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See why so many travelers make Park Grand Paddington Court their hotel of choice when visiting London. Providing an ideal mix of value, comfort and convenience, it offers a charming setting with an array of amenities designed for travelers like you. You’ll enjoy relaxing rooms that offer a flat screen TV, air conditioning, and a refrigerator, and you can stay connected during your stay as Park Grand Paddington Court offers guests free WiFi. The hotel features a 24 hour front desk, a concierge, and room service. Plus, Park Grand Paddington Court offers a fitness center and breakfast, providing a pleasant respite from your busy day. Given the close proximity of popular landmarks, such as Buckingham Palace (1.8 mi) and Primrose Hill (1.9 mi), guests of Park Grand Paddington Court can easily experience some of London's most well known attractions. During your visit, be sure to check out one of London's popular tapas restaurants such as Dishoom Covent Garden, The Shed, and StreetXO, all a short distance from Park Grand Paddington Court. If you’re looking for something to do, Natural History Museum (1.2 mi), Harrods (1.2 mi), and V&A - Victoria and Albert Museum (1.2 mi) are a nice way to spend some time, and they are all within walking distance of Park Grand Paddington Court Hotel. We’re sure you’ll enjoy your stay at Park Grand Paddington Court as you experience all of the things London has to offer.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to TheAA: The Automobile Association.
Languages Spoken
English, Italian
Location
27 Devonshire Terrace, London W2 3DP England
Park Grand Paddington Court
4.5 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Park Grand Paddington Court has garnered mixed reviews, with its standout feature being the excellent location near Hyde Park and central London attractions. However, the hotel's value has been questioned by guests who feel room prices are high for the small, outdated rooms they received.
While in-room amenities like microwaves and fridges are appreciated, the hotel's service and breakfast offerings leave some guests underwhelmed. Despite reports of meticulous daily room servicing, the atmosphere and maintenance issues have led to an overall less inviting experience for many travelers.
Location
Convenient
Atmosphere
Uninviting
Rooms
Cramped
Value
Expensive
Cleanliness
Mixed
Service
Disorganized
Amenities
Satisfactory
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Detailed Reviews
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I stayed at this hotel for 6 nights and everything was perfect. Good location a stone's throw from the tube and Hyde Park, excellent cleaning which took place daily with towels changed, renovated room small but not too much for London standards equipped with every kind of comfort (fridge, iron and ironing table, safe, bottled water welcome, cups, kettle, microwave, coffee and sugar, shampoo, shower gel, hair cream and hand soap). The only flaw is the queen size bed which is decidedly small for two adults. If I return to London I will definitely go there again.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
When you land in London after a long haul flight you want comfort.
I had a single room which was cozy but exactly what I needed.
The room was thermostat heated with a door into the room and door into the bathroom from its small entry area.
The bed was very comfortable and the linen changed daily.
The shower was a rain shower with good pressure - a basic and mist for those cold London mornings.
There is a fridge and microwave in the room which is great for storing your own food and being able to make yourself an easy meal should you want to.
The T.V has all the channels you need.
Breakfast was included in the price which was good although on my first trip down to the dining room there was an odd smell towards the back of the room. However, sitting near the Bain Marie’s in the thoroughfare of the dining area avoided that completely.
I was very comfortable in this room and despite a few glitches with the lights in the room being a bit sensitive to touch it was a very pleasant stay.
There was no usb in the room to plug a charger into. There was the hole for it and a wire but no point. Meh, I went across the road to the shop and got a plug adaptor.
There are shops and cafes across the road so it’s very centrally located. It’s a 10 min walk from Paddington and Lancaster Gate and Queensway are within distance.
Overall, I’d recommend it and would stay again.
I stayed in another hotel after this one which was more expensive and got far less for my buck.
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Date of stay: December 2024Trip type: Travelled solo
Room Tip:As in my review, there was an odd smell towards the back of the dining room. It could be...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dario Rodrigues, Other at Park Grand Paddington Court
Responded 25 Jan 2025
Dear Nichogee, Thank you for your detailed review! We’re so glad you had a comfortable stay and that our location worked well for you. It’s great to hear that the amenities like the fridge, microwave, and rain shower met your needs, and we’ll certainly look into addressing the small glitches you mentioned, such as the lights and the USB port. We appreciate your feedback about breakfast and the small smell in the dining room. We’ll make sure to investigate that further. We’re happy that overall, your experience was pleasant, and we look forward to welcoming you again on your next trip to London! Kind regards, Vinayak Girgune Park Grand Paddington Court
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This is London, everywhere is going to be EXPENSIVE. This was probably the best value hotel we could find for our stay, that was also in a good central location.
