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The Cromwell Crown Hotel London welcomes you to our London hotel We are located in the heart of London, near to all major attractions in London. The Science Museum, Natural History Museum, Royal Albert Hall, Hyde Park, Victoria and Albert museum, The Olympia and earls court exhibition halls. The Knightsbridge shopping stores are also a short walk away. We offer budgeted accommodation; our rates are competitive to the hotels in Kensington area.Please note that the hotel is under renovation and most rooms are newly renovated offering fresh, modern and stylish bathrooms.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Languages Spoken
English
Location
139-141 Cromwell Road, London SW7 4DX England
Cromwell International Hotel
2.5 reviews
Getting there
Great for walkers
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The Cromwell International Hotel garners appreciation for its prime location, nestled close to various shops, eateries, and metro stations, making it a convenient base for exploring local attractions. While the hotel's atmosphere strikes many guests as stylish, offering a blend of comfort and elegance, opinions on the rooms are mixed, with renovations receiving both praise for comfort and criticism for quality.
Cleanliness is generally well-regarded, though some suggest a need for more thorough cleaning. Guests have experienced varying levels of service, from commendable to needing improvement, but the overall value for money is frequently highlighted as a positive aspect.
Location
Convenient
Atmosphere
Stylish
Rooms
Uncomfortable
Value
Affordable
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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The old saying is, "You get what you pay for" I wasn't expecting The Ritz having paid only £65 for a one night stay but if you are expecting something akin to a Holiday Inn, Travelodge or Premier Inn you will be sorely disappointed. The first detractor is the renovation in progress with scaffolding on the outside and disruption inside. Booking in was fairly easy but you have to read the terms and conditions on a computer screen then sign a pad with a stylus to say you agree. Despite my best efforts my signature appeared as if had been written by someone who was demented or the scribblings of a toddler. There are 2 staircases leading from reception to the rooms, pick the wrong one for your room and you will probably end up frustrated and lost. There is no signage at each staircase showing which one is best to use for your room. The room was a Superior Single. It measured around 10 feet by 7 feet. It was clean but tired and shabby. It contained one Queen sized bed I assume for the more rotund single traveller, a double wardrobe facing the end of the bed in which I found a telephone and tea / coffee making facilities. ( These were on par with what might be found in Travelodge or similar). The Aircon control panel was fixed to the wall with only one screw and moved sideways when touched, it was not working. On the plus side the bed was comfortable and the room well lit. The bathroom was small about 6 feet by 4 feet. The tiles on the floor were loose and rocked when walked on catching on the bottom of the door when opened and closed. There was also a risk of catching and injuring ones foot on the tiles. Lighting in the bathroom was poor provided only by a light over the mirror above the wash basin. That wash basin was very small, 14 ins by 10 ins, it had no plug or grid. Drop anything into the sink and it will go down the plughole ( ring, glass eye etc.) then it will be well and truly lost in the u bend. Hot water in the wash basin and shower was instantaneous and hot. The shower was dark but full operational with a fixed overhead drenching shower and a hand held hose to get to all those important little places. The toilet was fully functional and flushed first time every time. 2 bath towels were provided along with a small soap and 4 tubes of shampoo / shower gel. For some reason the edge of the floor drain had only been partially sealed.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled solo
Room Tip:No
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Located in a Victorian-style building in the Kensington neighborhood, just over fifteen minutes walk from Hyde Park and five minutes from the Gloucester Road tube stop, in an area where there are a good number of supermarkets and restaurants . We did not like it; It is a labyrinthine hotel, in which getting to the room becomes an odyssey; The room we occupied had a double bed and a single bed, for the use of two people, for which we paid 42 pounds (about €50) for one night on a room-only basis. It had a kettle, complimentary coffee and tea, amenities, a couple of plugs, a closet and a table. Everything was very narrow, with hardly any space between the beds, which had to be accessed from the back because there was barely 20 centimeters between them. The reception is open 24 hours and the staff is very friendly. As I said, it didn't convince us, but the truth is that for €50 a night you can't ask for much more; Its location is great and the area is quiet, although with a lot of offers of all kinds just a few meters away.
