Payments made by partners impact the order of prices displayed. Room types may vary.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
The Cumberland Hotel
Great Cumberland Place, London W1H 7DL England
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Did you already book this hotel?
Tell us so we can help you plan.
Avg. AU$458 /night, 3/19 - 3/20
AU$867
per night
AU$584
per night
AU$301
per night
Mar
Apr
19 Mar
Today
21 Mar
23 Mar
25 Mar
27 Mar
29 Mar
31 Mar
2 Apr
4 Apr
6 Apr
8 Apr
10 Apr
12 Apr
14 Apr
16 Apr
18 Apr
Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
#249 of 1,160 hotels in London
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Situated in the heart of central London, right at Marble Arch, where Oxford Street meets Park Lane, and just a stone’s throw away from Hyde Park, The Cumberland Hotel amplifies the city's vibrant musical tapestry. Comfort, style, and award-winning design are what you'll find alongside our 900 luxurious rooms and modern facilities, guests can enjoy SOUND London – our premier live entertainment and dining destination. Enjoy the best of American-inspired cuisine, alongside nightly live music from London’s top talents. You’ll have prime access to top shopping destinations, world-renowned museums, and iconic landmarks, with a London Underground station at our doorstep. Experience the pulse of London with us.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Taxi service
Business Centre with Internet Access
Conference facilities
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Kids' meals
Special diet menus
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Allergy-free room
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Refrigerator
Flatscreen TV
Complimentary toiletries
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Park View
Languages Spoken
English, French, Spanish, Arabic and 7 more
Location
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
London City Airport
14.5 km•
See all flights
Heathrow Airport
21.1 km•
See all flights
Marble Arch
1 min•Underground
Rental Cars
191 Restaurants
within 0.5 kilometers
Reviews
4.5
4,140 reviews
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Reviews summary
This summary was created by AI, based on recent reviews.
Powered by AI
The Cumberland Hotel garners praise for its prime location and vibrant, music-infused atmosphere, favored by travelers for its proximity to attractions and lively entertainment. While the staff receives accolades for being attentive, opinions on service and room quality vary, with some concerns over noise and housekeeping inconsistencies.
Guests have mixed feelings regarding value, acknowledging the hotel's great deals but at times questioning additional charges and room conditions.
Location
Central
Atmosphere
Lively
Rooms
Cramped
Value
Mixed
Cleanliness
Mixed
Noise level
Mixed
Service
Attentive
Amenities
Satisfactory
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
Traveller rating
- 3,003
- 482
- 266
- 167
- 223
Time of year
Traveller type
Language
Selected filters
- Filter
- English
Popular mentions
Sort by:
Detailed Reviews
Hotel's Favourite
Must say absolutely first class stay. Our greeter and receptionist Beverly is a credit to The Cumberland hotel. Friendly, informative and very welcoming!! He checked us in swiftly and sealed this with a warm handshake - excellent. The room was huge, well equipped and comfortable. The bar area is COOL and the beer cold!! The breakfast ticked all the boxes. We’ll be back on our next business trip. I0 / 10 - top drawer hotel 👍
Read more
Date of stay: September 2024Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Guest Services / Front Office at The Cumberland Hotel
Responded 29 Sept 2024
Dear RJC552, Thank you so much for your wonderful review following your recent stay at The Cumberland Hotel! We’re thrilled to hear that you had a first-class stay. It’s fantastic to know that Beverly made such a positive impression with his friendly and welcoming service. We take pride in our team, and we’ll be sure to share your kind words with him. We’re also glad you enjoyed your spacious room, the cool SOUND bar area, and our breakfast offerings. Your enthusiasm for our hotel truly brightens our day! We look forward to welcoming you back on your next business trip—thank you for choosing us! Kind regards, Guest Services The Cumberland Hotel
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These reviews are machine translated from their original language. Show machine translations?
We really liked staying here. You can get everywhere quickly, the Central Line is just around the corner, and you can go shopping on foot. The hotel looks fantastic, and the music theme puts you in a good mood as soon as you enter. The staff are personal, friendly, humorous, quick and competent. The rooms are great, and there's a little extra: you can borrow an electric guitar for your room with headphones from a menu. Our son (10) was able to practice his riffs without disturbing anyone. In the evenings there are live performances and delicious drinks in the bar, and you can order pizza late in the evening. It was the perfect base for our tours of London and the price was absolutely right.
