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Citadines Trafalgar Square London

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#287 of 1,089 Hotels in London
Certificate of Excellence
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Citadines Trafalgar Square London
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2,022 Reviews from our TripAdvisor Community

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There are newer reviews for Citadines Trafalgar Square London
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Showing 1,384: English reviews
Brisbane, Australia
Reviewed 1 week ago

I used one of the studio apartments and it was a very good size and had all that I needed. Breakfast was reasonable and hotel is in a great location. The price was very reasonable for the location. Embankment train station is only 100 metres from hotel. The laundry was also very handy and easy to use but a little...

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Helpful?
Thank Holiday_traveller940
Ben A, Manager at Citadines Trafalgar Square London, responded to this review

Dear Reviewer, Thank you for taking the time to share your experience on this platform. I am glad you have enjoyed your stay and we look forward welcoming you again soon. Kind regards, Anthony Bull Asst. Residence Manager

Vex, Switzerland
Reviewed 1 week ago

Always 1st class service and perfect location ! a great pleasure to spend night in Citadines Trafalgar ! I did recommend it to many friends and relatives who were puzzled about what I told them about the Residence !

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Thank jean-marie g
Ben A, Manager at Citadines Trafalgar Square London, responded to this review

Dear Jean-Marie, Further to your recent stay at the Citadines Trafalgar, I am in receipt of your feedback which you very kindly took the time to complete online. It is immensely rewarding to read such a positive review and serves as a great motivator to the team here at the Hotel. We strive to provide our guests with memorable experiences...

Crowthorne, United Kingdom
Reviewed 2 weeks ago

This residence was across the road from the wedding reception and was more affordable for us. We found the staff very helpful, very pleasant accommodation and wonderfully located in the West End. A must do - 6.30 am walk around the area, it is empty and beautiful without all other tourists. Limited parking.

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Helpful?
Thank cherylmD6213HI
Ben A, Manager at Citadines Trafalgar Square London, responded to this review

Dear Cheryl, Thank you for your review. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your...

Elkton, Maryland
Reviewed 2 weeks ago

When I first booked my stay at Citadines Trafalgar Square from 2-7Mar. I felt that I was making a pretty good choice. Now that I've completed my stay I'm convinced that it was actually a great choice. Citadines Trafalgar Square is situated blocks from some of the best tourist attractions London has to offer. I was within walking distance of...

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Helpful?
Thank Bobby B
Ben A, Manager at Citadines Trafalgar Square London, responded to this review

Dear Bobby, Thank you kindly for bestowing us with your generous compliments in respect to our accommodations and amenities. We were truly delighted that we exceeded your expectations. I am also very happy that you have mentioned our new Handy mobile service which is completely free. We look forward to welcoming you back to Citadines Trafalgar. In the interim, we...

Saint Vigor, France
Reviewed 2 weeks ago

all was OK except the noise of the fanwork. we were on level 8 and it was really noisy for sleeping. The size of the apartment is correct for 4 persons All was clean when we arrived The hospitality is good If you modify the fan, all will be perfect !!

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Helpful?
Thank chokomertp
Ben A, Manager at Citadines Trafalgar Square London, responded to this review

Dear Reviewer, Thank you for submitting a positive feedback score and comments. I would like to apologise for the noise from the AC unit you experienced. I have asked my maintenance team to investigate. Thank you for making me aware. We look forward in welcoming you back in the near future. Kind regards, Anthony Bull Asst. Residence Manager

Sydney, Australia
Reviewed 2 weeks ago

Great location.So central and the price fantastic for such a great spot. Having a kitchen gives so many opportunities to save money. Tube very close. Buses to everywhere from trafalgar square 3 mins away.

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Helpful?
Thank 544glenni
Ben A, Manager at Citadines Trafalgar Square London, responded to this review

Dear Reviewer, Thank you for choosing Citadines Trafalgar as your accommodation during your holiday in London. It is always encouraging for us to learn that our valuable residents are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future. Kind regards, Anthony Bull Asst. Residence Manager

Tainan, Taiwan
Reviewed 3 weeks ago

4 days passed,the wifi signal haven't improved since I told the reception about the Wifi problem. Never choose this hotel, if you don't want to check mail and refresh FACEBOOK through your own device.

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3Thank chihtingwang
Ben A, Manager at Citadines Trafalgar Square London, responded to this review

Dear Reviewer, Thank you for submitting your feedback score and comments. I would like to sincerely apologise for the Wifi issues you experienced. We are currently having bandwidth issues with our current supplier and we are tendering for a new supplier to switch over this year. To help our guests we have installed a Handy mobile device which has free...

Oxford
Reviewed 3 weeks ago

OK, so a night away in London with 3 girlfriends and the Citadines is in the perfect location for going to all the central places;Covent Garden, Leicester Square, London Eye. You get the picture... However, our problems started when we arrived and they had only one twin room booked for the four of us. Once they had seen the confirmation...

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3Thank GillOxford
Ben A, Manager at Citadines Trafalgar Square London, responded to this review

Dear Gill, Thank you for taking the time to submit your feedback score and comments in regards to your recent stay with us at Citadines Trafalgar. I would like to sincerely apologise for all the issues you experienced during your stay with us and for the inconvenience caused. I would like to assure that this is not the norm. I...

