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Sheraton Grand London Park Lane

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Sheraton Grand London Park Lane
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338 Reviews from our TripAdvisor Community

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Showing 299: English reviews
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Southampton, England, United Kingdom
Reviewed 2 days ago NEWvia mobile

A wonderful stay at the Sheraton grand - a real 5* in my opinion as the staff couldn't have done more to help - amazing rooms interconnecting as requested with no hiccups and we had our own door to our 2 rooms - a wonderful luxurious stay - thank you

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Helpful?
Thank Lucy C
itfb
HOTEL’S FAVOURITE REVIEW
Reviewed 30 January 2017

I searched on line for hours, no days looking for a place to stay without knowing London. There are so many great options, neighborhoods to see and restaurants. In the end we chose the Sheraton Grand, it is very nice, recently renovated the rooms are comfortable and well decorated. The lobby area where they have the palm court is open...

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Thank itfb
About Hotel's Favourite Review
SheratonGrandManager, Manager at Sheraton Grand London Park Lane, responded to this review

Dear itfb, Thank you for taking the time to share your review of your recent stay. It was disappointing to read that the snack offered at our Club Lounge did not meet your expectations. Your feedback is very important for us and please rest assured that is has been shared at an Executive level. On a positive note, it is...

London, United Kingdom
Reviewed 2 days ago NEW

On entering the hotel we were met with an unpleasant toilet smell and that then set the tone for the afternoon. I appreciate we went on Mothers day but the Palm Court was by no means busy but we felt rushed which is was a little disappointing, as I have been to many afternoon teas in the big hotels around...

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Helpful?
Thank foxy208
SheratonGrandManager, Manager at Sheraton Grand London Park Lane, responded to this review

Dear Foxy208, Thank you for taking the time to leave a feedback in regards to your recent afternoon tea experience at the Sheraton Grand London Park Lane. As we pride ourselves on delivering a memorable hotel experience, we have unfortunately fallen short of our goal on this occasion. Please accept our sincere apology for any inconvenience caused. We have shared...

Lausanne, Switzerland
Reviewed 4 days ago NEW

Stayed here last August and the hotel was under construction with elevators not working and floors being painted - the service was appalling and the icing on the cake was electrocuting myself when pulling out a wire as we were leaving. The manager and some support staff came running up - I was told the hotel would be in touch...

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Helpful?
Thank leggy623
SheratonGrandManager, General Manager at Sheraton Grand London Park Lane, responded to this review

Dear Leggy623, Thank you for taking the time to detail your experience here at the Sheraton Grand London last August. Please accept our apologies that your stay was affected by the renovation works and any inconvenience caused. We have completed the full renovation works last October 2016 and hope we will have the pleasure of welcoming you back. Should your...

Reading, United Kingdom
Reviewed 4 days ago NEW

Visited Saturday afternoon for an early Mothers days treat and it was a lovely occasion. We were in Palm Court , a lovely art deco public area.We had the birdcage afternoon tea with free flowing bubbles and it was rather good. Being fussy they had handled superbly well my dietary requests (I know my daughter had been anxious about this...

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Thank Wendy119186363
Seattle, Washington
Reviewed 4 days ago NEWvia mobile

This hotel has lots of potential but there are few things which is making it unbearable. Note : I am an SPG Platinum Member stayed in SPG floor -1 Star : Elevators: the worst in my life. You cant breath in them! Slowest and worst part of my trip. This is not hard to fix. It's not hard to notice...

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1Thank mhmtkcn
SheratonGrandManager, Manager at Sheraton Grand London Park Lane, responded to this review

Dear Mhmtkcn, Thank you for taking the time to detail your experience here at the Sheraton Grand London. The feedback of our guests is very important to us, as it is only by receiving such information that we are better able to see where we stand in certain areas and what improvements we can make to further satisfy any requirements...

sudbury
Reviewed 1 week ago NEW

When snow was forecast, we left home early and got a last minute reservation at this recently remodeled hotel.The staff was very friendly and helpful. At check in, the porter explained that we would have free use of the handy phone in our room and could call the states free of charge. This was a smart phone and it was...

