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Hilton London Metropole

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#582 of 1,088 Hotels in London
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Hilton London Metropole
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4,182 Reviews from our TripAdvisor Community

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Showing 3,457: English reviews
Leeds, United Kingdom
Reviewed 2 September 2014

I stopped overnight whilst seeing a show. One person on reception with 30+ people coming off a coach is not really good enough - efficient though she was. The staff were friendly and efficient and I have no horror stories. I would stay again overnight but would probably not stay for longer than one or two nights as it did...

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Helpful?
Thank Frank V
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for your review. We are saddened that your stay wasn’t satisfactory as much as we wanted. Although we are the largest Hilton property within Europe, please be assured that we do our best to deliver high level of service standards. We are accustomed to accommodating groups’ arrival in a fast and efficient way. For this particular...

Sydney, Australia
Reviewed 2 September 2014

As a Gold Hilton member I have stayed in lots of Hiltons and this is by far the worst. Our room was old and worn. There were crisp crumbs on the floor and hair in the bathroom. The room was small and uninviting. There is a good gym and the location is very convenient to the city and public transport....

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1Thank 9,681
Surfers Paradise, Queensland, Australia
Reviewed 2 September 2014

We had a lovely stay here at the Hilton, it's a very busy place, location next to the Edgware Rd station is so convenient, but it would have been nicer if the room was the same standard as the Foyer. The heating doesn't work in the room and it was warmer just to turn everything off.

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Helpful?
Thank Mary M
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you so much for taking the time and writing a review on TripAdvisor. Our hotel is currently in the process of refurbishing some of our rooms to provide more comfortable stay for our guests. I am glad you enjoyed your overall stay at the Hilton London Metropole and I hope to see you back here in the...

Cardiff, United Kingdom
Reviewed 2 September 2014

Couldn't fault this hotel for service cleanliness and the selection of breakfast was excellent ,would recommend it ,and would stay there again ,I had a spacious room with a huge bed no complaints on my part ,

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Helpful?
Thank muriel s
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for your grand 5-star review on TripAdvisor. We are delighted to read you thoroughly enjoyed your stay. Thanks for sharing on TripAdvisor. Next time, come and visit us on a weekend and try our Minako restaurant that offers delicious Asian-fusion cuisine with breath taking views of London. Do not forget to also visit our indoor pool,...

Tashkent, Uzbekistan
Reviewed 1 September 2014

Location of the hotel is very good, in the center of the city. View from hotel window beautiful city. Outside the hotel looks very nice, beautiful lobby, reception, elevators. The rooms spacious enough, has everything you need. Friendly, attentive and smiling staff. Prices are slightly high. The breakfasts are delicious.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Barno I
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, We cannot thank you enough for sharing a grand 5-star review on TripAdvisor. It is delightful to learn that overall you found the hotel well-appointed. We continue to invest on our facilities to ensure our guests can enjoy modern comforts. Most importantly, we ensure that guests are cared for, valued and respected. We are pleased that our team...

midlands uk
Reviewed 1 September 2014

I stayed at this hotel while I was in London, I stayed for two nights with my wife. The hotel was easy to find and is very near the tube station. Checking in took 25 minutes which for the time of day I did not think was too bad. The room had a fantastic view of London however it had...

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2Thank superman331
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, I would like to thank you for taking the time and posting a review on TripAdvisor. I am sorry to learn that you were disappointed with your recent stay. We are currently in the process of refurbishing some of our rooms to a high standard to make the most of the size and maximise space. We will also...

Bangkok, Thailand
Reviewed 1 September 2014

This is my favorite hotel in London. Have stayed here more than 30 times. The rooms are good in size & very clean. I always got upgraded to west wing. The breakfast is good too. The restaurants is food but little expensive. I wish I can stay again here soon.