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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This is a budget hotel ideally located just 5 minutes walk from Gloucester Road tube station, I spent from 11pm till 8.30 am the following morning and spent £68 with no breakfast. We did visit the hotel earlier in the day to drop our bags which were securely locked away till we checked in later after a show. My wife did visit the toilet in reception but came straight out and said they were disgusting. I agree that carpets in the corridors and stairs did look like they hadn’t been hoovered in some time. The room itself was small but perfectly adequate with double bed, plenty of wardrobe space, flat screen tv with Freeview, I had a shower which was hot and powerful with shampoo and body lotion provided and clean towels. There was also tea and coffee making facility which we didn’t use.The room decor was tired but clean. I slept well because I was tired after a busy day but the traffic noise being on the front was loud and my wife said she could feel the springs. If you are looking for a central London base which you are not planning to spend much time in, it’s perfectly adequate although maybe I dropped lucky with my room based on other reviews. Room 102 by the way.
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Date of stay: September 2022
Value
Service
Sleep Quality
Room Tip:Ask for room away from the front and noisy road
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We arrived at 9pm on Friday the 10th of March. There were three people on the desk, not one competent person between them, they couldn't figure out how to check two people in at the same time, they didn't seem to know what was going on. My room was on the fourth floor, I was told there was a lift, which there is but unless the lift door has been closed on all floors it doesn't come back down, we had to drag our bags up about 7 flights of stairs. I had booked a triple room for one adult and 2 children, expecting 3 beds, there were 2 beds. I asked for extra blankets as we had to share to be told they don't have any extra blankets in the WHOLE hotel. The bathroom was something out of a horror story, it stunk like mould damp and feces. I went to wash my hands and the whole thing started backing up filled with someone else's vomit. There were no towels in our room. Not even one to dry your hands. Our literal key, no key card wouldn't lock our door. I went back down to the people on the desk who didn't seem to even understand what I was talking about, I said I had no towels they all just looked at me as if I'd said something in alien. Tried to explain that my door wouldn't lock and the guy was like well you have to come all the way back upstairs with me.if you want me to lock it - I was on the way out the door to try get food at 9.30 at night.
When I went back that night another attendant was on the desk, extremely helpful very able to action my issues, he had towels in my room in ten minutes, he tried to get the maintenance man who wasn't available until the morning and he gave me a key to an empty room in case we wanted to use the unusable toilet.
The next day the hotel called me in a panic, a lady on the phone. Asking me where I was and where the key to the other room was- it was in my handbag I had forgotten all about it. She wanted me to travel back across London asking me where I was (none of her business) because they had people to check in. There was no chance in hell this was happening.
This hotel charged me 280 euro for a 2 night stay, we could hardly use the bathroom, they didn't even have enough blankets for us the staff apart from one guy on the night desk don't seem to be competent enough to work in a hotel.
Would I recommend, no.
Look for somewhere else. Anywhere else.
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Date of stay: March 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Absolutely disgusting place First room we got to was in the basement, we were escorted through a sewer room full of building materials, not a good start. The room was mouldy and the bathroom was disgusting. We went to reception and asked for it to be cleaned and the guy showed up with a tin of air freshener and a bed sheet to clean it with. He then wiped the floor with the sheet and left. We then checked the bedsheets and one was bloodstained. Back to reception to tell her it was unacceptable, she wasn't interested in the slightest. After half an hour standing with a blood stained sheet in my hand she said she would move us. Although a slight improvement, the room was still a hovel. Broken tiles, scummy bath, dirty toilet, mould everywhere, stained walls, broken furniture, vents full of mould and dust. One of the workers even told us as we were getting in the lift that he's condemning it next week! We tried to find somewhere else but unfortunately it would of cost us a small fortune so we spent as little time there as possible. Attached are the pics of the second room, a vast improvement on the first but still the worst I've ever seen
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Date of stay: November 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Two friends and myself paid for a three person room for two nights as we were going to see a concert. From reading reviews I didn't have very high standards I was expecting some faults, but not as many as we had. It was comical really.
