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Twenty Nevern Square

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#545 of 1,078 Hotels in London
Certificate of Excellence
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690 Reviews from our TripAdvisor Community

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Showing 567: English reviews
Cambridge, UK
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 4 weeks ago

We stayed a night at 20 Nevern, expecting a 4* experience. We would have been better off in a Premier Inn. The twin room was small and in the basement. French window out onto a small, astro-turfed courtyard. My mattress was damp. There was excusable noise like footsteps on the wooden floor above and the lift which was nearby. The... More 

Helpful?
Thank BaggyPants
Mayflower M, Owner at Twenty Nevern Square, responded to this review

Hello and thank you for your review and for reaching out to us on email. As we expressed to you in our email exchange, we are extremely sorry for the noise and for the PIR timer. We have had a meeting with our breakfast team about the noise; it has been resolved as the on-duty manager will personally make sure... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago

I have been a regular client here for several years and wrote 2 very favourable reviews previously , on a booking website. My stay on Oct.3rd was to be the third in 5 weeks , contributing £675 to their income in that period.However, instead of receiving a warm welcome as a loyal customer, I was met with a demand for... More 

Helpful?
1 Thank arthur c
Mayflower M, Owner at Twenty Nevern Square, responded to this review

Dear Arthur, Thank you for being a longstanding customer and for taking the time to share your views about 20 Nevern Square previously (in a positive fashion) and also on this occasion. All customers feedback is welcomed - indeed, encouraged - even if it isn't necessarily what we want to hear from our customers. We have high customer satisfaction goals... More 

Aldridge, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 weeks ago via mobile

My partner & I stayed 2 nights over a weekend as a celebration weekend. On arrival, our room was upgraded to a four poster which was nice. We stayed in room 1 which was a good size with a lovely four poster. The ensuite was small but well designed with a shower cubical. The shower itself was really good! Breakfast... More 

Helpful?
Thank RooGreen
Mayflower M, Manager at Twenty Nevern Square, responded to this review

Thank you for your review and we are elated to read how much you enjoyed your stay with us. It is such a pleasure to hear such positive feedback - we shall pass it on to our entire team! We look forward to welcoming you back one day soon. Our best wishes, Management More 

London, United Kingdom
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 27 October 2016 via mobile

Enjoyed our stay at this hotel. Our room was upgraded upon arrival and although it was in the basement, it was very pleasant. Even had a four poster bed! The hotel & room was clean & comfortable and the staff were very friendly. If there is only one criticism, there was no tea/coffee making facilities in the room, you had... More 

Helpful?
Thank SMKM2015
Mayflower M, Manager at Twenty Nevern Square, responded to this review

Hello and thank you for your review. We are delighted to read how much you enjoyed your stay with us - we look forward to welcoming you back one day soon! Our best wishes, Management More 

Kuala Lumpur
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 21 October 2016

Made a fairly last minute booking, and randomly stumbled onto this place. Have stayed at the Mayflower Earl's Court and the New Linden hotel in Bayswater before - they have a similar feel to it (Twenty Nevern Square being more spacious and luxurious) and speculated that they might be under the same owner/management. Got a basement room, one that was... More 

Helpful?
1 Thank Andrew T
Mayflower M, Manager at Twenty Nevern Square, responded to this review

Dear Andrew, Thank you for your review and we are elated to hear that 20 Nevern Square is one of your better boutique hotel experiences! Yes, you are correct in your assumption that 20 Nevern Square, the Mayflower and New Linden Hotels are all owned by the same group - The Mayflower Collection. We look forward to welcoming you back... More 

Hassocks, United Kingdom
Level Contributor
69 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 7 October 2016 via mobile

My husband and I booked this hotel for an overnight stay, not realising we had indeed stayed in this very hotel 4 years ago! The hotel itself is situated in a good location not far from Earls Court tube station, which makes it easy to get around. The staff were friendly, and couldn't do enough for you. The room we... More 

Helpful?
Thank Laura B
Mayflower M, Manager at Twenty Nevern Square, responded to this review

Hello and thank you for your review and feedback. We are glad that your overall impression was a positive one, but we are disappointed to learn that we let you down in other areas. Would you please be able to reach out to us directly at hotel@twentynevernsquare.co.uk where we can learn more about your stay and - hopefully - make... More 

Falmouth, United Kingdom
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 5 October 2016

We've been regular visitors for ten years. Still nice staff, really friendly, rooms nice, but the new mattress....omg, like a slab of granite. Didn't sleep at all, told front desk. Of course no offer of compensation. Shame, you would if you didn't sleep whilst staying at a Premier Inn, they'd not charge you. Might be back, not sure, see what... More 

Helpful?
Thank Pepe-2856
Mayflower M, Manager at Twenty Nevern Square, responded to this review