Even though we had the economy double room, I was impressed with their use of space in that they managed to fit in a safe, a mini-fridge, microwave and kettle. Given how expensive dining out is in London, it's helpful to have those little amenities so that you can heat up any leftovers or make your own small breakfast in the room from the grocery store.
The room was nice, clean and comfortable. Yes, it was small, but this is London. It was the most reasonably priced that we could find so I would highly recommend it.
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vinayak Girgune, General Manager at Park Grand Paddington Court
Responded 29 Oct 2024
Dear Guest, Thank you for your thoughtful review and for highlighting our central location and the value we strive to provide. We're delighted to hear that the amenities like the safe, mini-fridge, microwave, and kettle added to your comfort, allowing you to enjoy a more convenient stay. We appreciate your recommendation and are pleased that you found your room clean, comfortable, and well-equipped, despite the compact space. It was a pleasure having you, and we look forward to welcoming you back on your next visit to London! Warm regards, Vinayak Girgune Park Grand Paddington Court
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This experience was the worst hotel I have ever stayed in. We were promised a celebratory bottle of Prosecco in the room for a birthday celebration that was not provided despite asking twice. There is no mirrors in the room for getting ready and lighting is absolutely awful. The room was covered in damp and had a really horrible smell, along with the hallway leading up to the rooms. When asked if we could be moved, may excuses were made. The room service was absolutely shocking. Dirty tea cups were not changed and left from night before, not enough towels left in room, toilet roll not provided and when I went over to reception which is in another building and was told they were come over right away, 45 minutes later, a very miserable women pretty much rammed the toilet roll in my hand. Tea bags were rent replenished so again had to go to reception to ask for more. I am absolutely appalled at his hotel and will never be staying again. The breakfast was average for a hotel and customer service just awful. I will not be returning and I urge everyone to avoid also. Only good thing is it’s at a good location from the tube station.
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Avoid at all costs. Covered in damp, awful customer services, no lighting or mirrors, room...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vinayak Girgune, General Manager at Park Grand Paddington Court
Responded 15 July 2024
Dear Jordiedx, Thank you for bringing your experience to our attention. We sincerely apologize for the multiple issues you encountered during your stay. It's disappointing to hear about the missed celebratory Prosecco, the lack of mirrors and poor lighting in the room, as well as the cleanliness and service lapses you described. Please know that your feedback has been shared with our team for immediate investigation and improvement. We understand your frustration and regret that we did not meet your expectations. This falls short of the standards we strive to uphold. We appreciate your candid feedback, and we hope to have the opportunity to regain your trust with a better experience in the future. Kind regards, Vinayak Girgune
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I would never recommend this hotel to anyone. Terrible reservations team.
I spent all weekend trying to cancel a booking, and i could never get through to a reservation team member.
I phoned the front of house only to be told ring again at 8am. So i phoned again to be messed around and passed from pillar to post & every member of staff i spoke to could not help me.
My last phone call i spoke to a lady on the front desk and said "didnt you speak to my manager?" & then took my details, to which i had no phone call.
Upon arrival at the hotel i explained that i only wanted 1 night stay and not 3, the guy didnt give a damn and could not be less interested in helping me. I was told "speak to reservation team" & i told him about my troubles in cancelling/amending my booking and he was so unhelpful and not interested at all.
The hotel was ok, overpriced for what it is, but it is london and a good location.
The bed was far too soft, in section 3 room 603 needs a new mattress, the room isnt wired up properly so the light between doors doesnt turn on and the ceiling lights are randomly turning on/off and brightness changes too.
I wasnt in the room long, i was out all day and had concerts all evening, but very annoying arriving in the dark and cant see where to hang coat/access safe etc.
Cleaning of my room was fantastic, very clean each day so 10/10 for cleaning.
Breakfast was average - standard cooked egg/bacon/sausage/beans/mushrooms/tomato and hashbrowns or new potatos, limited choices of bread/pastries/fruits/yogurts. Think Holiday Inn but far less impressive.
The breakfast area is too small, it was chaos everyday and stations were not filled up quickly enough.
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Date of stay: September 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vinayak Girgune, General Manager at Park Grand Paddington Court
Responded 21 Sept 2024
Dear ironmaiden76, Thank you for sharing your detailed feedback. I am truly sorry to hear about the difficulties you encountered with our reservations team and the lack of support from the front desk. This is far below the service we aim to provide, and I apologize for the frustration and inconvenience you experienced. We will address these issues with our team to ensure this does not happen again. I’m glad you found the location convenient and appreciated the cleanliness of the room, but I’m sorry to hear about the mattress and the lighting issues in your room. We will look into these concerns immediately, as well as review your feedback on the breakfast service. Thank you again for your candid feedback, and we hope to provide you with a much better experience should you consider staying with us in the future. Best regards, Vinayak Girgune
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We stayed here for Stevie Nicks at BST Hyde Park. Against my better judgement I booked an expensive non-refundable rate via Booking.com which was purely down to the fact this suited our needs for location (close to Hyde Park and underground access) and our busy schedule and early start the following day. I'm therefore glad I didn't read the reviews before I stayed as I would've been extremely anxious, especially as Booking.com had fielded our reservation through to another third party provider! Lucky for us we did have a room reserved and the staff at reception were friendly and courteous.
