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Shaftesbury Metropolis London Hyde Park

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1,253 Reviews from our TripAdvisor Community

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Showing 1,089: English reviews
London, United Kingdom
Reviewed 2 days ago NEWvia mobile

Excellent service from start to finish. I was immediately recognised from a previous stay and made to feel very welcome. The staff did everything to make my stay as comfortable and enjoyable as possible, especially Angelo. I highly recommend this hotel and will return.

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Helpful?
Thank mrw22lon
Brisbane, Australia
Reviewed 1 week ago

Great location to oxford street, winterwonderland within walking distance. Rooms are small, staff are very helpful. Rooms are cleaned everyday, clean and modern. The downside the apartment was that it was small.

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Thank BF-United
London, United Kingdom
Reviewed 1 week ago

Great value for money. Warm welcome from very friendly staff. Clean & nice sized room for an overnight stay (we were upgraded from a standard double to a club room) Great Central London location: close to stations, bus stops, shops & restaurants Fridge, microwave, tea, coffee, crockery & cutlery in the room Recently refurbished”

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Thank pataki00
Wyton, United Kingdom
Reviewed 1 week ago

Visited this hotel after searching the web for a cheap location near to the centre of London. Has limited parking outside on a first come basis. Room was OK but could do with an upgrade as it was starting to look dated. We received a complimentary bowl of fruit, soft drinks and wine on arrival which was a pleasant surprise....

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Thank granthamkevin
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you very much for having taken the time to share this honest and detailed review! I am very pleased to see that your expectations were met during your stay with us, and that your room was comfortable too, despite your concerns about the noise from outside. Please do not hesitate to contact me directly when you plan...

Reviewed 1 week ago via mobile

Stayed here in Jan. Had a single room. Everything was clean and modern. Fresh towels daily. Shower stall is on the smaller side so tall/big people might have some trouble there. Downside for me was being the basement.. so no natural light coming in. There is a window but it's into the corridor and I preferred to keep the curtains...

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Helpful?
Thank Francesca N
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, On behalf of the entire team here at the Shaftesbury Metropolis London Hyde Park, thank you ever so much for having shared this lovely review! I am pleased to know that you received the value for you money and were also presented with the warm hospitality by the amicable staff. We will look forward to welcome you back...

Reviewed 2 weeks ago

Walking distance from Paddington, which is worth a 4. Also, we could not fault the cleanliness. The room itself was very small, but as expected after reading other reviews. Fairly new bathroom with good shower, but also on the small size. Our room overlooked a small, quiet cul-de-sac, so it was nice and quiet. The double bed was comfortable, but...

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1Thank 49Thalia
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for sharing an excellent review about your recent stay at the Shaftesbury Metropolis London Hyde Park! It’s been a pleasure to read your comments about the hotel and the staff. It’s a real motivation for the team. I am sorry to know that your overall perfect stay was blemished by the size of the room but...

Cambridge, United Kingdom
Reviewed 2 weeks ago

We enjoyed two nights here between Christmas and New Years, and were very happy with this hotel. A great location, right next to Hyde Park, and an enjoyable walk to South Kensington for all the museums. Staff were helpful and polite, and rooms were just what we needed. Would definitely stay here again!

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Helpful?
Thank Dan G
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for the lovely review following your recent stay with us at Shaftesbury Metropolis London Hyde Park and for your wonderful review which is very much appreciated. Being located very close by Hyde Park and and many attractions, is very advantageous for our esteemed guests as they can travel with ease. I am glad that you enjoyed...

Medellin, Colombia
Reviewed 2 weeks ago

The location is superb, in a very nice and quiet neighbourhood, from where you can easily depart in all directions to major landmarks (or just stroll around). If you take a careful look at the pictures shown, and make out which one corresponds to the room you are booking, you will not be surprised by what you get. Single rooms...

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1Thank andreds1433
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest Thank you very much for having taken the time to share this lovely and detailed review! I am very pleased to see that your expectations were met during your stay with us, despite your concerns about the room being too small. Please do not hesitate to contact me directly the next time your travels take you to London,...

Reviewed 3 weeks ago via mobile

The only reason I'm not giving this hotel 5 is because our room was VERY small. We had two large pieces of luggage and had to carry the luggage through multiple doors and stairs to get to our room and once there realized the room was too small to hold our luggage and us. Staff was friendly, great central location...

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Helpful?
Thank Sara K
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, Thank you for sharing an honest review about your recent stay at the Shaftesbury Metropolis London Hyde Park! It’s been a pleasure to read your comments about the hotel and the staff. It’s a real motivation for the team. I am sorry to know that your overall perfect stay was blemished by the size of the room but...

Angus, United Kingdom
Reviewed 3 weeks ago

We were a party of 9 and stayed for 3 nights from 9th to 11th Dec. As it was my birthday my husband had called ahead to organise a few surprises and i was definitely not disappointed. Balloons, Roses, Chocolate, Champagne, Fruit, you name it they supplied it. The room was beautifully decorated by the staff. The hotel itself is...

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Helpful?
Thank honestannie51
Pranav B, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review

Dear Guest, On behalf of entire team here at the Metropolis London Hyde Park, thank you very much for having shared this wonderful review following your stay with us in Shaftesbury Metropolis. I am gladdened that the service provided by our team exceeded your expectations. We take great pride in our team's effort to make each and every guest's stay...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Dry Cleaning

Additional Information about Shaftesbury Metropolis London Hyde Park

Address: 78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
Region: United Kingdom > England > London
Price Range: $122 - $315 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Shaftesbury Metropolis London Hyde Park 4*
Number of rooms: 90
Reservation Options:
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Also Known As:
Shaftesbury Metropolis London Hyde Park Hotel London
Shaftesbury Metropolis Hotel London
Hotel Style:
#253 Luxury Hotel in London
#370 Romantic Hotel in London
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Questions & Answers

Here's what travellers have asked, with answers from Shaftesbury Metropolis London Hyde Park staff and other travellers.
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Questions? Get answers from Shaftesbury Metropolis London Hyde Park staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room away from the main road.”
 of 5 bubbles granthamkevin, 9 Jan 2017 | Read review
“All our rooms were Deluxe and were small but adequate.”
 of 5 bubbles honestannie51, 29 Dec 2016 | Read review
“good location in Padington, nice and clean”
 of 5 bubbles maciejb900, 27 Dec 2016 | Read review
“I don't know if they do have quiet rooms but certainly ask!”
 of 5 bubbles sarahvix, 24 Nov 2016 | Read review
“I was in a front room: 114. Not noisy at all!”
 of 5 bubbles 1Norwegian, 13 Nov 2016 | Read review
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