Read more
Review collected in partnership with this hotel
Date of stay: October 2023Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Nice hotel, good security and good location, fun atmosphere, clean rooms with plenty of towels and some free snacks and drinks.
Check in clerk was very nice and really helpful, wanted to ensure we had the best experience and were looked after. Great job.
But…..
We had travelled on a 14 hour flight from Asia, landing at 6am and arriving at the hotel around 9:30am. Check in time was 3pm so we had contacted the hotel in advance asking for a room to be made available or for us to be able to use any shower facilities if not. Unfortunately there was no room available and so the check in clerk arranged for us to access the fitness centre and use showers there in order to freshen up before we headed out. All was going well and our family of four were showering until we were, somewhat rudely, confronted by someone (who failed to say who he was or what position he held) and they announced we were most definitely not allowed to use the showers and told to leave. Luckily for us we had almost finished showering and had therefore freshened up, however the confrontation left a very bad taste. When you pay £400 a night to stay in a hotel not only would you expect them to be more accommodating, they also are bucking the trend of every hotel I’ve stayed at in the world that are far more accommodating to guests needs in these situations.
So if you are on a long journey and arrive early, don’t expect to be able freshen up.
Personally I think The Cumberland was a good experience overall, but definitely they didn’t make us feel as welcome as we’d expect upon arrival.
Check in clerk was very nice and really helpful, wanted to ensure we had the best experience and were looked after. Great job.
But…..
We had travelled on a 14 hour flight from Asia, landing at 6am and arriving at the hotel around 9:30am. Check in time was 3pm so we had contacted the hotel in advance asking for a room to be made available or for us to be able to use any shower facilities if not. Unfortunately there was no room available and so the check in clerk arranged for us to access the fitness centre and use showers there in order to freshen up before we headed out. All was going well and our family of four were showering until we were, somewhat rudely, confronted by someone (who failed to say who he was or what position he held) and they announced we were most definitely not allowed to use the showers and told to leave. Luckily for us we had almost finished showering and had therefore freshened up, however the confrontation left a very bad taste. When you pay £400 a night to stay in a hotel not only would you expect them to be more accommodating, they also are bucking the trend of every hotel I’ve stayed at in the world that are far more accommodating to guests needs in these situations.
So if you are on a long journey and arrive early, don’t expect to be able freshen up.
Personally I think The Cumberland was a good experience overall, but definitely they didn’t make us feel as welcome as we’d expect upon arrival.
Read more
Date of stay: June 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Guest Services / Front Office at The Cumberland Hotel
Responded 1 July 2024
Dear PJmarner, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced upon arrival at The Cumberland Hotel. While we are pleased to hear that you found our hotel to be nice with good security, a good location, and clean rooms with amenities like snacks and drinks, we deeply regret that your check-in experience did not meet your expectations. It is disappointing to hear about the misunderstanding regarding the use of the fitness center showers. Please rest assured that your comments have been shared with our team, and we will review our procedures to ensure that such incidents do not occur in the future. Your comfort and satisfaction are of utmost importance to us, and we apologize if we did not convey this adequately during your early arrival. We understand the challenges of international travel and strive to accommodate our guests' needs whenever possible. We appreciate your understanding and hope that despite this issue, you were able to enjoy your overall experience at our hotel. Should your travels bring you back to London, we would welcome the opportunity to provide you with a more seamless and welcoming stay. Thank you once again for your feedback. We value your insights as they help us improve our services for all our guests. Warm regards, Guest Services, The Cumberland
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I booked 2 rooms (classic twin) one of the rooms have coffee machine and the other not, we ask them they said you need to upgrade in order to get the machine. I said in booking coffee maker included in the room facilities they said we meant the water kettle!!!
Also, I order dinner in the room I asked how long it’s will take they said around 50 minutes after around 2 hours I called them 4 times and there is no answer I went down they said you didn’t get email confirmation that means your order not submitted!!! Even they didn’t mention that I should get the email.
If you order water they will said the water will come only if you request to clean the room and you will get 2 bottles a day
Also, I order dinner in the room I asked how long it’s will take they said around 50 minutes after around 2 hours I called them 4 times and there is no answer I went down they said you didn’t get email confirmation that means your order not submitted!!! Even they didn’t mention that I should get the email.