But... ! The room was very small for two people and our window looked straight into someone else's room (if you watch Friends think 'Joey and his neighbour in the next apartment singing to each other out of their windows' close!) so no wonder the curtain was closed when we went into the room! On arrival back to the room after the concert my husband made himself a coffee and the kettle overflowed (not due to being overfilled) and flooded the unit it was situated on which is a big health and safety issue. The aircon in the room wasn't even worth having as it had no impact whatsoever but luckily our English summer is non-existent this year so it didn't matter too much but would've been nice at the same time.
The worst thing about our stay was being kept awake for most of the night due to external generators/aircon units noise. When we checked out I did intend to mention this to the receptionist but because we needed to leave London in a hurry I didn't have the opportunity so if you are assigned Room 120 just be aware you may not sleep!
Would I stay again? It wouldn't be first on my list but maybe I would because the location was excellent for us and the staff were friendly. However, I really wouldn't want to be spending £200 on a hotel/room where improvements need to be made but I guess that's London prices for you?!
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vinayak Girgune, General Manager at Park Grand Paddington Court
Responded 21 July 2024
Dear Guest, Thank you for taking the time to share your detailed feedback about your recent stay. I’m pleased to hear that our location and the friendliness of our staff were positive aspects of your visit. I apologize for the issues you encountered with your room. It’s unfortunate that the size of the room and the view did not meet your expectations. I’m also sorry to hear about the problem with the kettle and the noise disturbances from external generators/air conditioning units. Your comments are invaluable, and we will be reviewing these concerns with our team to ensure improvements are made. We appreciate your feedback regarding the air conditioning and the room's overall condition. We understand how these factors can impact your stay, and your insights will help us address these issues moving forward. Thank you for considering staying with us again despite the challenges you faced. We hope to have the opportunity to provide you with a better experience in the future. Best regards, Vinayak Girgune
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I gave 5 stars because I found the hotel exactly as it was shown in the photos: modern, comfortable and in a strategic position for visiting London. I am satisfied with all the hotel services. The room was cleaned every morning, complete with a change of towels. The breakfast was very good and plentiful, but not everything is included in the "breakfast included" package... for example, the cappuccino had to be paid separately. The room was equipped with all the essentials, such as a hairdryer, shower gel, shampoo and conditioner, and even more: in the wardrobe there was also an iron and ironing board, and there was also a microwave and everything needed to make yourself tea or a coffee in the room. The staff was also very attentive and helpful, especially the receptionist Andreea Rian who, with her kindness and fluent Italian, made us feel at home!
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Date of stay: November 2023Trip type: Travelled as a couple
Room Tip:È presente una solo presa della corrente adatta ai plug europei, quindi portatevi qualche...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was the worst hotel room I have ever stayed! First of all this not a four star hotel! The starring of this hotel is misleading! The room was not of a four star standards meaning a really small room for the 3 people I booked, the furniture were very old and worn out and rather depressive and the windows were also worn out not closing firmingly with result the cold and wind to get into the room! They put some horrible tasteless curtains to blog the cold and the wind from entering into the room! The worst of all?! The heating was not working properly!!!! A nightmare honestly.......and when we asked for a room with proper functioning heating, the rude receptionist who bytheway was playing with his mobile and did not even bother to look at us, he just replied indifferently that they were fully booked.....honestly I felt ripped off since I paid the price of a four star room and I ended up getting this dumphole!!!