We had a room with a double bed and a single, the double was in fact two singles on a double frame. The bed lamps were all broken or had no bulb. Mattresses were ok for a length of stay like ours, although the double duvet wasn't really big enough for two to share comfortably, the bed sheets kept moving off the mattress and were covered in the moulting faux leather from the headboard. The window frames were covered in dust, and also the windows would open wide, but to a 4 storey drop, would not be safe for a family with a young child. There were only two cups and two mugs provided, but one of the cups were filthy. There seemed to be a thermostat in the room, but that didn't work either. It was warm in the room with three people, but it was manageable, and it is the summer time. The Bathroom was another thing, the main shower head wouldn't turn on, so we had to use the handheld, which wasn't a problem until we noticed the temperature of the shower was stuck on the hottest it could go. Great if you want a really quick wash to wake you up for the day... We only had a single towel each and were provided two loo rolls. And the sink had no plug. Plus, the bathroom ceiling was covered in mould and damp.... maybe this was the reason to all my sneezing on the trip.
All negatives aside if I were to stay in London again I would probably choose this one for only a short stay. It's cheap and you get what you pay for, the Location is fantastic, most of our sightseeing was done on foot and there were so many places around to go eat and enjoy ourselves. You wont be paying for a 5 star hotel, you will be paying for the Hotel's convenient location. For the three of us at a two night stay we payed £163.76, that's £54.58pp, that really isn't bad for London. Also I really appreciated that we could store our luggage there for free to allow use to explore with out the hassle of carrying everything with us. Also the free wifi was a good bonus too!
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Date of stay: June 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed here for 3 nights over the jubilee holidays. I came from outside London to spend time with family. Upon reaching my room you could tell the room had not been clean in any shape or form, it smelled was musky not fresh at all. I then checked the bathroom, dust was visible on the sides, the bath was disgusting had not been cleaned the bathroom in general had not been cleaned. My first night was awful the bedsheets had nit been cleaned it was pretty obvious as I could smell the scent of whomever had slept in it. I was so disgusted. I made an immediate complaint to reception where the gentleman actually apologised and acknowledged the housekeeper had not been in the day before meaning the staff had not done their job which is a concern itself. In any event I was told to speak with the manager the next morning at 10.am which I did. I came down next morning and spoke with manager and lodged my complaint, I made it not as a basic health and safety sheets must be changed the room must be cleaned etc. In fairness they were very apologetic and dealt with the matter right away and had everything changed including the bathroom light. Then the day I was checking out I had a near miss accident experience the ceiling locker in the bathroom fell down and narrowly missed my head this could have resulted in a serious injury to myself and huge compensation to the hotel. I brought this to the attention of the Reception staff and urged them to fix this.
It is most unfortunate as the rooms in the hotel are spacious it provides your basic needs for very short stays and price is reasonable and good location. Bit the owner needs to invest in its staff and ensure they are trained in basic hygiene standards, rooms must be cleaned, bedsheets must be changed each occupancy. The curtains could do with a good wash to just basic standard would go a long way.
Regards
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Date of stay: June 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We were four people staying from Tuesday November 7th to November 11th. I had seen some reviews about this hotel but I must admit that I found little satisfactory about it, at most the mattresses were bearable in terms of being able to sleep for a few nights. Check in was carried out normally, we went to the room and at the entrance there were remains and tools in the same entrance that remained there until the next day in the afternoon, the entrance door worked sometimes yes and other times not, we entered and the windows of the outside were open, we saw that there was a scaffolding on the outside and when we closed them we stained our hands with paint fresh from said windows, it was very cold inside we tried to turn on the heating and it didn't work, the beds were made very poorly, I must say The following days we did them ourselves, there was a slightly strange smell in the room we thought it was from the upholstered headboards of the beds and we looked under the beds and under one of them there was a dead mouse that seemed to have been there for a long time, we protested in the hall and they gave us the solution to move to a room in the basement worse than this one at street level with an infernal noise, they sent a man to clean ours and pick up the mouse, the heating did not work, only in common places and They gave us a portable electric radiator and a hair dryer because there was none in the bathroom, the bathroom was not cleaned in the four days, they only changed the towels twice, the mess was such that we had to take them from the closet where they were kept attached to our room, I am not much of a complainer and for four days I sleep on a sofa but I think that paying 600 euros for four days deserves something better, I will not return of course, the worst hotel I have been in by far, I have slept In hostels all better than this and I hope it serves as a warning to many people not to end up in a place like this, I attach photos so that there is evidence of what I am talking about.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip:Ni se les ocurra ir aquí. Lean mi comentario y entenderán el porqué.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We were looking for something last minute as Family were coming over from Italy so wanted somewhere relatively cheap just to put our heads down for the night as would be out all day.
We have stayed in the area before and it is convenient for central London as it is on the Piccadilly Line. We booked for three nights and wish we hadn't.