If you order water they will said the water will come only if you request to clean the room and you will get 2 bottles a day
Read more
Review collected in partnership with this hotel
Date of stay: July 2024Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Guest Services / Front Office at The Cumberland Hotel
Responded 27 July 2024
Dear Reema, Thank you for taking the time to provide feedback on your recent stay. I am genuinely sorry to hear about the issues you encountered regarding the coffee machine and room service. It's clear that there were misunderstandings about the room amenities and service expectations, and I apologize for any inconvenience this caused. Our aim is to provide clear communication and prompt service, and it seems we fell short in this instance. I have shared your feedback with our team to address these concerns and ensure that similar issues are avoided in the future. Your experience is important to us, and we are committed to making necessary improvements based on your insights. Kindly get in touch with us directly if you would like to discuss this further. Thank you for bringing this to our attention, and I hope we have the opportunity to welcome you back and provide a more seamless experience in the future. Kind regards, Guest Services The Cumberland
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for one night whilst attending a concert in Wembly. On the plus side, the location is handy for central London and close to tubes, but on the negative side, being at Marble Arch means being situated right on Oxford Street which nowadays is best avoided unless by hardened tourists desperate to stock up on tacky London souvenirs and Primark goods. Staff were polite.
Negatives, there are alot. First of all, the entire place has a very cloying smell, best described at strong air freshner desperately trying to cover up the smell of drains. There is loud music playing everywhere. Breakfast was mass produced, buffet fare. Frozen defrosted pastries, poor quality bread, piles of melon and cheap deli meats and then canteen style cooked breakfast. I asked if I could order poached eggs and was given a firm no, this was a buffet breakfast only. When you consider Premier Inn will always make poached eggs to order, this is incredibly poor of the Cumberland when paying £350 per night for a standard room. Rooms were clean and comfortable but basic. Instant coffee rather than a coffee machine. Basic toiletries, thin crusty towels. Again, not at all value for money. The hotel is big and very busy, it feels more like a mass catered service for gullible tourists rather than a quality hotel which I would have expected for the price. There are much better hotels of a higher quality availble at equally impressive locations, so unfortunately, feeling slightly ripped off, I can't recommend the Cumberland, nor will we be returning.
Negatives, there are alot. First of all, the entire place has a very cloying smell, best described at strong air freshner desperately trying to cover up the smell of drains. There is loud music playing everywhere. Breakfast was mass produced, buffet fare. Frozen defrosted pastries, poor quality bread, piles of melon and cheap deli meats and then canteen style cooked breakfast. I asked if I could order poached eggs and was given a firm no, this was a buffet breakfast only. When you consider Premier Inn will always make poached eggs to order, this is incredibly poor of the Cumberland when paying £350 per night for a standard room. Rooms were clean and comfortable but basic. Instant coffee rather than a coffee machine. Basic toiletries, thin crusty towels. Again, not at all value for money. The hotel is big and very busy, it feels more like a mass catered service for gullible tourists rather than a quality hotel which I would have expected for the price. There are much better hotels of a higher quality availble at equally impressive locations, so unfortunately, feeling slightly ripped off, I can't recommend the Cumberland, nor will we be returning.
Read more
Date of stay: August 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Guest Services / Front Office at The Cumberland Hotel
Responded 19 Aug 2024
Dear E8207NVnina, Thank you for sharing your detailed feedback. We’re genuinely sorry to hear that your stay at The Cumberland Hotel did not meet your expectations, and we appreciate you taking the time to provide such thorough comments. It’s great to know that you found our location convenient and our team polite. However, we regret that other aspects of your stay fell short of what you expected. We sincerely apologise for the issues you encountered, including the unpleasant smell and the quality of the breakfast. Your experience regarding the buffet and the lack of flexibility with breakfast options is certainly not the standard we aim to provide. We also regret that the room amenities and overall value did not meet your expectations. Your feedback about the comfort and quality of our facilities is valuable, and we will address these concerns with our team to ensure improvements are made. We are committed to providing a high standard of service and comfort, and it is clear from your review that we have room for improvement. Please know that your comments are taken seriously, and we will use them to make necessary changes. We hope you might consider giving us another chance to provide you with a more enjoyable stay in the future. Thank you again for your feedback, and we wish you all the best in your future travels. Kind regards, Guest Services The Cumberland Hotel
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We decided to stay at this hotel for two nights after visiting a few times recently for food and wanted to see what they offered for the prices they charge. We were given a room on level 1, a Gold King room which we paid slightly more for. This room was rather disappointing, it was extremely small, we have stayed in rooms much bigger in a Premier Inn, and I am not quite sure what they offer more to warrant it's prices. My husband spoke to reception and was told the manager would call him back, which he never did! We had to ask for the complimentary slippers and robes, which did arrive promptly.
