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Novotel London Waterloo

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Novotel London Waterloo
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2,817 Reviews from our TripAdvisor Community

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There are newer reviews for Novotel London Waterloo
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Showing 1,338: English reviews
Reviewed 1 week ago via mobile

The hotel services are very good. The bed is EXCELLENT!!! I would like to thanks for Dora in the Breakfast room and Fruzsina in the bar to made my week even more enjoyable!!! :-) One comment... Gym should be open 24 hours... I was not able to use in the morning becouse of opening hours:-(

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Helpful?
Thank Sarolta V
Management response:

Dear Guest, I sincerely thank you for these very positive comments as you may know that our young teams do their best to make customers feel at home. Rest assured that your feedback is a nice reward for each of us and both our talents Dora and Fruzsina will be thrilled to read your comment. We are looking forward to...

Sofia, Bulgaria
Reviewed 1 week ago

Lovely pace, [pro-active staff, usual Accor high amenity. BUT WHEN WILL HOTELS LEARN THAT BUILDING WORKS NOISE IS NOT ACCEPTABLE. Grinding and drilling at 'ear-defender' levels through out my stay. Friday-Saturday am Monday. Akittle letterin theroom "We are sorry for any inconvenience" does NOT COVER IT. AND I AM NOT here in London to spend my time arguinhg with hotels.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank LeoLev5
Management response:

Dear guest, Thank you for taking the time to share your experience at Novotel London Waterloo. I am glad that you generally enjoyed your stay and that our staff members were able to help you. I would like to apologize if our constructions affected your stay, as you may have noticed we are refurbishing our Hotel, therefore until the end...

Neath Port Talbot, United Kingdom
Reviewed 2 weeks ago

The hotel lived up to expectations. The staff were most helpful, the breakfast was really good and the newly-refurbished rooms were lovely. The hotel is in a good position, especially as it had parking and our requests were met quickly. The only small minus was the slow bar service.

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Helpful?
Thank Obby2012
Management response:

Dear Guest, Thank you for taking the time to share with us your experience t Novotel London Waterloo. Ia m very glad to read that you enjoyed your stay, particularly our new rooms and the helpfulness of our staff. I have taken note of your comment about the bar and will inform our Line managers to improve this aspect. Looking...

Reviewed 2 weeks ago via mobile

The hotel is perfectly situated; close to Big Ben, the Thames, etc. Plus, the decor of the rooms and the hotel is appealing and the staff are friendly. They have separated the toilet from the bath, which seems like a great idea, until you realize the sink is not included with the toilet. Also, it would be helpful to have...

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Helpful?
Thank Jezzabel L
Reviewed 2 weeks ago

I went to this hotel with my wife. There were concerns about wheelchair access but I found it to be suitable for my manual wheelchair. The staff were friendly although maybe English language training might help. Checking in and out was quick and easy. The best thing about the hotel is the location. It is only 5-10 minutes walk to...

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Helpful?
Thank Warren T
Management response:

Dear guest, I would like to thank you for taking the time to share with us your expereince at Novotel London Waterloo. I am very happy that you found our Hotel suitable for your needs and that our staff was able to help you efficiently. I have taken note of your comment with regards to the English Language and will...

Leicester, United Kingdom
Reviewed 2 weeks ago

I've stayed in a number of Novotel hotels and this was an average stay. I was there with my Sister and 2 nephews and therefore allocated a family room, an Executive Room. This was meant to be an Executive Room and whilst the room was clearly recently renovated, it was spacious, especially for London, the bathroom was small and only...

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Helpful?
Thank nikkirollins
Management response:

Dear nikki, thank you for taking the time to share with us your expereince at Novotel London Waterloo. Whilst I am very happy that you generally enjoyed your stay, I would like to apologize for the various small details mentioned in your comment. I can assure you that we will address them all with the management of the Hotel and...

