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BEST WESTERN The Cromwell

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BEST WESTERN The Cromwell
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1,221 Reviews from our TripAdvisor Community

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Showing 891: English reviews
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Hampshire
Reviewed yesterday NEW

Arrived for a one night stay to go to the Royal Albert Hall. Nice looking building, great location, 5 minutes walk from Gloucester Road Tube. Checked in, went to the room and... Strewth, not enough room to swing the proverbial. Less than a foot between the bed end and the wall, in danger of concussion squeezing past the wall mounted...

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Thank markofhants
Vancouver, Canada
Reviewed 2 days ago NEWvia mobile

Had a beautiful stay at the Best Western Cromwell. Good location for me and excellent service. Room was ok size and staff were helpful. will be back hopefully soon to London and would stay here again.

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Thank VancouverTravel_10
Inverness, United Kingdom
Reviewed 2 days ago NEW

Rooms very small staff rushed at times although very pleasant. Breakfast very very poor. Room far too hot, no cutlery or plates, whole experience was a shambles . One member of staff on was not enough for amount of people. No milk on tables, no glasses for juice. We left without having breakfast.. The heat in the place is unbearable....

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Thank ishyurqit2016
Hotel-Manager-BW110, General Manager at BEST WESTERN The Cromwell, responded to this review

Dear Ishyurqit2016, Thank you for your feedback which certainly helps us to monitor and improve our services. I apologise for the shortfall in service issues you encountered during your visit. I have today shared your feedback with the team and they also join me in apologising for the service issues you experienced. Thank you once again for bringing this to...

Scotland
Reviewed 4 days ago NEW

Good Location, clean with friendly staff. Room was small but nothing too major for a London hotel. Breakfast was good although 1 cup of coffee was the only criticism. Couple of wee minor things in room could do with fixing but did not take away from the break.

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Thank Wull1
Hotel-Manager-BW110, General Manager at BEST WESTERN The Cromwell, responded to this review

Dear Wull1, I would like to thank you for taking the time to post your review online after your recent stay with us here at Best Western The Cromwell. It is great to see that you have enjoyed your short stay with us here and taken advantage of our central location. Once again I would like to thank you for...

London, United Kingdom
Reviewed 1 week ago

Stayed for one night so didn't mind the room being a bit small. Was located at the back overlooking the gardens. Had to be re-roomed because the French windows to the balcony wouldn't open. Moved to room immediately above and was able to enjoy the early spring weather on the balcony. The room was comfortable, clean and well appointed. The...

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Thank Urban_Fox_58
Hotel-Manager-BW110, General Manager at BEST WESTERN The Cromwell, responded to this review

Dear Urban_Fox_58, I would like to thank you for taking the time to post your review online after your recent stay with us here at Best Western The Cromwell. It is great to see that you have enjoyed your short stay with us here and taken advantage of our central location. Once again I would like to thank you for...

Shepton Mallet, United Kingdom
Reviewed 1 week ago

We stayed at the Cromwell for two nights, the rooms were clean & the bed comfy but VERY small, the bathroom was compact to say the least...Breakfast was just ok, very disorganised, kept running out of food, cutlery, glasses.....these were replenished after a little wait...the dining room was also small, tables very close together, not a good start to the...

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Helpful?
Thank Suziejane51
Hotel-Manager-BW110, General Manager at BEST WESTERN The Cromwell, responded to this review

Dear Suziejane51, Thank you for your feedback which certainly helps us to monitor and improve our services. I apologise for the shortfall in service issues you encountered during your visit. I have today shared your feedback with the team and they also join me in apologising for the service issues you experienced. Thank you once again for bringing this to...

Reviewed 1 week ago via mobile

Booked a basic double room, shockingly sized room for what's £140 a night, absolute joke. Only blessing was the 5-8pm happy hour drinks. Main Lift doesn't work so gotta walk around half he hotel to find the other ones!

