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Sheraton Grand London Park Lane

Booking.comUSD 371*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 371*
USD 370*
USD 371*
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Sheraton Grand London Park Lane
Sheraton Grand London Park Lane
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393 Reviews from our TripAdvisor Community

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Showing 344: English reviews
Reviewed 1 week ago via mobile

Attended and awards event. Staff were very pleasant. We had a three course meal and all were exceptional. The beef made for the main course was the best I have ever had! The drinks bill was fairly high (£27 for 3 bottles of beer and 1 vodka and coke) but given the area this is expected. Excellent location, decor and...

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Helpful?
Thank MWWads
Tel Aviv, Tel Aviv, Israel
Reviewed 1 week ago

I was beyond pleasantly surprised by the Sheraton Grand - it is truly a cut above my expectations for a Sheraton property, which are generally quite anonymous business travel hotels. This property was lovely and the luxury room I was upgraded to (SPG Platinum) was thoughtful, well appointed, and had all the details of a 5 star property. Staff were...

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Thank RELRo
Reviewed 1 week ago

Terrible customer service: 1) Customer service does not know what is going on in the hotel - resulting in misguided information 2) Laundry overbilling despite being told otherwise 3) Very very rude and disrespectful barstaff As an SPG Platinum member I stay at many SPG hotels and this was one of the worst customer experiences. I will not be staying...

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Helpful?
Thank Dado M
SheratonGrandManager, Manager at Sheraton Grand London Park Lane, responded to this review

Dear Dado M, Thank you for your feedback, I was disappointed to read that we failed to meet your expectations, especially as you felt the service was below your usual expectations and for the billing error. Your feedback is extremely important to us and has been discussed at an Executive level. We hope that you will come again so that...

Chicago, Illinois
Reviewed 2 weeks ago via mobile

We were greeted and taken care of. Caterina provided exceptional service at check in. Our room was large and spacious for EU/British standards. Everything from reception area, lounge and rooms give this a true 5 star rating.

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Helpful?
Thank SageandAndy
Brussels, Belgium
Reviewed 2 weeks ago

This hotel keeps getting better. The renovation is gorgeous, the beds are amazing, the location is ideal. But most of all, the staff are fantastic - they really make you feel at home. In a city full of choice, tis is my only choice. I've been many times, an can't wait to go back again.

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Helpful?
Thank DKNY74
Calgary, Alberta
Reviewed 2 weeks ago

Loved this hotel. Purchased through Hotwire. Got quite a reasonable rate for such a nice and well located hotel. We upgraded to a superior room which had two double beds and a larger bathroom. Cost was 40 pounds and was much appreciated. Great room, we loved it. The hotel is very fancy and you really feel like you are in...

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1Thank Canada689
Reviewed 2 weeks ago via mobile

We stayed for a week at Sheraton, 2 rooms, 4 people. Great location, excellent rooms, helpful staff, regular in hotel dinning options. Overall a great hotel and a very enjoyable stay. Would most definitely return again and recommend.

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1Thank Bicalhoma
Reviewed 2 weeks ago via mobile

I stayed 3 nights at the Sheraton Park Lane hotel and found it to be great. The hotel was renovated 2 years ago and it looks great. Love the Art Deco decor. Rooms are on the tad smaller side but nevertheless very comfortable. The location is brilliant in Mayfair which has bunch of embassies and restaurants around. Right across the...

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Thank Asif I
Hong Kong, China
Reviewed 3 weeks ago

Had a very enjoyable stay here prior to Christmas catching up with family . The hotel has a great location; only a short walk to Oxford and Regent Streets, and the rooms have recently been upgraded. Concierge was very helpful arranging a booking for us at Nobu - not so easy given all the office Christmas dinners going on.. Staff...

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Thank JandNMc
Sydney, Australia
Reviewed 3 weeks ago via mobile

The staff do not make travel easier for their guest at all. My wife and I will be travelling to Manchester for two days and will be returning to stay for 5 days at Sheraton Grand Park Lane. Hence we wanted to leave an empty suitcase at the hotel. I'm horrified when the reception declined and gave me a lame...

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Helpful?
2Thank bmtsang
SheratonGrandManager, General Manager at Sheraton Grand London Park Lane, responded to this review

Dear Bmtsang, Thank you for your review. We take the health, safety and security of all of our guests extremely seriously. We are constantly reviewing the threat level within the city, our local area and the hotel itself. Starwood then categorizes hotel’s and a corresponding set of processes to be put in place dependent on this assessment. Right now as...

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04/06/2017 05/06/2017
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Staying in Mayfair

Neighbourhood Profile
Mayfair
Set beside some of London's best parks and home to world-class galleries, luxurious hotels, and famed thoroughfares, the ultra upscale Mayfair is one of London's most exclusive haunts. Here the shopping is haute, the dining is exquisite, and the nightlife is vibrant. A casual stroll through the area’s chic streets will reveal that Michelin stars and chauffeured cars are practically the norm here. Even if you're on a tight budget, this exceptionally well connected swath of Central London is worth exploring, if only for the chance to take a peak at the goings on of upper crust English society.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Mercante
Mercante
Cuisines: Italian, Mediterranean, European
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Sheraton London Park Lane Hotel is centrally located near Buckingham Palace and stroll over to the boutiques of Bond Street, Knightsbridge, and London's West End theatres. As evening falls enjoy a conversation over a world famous English afternoon tea at the Palm Court, or experience a Mayfair local Smith & Whistle. From 1st September 2014, The Park Lane Hotel will be undergoing a transformation. We are very excited to be making a major investment in the hotel which will result in completely renovated guest rooms and public areas. During this period, the hotel will remain open and will continue to offer all of its current services. ... more   less 

Additional Information about Sheraton Grand London Park Lane

Address: Piccadilly | Piccadilly, London W1J 7BX, England
Region: United Kingdom > England > London > Mayfair
Price Range: $460 - $844 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand London Park Lane 5*
Number of rooms: 305
Reservation Options:
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Also Known As:
Park Lane Sheraton
Park Lane Hotel London
Sheraton Hotel London
London Sheraton
Sheraton London
Hotel Style:
#202 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand London Park Lane staff and other travellers.
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Edinburgh, United Kingdom
9 months ago
Riyadh, Saudi Arabia
New York City, New York
Brandon, Florida

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Questions? Get answers from Sheraton Grand London Park Lane staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Beware of the room type you book and the view you have from your room”
JackMair00, 15 May 2017 | Read review
“use your SPG points-”
JenR602, 14 May 2017 | Read review
“Do not select this hotel”
dadom477, 12 May 2017 | Read review
“Higher floors for quietness and view”
davee727, 30 Apr 2017 | Read review
“Every room we have ever had was great.”
travelerell, 28 Apr 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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