Bournemouth
Reviewed 2 weeks ago

We have been staying in this hotel several times a year for many years and always found it good. For the first time, we were given one of the newly refurbished rooms on the first floor. They have removed the separate bathroom, the wash basin is now integrated into the room, it is very shallow and you can't fill it...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Pjsspeed
Management response:

Dear guest, thank you for taking the time to share with us your experience at Novotel London Waterloo. As you noticed, we upgraded our rooms on first floor with an open bathroom design, and I apologize if this was not of your liking. I am happy to inform you that all our other rooms will be refurbished with a different...

Leeds, United Kingdom
Reviewed 2 weeks ago

Stayed for a weekend trip and found it an excellent base. The location is pretty central, just opposite Lambeth Palace. The nearest tube is 10 minutes easy walk and the hotel is on bus routes and taxis were plentiful but in fact it is within walking distance of attractions such at the Houses of Parliament and Buckingham Palace. The public...

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Helpful?
Thank NAM020
Management response:

Dear guest, We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Hertfordshire
Reviewed 2 weeks ago

A group of 12 of us stayed for a reunion and all had only positive things to say, rooms were recently refurbished and amazingly well designed and spotlessly clean Bar was reasonably priced and bar food was so good we ate there both nights rather than eating out ... Staff were all professional, efficient and really friendly, only small criticism...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Hertfordshire__Paul
Management response:

Dear Paul, I sincerely thank you for taking the time to tell us about your stay at Novotel Waterloo and for these very positive comments, particularly with regard to the friendliness of our teams. Rest assured that is is always rewarding to receive such a motivating feedback. We are very happy that you and your group enjoyed your stay with...

London, United Kingdom
Reviewed 2 weeks ago

Recent 4 night stay resulted in a bad experience. Was told there was no toilet paper due to long weekend and no toilet paper delivered. Words can not explain the shock I experienced when returning to my room after a day out in London to find my room had not been serviced and was left with no toilet paper, soap...

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Helpful?
Thank azzie2017

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Elements Restaurant
Elements Restaurant
Cuisines: Pizza, International, European
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just one step away from the River Thames, Big Ben, the Houses of Parliament and minutes away from the London Eye. Enjoy a fantastic stay in our spacious air-conditioned bedrooms, with an exceptionally comfortable Queen size bed, en-suite facilities, LCD TV, large desk and a laptop size safe. Some rooms offer amazing views of the London skyline. Be tempted by our varied buffet breakfast and our tasty international cuisine served in our Elements Restaurant. Sit back and relax with a cocktail in our Elements Bar. Up to 2 children (under 16 years) can stay free (with breakfast) when sharing a room with adults. Access to kid’s play corner, an Xbox console, Vauxhall City Farm and other family friendly activities mins away. Unwind in our In Balance Fitness and Wellbeing centre, complementary for our guests. Convenient links to the heart of the city within walking distance to underground stations, bus stops and city rental bikes. On site paying car park. ... more   less 

Additional Information about Novotel London Waterloo

Address: 113 Lambeth Road, London SE1 7LS, England
Region: United Kingdom > England > London
Price Range: $250 - $436 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London Waterloo 4*
Number of rooms: 187
Reservation Options:
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Also Known As:
Novotel London Waterloo Hotel London
Accor London Waterloo
London Novotel Waterloo
Hotel Style:
#219 Family Hotel in London
#234 Luxury Hotel in London
#318 Romantic Hotel in London
#327 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Novotel London Waterloo staff and other travellers.
30 questions
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Athens, Greece
New Delhi, Delhi, India
New Delhi, Delhi, India
Hickory, North Carolina
9 months ago

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Questions? Get answers from Novotel London Waterloo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get breakfast somewhere else...”
386marcj, 15 May 2017 | Read review
“Don't use them”
azzie2017, 2 May 2017 | Read review
“It's in a quiet position so rooms I wouldn't think would suffer from evening noise.”
ShelleyP664, 27 Apr 2017 | Read review
“The rooms facing the street are a bit niosier, but have great view”
iwonac413, 11 Apr 2017 | Read review
“Room 502 is just splendid!”
ScottyGPP, 30 Mar 2017 | Read review
5 of 5
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*Disclaimer
Prices are for 1 room, 2 adults
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