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Thank BSGrover
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you so much for writing a great 4star review on TripAdvisor. I am very happy that you have enjoyed your stay in the Hilton London Metropole. I look forward to welcoming you back to the hotel again. Please do not hesitate to contact me, if you need any assistance. Sincerely, Patrick Kenny Director of Operations

Dublin, Ireland
Reviewed 1 September 2014

Regular hotel for me - really handy for Paddington station and invariably great staff. Great new lounge area just inside the Lobby. Sports bar fantastic for watching whatever is on at the time - particularly when on ones own.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Gillymccool
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for sharing such a wonderful 5-star review on TripAdvisor. Hilton London Metropole being branded as a “lovely hotel” is absolutely rewarding. We are glad that everything about our hotel is up to your expectation – from location, lobby, outlets and most importantly our team members’ service. Once again thank you for your kind comments. We cannot...

Reviewed 1 September 2014

Excellent stay at the hotel during July 2014. Staff very helpful, concierge pre- arranged transport for our group. Rooms excellent. Restaurant very impressive with excellent food and views of London. Location excellent.

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Helpful?
Thank Irene S
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank for sharing a brilliant 5-star review on TripAdvisor. We are extremely delighted that everything about your stay was excellent- all the way from transport, room, restaurant and most importantly our team members’ service. We cannot wait to welcome you back soon. Yours sincerely, Patrick Kenny Director of Operations

Reviewed 1 September 2014

I like the fact that this hotel has multiple restaurants and bars and you can select which one you want to go to. However, for the size of this hotel I would be expecting a much bigger and better swimming pool area, with segregation out from the 20-30 kids in there.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Mat-Roberts
LONMECommsManager, Manager at Hilton London Metropole, responded to this review

Dear Guest, Thank you for sharing your 4-star review on TripAdvisor. We are glad that in general you had a good stay. Most of our Food & Beverage outlets have recently been refurbished. We are pleased that these lived up to your expectations. On the other hand, we are aware that our pool is not as large as expected. However,...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just 10 minutes' walk from the West End and Oxford Street and a 10 minute tube ride from Westfield Shopping Centre, the Hilton London Metropole hotel is the ideal destination for the business and leisure guest. All Hilton London Metropole hotel rooms offer wireless internet access. Choose an Executive Room or one of our Suites for complimentary Executive Lounge access. Wireless internet access is available free of charge in all public areas of the hotel. *Continuing refurbishment of the Tower Guest Rooms will take place in phases beginning on 18 January 2016. Works will take place between 9am - 5pm. Every effort will be made to minimize any disruption to Guests. Please be advised that on Sunday 28 August and Monday 29 August there will be planned power outages in the area. The power outages will affect the East Wing on Sunday and the West Wing on Monday from 1 pm - 7 pm at which time guests will not be able to access these rooms. The Tower Wing will not be affected. During this time every effort will be made to minimise any disruptions to guests. ... more   less 

Additional Information about Hilton London Metropole

Address: 225 Edgware Road, London W2 1JU, England
Region: United Kingdom > England > London > Paddington / Maida Vale
Price Range: $196 - $440 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Metropole 4*
Number of rooms: 1059
Reservation Options:
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Also Known As:
Hilton London Metropole Hotel London
Hilton Metropole London
London Hilton
Hotel Style:
#37 Green Hotel in London
#346 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Hilton London Metropole staff and other travellers.
62 questions
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Questions? Get answers from Hilton London Metropole staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“From floor 6 and up; amazing view”
 of 5 bubbles josorb, 24 Feb 2017 | Read review
“Ask for a higher up room, they are recently renovated”
 of 5 bubbles EmmyMason, 23 Feb 2017 | Read review
“Check in early and don't get any rooms on the lower floors - first floor seems to be the smoking floor”
 of 5 bubbles 823lizi, 23 Feb 2017 | Read review
“Ask for the highest level of view. Rooms above the tenth floor would be best.”
 of 5 bubbles torresyovany, 22 Feb 2017 | Read review
“Ask for a room that has been refurbished!”
 of 5 bubbles Trisha500, 21 Feb 2017 | Read review
5 of 5