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W London Leicester Square

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W London Leicester Square
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1,800 Reviews from our TripAdvisor Community

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Showing 1,601: English reviews
Prague, Czech Republic
Reviewed 20 March 2014

I've been a fan of Starwood brand hotels for years, especially the W chain. This was actually the first time I've ever been disappointed by a stay on one of their properties. I've stayed at this hotel two times now (total of four nights) with the hope that it would be "better next time". I do believe I've given up....

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Helpful?
Thank Charles W
Coen V, General Manager at W London Leicester Square, responded to this review

Dear Charles W, Thank you for taking the time to share your feedback. I am equally sorry to hear about your experience. I would like to assure you that your feedback is important to us as at times it pinpoints the direction on an area of needed focus and attention. We at W London – Leicester Square do endeavour to...

Kuala Lumpur, Malaysia
Reviewed 19 March 2014

The prime location was the only advantage. Overall I did not appreciate the décor of the hotel especially the dark lifts and the dark aisles leading to the room. The hotel should clearly state that it is not suitable for family with children below 15 years of age. We stayed with young children and were given a room located on...

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Helpful?
1Thank Dragonfli3
Coen V, General Manager at W London Leicester Square, responded to this review

Dear Dragonfli3, Thank you for taking the time to share your feedback following your stay with us at W London – Leicester Square. I am sorry to hear your stay with us did not meet your expectation. I do believe that we cater for both business and leisure guests. Having said this, we are normally notified in advance by guests...

Geneva_ch
Reviewed 18 March 2014

Maybe one of the best W hotels. Very nice room, trendy and nice design. Nice bar, very lively. Too bad that W hotel never includes Wifi in the room, only in the lobby. Location is perfect, close to Soho, Piccadilly, China Town. Check in was a bit slow, but they tried to be helpful. For people who like design and...

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Helpful?
Thank wise_lily
Coen V, General Manager at W London Leicester Square, responded to this review

Dear wise_lily, First of all thank you for sharing your great review. I am pleased to hear that overall you enjoyed your stay with us at W London – Leicester Square. However, I was sorry to hear about the delays you experienced on check-in. I have shared your comments with the relevant heads of department to ensure we improve in...

London, United Kingdom
Reviewed 16 March 2014

In general unique nice experience. Professional and friendly staff. A lot of effort has been done. Although I fell in love with the mini club VIP bar, the attention to customers is far from perfection. Why? Needs more training and better approach. The bar gets busy late a night. Average crowd not a glam place as you might think. This...

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Helpful?
Thank Manuk311
Coen V, General Manager at W London Leicester Square, responded to this review

Dear Manuk311, Thank you for sharing your feedback. It’s good to hear the overall experience our guests such as yours. I am very pleased to hear that you enjoyed your stay with us at W London – Leicester Square including modern décor of our bedrooms and in particularly the VIP Bar. These positive notes are greatly appreciated and I will...

Reviewed 15 March 2014

I am at present staying with my husband at the W Leicester Square. We arrived this afternoon and the receptionist refered to me as 'her' when asking my husband to put my name down on the check in form. When questioned on this the response was that English is not her first language. After a flat G&T we went out...

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Helpful?
4Thank Claire543
Coen V, General Manager at W London Leicester Square, responded to this review

Dear Claire543, Thank you for sharing your review with us. I very am sorry to hear that your stay with us did not meet your expectation. I can assure you that we take the feedback of our guests seriously and we always look for ways to improve our guests’ experiences. With regards to the entrance, we have separate entrances for...

Perth, Australia
Reviewed 14 March 2014

The W Hotel is nice. Great location between Leicester square and China town surrounded by countless bars and restaurants. Trafalgar Square is a short walk away. The hotel itself has a bar, nightclub and restaurant which we enjoyed. I liked our room, it was clean spacious and well decorated. We enjoyed the gym, great facilities.The only issue was with the...

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Helpful?
Thank SashDav
Coen V, General Manager at W London Leicester Square, responded to this review

Dear Hwak89, Thank you for sharing your great feedback regarding your recent visit to W London Leicester Square. I am pleased to hear you enjoyed your stay with us including the excellent location and the comforts of your room and our facilities in FIT. However, I was sorry to hear about the issues you experiences with the shower and drainage....

England
Reviewed 11 March 2014

I love this hotel. I am addicted to the rooms, the staff, the vibe, the cleanliness, the design, the way they make everyone feel special at every moment. The beds are so comfortable that I am going to buy one. From the doormen, welcome desk, room service....amazing. Barmen can have attitude, just be confident.

