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Shaftesbury Metropolis London Hyde Park

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1,237 Reviews from our TripAdvisor Community

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There are newer reviews for Shaftesbury Metropolis London Hyde Park
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Showing 1,074: English reviews
Reviewed 27 August 2014

Clean Hotel and Beautiful Friendly staff and wifi is good. But rooms are Small and bat. Very tight. I saw the water in bath look like milk color i dont no what is the reason. I think it is Expensive. I hope visited it again with low price.

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Helpful?
Thank Hadimo90
Apurv S, Operations Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Hadimo90, Thank You for your review in regards to your recent stay at The Shaftesbury Metropolitan. I am most happy to see that you enjoyed your stay with us and the over all hospitality. We hope that you will visit us more often and I will be looking forward to welcome you back. Thank You, Kind Regards Apurv Singh...

Espoo, Finland
Reviewed 24 August 2014

...and just three because there's no breakfast included. Hotel staff was very friendly and helpful. Our club room was neat although small (but you just go there for some sleep, right) with really comfortable bed, nice bathroom and an air conditioner to adjust room's temperature, which was great because we like to sleep in a cooler environment. Room was a...

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Helpful?
Thank Jenseri
Apurv S, Operations Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Jenseri, Thank you for your feedback regarding your recent stay at The Shaftesbury Metropolitan Hotel. In regards to your feedback I am most happy to hear that you enjoyed your stay with us and as a result rated us high on the various aspects of the hotel product and the service. Additionally, may I take the opportunity of this...

Reviewed 20 August 2014 via mobile

Had a really nice stay here for one night, booked last minute. Originally booked other Shaftesbury hotel in Bayswater, but got transfer to Metropolis, and was very happy with stay. Clean, good checkout time, took care of us during stay! Would definitely stay again!

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Helpful?
Thank James M
Apurv S, Operations Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear James M, Thank you for your review regarding your recent stay at The Shaftesbury Metropolitan Hotel. It is great to hear that you enjoyed your stay with us and I can also see that you have rated us high on all the aspect of the hotel. We hope that you will give us many more opportunities in the future...

Lancashire
Reviewed 13 August 2014

We only stayed at this hotel for one night but wish we'd booked longer. Nice quiet location but within 5 minutes walk of shops, restaurants and Hyde park. Check in was fast and easy and the reception staff were lovely. The room was really nice, no view unfortunately but only because we were on the side - the room itself...

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Helpful?
Thank DivingdivaPreston
Apurv S, Operations Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Divingdiva Preston, Thank You for your review in regards to your recent stay at The Shaftesbury Metropolis London Hyde Park. I am most happy to see that you enjoyed your stay with us and have rated us high on the overall hospitality. I will additionally vouch for the location of the hotel which is one of its salient features....

New York City, New York
Reviewed 11 August 2014

I was never going to give this hotel a rave review. Quite why / how it is ever described as 4 star I'm now sure, but a problem on check out really sealed my dissatisfaction (see "HOWEVER" below). The hotel is a small end-of-terrace townhouse that's been converted into a hotel. It's like many in London, with small rooms off...

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Helpful?
Thank Ben B
Apurv S, Operations Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Ben B, Thank you for your writing your review in regards to your recent stay at The Shaftesbury Metropolitan Hyde Park. In regards to your stay I have taken a note of the areas of concern that you have raised regarding the rooms and can assure you that it will be addressed at the earliest .However as you may...

Northamptonshire, United Kingdom
Reviewed 7 August 2014

It is a very good hotel, the service was very good, the room itself was very good and clean but there was only that the rooms where very very small. I good a good night sleep, it was very cozy and I would most likely stay there again.

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Helpful?
Thank Ásdís L
Apurv S, Operations Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Ásdís L Thank you for your review and giving us a high rating on the overall hospitality. We really appreciate your feedback and hope that you will give us many opportunities in the future to welcome you back. Thank You Kind Regards, Apurv Singh Operations Manger

Purbach
Reviewed 7 August 2014

Romm 816 without window (only window to a Lobby) - no fresh air. AC with a scent of tobacco!! breakfast never the price worth (we got it complimentary because of the removal from another Shaftesbury) One female receptionist was very nice and helpful!