We took advantage on the £10 green credit you receive if you don’t have your room serviced. However, be aware if you do receive one, this cannot be used if buying 2 for 1 cocktails, we learnt this after ordering ours and the barman telling us that credit cannot be used against any other offers within the hotel, which would have been good to know before we ordered, perhaps reception staff should be telling customers when they collect them. You are also charged £1 each for a glass of tap water at the bar!!
There is a good selection at breakfast but it’s all buffet style, even the coffee comes out of a machine you queue to collect. The waiting staff were all very friendly and helpful.
In a nutshell, we have stayed at several hotels now in London, including the Royal Horseguards which is part of the same hotel group, and feel this one does not warrant the prices they charge. If you’re just paying for its location, then I’d rather save the £100’s of pounds and use the tube.
We took advantage on the £10 green credit you receive if you don’t have your room serviced. However, be aware if you do receive one, this cannot be used if buying 2 for 1 cocktails, we learnt this after ordering ours and the barman telling us that credit cannot be used against any other offers within the hotel, which would have been good to know before we ordered, perhaps reception staff should be telling customers when they collect them. You are also charged £1 each for a glass of tap water at the bar!!
There is a good selection at breakfast but it’s all buffet style, even the coffee comes out of a machine you queue to collect. The waiting staff were all very friendly and helpful.
In a nutshell, we have stayed at several hotels now in London, including the Royal Horseguards which is part of the same hotel group, and feel this one does not warrant the prices they charge. If you’re just paying for its location, then I’d rather save the £100’s of pounds and use the tube.
Read more
Date of stay: June 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Guest Services / Front Office at The Cumberland Hotel
Responded 3 July 2024
Dear Rosie, Thank you for taking the time to share your detailed feedback about your recent stay with us. We truly value your insights, as they help us enhance our services. I apologize for the disappointing aspects of your stay, particularly regarding the size of your room, the lack of communication from our reception staff, and the confusion about the green card policy. Your experience does not reflect the high standards we strive to maintain. I am especially concerned about the charge for tap water at the bar. This is not in line with our usual practice, and I would like to investigate this matter further. Could you please reach out to me directly with more details about when and where this occurred? Your assistance will help us address this issue appropriately. It's encouraging to hear that you found our waiting staff friendly and enjoyed the breakfast selection, despite the buffet style. We hope to have the opportunity to welcome you back and provide a stay that exceeds your expectations. Please feel free to contact me directly to discuss your experience further and how we can make it right. Thank you once again for your valuable feedback. Best regards, Guest Services, The Cumberland
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My daughter and I just got back from a week at The Cumberland. The hotel, although in a great location, left me a little underwhelmed for the $500/night price tag. I was aware that the rooms would be on the smaller side, however, I did expect to have some kind of dresser/drawer space with the "Gold King" I had booked. I had to keep my luggage on the desk and live out of my suitcase, while my daughter had her suitcase stacked on top of mine for the whole week. The room was tiny and had a very odd urine like odor when inside the entryway/bathroom. Almost like a cat urine smell. I had mentioned this to the front desk and they told me they'd have someone check it out, however the smell remained the whole week and was very overpowering at times. As soon as we checked into to the room, we noticed the toilet flusher was loose and not working. We had to call maintenance to come replace it. All week, we had issues with the flusher, but didn't bother to mention it again. On several occasions, housekeeping had come but would leave us only one towel. We were two people who took between 1 and 2 showers per day. Every time I'd call down to reception, nobody would pick up. I would have to go down to the concierge desk to request more towels each time. One morning, I had noticed a housekeeper in the linen closet outside my room in which I asked for four towels. I left the stack on my bed. When I came back for the night, another housekeeper removed the towels from my room....which really bothered me. Customer service was alright....some staff friendlier than others. Nobody seemed to go out of their way or give you a little extra something to make your day. I had ran into an employee in the elevator with drinks/snacks for replenishing the rooms. I had mentioned that I didn't have anything in our fridge. He asked me what room # I was and then told me that I was entitled to have some drinks put in. When I mentioned this to the receptionist that he had said they could put a couple drinks in the fridge so my daughter could take her medicine at night, she said, oh no, sorry, you're only in the Gold King...you don't get that perk. Feel free to go to the gift shop to buy some water. That's fine and all, but for a 4/5 star hotel, one would expect them to say, sure well put some water bottles in there for you. The hotel had a good/fun vibe at night with the Sound bar/lounge area, although the bartenders/servers weren't all that friendly and never came to the tables to take orders. Had to wait at the bar for 20 minutes for 2 drinks. Overall, we had a great time. The hotel was clean and the beds were comfortable, however if I went back to London, I would probably choose another hotel, maybe closer to the London Tower/London Eye area.
