bathroom was very modern with a walk in shower but no bath. Lighting was dim,...

 Report
Helpful?
Thank Andrew N
Nichola R, General Manager at BEST WESTERN The Cromwell, responded to this review

Dear Guest, Thank you for your positive feedback and that you enjoyed the location of the hotel for easy access to places of interest in and around the area. I am also happy to read that the room and the facilities we provided was to your satisfaction and our staff offered excellent customer services during your stay. Your compliments were...

396 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (290)
Viewed
Hotel & Grounds (44)
Viewed
Room/Suite (82)
Viewed
Bathroom (38)
Viewed
Dining (12)
Viewed
View from Room (7)
Viewed
Other (107)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (105)
Viewed
Amenities (8)
Viewed
Double Room with Garden Terrace (24)
Viewed
Executive Room (21)
Viewed
Dining (8)
Viewed
Standard Double Room (22)
Viewed
The Hotel (22)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (1)
Viewed
Room/Suite (1)
Check In Check Out
Hotels you might also like...
Travellers also viewed these London hotels
South Kensington
BEST WESTERN Seraphine Kensington Gardens Hotel
South Kensington
BEST WESTERN Burns Hotel Kensington
South Kensington
Park International Hotel
Park International Hotel
#421 of 1,077 in London
1,753 reviews
Show Prices
Show Prices
Show Prices
Earls Court
Best Western Boltons Hotel London Kensington
South Kensington
Rydges Kensington London
Rydges Kensington London
#339 of 1,077 in London
1,016 reviews
South Kensington
Radisson Blu Edwardian Vanderbilt
Show Prices
Show Prices
Show Prices

Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Multilingual Staff
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Traditional 3 Star hotel rated 4 Star Guest Satisfaction through the AA scheme. Housed in 19th Century Victorian building less than 100m (1 minute walk) from Gloucester Rd Station. Excellent transportation links to Central London and London Heathrow, London Gatwick and City Airport as well as Stanstead. No more than 10 mins walk to the Victoria & Albert Museum as well as the Science and National History Museums and a 5 minute bus journey to the World Famous Harrods ... more   less 

Additional Information about BEST WESTERN The Cromwell

Address: 110 Cromwell Road, London SW7 4ES, England
Region: United Kingdom > England > London > South Kensington , Kensington and Hyde Park
Price Range: $140 - $292 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN The Cromwell 3*
Number of rooms: 85
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Priceline, Travelocity, Cheap Tickets, Odigeo and HotelTravel.com so you can book your BEST WESTERN The Cromwell reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western The Cromwell Hotel London
Best Western London
London Best Western
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN The Cromwell staff and other travellers.
11 questions
Ask a question

See all questions (11)

Questions? Get answers from BEST WESTERN The Cromwell staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Even though we where on the main road we got a good nights sleep.”
 of 5 bubbles 314debbief, 3 Dec 2016 | Read review
“basement rooms have everyone walking passed to breakfast each morning and i imagine they are quite noisy”
 of 5 bubbles slacey81, 16 Nov 2016 | Read review
“At the back of the hotel, not facing on to the very busy Cromwell Road is certainly the quietest.”
 of 5 bubbles AndrewJ887, 9 Nov 2016 | Read review
“Room on the front side have good view.”
 of 5 bubbles Surend_traveller, 30 Oct 2016 | Read review
“Rooms at the back of the hotel would be quieter”
 of 5 bubbles alisongM6580HE, 29 Oct 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay