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Dukes Hotel

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#125 of 1,087 Hotels in London
Certificate of Excellence
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Dukes Hotel
Dukes Hotel
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1,353 Reviews from our TripAdvisor Community

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Showing 1,266: English reviews
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Birmingham, United Kingdom
Reviewed 5 days ago NEW

We visited the Drawing Room at this hotel for afternoon tea. The experience is well advertised as just the place to go for a quiet good quality ( slightly expensive) afternoon tea. The food was ok, but I was surprised to be served a rocket leaf sandwich. The room was really relaxing and the service was excellent. The whole experience...

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Helpful?
1Thank petermathewscmg
Debrah_Dhugga, Managing Director at Dukes Hotel, responded to this review

Dear Guest, Thank you for sharing your recent experience with me and my team. I was thrilled to hear that you found the service to be "excellent". Naturally I was deeply disappointed to read your further comments about the neighboring guest in the drawing rooms. I can appreciate the inconvenience caused to you and hope to assure you of our...

Reviewed 6 days ago NEWvia mobile

Good location, small, old fashioned but comfortable enough rooms, nice big bath, good breakfast, bar (and bar staff) was a bit stuffy (typical Mayfair) e.g. men HAVE to wear jackets at all times, policed with an air of snobbery, not relaxing, reception staff on check in and check out were both lovely, room service staff the same. Slight sense of...

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Helpful?
Thank Gem2108
Debrah_Dhugga, Managing Director at Dukes Hotel, responded to this review

Dear Guest, Thank you for sharing your recent experience with me and my team, the comments you made are both valued and useful. I was thrilled to hear that you enjoyed our rooms and found our staff to be so 'lovely'. I was sorry to hear that you felt that the dress code in our bar was not relaxing. We...

Lisburn, United Kingdom
Reviewed 1 week ago via mobile

What can I say from the day I arrived Feb 10th for one night we were treated so well every attention too detail our room or should I say rooms the Cavendish suite excellent beautiful surroundings great bed fabulous bathroom only one fault a note is left to say milk fir tea and coffee was in mini bar but their...

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Helpful?
Thank debs082
Debrah_Dhugga, Managing Director at Dukes Hotel, responded to this review

Dear Guest, Thank you for sharing your recent experience at DUKES LONDON with me and my team. We were thrilled to hear that you thoroughly enjoyed your recent stay and hope to return again in the future. The team and I all very much look forward to welcoming you back once again. Kind Regards, Debrah Dhugga

Milton Keynes, United Kingdom
Reviewed 1 week ago via mobile

On business in London and used this venue for location and reputation Certainly delivered on quality and style Professional staff across all sectors - Lithuanian doorman was superb Drinks in the bar in basement quirky Breakfast slightly slow but delicious The hotel itself was squeezed into a vertical cylinder and felt rather cramped. Old fashioned lift is quaint but frustrating...

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Helpful?
Thank Chris M
Debrah_Dhugga, Managing Director at Dukes Hotel, responded to this review

Dear Guest, Thank you for sharing your recent experience with me and my team, it truly was our pleasure to welcome you as our guest. I was thrilled to hear that you enjoyed your stay and found our staff to be very professional. Naturally, I was sorry to hear of the delay with the lift, we do have two lifts...

London, United Kingdom
Reviewed 2 weeks ago via mobile

I treated my mother to a birthday afternoon tea at the hotel, and was very impressed with the quality of service. The tea itself was based around gin which was very unique (and servings were very generous!) and the sandwiches, scones and deserts were excellent. Staff were very accommodating when changing the sandwiches due to a dietary requirement and the...

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Helpful?
Thank jils2
Debrah_Dhugga, Managing Director at Dukes Hotel, responded to this review

Dear Guest, What a wonderful review of our afternoon tea, thank you! It truly was our pleasure to welcome you as our guests and we were thrilled that you chose DUKES for the birthday celebrations. The team and I very much hope to welcome you back with us again in the future. Kind Regards, Debrah Dhugga

New York, NY
Reviewed 2 weeks ago

I really love this hotel. Comfortable and elegant, without being pretentious or stuffy. Great service and staff. I often pop in when I am spending the day in London to linger over a pot of tea in their lounge, and it is an element of the lounge experience that I find perplexing — the music choice. The background music is what...

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Helpful?
1Thank complelledtoshare
Debrah_Dhugga, Managing Director at Dukes Hotel, responded to this review

Dear Guest, Thank you for your recent review, we appreciate the time you spared to share your experiences with others. I was thrilled to learn how much you enjoy returning to DUKES when in London. I was surprised to hear that you felt our music selection was not quite befitting of our surroundings as we have not had any negative...

Warrington, United Kingdom
Reviewed 2 weeks ago via mobile

Many thanks to Antonio and the team at the best bar in London for making our weekend so enjoyable. The Beefeater martinis are unbeatable with glorious Amalfi lemon! Look forward to seeing you again soon.

