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The Milestone Hotel

Travellers' Choice award winner
#3 of 1,063 Hotels in London
GreenLeadersSilver level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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The Milestone Hotel
The Milestone Hotel
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1,876 Reviews from our TripAdvisor Community

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Showing 1,664: English reviews
Bergen, Norway
Reviewed 19 December 2014

You Know that this is not your ordinary chain hotel when you get a letter before your arrival asking for anything from pillow preferences to yoga mats. As it happened it was our anniversary and the attention from the staff was outstanding and made our stay most enjoyable. Gifts and personal notes, chocolate-dipped strawberries in the evening. They even made...

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Helpful?
1Thank JornBerg
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Many thanks for taking the time to post your feedback following your recent stay with us at The Milestone Hotel. I was delighted to read that you enjoyed your anniversary stay with us and the service met your expectations. We look forward to welcoming you back again in the near future. My knidest regards, Andrew Pike General Manager

Reviewed 14 December 2014 via mobile

I booked the romance package deal for my husband's 40th birthday, which included one night's stay, breakfast, pink champagne on arrival etc. I had read the trip advisor reviews beforehand and expected superb service and staff and was not disappointed. Upon arrival, I learnt that we had been upgraded to a junior suite, which was absolutely amazing. The staff were...

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Thank Lauramacaulay
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

I was absolutely delighted to read your feedback following your recent stay with us at The Milestone Hotel. I was really glad to read that you enjoyed your romantic break with us to celebrate your husbands 40th birthday and we met your expectations in all aspects of your stay. I do hope that you will join us again in the...

Reviewed 14 December 2014 via mobile

Fabulous hotel from the moment you leave the taxi to be greeted by the doorman with a light up smile. All staff were friendly & helpful. The personal touches make this hotel outstanding. Stunning room & huge bed. The gifts in the room, the hand written welcome letter, the huge fluffy towels & soft thick robes. Beautiful breakfast & attentive...

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1Thank Baggyc
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Many thanks for taking the time to leave your feedback following your recent stay with us at The Milestone Hotel. I was really happy to read that you enjoyed your stay with us and liked all of the finer details we provide our guests with including the personal gift which all of our guests receive upon arrival. We provide honest...

Manhasset, New York
Reviewed 13 December 2014

If you are looking for a classic hotel that is not on Park Lane or within the midst of tourist this is your place! Charming lobby, awesome lounge and classic bar in the back of the hotel. This hotel has a very homey feel because the staff is truly amazing. They are there when you need them, but not in...

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6Thank Stewart J
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Thank you for your kind words following your recent stay with us at The Milestone Hotel. We pride ourselves on delivering a discreet yet professional service at all times so again your feedback is greatly appreciated. I have passed on your comments to my Food and Beverage team and the rest of the great team I am proud to have...

London, United Kingdom
Reviewed 11 December 2014

It was absolutely a dream, from the professional but warm welcoming, to the room very tidy and clean, nothing to complaint about it. Great location, a wonderful and unforgettable experience, I even recommended my parents.

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2Thank Jerry m
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Thank you for your positive feedback following your recent stay at The Milestone Hotel. I was delighted to read that you enjoyed all aspects of your stay with us from the warm welcome you received to the facilities and service which also met your expectations. We look forward to welcoming you and your family back to the hotel in the...

Reviewed 11 December 2014

I had recently graduated and was traveled to London and Paris with my mom and aunt. My aunt chose this hotel and I was speechless when we walked into the lobby. This place is impeccable. It started with the a friendly staff welcoming us to town and giving us advice on places to go and eat. The place itself was...

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Thank andreagrace48
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Thank you for taking the time to leave your feedback following your recent stay at The Milestone Hotel. I was so glad to read that we met yours, your mother's and Aunt's expectations on your special graduation stay with us. Thank you also for taking the time to try all the facilities we have at the hotel and again I...

Charleston, South Carolina
Reviewed 11 December 2014 via mobile

A wonderful birthday trip for my husband. And his first trip to London. Our room was darling. You will sleep like an angel. Great breakfast. Fantastic concierge service. London was shining brightly. This is the place. Book it.

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1Thank Jschmidlapp5
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Thank you for taking the time to leave your feedback following your recent stay with us at The Milestone Hotel. I was really pleased to read that you and your husband enjoyed his birthday stay with us and I have passed on your thanks to the Concierge , the Food and Beverage team as well as all the other team...

Guernsey, United Kingdom
Reviewed 5 December 2014

I've stayed at many London hotels over the years, but since I discovered The Milestone I never stay anywhere else. I stayed there for almost 3 weeks this year whilst having day patient hospital treatment nearby and the friendliness of everyone was amazing - i never felt that I was alone. I was there 3 weeks ago with my wife...

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2Thank Les H
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

I was absolutely delighted to read your feedback following your recent birthday stay at The Milestone Hotel. We always try our very hardest to ensure our guests receive a warm welcome to the hotel and that they are made to feel at home so again thank you so very much for kind words. It is very much appreciated and I...

Chester, UK
Reviewed 4 December 2014

I have just returned from a two night break with my Mum at The Milestone Hotel. If you are looking for a hotel with impeccable service, delicious food and a relaxing, comfortable atmosphere, then look no further. When I arrived we were due to have Afternoon Tea, unfortunately my train was delayed, which meant we were late for our our...

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3Thank Ibiza02
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Many thanks for taking the time to write your review following you and your mum's recent stay at The Milestone Hotel. I was really pleased that you both enjoyed your stay with us and got a chance to sample our lovely Afternoon Tea in the beautiful Park Lounge. I was really glad that you enjoyed it and also liked the...

Riverside, Missouri
Reviewed 2 December 2014

Very Comfortable stay with marvelous breakfast. Lovely Bontique hotel with happy friendly staff, Great location. Would recommend and definitely stay here again. Comfortable bed, great facilities within the hotel and local area. I like the hotel very, very much!

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2Thank Reuben G
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Thank you very much for your kind words following your recent stay with us at The Milestone Hotel. I was delighted that you enjoyed you stay and that we met your expectations in terms of the location, the facilities and most importantly the great service in which we take great pride in delivering to all of our guests. Please do...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Afternoon Tea
Afternoon Tea
Cuisines: British
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Elegant hotel housed within a meticulously restored grand Victorian mansion dating back to 1883. ... more   less 

Additional Information about The Milestone Hotel

Address: 1 Kensington Court, London W8 5DL, England
Region: United Kingdom > England > London > Kensington and Hyde Park
Price Range: $592 - $1,410 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Milestone Hotel 5*
Number of rooms: 56
Reservation Options:
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Hotel Style:
#1 Spa Hotel in London
#3 Business Hotel in London
#3 Luxury Hotel in London
#4 Romantic Hotel in London
#12 Family Hotel in London
#16 Green Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from The Milestone Hotel staff and other travellers.
34 questions
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Questions? Get answers from The Milestone Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are unique and lovely.”
leslieinstockholm, 19 May 2017 | Read review
“Rooms overlooking Kensington Park”
Y7204FJcathyl, 8 May 2017 | Read review
“All rooms are unique and truly special”
kiddofox, 2 May 2017 | Read review
“They are all wonderful”
2017white, 30 Apr 2017 | Read review
“Quiet room away from street was lovely”
lilyeee, 26 Apr 2017 | Read review
5 of 5
Expedia.com
USD 578* /night
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travelup.comUSD 628
The MilestoneUSD 580
Hotels.comUSD 578
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*Disclaimer
Prices are for 1 room, 2 adults
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