Read more
Date of stay: June 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Guest Services / Front Office at The Cumberland Hotel
Responded 7 July 2024
Dear jo jo pro pro l, Thank you for taking the time to share your recent stay experience at The Cumberland Hotel. We sincerely apologise that your time with us fell short of your expectations, particularly given the price point. We understand your disappointment with the limited storage space in the Gold King room. We strive to provide accurate descriptions of our room offerings, but we will certainly review our communication to ensure guests are fully aware of the layout and amenities in each category. We are deeply sorry about the unpleasant odor in your room and the malfunctioning toilet. It's unacceptable that these issues persisted throughout your stay despite notifying the front desk. We will be thoroughly investigating this matter to ensure such problems are addressed promptly and effectively in the future. We apologise for the housekeeping inconsistencies you experienced with towels and the miscommunication regarding complimentary refreshments. Our housekeeping service standards should provide a seamless and consistent experience, and we clearly fell short in this instance. We appreciate your feedback on the bar service at the SOUND Bar. We expect our staff to be attentive and welcoming, and we will address this concern with the bar team to ensure a more positive experience for future guests. We're glad you found the hotel clean and comfortable, and that you enjoyed the overall vibe of the SOUND Bar. While we're disappointed you wouldn't consider returning to The Cumberland Hotel, we appreciate your honest feedback and will use it to improve our guest experience in all areas. If you'd be open to discussing your experience further, please don't hesitate to get in touch with us at info.thecumberland@guoman.co.uk. We value your business and hope to have the opportunity to regain your trust in the future. Kind regards, Guest Services The Cumberland Hotel
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location at Marble Arch. Dinner @ The Sound was perfect with a live band on full sound stage. Special appreciation to Alessia at the breakfast buffet made sure that foods were allergen free so my kids could eat there. Will definitely stay here again.
Read more
Date of stay: August 2024Trip type: Travelled with family
Room Tip: Breakfast buffet had incredible selection. Great music scene with full sound stage as this was...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Guest Services / Front Office at The Cumberland Hotel
Responded 13 Aug 2024
Dear Erik C, Thank you so much for your wonderful feedback! We’re delighted to hear that you and your family had a memorable stay with us at The Cumberland Hotel. It’s fantastic to know that you enjoyed the great location and had a perfect dinner experience at Sound cafe, especially with the live band creating a vibrant atmosphere. We’re also thrilled to hear that Alessia at the breakfast buffet made a positive impact by ensuring that the food was allergen-free for your kids. We understand how important it is to cater to dietary needs, and Alessia’s attention to detail is something we’re proud of. Your safety and comfort are our top priorities, and we’re glad to know that you felt secure and well cared for during your stay. It’s heartening to receive such positive feedback, and we truly appreciate your kind words. Thank you once again for choosing us and for your generous recommendation. We look forward to welcoming you and your family back to the Cumberland Hotel in the future. Kind regards, Guest Services The Cumberland Hotel
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for my Mums Birthday treat whilst visiting the capital to see Abba Voyage. A taxi to the hotel was only approx £12 so between 4 of us wasn't worth bothering with the tube & our luggage. We arrived to be greeted by a member of staff who directed us to check-in which was very straight forward, friendly & informative. We were very grateful to be allowed to check in early to allow my mum half hour to rest as she struggles with mobility. Also had to have a cheeky selfie with the London Taxi in reception! 🤣 On arrival at the room we were thrilled to find a complimentary bar (with this room type) and a complimentary bottle of prosecco & chocolates for the birthday girl! What a great start! When we left we found taxis queuing up outside which was just fantastic & made life so much easier for my mum! When we returned back later that evening, the DJ was in full swing in the foyer and we found a great booth where we sat and enjoyed the music with some cocktails! What a great night! The next morning I used the gym which was great to melt away the overindulgences (well some!) and the shower and products were very enjoyable & refreshing. Breakfast was delicious. Everything was cooked to perfection, plenty of choice including pastries, muffins, cereals, fruit, traditional breakfast items and an omlette station which we loved! If you're looking for a hotel for 3 or 4 adults consider the family rooms here because by the time you split the cost it's good value for money. I've already booked to go back again in July! Cannot wait! Thank you for such a lovely stay 💕 xx