London, United Kingdom
Reviewed 3 weeks ago

This hotel is in a great location, right at Trafalgar Square. Room was clean, well equipped. Staff were friendly and helpful. Walking distance to many major London sites. Many great pubs and restaurants close by. Close to tube and train stations.

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1Thank Rosalie M
Ben A, Manager at Citadines Trafalgar Square London, responded to this review

Dear Rosalie, We’re so glad you found us! It’s wonderful to see that your stay at Citadines Trafalgar made for such an enjoyable experience in London. We’re thrilled to see you enjoyed it. Your comments have been shared with my Team.Thank you for choosing to stay at Citadines Trafalgar and we hope to see you soon. Kind regards, Anthony Bull...

Bristol, United Kingdom
Reviewed 3 weeks ago

It never makes me happy leaving the negative reviews, knowing that since I travel extensively, they have been read by more than 120 thousand people. However, Citadines Trafalgar Square deserves a really bad one. I have checked-in into the hotel, and the way to my room was a first indication that something is utterly wrong here. The hotel is utterly...

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Helpful?
5Thank AdventurerHamburg
Ben A, Manager at Citadines Trafalgar Square London, responded to this review

Dear Reviewer, Thank you for your feedback. I am so sorry to learn that you were unhappy with your recent stay and I would like to take this opportunity of offering you my personal apologies. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome feedback such as yours...

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Staying in Trafalgar Square / Embankment

Neighbourhood Profile
Trafalgar Square / Embankment
With its iconic Nelson’s Column, majestic oversized lions and brightly-lit fountains, Trafalgar Square is not just considered the heart of this bustling London hub, but the very core of the city itself. Beyond this esteemed gathering place are more famous icons, as well as a disproportionate numbers of the city’s most popular cultural attractions including the National Gallery and many West End theaters. Along the way to these major sites are quiet lanes and antiquated pubs to discover, as well as riverside vistas to enjoy on the embankment. With a calendar full of celebratory events, any time of year is a fine time to visit.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Newly renovated for 2012 and located just a few steps away from Nelson’s Column in Trafalgar Square, Citadines Prestige Trafalgar Square London is a short walk from the Houses of Parliament, Big Ben and Westminster Abbey. You are also close to Buckingham Palace, St James’s Park and the National Portrait Gallery which houses one of the greatest European art collections in the world. In this area, busy streets are lined with shops leading down to Covent Garden and Oxford Street. Nearby, St James' Park is a perfect place to take a break from the bustle of the city. The Apart'hotel offers you 187 air conditioned flats over 9 floors, including 126 studios for 1 or 2 people, 49 one-bedroom apartments that sleep up to 4 people and 12 two-bedroom duplex apartments for up to 6 people. In the studios, choose between a double or twin pullout sofa bed. In the one-bedroom apartments, there are twin pullout sofa beds in the lounge area and a double bed in the bedroom. In the two-bedroom apartments, there are double sofa beds in the lounge area, and double beds in the bedrooms.Each studio and apartment of the residence houses a bathroom with hairdryer, a fully-equipped kitchen area complete with cooking hobs, microwave, fridge and dishwasher, complimentary internet access, TV with satellite channels, a direct-line phone and safe deposit box. Ideal Location.Many of the major sites of London are on your doorstep, including the Houses of Parliament & Big Ben, Buckingham Palace and Westminster Abbey. Being very close to the River Thames, your apart’hotel offers easy access to the Southbank Centre and its wide selection of theatres, bars and restaurants as well as the London Eye observation wheel. Culture lovers will enjoy visiting the National Gallery which houses one of the greatest European art collections in the world. Citadines Prestige Trafalgar Square London is convenient for Charing Cross and Embankment Underground stations, providing easy connections to all parts of the capital. Immerse yourself in the lively atmosphere of Piccadilly Circus and take in a show in the heart of Theatreland and then head to one of the plentiful traditional English pubs to round off your evening before heading back to your Apart'hotel. ... more   less 

Additional Information about Citadines Trafalgar Square London

Address: 18 - 21 Northumberland Avenue, London WC2N 5EA, England
Region: United Kingdom > England > London > Trafalgar Square / Embankment
Price Range: $273 - $501 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Citadines Trafalgar Square London 4*
Number of rooms: 187
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Also Known As:
Citadines Trafalgar Square London Hotel London
Citadines Hotel London
Hotel Style:
#11 Green Hotel in London
#211 Family Hotel in London
#212 Luxury Hotel in London
#226 Romantic Hotel in London
#259 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Citadines Trafalgar Square London staff and other travellers.
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TX
Oxford, Mississippi

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Questions? Get answers from Citadines Trafalgar Square London staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Street noise all night long. Vagrants all around the property.”
 of 5 bubbles garytK1621OS, 24 Mar 2017 | Read review
“Good location though”
 of 5 bubbles 713harjeetk, 24 Mar 2017 | Read review
“The rooms on lower floors that are at the front of hotel do get some street noise late at night and early morning. ”
 of 5 bubbles Holiday_traveller940, 17 Mar 2017 | Read review
“Bath tub was a bit high so slightly difficult to get into.”
 of 5 bubbles cherylmD6213HI, 13 Mar 2017 | Read review
“I believe all the suites were good choices”
 of 5 bubbles bobbyb758, 12 Mar 2017 | Read review
5 of 5