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The Gainsborough Hotel

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382 Reviews from our TripAdvisor Community

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Showing 313: English reviews
Reviewed 1 week ago

We have a very nice stay. It is a classic hotel. Close to the South Kennsington tube station. The staff is courteous. The decor is pleasant. It is not really a four star, but good solid three star. Perfectly adequate.

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Helpful?
Thank Paul L
Los Angeles, California
Reviewed 3 weeks ago

We were greeted with the warmth of old friends. The staff couldn't do enough for us. They don't just tell you where things are, they go with you. Literally, walked us to the restaurant we were dining at that night!!

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Thank stp4dwf
Cambridge, United Kingdom
Reviewed 16 December 2016

Check in was slow.The lift up to 4th floor was very small. The room we had booked was meant to be a deluxe room but no way was it very small room no double bed but 2 singles pushed side by side one side of the bed had a bed side cabinet with a lamp the other side bed no...

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Thank Caravan3
Rome, Italy
Reviewed 15 December 2016

Someone has stolen from my room 300Pounds cash and my mobile while I was having dinner yesterday evening. The same happened to another guest. The manager, a blond lady, never appear to help me even when the police came. DO NOT GO......worst place ever......worst manager ever.

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2Thank Lore_Roma
Middlesbrough, United Kingdom
Reviewed 7 December 2016 via mobile

Very basic, but when traveling to and from Gatwick it's perfect, room are good with tea/coffee making facilities, comfy room, The staff are friendly, can get shuttle to Gatwick for £10 return great price. Would stay again when flying from Gatwick,

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Thank chicago016
Reviewed 8 November 2016 via mobile

We arrived at the hotel and were given a basement, old dilapidated room with a grubby window. There was no upright shower, just an old rusty showerhead over the bath. Not exactly what you expect for a 4 star. We spoke to the manager who promptly moved us to a first floor room. Newly refurbished, (still no proper shower) but...

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1Thank Oliver O
Isle of Man, United Kingdom
Reviewed 1 November 2016

This is not a four star hotel - or at least our room in the basement was not! Check in was chaotic, we had been sent away as check in was not until 2pm, which is fair enough, but came back to a queue of unhappy people and we did not get our room until 2:40pm. Our room, what can...

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1Thank coolsue
London, United Kingdom
Reviewed 24 October 2016 via mobile

눉Spent one night in a small room at the back of the hotel on the ground floor. That room was possibly ok for storage. Nothing to do with 3/4 star hotel. Dated, not cleaned properly, filthy bed cover, lumpy bed, standing ac unit with a plastic hose laying in the room connected to an window that did not close properly...

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1Thank GeorgeC186338
Copenhagen
Reviewed 20 October 2016

Well situated in South Kensington this somewhat worn hotel is a little disappointing. The internet didn't work, and that really should be fixed. The friendly staff tried their best, but it was a frequently occurring event. That's not good enough for today in a city like London. My single room was extremely small. I had to climb into the bed...

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Thank atlanticophelia
Market Weighton, United Kingdom
Reviewed 19 October 2016

We chose the hotel as it was close to the Natural History Museum as we had a dinner there. Rooms are average but quite tired. The bathroom was rather shabby and only had a poor over the bath shower. Didn't order breakfast here as there's lots of cafes in South Kensington. Overall clean, tidy and quiet, so it was what...

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Thank LottyP

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Staying in South Kensington

Neighbourhood Profile
South Kensington
With its ivied mews, row upon row of Poppins-esque white washed mansions, and placid garden squares, it's easy to see the charms of South Kensington. And with superb access to Hyde Park, Holland Park and Kensington Gardens, as well as the largely child-friendly and mostly free Museum Quarter (not to mention more major attractions like Royal Albert Hall) such charms are easy to make the most of. As welcoming and cosmopolitan as it is reserved and residential, South Kensington is always a hit with visitors.
Explore this neighbourhood

Amenities

Highlights
  • Free Internet
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Imagine an English country home magically whisked to the most exclusive London borough, and you have The Gainsborough. Named after the celebrated artist, The Gainsborough combines the attractive style of bygone days with an easy informality. To stay here is to enjoy London of fashionable South Kensington, Harrods, the restaurants and antique markets, pubs and delightful backwaters of Chelsea and Knightsbridge. You are at the heart of the capital's culture too with great museums - Science, Natural History, the Victoria & Albert - nearby; and for music lovers, the glorious Royal Albert Hall is just minutes away. The well-stocked lounge bar is the spot for a leisurely drink or a snack from the light menu. With 24-hour room service, butlers on immediate call and a reception ever ready to meet your needs, nothing is too much for our attentive staff. ... more   less 

Additional Information about The Gainsborough Hotel

Address: 7 - 11 Queensberry Place | South Kensington, London SW7 2DL, England
Region: United Kingdom > England > London > South Kensington
Price Range: $142 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Gainsborough Hotel 4*
Number of rooms: 49
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Also Known As:
Gainsborough Hotel London
Hotel Style:
#384 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from The Gainsborough Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There are several sizes of rooms. The "deluxe" are bigger.”
 of 5 bubbles Z4789HYpaull, 14 Jan 2017 | Read review
“Our room was beautiful. Use the spa and enjoy the beauty of an incredible space”
 of 5 bubbles stp4dwf, 27 Dec 2016 | Read review
“Avoid the basement, but check your room first”
 of 5 bubbles coolsue, 1 Nov 2016 | Read review
“dont choose single roome”
 of 5 bubbles Yevgeni_Tallinn, 23 Sep 2016 | Read review
“I wouldn't recommend staying here at all and do not book a deluxe double”
 of 5 bubbles 308clarem, 28 Jul 2016 | Read review
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