When we arrived the "Receptionist" was stood outside smoking, not very professional. We checked in, all very easy and quick, were given our key card (at least this worked for the 3 days) told where are room was and told there was a lift, basically a glorified dumb waiter. Got in the room and thankfully on the rear of the building so no traffic noise, no view either, but not bothered about that side of things.
We booked a superior king room which turned out to be two singles pushed together and the matresses had seen better days with no protectors on them and bottom sheet barely fit and the duvet was basically a kingsize that only just fit the bed.
The bathroom was basic and the shower worked, toiletries were tiny little bottles which basically gave you one shower (just). The towels were small and barely cover your private ares.
First night over we decided not to have breakfast at the hotel (£10.99) and made our way to meet the family.
When we got back to the hotel that night there was no one on the desk so went up to our room. There had been NO HOUSEKEEPING whatsoever, the bed had not been made and no towel change done, which we needed as the shower leaked and water all over the floor so had to use towel to dry as no bath mat provided. I went back to the reception desk and waited for around 10 minutes and happened to see that on the sheets for the house keepers had apparently cleaned the room, told the staff when he showed up and he apologised, didn't do anything though as the same happened the following day as well.
Anyway we would suggest that you do not book at this hotel as it would appear that it is run by a few friends who have no idea what they are doing.
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Date of stay: May 2022
Value
Cleanliness
Service
Room Tip:Go Somewhere else
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I wouldn’t recommend staying here currently, as l thought I may stay on another night if the hotel was ok, but couldn’t ! 1 night was enough! I think they are trying to make improvements, but feel like somebody with no hotel experience is trying to do this on a shoestring and needing some guidance. Things like, no mattress or pillow protectors, which should be a basic for hygiene and to keep them in decent condition were missing. The bathroom had been recently updated but the shower sprays water all over the place and swamps the floor and ceiling as a cheap plastic head not meant for the cubicle. The windows are painted shut, but it still sounds like you are sleeping outside on the main road. This could be cheaply fixed and i do hope someone in charge thinks to actually try sleeping in the room themselves (503) on a Saturday night like I did to get the full experience of having no sleep and to see how this could be fixed. Apparently my room was a superior one, but it looked like student digs with secondhand furniture and marks all over the walls. You only get 1 curtain 😄 The headboard not connected to the actual bed just leaning against the wall. I was on the 5th floor and the lift was out of order. You can hear people in the next room very clearly. The plus was a great location (near to tube) and price. The main issues were the noise (so no sleep) and shower (silly plastic shower head). Both could be fixed. I did see a previous mention of cockroaches, I checked with reception and they said I would be fine, but did give the impression this had been an issue during some renovation work recently. I was looking, but no sign in my room I am relieved to say.
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Date of stay: August 2024Trip type: Travelled solo
Room Tip:Apparently my room was a few pounds more because it was a superior room. I hate to think what a...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Palma de Mallorca, Spain29 contributions7 helpful votes
No te lo aconsejaría salvo que quieras morir en el intento
Ya que quizá te aparece una cucaracha en el café o en la comida
Una pena de hotel
El ascenor da miedo
Mucha gente quedo atrapada más de una hora y el gerente es muy maleducado
Ojalá alguien del gobierno visite este hotel y lo cierre porque roban el dinero a la gente
Brighton, United Kingdom51 contributions36 helpful votes
if you've paid by credit card cancel it. We've just stayed at The Linroy Guest house in Lumley Avenue which was very nice . We said we had stayed at the Cromwell Crown and they said how bad it had got
Paignton, United Kingdom13 contributions3 helpful votes
We stayed in a very clean well decorated, not bad size for the money, room. It smelt clean and was quite. The bathroom was clean enough to eat your food off of. The shower was a perfect temperature, and the toilet modern and clean. Not a sign of the past occupants could be found, if you get my drift.
I can only report what we found. It was room 5, so if you are a couple, like twin beds and can climb 5 stairs this is the room for you. Go for it.
There are more places to choose from in the London area.
PRICE RANGE
AU$128 - AU$165 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cromwell crown hotel london, cromwell crown london
FORMERLY KNOWN AS
Cromwell Crown Hotel
LOCATION
United KingdomEnglandLondonEarls Court / South Kensington
NUMBER OF ROOMS
20
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