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The Milestone Hotel

Travellers' Choice award winner
#3 of 1,064 Hotels in London
GreenLeadersSilver level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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The Milestone Hotel
The Milestone Hotel
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1,880 Reviews from our TripAdvisor Community

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Showing 1,668: English reviews
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Lincoln, United Kingdom
Reviewed yesterday NEW

Have you ever been spoiled, I mean really spoiled, beyond your wildest dreams? I have, because my husband and I stayed for a night at The Milestone Hotel. nothing during our stay was too much trouble, the staff were all extreamly pleasant and very helpful. It felt as though if you so much as sneezed there would be someone handing...

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Helpful?
Thank Stephanie R
Lymington, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 22 March 2017 via mobile

We booked this at the last minute because it was recommended on the Royal Albert Hall site. What a great choice.From the moment the taxi door was open by a smiling welcome face to our final greeting from Steve, the doorman, we felt very special and valued. Nothing was too much trouble. We stayed in the very beautifully comfortable Kensington...

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5Thank knight04
About Hotel's Favourite Review
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Dear guest, I was thrilled to learn that you enjoyed your experience with us and that my team were very welcoming right from the moment you arrived at the hotel. The Milestone Hotel is indeed in a perfect location; opposite the Royal Kensington Gardens and I very pleased to see that you enjoyed staying in the Kensington Palace suite directly...

Reviewed 2 days ago NEWvia mobile

Prepared to be spoiled! From the staff, to the rooms and the amenities the quality of our stay was 5 star all the way. The moment we walked in the door we were treated like special guests with a tour of the hotel and little treats in our room. The staff is so enjoyable and always ready to assist, it...

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Helpful?
Thank susan y
Clovis, California
Reviewed 3 days ago NEWvia mobile

"No request too large, no detail too small" is the service philosophy of Milestone, and do they ever deliver! From the minute that you walk in the door, you are treated as if you are the most important person at the hotel. Every single staff member is customer service oriented and very, very friendly. Our room exceeded our expectations! The...

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1Thank CayUcusZ
Tolland, Connecticut
Reviewed 3 days ago NEW

We celebrated our 25th Anniversary at the Milestone Hotel. Our four days there were perfection. The staff went all out to make our celebration special. It is a small hotel so once you check in they know your name and are very good at anticipating your needs. We ate in their wonderful restaurant the first evening and when we returned...

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Thank Ed M
Stockholm, Sweden
Reviewed 1 week ago

This is the second time we have had Mother Daughter visit to London and been so comfortable staying here with my pre-teen and teenage daughters. We feel like we are staying in a lovely home. And all of the staff goes out of their way to make us happy. From the super yummy breakfast served in the lovely restaurant eatting...

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Helpful?
Thank leslieinstockholm
Stourton, United Kingdom
Reviewed 1 week ago

What a treat! Such a friendly and helpful team who make you feel completely at home. Excellent cocktail bar with an extensive list of cocktails. The rooms are amazing, we were upgraded on the day which was a real treat as it was our wedding anniversary! We will 100% be returning!

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Helpful?
Thank dsull1972
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Dear guest, I am very pleased to learn of your lovely stay with us. In particular, it thrills me to read that our staff were very friendly and helpful. I will be sure to pass on your excellent comments to the team here at the Milestone and in particular to our Food & Beverage manager regarding our Stables Bar. It...

Reviewed 1 week ago via mobile

I took my son to stay at the Milestone hotel as we had tickets to an event at the Royal Albert Hall that night. The staff were wonderfully attentive and made our stay so special. Nothing was too much trouble and we felt so pampered. The food was amazing, breakfast and dinner just superb and the decor was so sumptuous...

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Helpful?
Thank Sonia S
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Dear guest, Thank you for taking the time to share this excellent review of your recent experience at The Milestone Hotel. I am thrilled to read that you considered our breakfast and dinner to be superb and the décor very relaxed. Your kind comment that the staff were wonderfully attentive is most appreciated. The team and I do hope we...

Warrington, Pennsylvania
Reviewed 1 week ago

We thought the Milestone was one of the most beautiful hotels we have ever stayed in. My wife thought the "attention-to-detail" of ever aspect was incredible. However, I thought what made the Milestone such a wonderful experience was the staff. From our greetting on arrival with Nik, to Andrea the Concierge, Clea, who graciously took us on a tour of...

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2Thank James M
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Dear guest, I am very pleased to see that you enjoyed your time with us and in particular that the it was the team here at the Milestone who made your experience even more memorable. Mr and Mrs Tollman are indeed fantastic Hoteliers and their ethos and passion for excellent service is shown through all of our staff members within...

London, United Kingdom
Reviewed 1 week ago

Afternoon Tea at the Milestone was the perfect choice for a bank holiday indulgence. We felt extremely welcomed, from the initial greeting by our doorman to the attentive nature of all involved in waiting on us. The service was warm and gracious, accompanied by delicious finger sandwiches, (delightful walnut bread), freshly baked scones, (including a chocolate inspired one), and a...

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Helpful?
Thank Blue45gtv6
MilestoneGM, General Manager at The Milestone Hotel, responded to this review

Dear guest, Many thanks for taking the time to leave your feedback and I'm so pleased you enjoyed your Afternoon Tea experience with us. I'll be sure to pass on your complimentary comments to all of the team. Kind regards Andrew Pike

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Afternoon Tea
Afternoon Tea
Cuisines: British
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Elegant hotel housed within a meticulously restored grand Victorian mansion dating back to 1883. ... more   less 

Additional Information about The Milestone Hotel

Address: 1 Kensington Court, London W8 5DL, England
Region: United Kingdom > England > London > Kensington and Hyde Park
Price Range: $589 - $1,418 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Milestone Hotel 5*
Number of rooms: 56
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Hotel Style:
#1 Spa Hotel in London
#3 Luxury Hotel in London
#3 Business Hotel in London
#4 Romantic Hotel in London
#12 Family Hotel in London
#16 Green Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from The Milestone Hotel staff and other travellers.
34 questions
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Questions? Get answers from The Milestone Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are unique and lovely.”
leslieinstockholm, 19 May 2017 | Read review
“Rooms overlooking Kensington Park”
Y7204FJcathyl, 8 May 2017 | Read review
“All rooms are unique and truly special”
kiddofox, 2 May 2017 | Read review
“They are all wonderful”
2017white, 30 Apr 2017 | Read review
“Quiet room away from street was lovely”
lilyeee, 26 Apr 2017 | Read review
5 of 5
The Milestone
USD 907* /night
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Expedia.comUSD 907
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*Disclaimer
Prices are for 1 room, 2 adults
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