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Kensington West Hotel

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Kensington West Hotel
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427 Reviews from our TripAdvisor Community

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Showing 229: English reviews
Glasgow, United Kingdom
Reviewed 20 October 2016

hotel not really. b-b without breakfast witch means out super early before crowds room very small for three people one double bed one single. offerd room with bunk beds first. but as we are all over sixty years no can do. very clean with three big bath towels tea and coffee tv also very small bathroom. no traffic noise at...

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Helpful?
Thank bettyboo186534
KazHotelsGroup, Guest Relations Manager at Kensington West Hotel, responded to this review

Dear guest, Thank you very much for taking the time to write a review about your recent stay with us. I am pleased to hear that our room cleanliness and amenities met your expectations. Our housekeeping team take pride in making sure all our rooms are cleaned inline with our company standards. We are very lucky to be located in...

Kuala Lumpur, Kuala Lumpur, Malaysia
Reviewed 13 October 2016

Pro - 1) Location 3 mins away to Wes Kensington Underground and it is super near to LHR. 2) Nice neighborhood 3) The staff at front desk is really nice 4) En-suite Bathroom 5) lift Con - 1) The room is super small for 3 people. would rather have a standing shower and more space to place your things. 2)...

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Helpful?
1Thank FatinH14
KazHotelsGroup, Guest Relations Manager at Kensington West Hotel, responded to this review

Dear guest, Thank you for taking the time to write a review about your recent stay with us I am glad to hear that you like our convenient location and that you found our team to be friendly. Our team are hand picked by our HR department and trained highly in customer service as we take pride in creating a...

Reviewed 26 September 2016

The room (for three) was fine although very small. Why I want to share my poor review is because the personnel was extremely unhelpful and at times rude. As we shared a room amongst friends, we asked for a single duvet as we only got a double duvet in the double bed we shared. We asked several times for this...

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Helpful?
1Thank Emilia B
KazHotelsGroup, Guest Relations Manager at Kensington West Hotel, responded to this review

Dear Guest, Thank you for taking the time to write a review of your recent stay with us We take all our reviews seriously in order for all of us to understand our guests requirements and to make future improvements We are deeply sorry for the inconvenience we caused you during your stay with us. All our rooms are laid...

Reviewed 23 September 2016

What they call Hotel on this site, it's actually a self defined B&B, you can read it on the big sign out of the building (though I didn't really see a breakfast in the morning, I think it was just coffee or tea, but I never stopped to look at it). The place is small but well kept; a big...

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Helpful?
Thank EmTi07
New York City, New York
Reviewed 15 September 2016

Beds dont get changed for 5 days! Rooms have no ventilation, no fan no A/C no air whatsoever, breath through a paper bag to survive Location is good but owner is trying to save every penny possible, so lucky to get the towel changed - it won't EVER Also sinks water splash on you, the way the water is structured,...

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Thank sahibanyc
Oslo, Norway
Reviewed 22 August 2016

I chose to stay one night at this hotel, in early August. It was a little tricky to find my way, but I chose it for the reasonable price.... It is not a very distinguished hotel, but for those who find dorms juvenile and better hotels too expensive this is more than enough. It's bugdet, plain and simple. At first...

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Helpful?
2Thank Carmen G
KenWestChisRooms, Guest Relations Manager at Kensington West Hotel, responded to this review

Dear Ms Carmen, Thank you for taking the time to post a review about your recent stay with us. I am happy to hear that the hotel met your expectations and you had a comfortable stay with us however I am deeply disappointment to hear that one of our team members had sent you a personal message of this nature....

Manchester, United Kingdom
Reviewed 17 August 2016

The room we stayed in was nice, but Alina Pintilie was the most accommodating service professional we have ever met. We travel all the time and were very impressed with how attentive she was to detail. Our room stayed perfect throughout our stay from clean sheets, towels and not a spec of dirt or dust in our room. It was...

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Helpful?
Thank chriskelseybrown
Geneva, Switzerland
Reviewed 8 August 2016 via mobile

I meant to give a really good review. The location is good, the room was clean and in ok condition and we didn't have any problems. But I had an early morning flight and wanted the reception guy to help me decide how best to get there on time. He was looking in Google maps, so I KNOW he had...

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Helpful?
Thank Ayala_s1
KenWestChisRooms, Guest Relations Manager at Kensington West Hotel, responded to this review

Dear Ms Ayala, Thank you for taking the time to write a review of your recent stay with us. I am very happy to hear that your stay with us was comfortable however I am am very disappointment to hear that one of our team members miss lead you with your journey to the airport. In order for us to...

Spartanburg, South Carolina
Reviewed 16 July 2016

We booked this stay through our US AAA Travel Agent. The booking details required our flight arrival time, so we expected that the room would be available when we arrived at the hotel. We arrived to see a customer being loaded into a real honest British Paddy Wagon! It was disconcerting, but we entered the premises to discover that the...

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Thank cgriffisteach
Kent, United Kingdom
Reviewed 22 June 2016

On arriving at this hotel, we were amazed to be asked for some form of identity as our room was already paid for and we are British with a Kent address. We had not been informed that we needed identity on our confirmation. We had our freedom passes, but were so amazed that we forgot to ask what would have...

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Helpful?
1Thank marion p

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Official Description (provided by the hotel)
Kensington West is situated in the heart of stylish London, Kensington. Just a 3 minute walk from Olympia exhibition centre & within easy reach to Kensington High Street, boasting many restaurants, bars, shops & a cinema. Kensington West offers good-value en-suite bedrooms, all of which have free WI-FI, flat screen LCD TVs, hair dryer, complimentary toiletries, ample power outlets and in-room tea & coffee facilities. We also offer a lift to all floors and a friendly 24-hour reception service. ... more   less 

Additional Information about Kensington West Hotel

Address: 25-27 Matheson Road, London W14 8SN, England (Formerly Aston Court Hotel)
Region: United Kingdom > England > London > Kensington and Hyde Park
Price Range: $85 - $286 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Kensington West Hotel 2.5*
Number of rooms: 40
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Also Known As:
Hotel Kensington West
Kensington West London
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Questions & Answers

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Buenos Aires, Argentina
over a year ago
over a year ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I've only used one so can't comment”
 of 5 bubbles loxley123, 15 Feb 2017 | Read review
“Try to find an offer because during summer holiday, we've been told a room can get up to £hunderds per night!”
 of 5 bubbles tavibirsan, 4 Jan 2017 | Read review
“do ask for room without bunk beds”
 of 5 bubbles bettyboo186534, 20 Oct 2016 | Read review
“Window away from the streets.”
 of 5 bubbles , 26 Sep 2016 | Read review
“Best fit for a single traveler that uses the public transport. No handicapped access t the local tube station.”
 of 5 bubbles cgriffisteach, 16 Jul 2016 | Read review
5 of 5