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1Thank Waltraud2501
Apurv S, Operations Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Waltraud2501, Thank You for your review regarding your stay with us. I have taken a note of your comments regarding the room and could only assure you that we will look in to a planned work were it is possible. However due the fact that the hotel is a listed building there is a limitation to any major work...

Cardiff, United Kingdom
Reviewed 4 August 2014

cosmopolitan bijou hotel, very helpful friendly staff. clean, well equiped room, excellent air conditioning, lovely crisp white sheets on the beds however, very small; twin bedded room. . I left my purse in a taxi after having been to a SHOW AND A MEAL. THE MANAGER Mr CHETAN was extremly helpful and very sympathetic . rather expensive for such small...

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Helpful?
3Thank joan c
Apurv S, Operations Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Joan C, Greetings from The Shaftesbury Metropolis Hotel and thank you for writing your review in regards to your recent stay. It is very encouraging to hear your kind words of appreciation regarding the great customer service you received during your stay. I hope that you will visit us more often and enjoy the best of the hospitality we...

Moscow, Russia
Reviewed 1 August 2014

At a stone's throw from Hyde Park, 5-min walk from the Paddington station and 20-min walk (and about 10 mins by metro including a walk to the station itself) to Oxford Street, this hotel enjoys a great and pretty quiet location. My room (single) was really small, but very tidy and the bed was comfortable.The staff is really friendly and...

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Helpful?
2Thank Alina M
Apurv S, Operations Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Alina M, Thank you for your review regarding your recent stay at The Shaftesbury Metropolis. I will certainly vouch for your comments regarding the hotels location as it is very centrally located and is connected to all major tourist attractions making it a preferred choice for all our guest. Additionally, I am glad that you enjoyed the overall hospitality...

Northampton, United Kingdom
Reviewed 1 August 2014

What a wonderful 4 days. My stay at this hotel was wonderful from start to finish. With the hot weather this week in London I was not looking forward to staying in a "stuffy" hotel which is my usual experience. But I couldn't have been more surprised - a room with brilliant airconditioning that did its job and was so...

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Helpful?
3Thank Lisa B
Apurv S, Operations Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Lisa, Thank you for your review in regards to your recent stay at The Shaftesbury Metropolitan. I cannot be more happier to hear that you enjoyed your overall stay with and primarily experienced a great customer service which we always deliver at The Shaftesbury Metropolitan. Additionally, with every given opportunity we intend to improvise our guest experience from both...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Dry Cleaning

Additional Information about Shaftesbury Metropolis London Hyde Park

Address: 78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
Region: United Kingdom > England > London
Price Range: $143 - $480 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Shaftesbury Metropolis London Hyde Park 4*
Number of rooms: 90
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Also Known As:
Shaftesbury Metropolis London Hyde Park Hotel London
Shaftesbury Metropolis Hotel London
Hotel Style:
#259 Luxury Hotel in London
#370 Romantic Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Shaftesbury Metropolis London Hyde Park staff and other travellers.
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Questions? Get answers from Shaftesbury Metropolis London Hyde Park staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I don't know if they do have quiet rooms but certainly ask!”
 of 5 bubbles sarahvix, 24 Nov 2016 | Read review
“I was in a front room: 114. Not noisy at all!”
 of 5 bubbles 1Norwegian, 13 Nov 2016 | Read review
“Great night sleep, the roo is very quiet and comfortable and great staff.”
 of 5 bubbles 807pedroa, 10 Nov 2016 | Read review
“As a solo traveler i think it is well worth the money to upgrade to a double room.”
 of 5 bubbles christineontour2016, 31 Oct 2016 | Read review
“Traffic not too heavy on Sussex Gardens so a room at the front is fine.”
 of 5 bubbles mikecK174VB, 9 Sep 2016 | Read review
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