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    Seraphine London Kensington Gardens

    9 Kensington High Street | Bourne End, London W8 5NP, England
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    24/12/2017 25/12/2017
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    USD 116*
    USD 111*
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    USD 116*
    USD 116*
    Traveller (114)
    Room & Suite (141)
    Dining (17)
    Overview
    • Excellent22%
    • Very good42%
    • Average20%
    • Poor8%
    • Terrible8%
    Travellers talk about
    Free Wifi
    Breakfast included
    Air Conditioning
    Non-Smoking Hotel
    Bar/Lounge
    Multilingual Staff
    Laundry Service
    Housekeeping
    Free Parking
    4.0 Star Hotel
    All hotel details
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    Rooms
    24 Dec.25 Dec.
    |
    1 room, 2 adults, 0 children
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    Reviews (458)
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    11 - 15 of 365 reviews

    Reviewed 24 July 2017

    The only positive aspect of this hotel is its great location. I can add a very kind receptionist. First of all there is no elevator to the reception. There are many stairs you have to go to arrive in the reception. The elevator is kind...More

    1  Thank Priscila R
    Response from Ronnie C, General Manager at Seraphine London Kensington GardensResponded 25 July 2017

    Dear Guest Thank you for your review and on behalf of the team let me express how sorry I am to hear that you did not have a good experience. I can assure you that the lift did have a door as this would be...More

    Reviewed 23 July 2017

    Well we've just spent 3 nights here and one of the only good things about this hotel is the location. The room, 305, was the smallest I've come across, would struggle with 1 person let alone 2. Clean bed but everything else was in need...More

    1  Thank Nickcarol123
    Response from Ronnie C, General Manager at Seraphine London Kensington GardensResponded 25 July 2017

    Dear Guest Thank you for your review and I am sorry that we were not able to make your stay more memorable. I will take on board the points that you have raised and rest assured will be actioned at the earliest. Regards Ronnie Cherian,...More

    Reviewed 20 July 2017

    Overall a great experience and I especially enjoyed the walk-in shower. Great location with a bus stop just outside the building. Very friendly staff and free Internet access provided every day. ++ Bathroom and shower + Staff, breakfast, location - room size

    Thank JessicaJ340
    Response from Ronnie C, General Manager at Seraphine London Kensington GardensResponded 25 July 2017

    Dear Guest On behalf of the team a huge thank you for your wonderful endorsement of the hotel and its facilities. I do hope that I will have the opportunity to welcome you back some time in the future. Regards Ronnie Cherian,General manager

    Reviewed 11 July 2017

    First the good stuff: 1) Great Location - and kind of tucked away 2) Breakfast - pretty good 3) AC in the rooms worked well 4) Clean rooms Now a couple of things that need improvement: 1) Elevator was NOT working - we were there...More

    Thank JMSTCYR
    Response from Ronnie C, General Manager at Seraphine London Kensington GardensResponded 12 July 2017

    Dear guest Thank you for your review and I am sorry that you encountered a few issues during your stay with us. Unfortunately both the lift and the boiler being mechanical services were beyond our control and were not able to correct during the 2...More

    Reviewed 4 July 2017 via mobile

    At short notice I needed a room for a early business meeting. Location was perfect a I needed a hotel room for a early business meeting in central London. It was perfect for a stroll out into Hyde park followed by dinner in wagamama opposite...More

    Thank MrMartin2017
    Response from Ronnie C, General Manager at Seraphine London Kensington GardensResponded 10 July 2017

    Dear Guest Thank you for your wonderful review and I am pleased that you enjoyed your short stay with us. I agree with the car parking charges but most places in London tend to be on the expensive side. I think they are trying to...More

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    About
    Amenities
    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Breakfast included
    • Hotel Amenities
    • Breakfast included
    • Laundry Service
    • Multilingual Staff
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Things to do
    • Bar/Lounge
    Details
    • Price range
    • USD 102 - USD 224 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #321 Business Hotel in London
    • #386 Luxury Hotel in London
    • Room types
    • Non-Smoking Rooms
    • Number of rooms
    • 21
    • Reservation Options
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    • Location
    • United Kingdom >
    • England >
    • London
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    Traveller (114)
    Room & Suite (141)
    Dining (17)
    Hotel & Grounds (94)
    Bathroom (25)
    Nearby
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    Kensington House Hotel
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    .17 km away
     
    Royal Garden Hotel
    3,447 reviews
    .04 km away
     
    The Park City Grand Plaza Kensington Hotel
    1,467 reviews
    .76 km away
     
    Nearby Restaurants
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    Nearby Attractions
    Kensington Palace
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    The Roof Gardens
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    Kensington High Street
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    Kensington
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    Ask a question
    Questions & Answers
    Craig P
    28 January 2017|
    AnswerShow all 4 answers
    Response from Paul S | Reviewed this property |
    Some confusion here because of the name of the hotel. The seraphine at kensington is nowhere near the Apollo. The Apollo is at Hammersmithand the Hammersmith Seraphine Hotel is literally 15 minutes walk to this venue. If by... More
    0
    Votes
    whlrydr
    27 January 2017|
    Answer
    Response from Ronnie C | Property representative |
    Dear Guest, Thanks for your sending us this question, we would like to share that we dont have accessible rooms in Seraphine London Kensington Gardens, but 2 of our sister hotels do have accessible room with shower, both... More
    0
    Votes
    Millie T
    12 July 2016|
    AnswerShow all 7 answers
    Response from Rachael213 | Reviewed this property |
    Yes it has from the first floor but not at ground level (if my memory serves me right) reception is also on first floor
    1
    Vote
    Room Tips
    "Ask for the back, away from Kensington High Street"
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    "Make sure the elevator is working, before you book!"
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    "Road facing rooms are noisy."
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    "was told front rooms were noisey but found not to be a problem"
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