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Don' t book it!!!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vinayak Girgune, General Manager at Park Grand Paddington Court
Responded 3 Feb 2025
Dear Z9916LEmarinas, We are truly sorry to hear that your experience did not meet your expectations. Guest comfort is our top priority, and we regret any inconvenience you faced regarding the room size, furniture condition, window insulation, and heating. Additionally, we sincerely apologize if you felt that our service was not up to standard—this is not the experience we want for our guests. Please know that your concerns will be shared with our team for further review and improvement. We appreciate your feedback and regret that we were unable to meet your expectations on this occasion. Kind regards, Vinayak Girgune Park Grand Paddington Court
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We booked a deluxe double room for our mini moon in August 2023, we had messaged the hotel before arriving that it would be a mini moon trip and to have a nice room but the message was never responded to. We checked in and it seemed busy which we thought was good sign. We stayed in room 204, it was a peculiar shape, very small and nothing deluxe about it. Our view was an old fire emergency escape exit outside our window amd could hear people smoking/outside at random times. The shower clogged and filled everytime we used it, the toilet flusher stuck and the noise from the cistern filling up was so loud until we unstuck the flusher. The room was clean but very small. We found it quite bizarre that we were given one toilet roll and this was only replenished the day before we departed, no spare rolls were left in the bathroom. God forbid there was a need for extra. Even the tissue box was left with one tissue and not replensihed during our stay. The main reason we booked was due to the location, which was fantastic, aside from that it is no more than a 3 star hotel, book the park grand lanacaster gate if you would like more luxury and attentive staff. We stayed here before and wish we had of booked it for this trip, lesson learned!
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Date of stay: August 2023Trip type: Travelled as a couple
Room Tip:Ask for a quiet room, and extra toielt paper!!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vinayak Girgune, General Manager at Park Grand Paddington Court
Responded 11 Aug 2023
Dear laurab909999, We apologize for the inconvenience and disappointment you experienced during your stay. We understand that it was your mini moon trip and that you had requested a nice room, but we regret that our response to your message was not satisfactory. We apologize for any miscommunication or oversight on our part. We're sorry to hear that the room you were allocated did not meet your expectations. We appreciate your feedback regarding the room size, view, and the issues you encountered with the shower, toilet flusher, and cistern noise. We will address these concerns with our maintenance team to ensure such issues are resolved promptly. Regarding the provision of amenities, we apologize for any inconvenience caused by the lack of replenishment. We will review our housekeeping procedures to ensure that all necessary supplies are adequately stocked and replenished regularly. We appreciate your feedback about the location of the hotel and your recommendation of another property. We understand that you were expecting a higher level of luxury and attentive staff, and we apologize for any shortcomings in meeting those expectations. We truly value your feedback, and we apologize for any negative impact this may have had on your mini moon experience. We will take your comments into serious consideration and work towards improvements in the areas mentioned. If there's anything else we can assist you with or if you have any further comments, please let us know. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future. Kind Regards, Vinayak Girgune.
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We stayed one night before a flight back home after a 2 week stay in the UK. We had a great trip, with this hotel providing the only bad experience. We had booked a triple room (there were 3 of us). From the booking process and website we had expected two proper beds, but discovered that we had one large, good bed and a very small pull out couch bed in poor condition (old, peeling cushions for example). Moreover the room was made up for 2 - no sheets on the couch bed and towels for 2. Even worse, when we opened the dresser drawers, they were full of garbage - mostly empty liquor bottles. The hotel did quickly rectify the problem (leaving a bottle of prosecco and some chocolates as an apology), cleaning the room properly and providing more linens. The room was nice after the problems had been resolved, albeit quite small. I had booked a more expensive hotel room for our last night, hoping to end our trip on a high note - it did the opposite.
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vinayak Girgune, General Manager at Park Grand Paddington Court
Responded 30 June 2024
Dear aav15, Thank you for sharing your recent experience with us, and I apologize for the inconveniences you encountered during your stay. It's disheartening to hear that our hotel did not meet your expectations, especially after a memorable trip in the UK. I am truly sorry for the mix-up with your room reservation. We understand the importance of providing comfortable accommodations, and it's regrettable that the initial room setup did not reflect your booking preferences. The issues with cleanliness and the condition of the pull-out couch bed are unacceptable, and I apologize for any discomfort this may have caused. I appreciate your patience and understanding as our team worked swiftly to resolve these issues and ensure your stay ended on a more positive note. We take your feedback seriously and will use it to improve our services moving forward. Please accept our sincere apologies once again. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Warm regards, Vinayak Girgune.
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Mine was 109 with the balcony over the second exit on the street. The balcony was not accessible by the window although. A nice room, a deluxe one with some room in front of the bed, wirh the fridge and the desk also in front of the bed. The entrance door was in front of the main stairway and the lift but not that noisy anyway.
Hi, My breakfast was included in my entire package so I really don’t know about individual service charges. You can visit their website or get in touch with them via email to know their charges. Thank you
There are more places to choose from in the London area.
PRICE RANGE
AU$194 - AU$349 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western shaftesbury paddington court london hotel london, best western paddington court hotel, london best western, best western london
FORMERLY KNOWN AS
BEST WESTERN Shaftesbury Paddington Court London
LOCATION
United KingdomEnglandLondon
NUMBER OF ROOMS
175
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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