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Best Western Maitrise Hotel

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Traveller (271)
Room & Suite (295)
Dining (31)
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Overview
  • Excellent14%
  • Very good34%
  • Average21%
  • Poor15%
  • Terrible16%
Travellers talk about
“kilburn park”(45 reviews)
“bakerloo line”(47 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Bar/Lounge
4 Star Hotel
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Rooms
1 Jul.2 Jul.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,087)
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Traveller rating
121
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1 - 5 of 843 reviews
Reviewed 3 days ago

Actually that's unfair - only the first person at the desk was surly, rude and unhelpful. And I'd booked ten rooms, so you'd have thought they'd have rolled out the red carpet a little? (Yes, I'd phoned ahead to say when we'd arrive.) Latter staff...More

Thank drandmrsw
Response from Philipp W, General Manager at Best Western Maitrise HotelResponded 2 days ago

Dear drandmrsw. Thank you for your review. I am sorry to hear that your first point of call was not welcoming to your group - I shall ascertain who it was and offer more guidance. In our area and there is little or no call...More

Reviewed 5 days ago via mobile

Helpful kind and happy staff. Room was ok, nothing to complain about. It was well equipt with complimentary smellies, tea, fruit tea, coffee... Breakfast was amazing! What a spread. Pastries freshly baked and still warm, so so much food to choose from! 2 minutes from...More

Thank Jemma O
Response from Philipp W, General Manager at Best Western Maitrise HotelResponded 3 days ago

Dear Jemma O. Thank you for your informative and nice review. I am pleased that you enjoyed our Continental breakfast as pointed out in so many of my reply's I struggle what else to offer as it is already a large buffet. Thank you

Reviewed 6 days ago via mobile

The room was that small you could not open the room door without making sure the bathroom door was shut first. There was pieces of painted plaster board stuck on the wall. The decor in the room was tired and dated and the continental breakfast...More

Thank Kimberley P
Response from Philipp W, General Manager at Best Western Maitrise HotelResponded 4 days ago

Thank you for your review. Your comments have been looked into and the rooms are compact but still a good size for central London. Our Continental breakfast offers everything from pasties to Ham, Salami, and homemade fresh fruit salad - i am not sure waht...More

Reviewed 1 week ago via mobile

We booked this on a £69 offer and read the reviews after; so we’re a little concearned that it may be an awful experience but it was quite the opposite. We were greeted by a really friendly guy who was new. Our room was lovely...More

Thank Windlewindle
Response from Philipp W, General Manager at Best Western Maitrise HotelResponded 4 days ago

Dear Windlewindle. Many thanks for your review. I am delighted that we could make you stay a comfortable one - i shall pass your comments to the team invloved. Hope to welcome you back soon

Reviewed 1 week ago

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Review collected in partnership with Best Western GB
Response from Philipp W, General Manager at Best Western Maitrise HotelResponded 1 week ago

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Restaurant
Room Service
Bar/Lounge
Hotel Amenities
Room Service
Laundry Service
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Details
Price range
USD 81 - USD 216 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#401 Luxury Hotel in London
Room types
Non-Smoking Rooms
Details
Price range
USD 81 - USD 216 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#401 Luxury Hotel in London
Room types
Non-Smoking Rooms
Add Photo Photos
Traveller (271)
Room & Suite (295)
Dining (31)
Questions & Answers
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Eva M
11 May 2018|
Answer
Response from Karen B |
Which kind of tickets? We bought an Oyster card for the bus (much cheaper) and the MerlinAttractions coupon for London Eye, Madame Tussaud’s, sea life aquarium and Shrek experience.
0
Votes
Eva M
11 May 2018|
AnswerShow all 2 answers
Response from Hilary007_11 | Reviewed this property |
Sorry I don't know... but NP. Just use a contact c/card on London Transport. Just as affective - no need to buy passes anymore.
0
Votes
grlnxtdor
17 January 2018|
AnswerShow all 3 answers
Response from Nick6856 | Reviewed this property |
Express to Paddington then underground on Bakerloo line is best and pretty easy but if you have large cases to haul around a black cab will cost you about £10 from Paddington to the hotel or there are cheaper cabs around.
0
Votes
Room Tips
"If you need to walk around the bed to get in don't have one with a kingside bed"
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"We don’t know if there is such a thing. Just don’t knock at a door marked ‘Private’."
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"There aren't any good rooms"
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"Make sure you get a room with a window!!"
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