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Helpful?
Thank GNL17
Debrah_Dhugga, Managing Director at Dukes Hotel, responded to this review

Dear Guest, Thank you for sharing your recent experience with me and my team, it truly was our pleasure to welcome you to DUKES Bar. We are thrilled to hear you enjoyed your weekend here in London. The team and I very much look forward to welcoming you back with us again soon. Kind Regards, Debrah Dhugga

Helsingborg
Reviewed 3 weeks ago via mobile

My wife and I normaly spend a long weekend in London every year for relax and good food. This time we stayed at Dukes hotel. The hotel got an retro feel and a nice charm. The rooms are small and this is maybe the only minus. The staff are very friendly and helpful. The best part is the sit down...

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Helpful?
Thank dryckeskonsult
Debrah_Dhugga, Managing Director at Dukes Hotel, responded to this review

Dear Guest, What a wonderful review of our hotel, thank you! It truly was our pleasure to welcome you as our guests and we hope you enjoyed your time in London. We are thrilled to know you loved the special ambience at our hotel and the "charm and personal service". The team and I hope to welcome you back to...

Greater London, United Kingdom
Reviewed 3 weeks ago

Me and my daughter went for the Gin and Tonic Afternoon Tea yesterday and it was excellent! Very attentive staff, who explained everything very well. The Tea infused Gin was delicious and re-fills were offered, or a choise of a glass of Champagne if you did not want Gin. Hot tea or coffee was also included. A lovelt selection of...

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Helpful?
1Thank cecuk72
Debrah_Dhugga, Managing Director at Dukes Hotel, responded to this review

Dear Guest, What a wonderful review, thank you! The team and I are delighted to hear how much you enjoyed our Gin and Tonic Afternoon Tea and that you found our staff to be "very attentive". It truly was our pleasure to welcome you both to DUKES LONDON and we very much hope to see you back with us again...

London, United Kingdom
Reviewed 3 weeks ago via mobile

We stayed here over night as a treat and was really disappointed. We had paid for a upgraded room but the first room provided smelled of cigarette smoke, when we complained they placed us in another room which apparently was an upgrade but it was a smaller room and bathroom, what made it a more superior room was apparently that...

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Helpful?
1Thank Nina W
Debrah_Dhugga, Managing Director at Dukes Hotel, responded to this review

Dear Guest, Thank you for sharing your recent experience with me and my team. Whilst I was pleased to hear there were several positive aspects to your stay, naturally I was deeply disappointed to learn that you were unsatisfied with your initial and subsequent room. It is our genuine wish to retain you as our guests, and so I therefore...

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Staying in St. James's

Neighbourhood Profile
St. James's
Perennially fashionable since the days of Henry VIII, the aristocratic “Clubland” of St James's is a premier destination for high end craft and bespoke design. Here you’ll lose count of the Royal Warrants (which indicate that the Royal Family patronizes the establishment) seen in shop front windows, even during a short stroll to bordering Green Park or St James’s Park. With the brightly lit and constantly buzzing junction of Piccadilly Circus at its northeast corner and none of Central London too far away, this is an surprisingly central and accessible part of town, especially given its prosperous demeanor.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Business Centre with Internet Access
  • Banquet Room
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Awarded “Europe’s Leading Boutique Hotel” and the “World’s Leading Classic Boutique Hotel”, DUKES LONDON is a hidden gem in the heart of St. James Mayfair, where quintessential British charm and the finest luxury mix together to create a timeless atmosphere. ... more   less 

Additional Information about Dukes Hotel

Address: 35 St. James's Place, London SW1A 1NY, England
Region: United Kingdom > England > London > St. James's
Price Range: $349 - $673 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Dukes Hotel 5*
Number of rooms: 90
Reservation Options:
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Also Known As:
Dukes Hotel London
Hotel Style:
#35 Spa Hotel in London
#96 Romantic Hotel in London
#108 Luxury Hotel in London
#109 Family Hotel in London
#134 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Dukes Hotel staff and other travellers.
6 questions
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Questions? Get answers from Dukes Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Very comfortable rooms, but don't expect a great view.”
 of 5 bubbles CiscoTeacher, 24 Jan 2017 | Read review
“Choose a Superior room (or larger) for a little more space”
  • Bathroom in Superior room
 of 5 bubbles Cubsfan_1974, 4 Jan 2017 | Read review
“Relax and be confident ~ you will love it.”
 of 5 bubbles Neurolaw, 20 Dec 2016 | Read review
“Quiet room on the 5th floor but not much of a view.”
 of 5 bubbles hotelsetc, 20 Dec 2016 | Read review
“the hotel has a very characterful bar with a very qualified service crew!”
 of 5 bubbles T371GNnicolasd, 19 Nov 2016 | Read review
5 of 5