Read more
Review collected in partnership with this hotel
Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Guest Services / Front Office at The Cumberland Hotel
Responded 9 May 2024
Dear HonestReviews, Thank you so much for choosing to celebrate your Mum's birthday with us at The Cumberland Hotel! We are thrilled to hear that you had such a wonderful experience and that we could contribute to making her special day memorable. It's fantastic to hear that you found our check-in process smooth and that our staff provided friendly and informative service. We're delighted that you were able to check in early to allow your mum some much-needed rest, and we hope she enjoyed the complimentary prosecco and chocolates! We're glad to hear that you enjoyed the lively atmosphere in our foyer with the DJ, as well as the cocktails and music. It sounds like you had a fantastic night celebrating! Thank you for your kind words about our gym facilities and breakfast offerings. We're pleased to hear that you found everything to your satisfaction, from the variety of breakfast options to the quality of our amenities. We truly appreciate your recommendation of our family rooms and are delighted that you found them to be good value for money. We're honoured that you've already booked to stay with us again in July, and we look forward to welcoming you back! Once again, thank you for your lovely feedback. We can't wait to have you stay with us again soon! Kind regards, Guest Services The Cumberland Hotel
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed two nights at the Cumberland on the recommendation of a flight attendant who typically stays there on her trips to London. It did not disappoint! Service at check in and the concierge was friendly and fast. Our Family Gold room was larger than expected for a London room, extremely clean, and very quiet. Additional amenities like free bottled water and tea and biscuits were also very much appreciated. The location is also great; it is right around the corner from the Marble Arch tube station and a few more steps to the 30 bus. Would definitely recommend!
Read more
Review collected in partnership with this hotel
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Guest Services / Front Office at The Cumberland Hotel
Responded 28 Mar 2024
Dear Aspahr, Thank you for choosing to stay at The Cumberland Hotel and for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your two-night stay and that our hotel met your expectations. It's wonderful to know that you found our service friendly and efficient, and that you appreciated the cleanliness and amenities of your Family Gold room. We're glad you found our location convenient for exploring London's attractions. Your recommendation means a lot to us, and we look forward to welcoming you back on your next trip to London! Kind regards, Guest Services The Cumberland Hotel
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
No issue , very family friendly . no loud music at night
No, the minibar is not complimentary.
…
"Avoid the hotel if you expect any kind of service or response to issues you encounter."Read full review
"The Cumberland is a really great hotel that is value for money. Sometimes - you just have to pay up."Read full review
…
PRICE RANGE
AU$279 - AU$565 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hard Rock Hotel London
LOCATION
United KingdomEnglandLondonMarylebone
NUMBER OF ROOMS
900
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingTHE CUMBERLAND HOTEL (AU$279) - 2025 Prices & Reviews (London, England) - Photos of Hotel - Tripadvisor
Frequently Asked Questions about The Cumberland Hotel
Which popular attractions are close to The Cumberland Hotel?
Nearby attractions include Frameless (0.1 km), Moco Museum London (0.04 km), and Animals in War Memorial (0.3 km).
What are some of the property amenities at The Cumberland Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Cumberland Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Cumberland Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to The Cumberland Hotel?
Conveniently located restaurants include Steak & Lobster Marble Arch, Tokii, and Lanes of London.
Are there opportunities to exercise at The Cumberland Hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at The Cumberland Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does The Cumberland Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Cumberland Hotel?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Portuguese, and Polish.
Are there any historical sites close to The Cumberland Hotel?
Many travellers enjoy visiting Houses of Parliament (2.8 km), Tower of London (5.7 km), and Churchill War Rooms (2.4 km).