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Helpful?
Thank stgregorygirl
Melbourne, Australia
Reviewed 1 week ago

I have stayed here twice in the past couple of weeks and on both occasions had a brilliant experience. Reception staff were extremely professional, friendly and amazingly helpful. The rooms are beautifully renovated in true deco style, glamorous and spacious with beds you just sink into; very comfortable for relaxing and business. I had an art deco suite on the...

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Thank Lynne M
Street, United Kingdom
Reviewed 1 week ago via mobile

What a fabulous treat. Afternoon tea with ever flowing bubbles. Great setting, great service, delicious food and a harpist to listen too. We loved it. Our waiter was so attentive and kept replenishing both food and drink, thanks lorenzo. Concierge was helpful and polite really taking pride in the hotel. Will definitely be back.

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Thank Cathy A
Singapore, Singapore
Reviewed 1 week ago via mobile

Service at reception was good, club lounge was beautiful, restaurant was pretty decent and rooms were very nicely renovated. Had USB points in the room and even the club lounge to charge your phones so for a smartphone junkie like me, I was in heaven. So why not 5 stars? As a gym fanatic, the fitness center I felt was...

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Helpful?
Thank Cecil L

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Staying in Mayfair

Neighbourhood Profile
Mayfair
Set beside some of London's best parks and home to world-class galleries, luxurious hotels, and famed thoroughfares, the ultra upscale Mayfair is one of London's most exclusive haunts. Here the shopping is haute, the dining is exquisite, and the nightlife is vibrant. A casual stroll through the area’s chic streets will reveal that Michelin stars and chauffeured cars are practically the norm here. Even if you're on a tight budget, this exceptionally well connected swath of Central London is worth exploring, if only for the chance to take a peak at the goings on of upper crust English society.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Mercante
Mercante
Cuisines: Italian, Mediterranean, European
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton London Park Lane Hotel is centrally located near Buckingham Palace and stroll over to the boutiques of Bond Street, Knightsbridge, and London's West End theatres. As evening falls enjoy a conversation over a world famous English afternoon tea at the Palm Court, or experience a Mayfair local Smith & Whistle. From 1st September 2014, The Park Lane Hotel will be undergoing a transformation. We are very excited to be making a major investment in the hotel which will result in completely renovated guest rooms and public areas. During this period, the hotel will remain open and will continue to offer all of its current services. ... more   less 

Additional Information about Sheraton Grand London Park Lane

Address: Piccadilly | Piccadilly, London W1J 7BX, England
Region: United Kingdom > England > London > Mayfair
Price Range: $405 - $765 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand London Park Lane 5*
Number of rooms: 305
Reservation Options:
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Also Known As:
Park Lane Sheraton
Park Lane Hotel London
Sheraton Hotel London
London Sheraton
Sheraton London
Hotel Style:
#204 Luxury Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand London Park Lane staff and other travellers.
12 questions
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Edinburgh, United Kingdom
7 months ago
Silicon Valley
New York City, New York
Riyadh, Saudi Arabia

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Questions? Get answers from Sheraton Grand London Park Lane staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If possible, get a room facing Green Park and Piccadilly. Higher floors help with muffle the traffic noise.”
 of 5 bubbles 107KevinR, 5 Mar 2017 | Read review
“Ask for a park view room and you can Hyde park and all of the iconic London landmarks.”
 of 5 bubbles davidjZ4342DX, 28 Feb 2017 | Read review
“higher floor”
 of 5 bubbles TravelWhiz1981, 14 Feb 2017 | Read review
“Club room with the view of Green Park”
 of 5 bubbles 608teddyq, 8 Feb 2017 | Read review
“Stay high and facing a side street”
 of 5 bubbles Travelingman16, 5 Feb 2017 | Read review
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