Hello and thank you for your review. We are glad that you have enjoyed 20 Nevern Square for a decade but are very disappointed to hear that your stay was marred by a bed that you found uncomfortable. Our guests' comfort is at the top of the list for the items we care most about. With this in mind, would... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 September 2016

Hopefully you will be lucky enough to be welcomed by Miguel. All of the staff were friendly and embodied warm, gracious hospitality. They are also accommodating the quirks of modern day travel and are happy to facilitate your stay by holding bags for pick up later in the day if you are trying to coordinate travel schedules, activities, etc. Not... More 

Helpful?
Thank Michelle G
Mayflower M, Manager at Twenty Nevern Square, responded to this review

Dear Michelle, Thank you for your review and we are elated that you enjoyed your stay so much. We will pass on your kind words to Miguel and we will look forward to welcoming you back one day soon! Our very best wishes, Management More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 September 2016 via mobile

Cramped, smelly, old, dirty hotel. So disappointed. Not only was the room tiny it was also falling apart. The room was covered in dust, the bathroom covered in rust and just generally a disappointment. My boyfriend and I probably spent 40 minutes in this hotel before walking out and never looking back. Definitely wouldn't say this is a 4 star... More 

Helpful?
2 Thank Megan3233
Mayflower M, Manager at Twenty Nevern Square, responded to this review

Dear Megan, Thank you for your review. With all due respect, the hotel room you are describing is clearly not one in our hotel. We do appreciate that disappointment (and we clearly disappointed you, which is unacceptable and something for which we are truly sorry) tends to lead to hyperbole, but our rooms are well maintained. Indeed, had your disappointment... More 

Level Contributor
8 reviews
3 hotel reviews
Reviewed 1 September 2016 via mobile

My wife and I stayed here for one night, in the Scheherazade Suite. The room was in the basement, but the building has been renovated in such a way that we had a little courtyard outside the room with table and chairs, so it didn't feel like we were in a basement. The room itself was spacious and well equipped,... More 

Helpful?
Thank Simon T
Mayflower M, Manager at Twenty Nevern Square, responded to this review

Dear Simon, Thank you so much for taking the time to review 20 Nevern Square and we are delighted to hear how much you enjoyed your stay. Please do speak to us about the bed the next time you stay with us. We will eagerly await your next trip to London! You have our very best wishes, Management More 

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Amenities

Highlights
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Twenty Nevern Square is the second hotel in the Mayflower Collection, a family-run trio of hotels nestled in some of London's most desirable areas. Each hotel in the Collection has been uniquely designed in an East-meets-West style, complete with sumptuous furnishings, opulent colour schemes, and original carved antique furniture. Twenty Nevern Square overlooks the beautiful Nevern Square Garden and features 20 stunningly individual rooms, each equipped with all the modern essentials. The hotel has a fully-licensed bar and a secluded courtyard garden with tables and chairs. Alongside our gorgeous rooms, we have a number of special suites with high ceilings, expansive windows, beautiful views, marbled bathrooms, Egyptian cotton sheets, and state-of-the-art technology, including a large flat-screen HD LED TV. The hotel is just 2-minutes' walk from Earls Court Exhibition Centre, 2-minutes' walk from Earls Court tube station, and a mere 25-minute journey from Heathrow Airport! As we are situated in the fashionable Kensington & Chelsea borough, we are within walking distance of the King's Road in Chelsea, High Street Kensington, and Hyde Park and close to the Science Museum, the Victoria & Albert, and the Natural History Museum. Knightsbridge, with the illustrious Harrods department store, and Harvey Nichols London store, is also only a short distance from the hotel. ... more   less 

Additional Information about Twenty Nevern Square

Address: 20 Nevern Square, London SW5 9PD, England
Region: United Kingdom > England > London > Earls Court
Price Range: $139 - $375 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Twenty Nevern Square 4*
Number of rooms: 20
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Also Known As:
20 Nevern Square
Twenty Nevern Square London
Hotel Style:
#327 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Twenty Nevern Square staff and other travellers.
5 questions
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Ilkeston, United Kingdom
over a year ago
London, United Kingdom
over a year ago

See all questions (5)

Questions? Get answers from Twenty Nevern Square staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Preferably don't stay. If you have to, then not room 2.”
  • Source of kitchen clatter noise in basement
  • Source of kitchen clatter noise in basement
 of 5 bubbles BaggyPants, 1 Nov 2016 | Read review
“No tips, other than a reminder that with most places in London, the experience could vary according to the room you get.”
 of 5 bubbles andrewtB3261MQ, 21 Oct 2016 | Read review
“Ask not to be inbasement”
 of 5 bubbles sunshiner, 22 Aug 2016 | Read review
“make sure your room facing the park”
 of 5 bubbles 820sahars, 21 Aug 2016 | Read review
“don't book the Scheherazade Suite.... Horrible!”
 of 5 bubbles paripatetic, 11 Jul 2016 | Read review
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