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The Gainsborough Hotel

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377 Reviews from our TripAdvisor Community

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Showing 309: English reviews
Reviewed 20 September 2016 via mobile

I found this hotel to be dirty and very rundown, just stayed the one night which was one night too many! Customer service leaves a lot to be desired, neither helpful or friendly, would not stay at this hotel again even if they paid me!.

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Thank Jannet F
Reviewed 19 September 2016 via mobile

A horrible experience. The staff were nice but the room was filthy, shower had no pressure and worst of all the pillow we were given had someone's blood on it. We stayed one night out of the 6 we booked.

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1Thank Jay S
Newquay, United Kingdom
Reviewed 18 September 2016

The room was clean enough and there ended the good points. Beds poor and pillows smelly. Shower was scalding or freezing (we opted for freezing). Furniture shabby and drawer falling off. One bed had stained sheet. Air conditioning unit with tube hanging out window ridiculous and noisy. Reception staff dismissive and unfriendly - eye contact would be a good start....

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1Thank FJS1965
Reviewed 12 September 2016

We didn't have any unrealistic expectations and we were completely satisfied at the end. The hotel is not new so the furniture and equipment is worn but everything was clean. Breakfast was fine, we had both English and continental breakfast and both were fine, we didn't dine at the hotel. There is free Wifi but in is rather small -...

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Thank Jan M
Baltimore, Maryland
Reviewed 11 September 2016 via mobile

Stayed for a few nights on annual visit to see friends who live in London. Short walk to tube, shops, cafes, restaurants. Sourh Kensington stop. Room a bit cramped with big cabinet cabinet (to hotel manager: go get a small chest of drawers at Ikea!). Had hair dryer, TV, air conditioning unit, free wifi. The a/c unit was also crammed...

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Thank stewartcas
Newcastle, United Kingdom
Reviewed 29 August 2016 via mobile

Stayed here in Aug was very good nice rooms although small very clean also quiet location would stay here again never tried food as we found it pricey but the whole area is pricey but nice near natural history museum and not far from Harrods Coffee and tea cost 11-95 nice one off though we were near to Royal Albert...

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Thank margaret_baynham
Westminster, Maryland
Reviewed 7 August 2016

When I checked in the staff was friendly and welcoming. The room was small as expected. From there it was all downhill. The air unit was loud and 'died' late evening making for a miserable night. The bed was poor and uncomfortable. The TV did not work, the lamp beside the bed did not work. The city view advertised was...

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Thank Jeff M
Liverpool, United Kingdom
Reviewed 28 July 2016

We booked a deluxe double room which on arrival was neither deluxe nor double, instead it turned out to be a standard twin. As we were in a hurry to make dinner reservations there was no time to address this until the following morning. In addition to not getting the room we paid for the shower didn't have anything to...

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1Thank Clare M
Bristol, United Kingdom
Reviewed 25 July 2016

Stayed here with my partner for 1 night in July, the hotel was lovely. The reception staff were very helpful, complimentary drink on arrival and they even kept watch of our bags while we explored London until Check In time. We stayed in room 40 and couldn't have asked for better. It looked very recently refurbished, brand new bathroom, 2...

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Thank Holly C
Leiden
Reviewed 25 July 2016 via mobile

Fine hotel, close to South Kensington metro station. Rooms were clean, personel friendly. WiFi was not very good, often no access and slow. Breakfast was ok. We had a room at the back which was very quit. Also close to Royal Albert Hall. Good pub and several great diner locations very close by.

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Thank Jossos

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Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood

Amenities

Highlights
  • Free Internet
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Imagine an English country home magically whisked to the most exclusive London borough, and you have The Gainsborough. Named after the celebrated artist, The Gainsborough combines the attractive style of bygone days with an easy informality. To stay here is to enjoy London of fashionable South Kensington, Harrods, the restaurants and antique markets, pubs and delightful backwaters of Chelsea and Knightsbridge. You are at the heart of the capital's culture too with great museums - Science, Natural History, the Victoria & Albert - nearby; and for music lovers, the glorious Royal Albert Hall is just minutes away. The well-stocked lounge bar is the spot for a leisurely drink or a snack from the light menu. With 24-hour room service, butlers on immediate call and a reception ever ready to meet your needs, nothing is too much for our attentive staff. ... more   less 

Additional Information about The Gainsborough Hotel

Address: 7-11 Queensberry Place | South Kensington, London SW7 2DW, England
Region: United Kingdom > England > London > South Kensington
Price Range: $142 - $1,655 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Gainsborough Hotel 4*
Number of rooms: 49
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Also Known As:
Gainsborough Hotel London
Hotel Style:
#385 Luxury Hotel in London
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid the basement, but check your room first”
 of 5 bubbles coolsue, 1 Nov 2016 | Read review
“dont choose single roome”
 of 5 bubbles Yevgeni_Tallinn, 23 Sep 2016 | Read review
“I wouldn't recommend staying here at all and do not book a deluxe double”
 of 5 bubbles 308clarem, 28 Jul 2016 | Read review
“Room 40 - lovely!”
 of 5 bubbles 18hollyc, 25 Jul 2016 | Read review
“do not use the air con ! it stinks of something !!!”
 of 5 bubbles gwynethc2016, 14 Jun 2016 | Read review
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