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Helpful?
Thank RuinOfTheState
Coen V, General Manager at W London Leicester Square, responded to this review

Dear RuinOfTheState, Thank you for your great feedback. It is always a pleasure to hear of the overall experiences of our guests. I very am pleased to hear you enjoyed your stay with us at W London – Leicester Square. I am particularly delighted to receive such warming notes on my team. These are greatly appreciated and I will definitely...

Los Angeles, California
Reviewed 11 March 2014

The well thought out design makes the small rooms feel spacious. Very modern, very functional and very cool. Great location and an easy walk to restaurants and bars. And its pronounced "Lester Square".

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Thank TheBrewmaster18
Coen V, General Manager at W London Leicester Square, responded to this review

Dear TheBrewmaster18, Thank you for sharing your great feedback. It’s good to hear the overall experience from guests such as yours. I am very pleased to hear you enjoyed your stay with us at W London – Leicester Square including the location and the style of our interiors. Thank you again for your feedback and we hope to see you...

Atlanta, Georgia
Reviewed 10 March 2014

I have stayed in many hotels in London over the years and have grown accustom to the lack of detail and service provided to "loyal" guests, so I have a through understanding of what to expect while here on business. Here are a list of "complaints". 1) The W hotel in Leicester Square has a terrible overall staff. I checked...

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8Thank TKHAL33
Coen V, General Manager at W London Leicester Square, responded to this review

Dear TKHAL33, Thank you for taking the time to share your feedback. I was sorry to hear that your stay with us did not meet your expectation. I can understand your frustration. We experience high occupancy of SPG guests during weekends and as part of their benefit majority of them request late departure which limits our availability. We also have...

england
Reviewed 9 March 2014

Room not ready on checkin at 3pm however offered comp drinks in hotel bar. Service/staff in bar v poor and difficult to attract attention to order food/drink. Returning to bar at 7pm to have pre theatre drinks we find that most tables are reserved and it's turned into a nightclub! Rooms ok but blinds inadequate to block any light so...

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3Thank lovetravelling50
Coen V, General Manager at W London Leicester Square, responded to this review

Dear lovetravelling50, Thank you for sharing your feedback regarding your recent visit to W London Leicester Square. I was sorry to hear about the short fall in services you experienced in the W Lounge. We do take guest feedback very seriously as we are always looking for ways to improve upon guest experiences. I will certainly share your feedback with...

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Staying in Soho

Neighbourhood Profile
Soho
The go-to district for a good time in London, Soho hosts a wealth of world-class theatres and a compelling lineup of cafes, restaurants, pubs, bars, and clubs. At Soho's core is London's original Red Light District and the epicenter of the LGBT scene – and thus the city's hottest nightlife. For shopping enthusiasts, Soho is not only the home of London's greatest concentration of boutique shops, but also the most strategic place to set off on a tour of the world's most celebrated department stores. In the southern part of the neighbourhood lies Chinatown, with its multitude of delicious and affordable restaurants. Closer to the Thames, Chinatown's narrow and teeming lantern-lit lanes spill onto the expansive hub of glitzy Leicester Square.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
Sophisticated and quirky, glamorous and decadent, W London - Leicester Square crystallizes the quintessential dual personality of the British soul. Located steps away from theatre land, the catwalks of Brewer Street and Soho’s electric nightlife, the hotel - like the city itself - is a bold contrast of themes, colors, textures and characters. Experience luxury comfort and the vibrant decor of our rooms and suites, your ultimate pit stop. ... more   less 

Additional Information about W London Leicester Square

Address: London Leicester Square 10 Wardour Street, London W1D 6QF, England
Region: United Kingdom > England > London > Soho , Leicester Square / Shaftesbury Avenue
Price Range: $384 - $797 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — W London Leicester Square 5*
Number of rooms: 192
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Orbitz, Starwood EMEA, Priceline, Odigeo, Travelocity, HotelTravel.com, Cheap Tickets and Jetsetter so you can book your W London Leicester Square reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
w London Leicester Square Hotel London
Hotel Style:
#62 Spa Hotel in London
#268 Luxury Hotel in London
#318 Business Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from W London Leicester Square staff and other travellers.
13 questions
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Questions? Get answers from W London Leicester Square staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay as high up as you can to reduce the noise level”
 of 5 bubbles 402TomL, 29 Nov 2016 | Read review
“rooms were very quiet.”
 of 5 bubbles southfloriddy, 25 Nov 2016 | Read review
“If possible, choose floors on higher floors to avoid the noise of Leicester Square and China Town.”
 of 5 bubbles Newzdude, 24 Nov 2016 | Read review
“Room on 6th floor - No outside noise at all!”
 of 5 bubbles F5994DZmarieg, 9 Nov 2016 | Read review
“Have no idea how to get a good room, they all look the same”
 of 5 bubbles skirlington, 9 Nov 2016 | Read review
5 of 5
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