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Thank Joshaspland
Hotel-Manager-BW110, General Manager at BEST WESTERN The Cromwell, responded to this review

Dear Joshaspland, Many thanks for leaving your review. I'm sorry to have read about the size of room you stayed in. We have larger rooms in the hotel and upgrade guests subject to availability. Our main lift is now back up and running and there are signs indicating the way to our second lift. We hope to see you again....

TX
Reviewed 1 week ago

Pros - great location, updated bathroom, diligent housekeepers, close to tube stop Cons - Only one working elevator which was accessed by a maze of hallways; no apparent work being done to fix the broken elevator which was near the registration desk; stained, dirty carpet in room; noticeable scoop/indentation under the carpet in front of the door; dated furniture. We...

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Thank Irrub
Hotel-Manager-BW110, General Manager at BEST WESTERN The Cromwell, responded to this review

Dear Irrub, Many thanks for leaving your review. I apologise for the shortfall in service issues you encountered during your visit. I have today shared your feedback with the team and they also join me in apologising for the service issues you experienced. Thank you once again for bringing this to my attention and I hope that we will have...

Reviewed 2 weeks ago via mobile

This hotel was clean and quiet. The location was tops; it's near many museums, parks, and the Glouster tube station. The room was had was small, which I don't mind. I would have given this hotel a 5, but I was not impressed with the shower. The service was great, especially Ahmed! He went above and beyond! Really exceptional! I...

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Thank RadicalBMXers
Hotel-Manager-BW110, General Manager at BEST WESTERN The Cromwell, responded to this review

Dear RadicalBMXers, I would like to thank you for taking the time to post your review online after your recent stay with us here at Best Western The Cromwell. It is great to see that you have enjoyed your short stay with us here and taken advantage of our central location. Once again I would like to thank you for...

Olton, United Kingdom
Reviewed 2 weeks ago via mobile

After looking at the previous reviews of this hotel I have to admit I was very nervous about staying here as I had booked it as a surprise for my girlfriend.... upon arrival we were pleasantly surprised. First and foremost the location is fantastic, 1min walk to underground. More importantly the room was spacious, clean and well furnished to a...

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Thank davidgeere
Hotel-Manager-BW110, General Manager at BEST WESTERN The Cromwell, responded to this review

Dear Davidgeere, I would like to thank you for taking the time to post your review online after your recent stay with us here at Best Western The Cromwell. It is great to see that you have enjoyed your short stay with us here and taken advantage of our central location. Once again I would like to thank you for...

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Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Multilingual Staff
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Traditional 3 Star hotel rated 4 Star Guest Satisfaction through the AA scheme. Housed in 19th Century Victorian building less than 100m (1 minute walk) from Gloucester Rd Station. Excellent transportation links to Central London and London Heathrow, London Gatwick and City Airport as well as Stanstead. No more than 10 mins walk to the Victoria & Albert Museum as well as the Science and National History Museums and a 5 minute bus journey to the World Famous Harrods ... more   less 

Additional Information about BEST WESTERN The Cromwell

Address: 110-112 Cromwell Road, Kensington, London SW7 4ES, England
Region: United Kingdom > England > London > South Kensington , Kensington and Hyde Park
Price Range: $165 - $290 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN The Cromwell 3*
Number of rooms: 85
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Also Known As:
Best Western The Cromwell Hotel London
Best Western London
London Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN The Cromwell staff and other travellers.
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Questions? Get answers from BEST WESTERN The Cromwell staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book another hotel”
 of 5 bubbles markofhants, 21 Mar 2017 | Read review
“Rooms at the back overlook the garden and are very quiet.”
 of 5 bubbles Urban_Fox_58, 12 Mar 2017 | Read review
“We were on the 4th floor, very warm, couldn't get the air conditioning to work, but at least we could open the window..”
 of 5 bubbles Suziejane51, 12 Mar 2017 | Read review
“I would not book at all, that's my tip.”
 of 5 bubbles magma62, 22 Feb 2017 | Read review
“Make sure what you book is the same as pictured”
 of 5 bubbles Luka898, 20 Feb 2017 | Read review
5 of 5